SearchPie: SEO, Speed & Schema

Hi there, it's Hana from SearchPie. Thank you for your feedback. We understand how concerning it can be when search visibility changes, especially for a new store. After carefully reviewing the case, we can confirm that our app does not add no-index tags to the homepage or remove it from Google search. The homepage later appeared again in Google results, indicating this was related to Google’s indexing process rather than the app. To provide you with a detailed explanation of your case, we also sent you a follow-up email. Please check your mailbox and feel free to let us know anytime you need our help. Best regards,

Dear Meme Gifts, Thank you for sharing your feedback, and we apologize for any inconvenience you have had so far. Regarding duplicated meta data, please rest assured that it is now resolved. We regret any miscommunication regarding our support and services. We've reached out via email to help resolve this personally and hope for the chance to make it right. Thank you very much! Best regards,

Dear DomoINK, We’re very sorry for the confusion and frustration. Please rest assured we never intend to mislead or withhold funds from our customers. When you were charged $399, Shopify automatically deducted transaction and processing fees before passing funds to us. We refunded you 100% of what we received, but the remaining portion is retained by Shopify. We completely understand your concern and recommend reaching out to Shopify Support for the deducted fees. We’re also happy to provide any supporting details to help resolve this. To provide you with a detailed explanation of your case, we also sent you a follow-up email. Please check your mailbox and feel free to let us know anytime you need our help. Best regards,

Dear Kaiserin team, We’re sorry to hear about your experience and truly appreciate your feedback. We’d like to clarify that the drop in your SEO score wasn't caused by the default fixes, but rather by the app’s scan detecting previously hidden issues. This can sometimes make it seem like your score is worse, but it’s actually highlighting areas that need improvement - an essential first step in the optimization process. Our support team genuinely wants to help, and we’d be more than happy to walk you through resolving the issues and improving your SEO score. To provide you with a detailed explanation of your case, we also sent you a follow-up email. Please check your mailbox and feel free to let us know anytime you need our help. Thank you so much! Best regards, Hana Customer Success Manager.

Dear EDU Artsdistrict, Thank you so much for sharing your feedback and we totally understand your concern. For your information, your issues are related to code, which takes time, effort, and resources to fix, so it took longer than you expected. Please be assured that finally, your issues are resolved by our technical experts. To provide you with a detailed explanation of your case, we also sent you a follow-up email. Please check your mailbox and feel free to let us know anytime you need our help. Thank you so much! Best regards,

Dear Anytime Flowers, We totally understand and appreciate your feedback. We’ve checked and confirmed that the duplicate meta tags issue is now resolved. We also sent you a follow-up email with more details - please check your inbox and feel free to reply if you need any further assistance. Thank you very much! Best regards,

Dear Sleekdenim.com admin, It's Hana, the customer success manager from SearchPie app. How have you been? We have reached out directly to you a few times but see no response so we wanna leave a message here to check out on you. First, we would like to show our empathy with your difficult situation. We share similar struggling time doing business these days. Then, it's been a while so we hope you are calming down and recall the story that we really took care of you on that case and it took time to proceed refunds when the payment was not fully released like that. For now, can you confirm that everything has been settled properly? We deeply regret that you seemed to like the app and our team at first but the misunderstanding kept us apart. Please feel free to keep in touch via mail/chat. We are online 24/7 and respond to you quickly. Regards, Hana.

Dear LePuju team, Please rest assured that we take your case very seriously. Our team has carefully checked and made sure everything is working fine with Google Search Console for you now. About the ranking fluctuation, we recommend you take it some time to observe more precisely about the effect of the latest Google Updates. Please check your mail box for further details. We’re committed to working closely with you to address these concerns and improve your experience. Many thanks for your cooperation. Regards,

Dear My Store admin, We apologize for the misunderstanding you’ve had with our app. It’s clear that there’s been a breakdown in communication. We want to assure you that our intention is to provide a valuable service to our users. We do not engage in any deceptive practices. We confirmed that a refund was issued on November 12, as soon as we received your refund request. We send you detailed emails as well, please check that in your email inbox. Thank you very much!

Dear K.B Admin, Because you uninstalled the app after trial days, you would be auto-charged by Shopify billing system. We have contacted Shopify to help verify it and revert the billing for you. It would take several days for Shopify to handle it for you. We also wanted the process to be as quick as possible to clear up all misunderstandings between us. We send you detailed emails as well, please check that in your email inbox. Thank you very much! ---------- Cher administrateur, Comme vous avez désinstallé l'application après les jours d'essai, vous serez automatiquement facturé par le système de facturation de Shopify. Nous avons déjà contacté Shopify afin de vérifier et de rétablir la facturation pour vous. Cela pourrait prendre plusieurs jours à Shopify pour traiter votre demande. Nous souhaitons également que le processus soit aussi rapide que possible afin de dissiper tous les malentendus entre nous. Nous vous envoyons également des e-mails détaillés. Merci beaucoup!

Dear Bio Health Foods admin, We sincerely apologize for any inconvenience you've experienced with our app. We understand your frustration and want to assure you that we're committed to resolving this issue. We've sent a follow-up email asking for more details about the SEMRUSH errors you're encountering. Please kindly check your mailbox so we can work together to make things right as effectively as possible. Thank you very much!

Dear FashionMia team, Thank you so much for your feedback so we have a chance to address your concerns. First, achieving the "Built for Shopify" status involves strict compliance with Shopify’s guidelines and standards. SearchPie, from a small team, has undergone rigorous assessments to meet these criteria, ensuring that the tool aligns with Shopify's best practices and provides reliable, quality services. This badge is a mark of trust and quality that you can rely on. Secondly, preventing performance cheating is an ongoing challenge. Both SearchPie and other speed-up solution providers continuously adapt to these changes. New and vague updates keeps arising despite our best efforts. But you have our words that we will take prompt and strong action on any detected malpractice to keep our customers as far from any harm as possible. We look forward to working together to ensure your satisfaction. Best regards, SearchPie team.

Dear Raw Essentials team, Thank you so much for sharing your feedback. We would love to share our heart with you to know that we treasure you as our precious customer, who have supported us a lot with your previous 5* review. As far as we are aware, how could we trade off your satisfaction just like that :( Actually it sounded unusual for us the situation that you described. We have had our support 24/7 to help customers handle with everything but haven't ever been reported about that one. So could you please give us another chance to go look into it further for you? We also send you a follow-up email to learn more about the case. SearchPie always try our best to follow Shopify's guidelines and standards to provide the best service to our users. It is never our intention to manipulate or misuse your store's coding in any way. Thank you so much for your care. Best regards, SearchPie team.

Dear EAP Innovations team, It's sad for us to hear that you have had such an unpleasant experience with the app, and I would like to apologize for everything that makes you unhappy. Regarding the emails, it's actually the mechanism of the third-party chat app that we're using, which is sending emails of our conversation to your email address when you're not online in the app, so it's impossible to change this mechanism. I hope you can understand. Please rest assured that we comply with Shopify rules not to save any of your data at all so no email was shot out since you uninstalled the app. We would love to make sure everything is clear enough for you, so please reply us if you want to give our app another chance. Our team is awaiting for you reply. Thank you!

Dear Partners Hair Design, Thank you for sharing your feedback and we apologize for any inconvenience you have had so far. Regarding your Google Ads problem, please rest assured that our Search Pie app works on Shopify only and does not interfere with or modify your Google Ads. We suspect that there might be some misunderstanding here. We do hope to get a chance to work with you to investigate further. Therefore, we kindly request more details about the issue to assist in figuring it out as best we can. For other concerns, we have sent a detailed explanation to your email. Kindly check your mailbox so we can work together to address all the problems as effectively as possible. Regards,

Hi SmokeTime team, Could you kindly help confirm if it is our SEO app that you would like to review today? Because we noticed that you had our app uninstalled one month ago, after using it for just a few minutes 😔 Rest assured that we comply with Shopify rules not to save any data at all so no email was shooting out since then. We are so active to check and work out everything for you, why don't you reply to the latest mail from our team and can we Google Meet to look into it until you're happy again? Our team is awaiting for you response. Thank you!