SearchPie SEO & Speed optimize

Dear My Store admin, We apologize for the misunderstanding you’ve had with our app. It’s clear that there’s been a breakdown in communication. We want to assure you that our intention is to provide a valuable service to our users. We do not engage in any deceptive practices. We confirmed that a refund was issued on November 12, as soon as we received your refund request. We send you detailed emails as well, please check that in your email inbox. Thank you very much!

Dear K.B Admin, Because you uninstalled the app after trial days, you would be auto-charged by Shopify billing system. We have contacted Shopify to help verify it and revert the billing for you. It would take several days for Shopify to handle it for you. We also wanted the process to be as quick as possible to clear up all misunderstandings between us. We send you detailed emails as well, please check that in your email inbox. Thank you very much! ---------- Cher administrateur, Comme vous avez désinstallé l'application après les jours d'essai, vous serez automatiquement facturé par le système de facturation de Shopify. Nous avons déjà contacté Shopify afin de vérifier et de rétablir la facturation pour vous. Cela pourrait prendre plusieurs jours à Shopify pour traiter votre demande. Nous souhaitons également que le processus soit aussi rapide que possible afin de dissiper tous les malentendus entre nous. Nous vous envoyons également des e-mails détaillés. Merci beaucoup!

Dear Bio Health Foods admin, We sincerely apologize for any inconvenience you've experienced with our app. We understand your frustration and want to assure you that we're committed to resolving this issue. We've sent a follow-up email asking for more details about the SEMRUSH errors you're encountering. Please kindly check your mailbox so we can work together to make things right as effectively as possible. Thank you very much!

Dear Optimus Semper Albania Team, Thank you for leaving us feedback. But a one-minute installation is too short to give a fair enough review, don't you think so? :< Because your store is currently password-protected, we are afraid that you might not have had the full experience with our SEO app. Our team is so sad that we haven't had a proper chance to back you up. We provide free chat support with real agents 24/7 here! Why don't you add the app again and give us a shout to walk you through the app. We believe that with our help, you will have a positive experience that meets your need the best. Best regards, SearchPie Support Team

Dear FashionMia team, Thank you so much for your feedback so we have a chance to address your concerns. First, achieving the "Built for Shopify" status involves strict compliance with Shopify’s guidelines and standards. SearchPie, from a small team, has undergone rigorous assessments to meet these criteria, ensuring that the tool aligns with Shopify's best practices and provides reliable, quality services. This badge is a mark of trust and quality that you can rely on. Secondly, preventing performance cheating is an ongoing challenge. Both SearchPie and other speed-up solution providers continuously adapt to these changes. New and vague updates keeps arising despite our best efforts. But you have our words that we will take prompt and strong action on any detected malpractice to keep our customers as far from any harm as possible. We look forward to working together to ensure your satisfaction. Best regards, SearchPie team.

Thank you for your feedback. Because you were with our app for quite a short time, we were afraid that you might have not taken the fullest advantage of the app. Plus, there are a bunch of promotions to save your budget this summer. So it would be GREAT if you could take a second chance with our team. We are 24/7 online here to help you explore everything efficiently.

Dear Raw Essentials team, Thank you so much for sharing your feedback. We would love to share our heart with you to know that we treasure you as our precious customer, who have supported us a lot with your previous 5* review. As far as we are aware, how could we trade off your satisfaction just like that :( Actually it sounded unusual for us the situation that you described. We have had our support 24/7 to help customers handle with everything but haven't ever been reported about that one. So could you please give us another chance to go look into it further for you? We also send you a follow-up email to learn more about the case. SearchPie always try our best to follow Shopify's guidelines and standards to provide the best service to our users. It is never our intention to manipulate or misuse your store's coding in any way. Thank you so much for your care. Best regards, SearchPie team.

Dear EAP Innovations team, It's sad for us to hear that you have had such an unpleasant experience with the app, and I would like to apologize for everything that makes you unhappy. Regarding the emails, it's actually the mechanism of the third-party chat app that we're using, which is sending emails of our conversation to your email address when you're not online in the app, so it's impossible to change this mechanism. I hope you can understand. Please rest assured that we comply with Shopify rules not to save any of your data at all so no email was shot out since you uninstalled the app. We would love to make sure everything is clear enough for you, so please reply us if you want to give our app another chance. Our team is awaiting for you reply. Thank you!

Dear Papenbreer, On behalf of the SearchPie team, we would like to send you the deepest apology for any inconvenience you had with our app. We always aim to deliver a great experience to you, and we were so sad that we didn’t meet expectations. We have sent a follow-up email to you for further information as we would love to settle this unexpected situation for you. Please kindly check your mailbox so we can work together to make things right as effectively as possible. Thank you so much! We look forward to hearing back from you.

Dear BestHavenHub, Thank you for your feedback. May I ask what problem you encountered in the app that caused you inconvenience? With your kind cooperation, we will further investigate this and willing to fix all SEO issues as you wish, in earning back your trust in our service. We did send you a follow-up email about this, please kindly check that in your email inbox. Look forward to hearing from you soonest!

Dear Partners Hair Design, Thank you for sharing your feedback and we apologize for any inconvenience you have had so far. Regarding your Google Ads problem, please rest assured that our Search Pie app works on Shopify only and does not interfere with or modify your Google Ads. We suspect that there might be some misunderstanding here. We do hope to get a chance to work with you to investigate further. Therefore, we kindly request more details about the issue to assist in figuring it out as best we can. For other concerns, we have sent a detailed explanation to your email. Kindly check your mailbox so we can work together to address all the problems as effectively as possible. Regards,

Dear Coastal Gifts Inc team, Update: We apologize for any inconvenience. We're still working incredibly hard to improve AMP feature to better your experience. To make things right, we're offering you an exclusive customization option. We also sent a follow-up email about this, kindly check your mailbox. Furthermore, we value your feedback as it plays a crucial role in helping us complete our services. We sincerely appreciate your input and are grateful for the opportunity to make improvements based on your valuable words. We sincerely apologize for the confusion the app may cause to you. We do have options for you to set up SEO Meta Descriptions in the app to be the same as in your Shopify Admin as you want, but it seems that our supporters didn't make it clear enough to you. We're very sorry for that. Please give us a chance to back you up with these Meta Tag settings. With your kind cooperation, we will further investigate this and are willing to fix all SEO issues as you wish, in earning back your trust in our service. We did send you a follow-up email about this, please kindly check that in your email inbox. Look forward to hearing from you soonest!

Hi SmokeTime team, Could you kindly help confirm if it is our SEO app that you would like to review today? Because we noticed that you had our app uninstalled one month ago, after using it for just a few minutes 😔 Rest assured that we comply with Shopify rules not to save any data at all so no email was shooting out since then. We are so active to check and work out everything for you, why don't you reply to the latest mail from our team and can we Google Meet to look into it until you're happy again? Our team is awaiting for you response. Thank you!

Hi CrazyNight team, It's sad for us to hear that you have had an unpleasant experience with the app. It's a pity that we haven't got the chance to make it right for you. Regarding your concern, the multiple meta tags issue happens when you have more than 1 set of meta tags in your theme code. To fix this, you would want to check your theme to see where the meta tags derive from and then remove the excessive one. Our technical team can always help you do so, and we are only a live message away. Also, we haven't seen any case that multiple meta tags could affect Google Ads operation. Therefore, we have sent you a follow-up email regarding this matter. Could you kindly check it out on your end and then get back to us? We believe that if you could just give the app a bit more time, we would be able to deliver satisfaction. Thank you so much. We're looking forward to hearing from you again soon.

Hi Cupid Clothings team, It's sad for us to hear that our app hasn't met your expectation. To help you clarify, our app's free plan aims to help merchants who are new to SEO set up the basic elements in an easy manner. For example, we provide Bulk Meta Tags tool that helps merchants create meta tags for multiple pages at once, something that Shopify does not offer. As you left so quickly, we hadn't had a fair chance to guide you through all our features of the Free plan, and further help you check SEO issues on your site. So we have sent you a follow-up email that should answer all of your concerns for now. Could you kindly check your mailbox and get back to us to discuss further? We're confident that we could bring about a more positive experience to you with our product, if given a second chance. Thank you. We're looking forward to hearing from you again soon.

Latest Update Hi FOX & WOLF team, We haven't heard from you for a while since our last conversation. The app is working fine since then, and we also release more powerful features recently to leverage your SEO. We sincerely hope you could spend some time to experience them. We're still awaiting to bring you the best solutions and help you boost your SEO to the next level, also always here for your second chance. Thank you. ----------------- Dear FOX & WOLF team, If only we could express how deeply sorry we feel for your inconvenient experience. We reviewed your feedback carefully and we'd like to provide you with a clearer clarification. 1/ About your new domain, we checked and updated them in Today SEO report in the app, please check and let me know then. 2/ Our supporter didn't clarify to you properly of how Search Pie app supports multi-language stores in SEO, we're so sorry about that. As an SEO app, our codes are optimized for the translation app (like Weglot) to help you translate SEO elements in English you set up via our app (like meta tags, Alt tags, etc.) to other languages. In addition, our app has other features to support multi-language stores. 3/ Your Spanish pages are actually indexed successfully on Google already, but they are not in the top rankings and pages now. If you search the keyword only, it will be difficult to find your store immediately on the first pages of Google search. I would recommend you include your domain when searching to see your Spanish pages. We did also send you a follow-up email about this for further information, please kindly check that in your email inbox. Our team is awaiting to hear from you soonest!

Latest Update Hi Encompass Boutique team, We haven't heard from you for a while since our last conversation. The app is working fine since then, and we also release more powerful features recently to leverage your SEO. We sincerely hope you could spend some time to experience them. We're still awaiting to bring you the best solutions and help you boost your SEO to the next level, also always here for your second chance. Thank you. ------------------------- Hi Encompass Boutique team, First of all, I am sorry for the unexpected experience you have encountered with our app that it didn't well match your expectation. I totally can relate to your frustration. Since we haven't had a chance to communicate about your concern about that the app didn't work for you before, please let us further check for you. We have just sent an email to your mailbox, please check our message at your earliest convenience. Many thanks for your collaboration and we hope to sort this out for you soon.

Latest Update Hi Scandinavian Goods team, We haven't heard from you for a while since our last conversation. The app is working fine since then, and we also release more powerful features recently to leverage your SEO. We sincerely hope you could spend some time to experience them. We're still awaiting to bring you the best solutions and help you boost your SEO to the next level, also always here for your second chance. Thank you. ---------------------------- Dear Scandinavian Goods team, We're truly sorry that you have unexpected experience with our app. This heading issue might happen because of the default Shopify theme setting. As we haven't had a chance to communicate about this yet, please give us a chance to back you up. With your kind cooperation, we are investigating your site and willing to fix all SEO issues as you want, including heading issues, in earning back your trust in our service. We did send you a follow-up email about this, please kindly check that in your email inbox. Look forward to hearing from you soonest!

Latest Update Hi Viakix team, We haven't heard from you for a while since our last conversation. The app is working fine since then, and we also release more powerful features recently to leverage your SEO. We sincerely hope you could spend some time to experience them. We're still awaiting to bring you the best solutions and help you boost your SEO to the next level, also always here for your second chance. Thank you. ---------------------------- Dear Viakix team, We're really sorry for the unexpected inconvenience caused to you. You’re leaving so quickly that we haven’t had a full chance to back you up. About this ALT text, we do contact Shopify about this, and they're checking on their end right now. Please asap check our follow-up email which clarifies more about your store's situation. We"ll work our best to settle this properly for you. Thank you so much!

Latest Update Hi RAW Copenhagen team, it's Jason - your supporter from Day 1. We haven't heard from you for a while since our last conversation. The app is working fine since then, and we also release more powerful features recently to leverage your SEO. We sincerely hope you could spend some time to experience them. We're still awaiting to bring you the best solutions and help you boost your SEO to the next level, also always here for your second chance. Thank you. --------------------------------------------- Dear RAW Copenhagen team, We truly apologize for your unexpected experience with our app. You’re leaving so quickly that we haven’t had a full chance to back you up. Please asap check our follow-up email which clarifies more about your store's situation. We"ll work our best for all problems to be settled properly for you. Thank you so much.