All reviews

Rating Breakdown

  • 5
    90% (3,894 ratings)
  • 4
    8% (336 ratings)
  • 3
    2% (67 ratings)
  • 2
    0% (15 ratings)
  • 1
    1% (38 ratings)
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5 / 5 Share

April 22, 2024

I not sure if it does anything to my website yet since I have just only started using it BUT this 5 star was given to their customer service and how they assist you to use their app. giving you the confidence that if you sign up with them, their customer service will definitely assist you fully throughout the onboarding process. good job !

Using app

27 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

April 21, 2024

This is the best app for improving your store speed, with the help of Search pie my store speed score improved drastically. The customer support team have a true desire to help and promote your store. Thank you very much for your help.

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

April 21, 2024

Very good Support. The support Team answer all my Questions

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 21, 2024

Thanks for the continued support

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 20, 2024

Great service, very helpful. Very interactive and patient. Best customer service I've experienced in a while. Highly recommend.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

April 20, 2024

We would highly recommend this app and the support is Excellent.

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

April 20, 2024

Great support

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

April 20, 2024

nice app

Using app

3 months

Total reviews

4

Average rating

4.0

5 / 5 Share

April 20, 2024

Wendy and Huy was really big help.

Using app

44 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

April 19, 2024

Wendy guided us through the setup with ease and it was a breeze, all set up in no time at all.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

April 19, 2024

Jane was so helpful creating my favicon that was missing. Thank you again!

Using app

22 minutes

Total reviews

5

Average rating

5.0

5 / 5 Share

April 19, 2024

this is the 2nd app that helped me 100% i would recommend this app if you are just starting shopify for the first time

Using app

10 days

Total reviews

6

Average rating

3.8

1 / 5 Share

April 19, 2024

Run, don't walk from this app! They started popups nagging me and then, after I uninstalled the app, they continued to SPAM me through email. DO NOT INSTALL THIS APP.

Using app

Over 3 years

Total reviews

4

Average rating

4.0

Developer Reply

Dear EAP Innovations team, It's sad for us to hear that you have had such an unpleasant experience with the app, and I would like to apologize for everything that makes you unhappy. Regarding the emails, it's actually the mechanism of the third-party chat app that we're using, which is sending emails of our conversation to your email address when you're not online in the app, so it's impossible to change this mechanism. I hope you can understand. Please rest assured that we comply with Shopify rules not to save any of your data at all so no email was shot out since you uninstalled the app. We would love to make sure everything is clear enough for you, so please reply us if you want to give our app another chance. Our team is awaiting for you reply. Thank you!

1 / 5 Share

April 19, 2024

Unfortunately, an important function of the app does not work for us, as the app is not compatible with every template. We are therefore unable to use the functions that are actually included in our plan. We have never had this problem before, as our template is a well-known standard template. After half a year of use, this is disappointing, as I now only get help if I switch to the most expensive plan. Unfortunately, that's too expensive for me. Very annoying.

Using app

5 months

Total reviews

3

Average rating

3.7

Developer Reply

Dear Papenbreer, On behalf of the SearchPie team, we would like to send you the deepest apology for any inconvenience you had with our app. We always aim to deliver a great experience to you, and we were so sad that we didn’t meet expectations. We have sent a follow-up email to you for further information as we would love to settle this unexpected situation for you. Please kindly check your mailbox so we can work together to make things right as effectively as possible. Thank you so much! We look forward to hearing back from you.

5 / 5 Share

April 18, 2024

Flora was so kind, helping me out with seo to improve my store, giving me all the instructions needed! thanks a lot :)

Using app

19 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 18, 2024

Perfect support! the support did a great and perfect job! I really appreciate!

Using app

About 7 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

April 18, 2024

Their expertise in meta tags and online fixes elevated our website's performance, leading to improved visibility and user experience. Highly recommended for anyone seeking professional SEO solutions. Thank you so much Wendy & Ainsley.

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 18, 2024

I got needed help when I barely new where to start. I highly appreciate the help.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 18, 2024

Wendy was helpful in walking me through the basics of the app setup

Using app

3 days

Total reviews

2

Average rating

3.0

5 / 5 Share

April 18, 2024

I like multiple options that you provide to optimize my site SEO and specially your customer support (chat) it is very helpful and Flora was very very helpful at times when I was stuck to get it solved. Overall best experience. Great Job!

Using app

About 1 hour

Total reviews

1

Average rating

5.0