All reviews

Rating Breakdown

  • 5
    93% (2,127 ratings)
  • 4
    4% (92 ratings)
  • 3
    1% (16 ratings)
  • 2
    0% (6 ratings)
  • 1
    1% (31 ratings)

Reviews with Text

  • 94% (2,143)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 28, 2024

First time using support today and WOW , went over and beyond what I needed and really helped with several areas that needed to improve. Ainsley was the best support person I have worked with in a long time - THANK YOU

Using app

About 23 hours

Total reviews

12

Average rating

5.0

5 / 5 Share

April 27, 2024

Hanna is the best customer service ever i met in my life , very co-operative and helping , professional service i recommend highly

Using app

About 24 hours

Total reviews

2

Average rating

4.5

5 / 5 Share

April 26, 2024

Huge help, would have taken me decades and still would have got it all wrong!

Store

Monksee

Using app

About 4 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

April 26, 2024

Great and fast customer service. Linda is the best :). Thank you!

Using app

About 2 months

Total reviews

6

Average rating

5.0

5 / 5 Share

June 21, 2025

Title: Fantastic SEO Service with Exceptional Guidance from Dmitri Rating: I recently started using SearchPie for my website's SEO needs, and I couldn't be more impressed with the results. Dmitri, the person who guided me through setting up the app, provided exceptional assistance every step of the way. From the moment I reached out with inquiries about their services, Dmitri was prompt, professional, and incredibly knowledgeable. He took the time to understand my business goals and tailored the SEO strategy accordingly. His guidance was invaluable in navigating the intricacies of the app setup process. What sets SearchPie apart is their commitment to transparency and communication. Dmitri has been readily available to address any questions or concerns, providing timely updates and insightful recommendations to further enhance my website's performance. Overall, I highly recommend SearchPie for anyone looking to boost their website's SEO effectiveness. With their top-notch service and Dmitri's expertise, you can trust that your online presence is in good hands. Thank you, SearchPie, and a special shoutout to Dmitri for your outstanding support!

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

April 25, 2024

The team has been very helpful in getting my store up and running with speed and SEO. I would recommend this app to other stores to use

Using app

About 23 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 25, 2024

App is good. Hlped me optimize my site as much as possible on the free. However, if I were on a plan, I know that I could do better. Either way, it's a great tool!!

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

April 25, 2024

Flora was extremely helpful and responsive! Their directions were so clear and so easy to use. love this app so far

Using app

About 24 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

April 24, 2024

Great support team!

Using app

41 minutes

Total reviews

2

Average rating

5.0

3 / 5 Share

April 24, 2024

I installed this and honestly don't have a lot of experience with the app. Support popped up immediately. There was some issue publishing changes to my shopify store. The customer service offered to give me a "gift" that only comes with a higher subscription since I had waited so long. The catch was that I needed to go leave a 5 star review, mention her name and send her a screenshot. So take all of the 5 star reviews with a grain of salt. I've since deleted the app.

Using app

About 2 hours

Total reviews

2

Average rating

2.5

Developer Reply

Hi Loblolly Girl Admin, This is Hana, the customer support leader of SearchPie app. Right when I received your feedback, I went looking into the case to make sure that everything was being settled fair for you. Our main goal for every conversation is to give customers the best help for their store. The supporter just thought that you needed that assistance (which normally available for an advanced plan) so she did beyond to help you in that case. She mentioned her name with the aim that you could remember her name and could ask for further assistance next time. From this conversation and always, please be reassured that you never be forced to write a review in an undesirable way. We did send you a follow-up email to help you fix the previous SEO issues with detailed information. Please kindly check that in your email inbox, we're waiting for your response to back you up with our best. Regards,

5 / 5 Share

April 24, 2024

Certainly! Here's an inspiring review that Sam could leave on the Shopify App Store: "Exceptional Support from Sam! Working with Sam has been an absolute pleasure! Their dedication to providing top-notch support is truly commendable. Whenever I've encountered an issue or needed guidance, Sam has been there every step of the way, offering prompt and insightful assistance. Not only is Sam incredibly knowledgeable about their product, but they also have a knack for explaining complex concepts in a clear and understandable manner. Their patience and willingness to go the extra mile to ensure that I fully grasp solutions have made all the difference in my experience. What sets Sam apart is their genuine commitment to customer satisfaction. They don't just resolve issues; they empower users like me to make the most out of the platform. Their proactive approach and proactive communication have instilled confidence in me as a user. I can't recommend Sam's support enough! If you're looking for a dedicated and reliable partner to assist you with your Shopify needs, look no further. Thank you, Sam, for your exceptional service and unwavering dedication to your customers!"

Using app

About 1 hour

Total reviews

8

Average rating

4.5

5 / 5 Share

April 23, 2024

Thx Dmitri for your support,it was very beneficial.

Store

PJS&ME!

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 22, 2024

Absolutely the best service right out of the gate! We had some questions, and Jane immediately answered them and pointed us in the right direction to get us started. Thank you so much for the excellent service from the get-go!

Using app

38 minutes

Total reviews

18

Average rating

4.9

5 / 5 Share

April 22, 2024

Great app! Waiting to see the results. The support staff (wendy) is awesome!

Using app

22 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

April 22, 2024

I highly recommend this app. Very easy to install and setup. Dmitri from support team was extremely helpful and patient. Thanks again for your help.

Using app

About 1 hour

Total reviews

12

Average rating

4.7

5 / 5 Share

April 22, 2024

I not sure if it does anything to my website yet since I have just only started using it BUT this 5 star was given to their customer service and how they assist you to use their app. giving you the confidence that if you sign up with them, their customer service will definitely assist you fully throughout the onboarding process. good job !

Using app

27 minutes

Total reviews

4

Average rating

5.0

5 / 5 Share

April 20, 2024

Great service, very helpful. Very interactive and patient. Best customer service I've experienced in a while. Highly recommend.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

April 20, 2024

We would highly recommend this app and the support is Excellent.

Using app

About 1 hour

Total reviews

4

Average rating

4.0

5 / 5 Share

April 20, 2024

Wendy and Huy was really big help.

Using app

44 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

April 19, 2024

Wendy guided us through the setup with ease and it was a breeze, all set up in no time at all.

Using app

About 1 hour

Total reviews

1

Average rating

5.0