SEOWILL: AI SEO & AI Blog Post
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Overwrote my existing alt text even though I checked the box to prevent that.
Hi, Thank you for taking the time to share your candid feedback regarding your experience with SEOAnt. We genuinely value your input and are sorry to hear that the current feature set did not meet your expectations. Regarding the modification of your alt text, please note that when the automatic alt text feature is enabled and a default rule is set, the system will apply those settings automatically. If you’re experiencing any issues with overwriting or unexpected changes, we would greatly appreciate it if you could share some screenshots or additional details. This will help us better identify the cause and assist you more effectively. We have sent a detailed email to your registered address to address your concerns directly. Kindly check your inbox (and spam folder if needed), and feel free to respond there if you have any further questions or requests. Please don’t hesitate to reach out—we’re here to support you and would welcome the opportunity to help improve your experience with our app. We look forward to your response. Best regards, Gill from SEOAnt Team
Feature suggestions to improve and simplify backlink exchanges: Remove closed stores from the listing Enable backlink exchanges by country and language Add a keyword search function to easily find similar or niche stores At the moment, the app offers too few features for a €30/month subscription. We hope you’ll take these improvements into consideration to better meet your customers’ expectations.
Hi, Thank you very much for taking the time to share your thoughts and suggestions regarding the backlink exchange feature in our app. We truly appreciate your constructive feedback, and we completely understand your concerns about the current value offered at your subscription level. Your suggestions — including removing closed stores, enabling country and language-specific exchanges, and adding a keyword search function — are all excellent ideas that would indeed help improve the user experience and functionality. Please rest assured that we’ve noted your recommendations and have forwarded them to our product development team for review. We are always striving to enhance our app based on user input, and your feedback plays a crucial role in helping us move in the right direction. Thank you again for helping us improve. If you have any additional thoughts or questions, feel free to reach out at any time. Best regards, Gill | SEOAnt Team
Disappointing! Encountered an issue related to the Speed Optimization which resulted in our "checkout button" being unavailable when switching between product variations. Support blamed other apps yet when I restored to my backup theme, SEOAnt suggests creating a backup (FYI we use Dawn theme), the issue was resolved. Obviously only one change was made so take responsibility and try to fix. Also, I uninstalled the app thinking it would remove the code but once I fixed the issue I reinstalled and tried to use the same discount code when I originally signed up 5 days prior I couldn't. The app didn't even make it to the end of the 7 day trial. Decent set of tools but creating this huge problem crippling my store and not taking accountability is not acceptable.
Hi there, Thank you for reaching out and sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced while using the app. We truly understand your concerns regarding the transparency of the trial period and billing process, and we’re very sorry to hear that the experience did not meet your expectations. Please know that we have sent a detailed response to your registered email address to address your concerns more thoroughly. We kindly ask you to check your inbox (and spam folder, just in case), and let us know if you have not received it. Your feedback is extremely valuable to us, and we are taking it seriously as we work to improve our communication and ensure a clearer, more trustworthy experience for all our users. If you have any further questions or would like to discuss this in more detail, please don’t hesitate to get in touch. We're here to help. Thank you! Warm regards, Gill | SEOAnt team | Channelwill
Pleins de disfonctionnement. Un service client complétement à la ramasse, qui spam les même réponses automatiques sans chercher à comprendre quoi que ce soit. Après deux semaines d'utilisation la vitesse de mon site a baissée, les bugs n'ont jamais été traité. A évité
Bonjour, Merci d'avoir partagé votre expérience avec nous. Je vous présente mes sincères excuses pour la frustration et les désagréments que vous avez rencontrés lors de l'utilisation de notre application. Nous sommes sincèrement désolés d'apprendre les problèmes techniques que vous avez rencontrés et que votre demande n'ait pas été correctement prise en compte par notre équipe d'assistance. Vos commentaires concernant l'impact sur la vitesse de votre site et les réponses répétées que vous avez reçues sont extrêmement préoccupants. Il est clair que nous n'avons pas répondu à vos attentes, ni à nos propres attentes, dans ce cas précis. Sachez que nous prenons vos préoccupations au sérieux. Nous apprécierions vivement de pouvoir examiner les problèmes spécifiques que vous avez mentionnés. Si vous le souhaitez, nous vous avons envoyé un e-mail détaillé à votre adresse enregistrée afin de répondre directement à vos préoccupations. Veuillez consulter votre boîte de réception (et vos spams si nécessaire) et n'hésitez pas à y répondre si vous avez d'autres questions ou demandes. Nous nous engageons à améliorer les performances de notre application et la qualité de notre assistance, et vos commentaires sont essentiels à cet effet. Merci encore de nous avoir signalé ce problème. Nous espérons avoir l'occasion de regagner votre confiance et de vous apporter le soutien que vous méritez. Cordialement, Gill | Équipe d'assistance SEOAnt
I did uninstall the app but have been charged!!! No response even I did contact them. REFUN MY MONEY BACK AND CANCEL IT IMMEDIATELY!
Hi, Thank you for reaching out, and please accept our sincere apologies for the frustration and delay in responding to your request. We deeply value your feedback and will work to improve our response time moving forward. Thank you for your patience, and again, we’re truly sorry for the trouble this has caused. If you have any further questions or concerns, please don’t hesitate to reply—we’re here to help. Best regards, SEOAnt Team
unless you never plan on dopwngrading or cancelling your plan, stay away!
Hello there, Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying our app and that our customer support team has been able to assist you effectively. Your satisfaction is our top priority, and it’s wonderful to know that we’re meeting your expectations. If you have any further questions or suggestions, please don’t hesitate to reach out. We’re here to help! All the Best, SEOAnt Support Team of Channelwill
AVOID THIS APP!! Instantly after installing this app my website speed plummeted and became so slow and laggy, which has never happened before! To make matters worse this app has reset lots of my website - ruining several months of hard work!! I have descriptions missing, images missing and after contacting support they continue to tell me to be patient and refuse to listen to a thing i say... oh, and not to mention this was all done without my consent! Worst decision i have made as a business owner has been installing this terrible app!
Good day! We do apologize for what have brought to you. Please kindly review the following reason and solution. Our support team has provided an update after our developers reviewed the issue. It appears that the image name was modified, which resulted in a broken link within the product theme template configuration. To resolve this, the image can be restored, and we recommend avoiding the name modification function to prevent similar issues. Reason: It is because the images on the homepage are also being used in the product/collection images, which are the optimized images as well, and you chose these images to change their filename, causing the path of the images to be all changed so the images will not be able to be visited since the paths are not the same ones as before. We have the reminder about this situation below the filename; this can't be avoided, but we have the solution. Solution: You could turn off the auto button first Restore the images Go to settings and turn off the button of changing the filename Select all images to re-optimize again; the problem will be solved. If you have any more questions, please reopen this chat thread, and I will gladly help you. Thank you for choosing our services; we look forward to seeing you succeed!💜😊 Best regards, SEOAnt Support Team
installed the SEOAnt app briefly—approximately 5 minutes—before determining it was not suitable for my store and promptly uninstalling it. Months later, I was shocked to discover a random $20 charge from this app on my Shopify invoice. Despite my immediate attempts to dispute the charge with Shopify, I was informed that app developers like SEOAnt operate with minimal accountability and, seemingly, without oversight. Shopify deflects responsibility, while the app creators remain unresponsive and unaccountable for unauthorized charges. This experience highlights a glaring issue: app developers can charge users arbitrarily with no consequence, even after their apps are removed. Such practices are not only unethical but suggest a complete disregard for the Shopify community and paying merchants. At this point, I simply want my money refunded for a service I did not use or authorize. I strongly urge other Shopify merchants to exercise caution before installing SEOAnt—or any app that exploits the lack of checks and balances on Shopify’s platform. If this charge is not resolved, I will escalate the matter further. Transparency, accountability, and fair business practices are non-negotiable, and SEOAnt has fallen far short of these standards.
Dear PAD PUSHER , Thank you for bringing this to our attention. We sincerely apologize for any inconvenience this may have caused. After reviewing your case, we have processed a full refund for the charge. Please allow a few business days for the refund to reflect in your account. We understand your concerns regarding app charges and appreciate your feedback. If you have any further questions or need assistance, please don’t hesitate to reach out to our support team. We’re here to help! Best regards, SEOAnt Support Team
After upgrading to the $60/month plan and implementing the AI changes my site speed slowed by 40%. Deleting this app and requesting a refund through shopify
Good day! Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience you experienced. We understand the importance of maintaining optimal performance, and we would be glad to collaborate with our development team to investigate the significant drop in your mobile score. To proceed, we will send you a request for permission to conduct a deeper investigation. We humbly ask your permission. Please kindly go to your Shopify Store-->Setting-->User and permission. Then, accept the request from "SEOAnt" for our dev to deeper check the problem for you. We will be patiently waiting for your update. Warm regards, SEOAnt Support Team of Channelwill
DO NOT USE THIS APP IF YOUR SITE IS HARD CODED. I have been having an issue for an entire week with this app. The dev team is in another country and doesn't respond to issues ASAP. I used the on page seo scan to update 3 of my product pages. The pages ended up getting distorded. I lost all of my images and then when the team worked on it, it restored the page back to factory settings and gave me instrucitons to fix myself. I had to go to my coders and pay $600 to fix this problem. When I offered a suggestion to have a warning sign that alerts people with hard coded sites, they didn't understand the problem. I'm now in day 5 with a messed up product page and no help from the team. I need a refund and a credit for the cost to fix everything!
Good day! Thank you for sharing your concerns. Regarding the issue you mentioned, we’ve discussed this with you several times and found that it arises due to incompatibility between your theme and our app. Our development team has provided detailed explanations and logical guidance to help you address the situation. By following these instructions, you should be able to resolve the issue, and we are more than happy to assist in restoring your images. Please note that this issue is not caused by our app itself, and we sincerely hope for your understanding. If you need further assistance, feel free to contact us. Warm regards, SEOAnt Support Team of Channelwill
Oberflächlich ok, aber im Detail eine Katastrophe und zerstört komplett das Seiten SEO! Erstes Beispiel: die automatische von SEOAnt erstellte Sitemap enthält die Startseite nicht! Dh die wichtigste Seite fehlt in der Sitemap. Kann man eigentlich gar nicht glauben! Und ich fragte mich schon seit Wochen, warum unsere Seite (Startseite ist für 80% des organischen traffics verantwortlich) nicht mehr rankt und total abstürzt. Zweites Beispiel: keine multilingualen sitemaps also für mehrsprachige Shops zu vergessen Drittes Beispiel: Funktion "exchange backlinks" kann nur auf die Startseite verlinken, was bei fremdsprachigen links und mehrsprachiger Seite absolut kontraproduktiv ist. Also ist das tool wertlos, weil nicht fertig programmiert. Der Support ist zu 90% komplett inkompetent! Alles in allem ist Seoant eine massive Enttäuschung und sollte von niemandem mit mehrsprachiger Seite und Interesse an SEO verwendet werden. Ich kann davon nur abraten.
Hallo, Vielen Dank für Ihr fantastisches Feedback! Wir freuen uns, dass Ihnen die Anwendung gefällt und unser Support-Team Ihre Erwartungen erfüllt hat. Die Bereitstellung erstklassiger Funktionen und exzellenter Unterstützung ist unsere Priorität und es ist schön zu wissen, dass wir ins Schwarze treffen. Wenn wir Ihnen sonst noch weiterhelfen können, zögern Sie nicht, uns zu kontaktieren! Alles Gute, SEOAnt-Support-Team von Channelwill
Not worth the install. I did install it in hope of getting a optimazation program. But nothing was optimized. the pagespeed got even worse then before. There AI tool don't support other languages then English
Dear Martin, good day! Thank you so much for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by our AI features not currently supporting Danish. We are pleased to inform you that a significant upgrade is scheduled for next month, which will include Danish language support.🌹 Regarding the speed optimization, we truly understand your concerns. The speed can vary based on your internet connection at the time of testing. We recently re-evaluated your website using Google’s Speed Insight tool and found that your current site speed is indeed over 90. Rest assured, our app has made positive contributions to your website's performance. Thank you once again for your patience and support. We truly value your business. We are here waiting for your feedback, don't hesitate to reach out to us!🥰🌹 Warm regards, SEOAnt Team
Let me be honest! I regret installing this app. After doing so, my website traffic plummeted significantly, and my website score dropped as well. I've encountered numerous issues since the installation, making it difficult to manage my site effectively. Overall, this app has negatively impacted my website's performance, and I cannot recommend it. avoid this APP!!!!!!
Dear Oleh Popadynets, good day! I hope this message finds you well. 💓 Please accept my sincere apologies for any inconvenience this matter may have caused. I fully understand your concern and I am truly sorry for this😭😭 We greatly value your feedback, and I would like to provide you with detailed responses to the issues you mentioned: 1.Regarding the SEO score you raised: The SEO score you see in our app is based on a set of rules and algorithms that we have carefully designed. Each SEO platform applies its own unique scoring system, so the score displayed reflects how your website currently performs according to our app’s specific criteria and framework. 2.On the drop in your SEO score: Our SEO score serves as a reference point, reflecting your website’s performance at the precise moment of the scan. As such, it can vary depending on real-time factors, including network conditions. We encourage you to follow the optimization suggestions provided by our app to achieve better results. Besides, according to the traffic issue, we do a deep investigation and found that your traffic has been decreased before installing our app, we advice you to talk with your developers, we truly appreciate your understanding in this matter. Should you have any further questions or need any assistance, you are welcome to contact our 24/7 customer support. We will try our best to assist you in every possible way within our control.😊 Thank you once again for your trust and patience. Have a wonderful day!🌹 Warm regards, SEOAnt Team
This app broke all of our Google links. Had to spend a couple of hours redirecting links all day and now have to figure out how to get Google to not send every link to a/p/ on our urls. Do not recommend.
Hello There, Good day! I hope this message finds you well. We appreciate you taking the time to provide feedback and apologize for any issues you've encountered with our app, specifically the redirection of your Google links to /a/p URLs. We understand this has been frustrating and time-consuming for you and we sincerely apologize for any inconvenience caused. Upon investigation, we have discovered that the AMP function within our app was turned on, which is designed to improve the loading speed and performance of mobile web pages. The /a/p symbol in your URL indicates that the page is an Accelerated Mobile Page, which is optimized for mobile devices and loads quickly, enhancing user experience and potentially improving your store’s rankings. For example: If you search the website address wavwarehouse.com in the “Search box,” When you enable AMP and search the website address in the search box as above, Google will still treat this website address as a keyword query instead of a URL link. In this circumstance, the AMP page ranking will be displayed higher than the official website page. This is how AMP works and will help your store’s visibility in search results. The customer can easily find your store and enter this page much quicker with AMP. If you type the website URL link in the “link direct box,” When you input the website address in the link direct box, Google will direct to your official website. because in this situation, Google will detect that this is a URL link instead of a keyword query and direct to your official website instead of the AMP page, even if you enable this function. To resolve the issue, you can disable the AMP function, which will remove the /a/p symbol from the link. However, this may result in slower loading times and a less optimal user experience. Alternatively, you can refresh the page and the symbol should gradually disappear within a few days. If you require further assistance, please don't hesitate to contact us. We value your feedback and would like to regain your trust. Please let us know what we can do to make things right. Thank you again for bringing this to our attention and for your understanding and patience. Respectfully, SEOAnt Support of Channelwill
When I press Site speed - the fixing button, my products have been reduced to a very small size. I sell clothes and accessories. Photos very important for me. The photos was already 200-250 KB, why app making 20-35 kb photos a lot smaller! I will get the system back, but it will go on my sales. It is really sad, the efforts I have given for months went to go nothing with a app. I do not recommend!
Good Day！ Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by our image compression feature. Please know that if you are not satisfied with the optimized images, you can easily restore them in bulk to their original quality at any time. We understand how important high-quality images are for your business, especially when it comes to selling clothes and accessories. Your experience matters to us, and we are more than happy to assist you in finding the best solution to optimize your site speed without compromising image quality. Please don't hesitate to contact our support team directly—we are here to help in any way we can. Warm regards, SEOAnt Support Team of Channelwill
Slowed my store down on unistall
Hello there, We sincerely apologize for any inconvenience you experienced after uninstalling our app. Your store’s performance is of utmost importance to us. Please feel free to reach out to our support team at your convenience. We offer features like image optimization, AMP, and other tools designed to enhance your website's speed and overall performance. We would be more than happy to assist you in restoring and optimizing your store’s speed to ensure everything runs smoothly. Your satisfaction is our priority, and we are here to help in any way we can. Thank you for your understanding and patience. Warm regards, SEOAnt Support Team of Channelwill
claimed they were giving me a discount and charged me full price I cancel the app and they still charged me they claim they refunded me but still haven't located the money I found on shopify they say partially refunded but no credit on shopify nothing in my bank from them they just took my monies and im filing a claim with my bank
Good Day😊 I hope this message finds you well. Thank you for bringing your concerns to our attention. I understand how frustrating these issues must be, and I sincerely apologize for any inconvenience caused. We highly value your feedback and we have done a comprehensive investigation, please kindly check the information as below. We would like to address each of your concerns thoroughly for your reference: 1. Discount Code Application: It appears there was an issue with applying the discount code, which resulted in being charged the full price. Our discount codes require the correct application at checkout to reflect the discounted price. Could you please confirm if the discount code was applied during your purchase? If not, we're more than happy to guide you through the process for future transactions. 2. Cancellation of Paid Package: You mentioned that you canceled the package on July 19, but were charged again. The charge you noticed from July 4 to August 3 is normal, as it was within the billing cycle. However, these charges have already been refunded. We have attached a detailed record of all the refunds processed for your account through email. 3. Refund Not Received: We understand that you have not yet seen the refund reflected in your bank account. Our team recently spoke with Shopify customer service, and they confirmed that the refund has been processed successfully. We suggest reaching out to your bank to check on the status of the refund. Please note that it might take a few days for the refund to reflect in your account, depending on your bank's processing times. The refunded amount will be credited to the bank account that was originally used by the merchant to pay the monthly invoice. This method ensures a direct and transparent financial transaction. Additionally, please verify this in your Settings > Billing section. We send you email directly on your email account, Please find the attached screenshot conversation we had from Shopify and the refund records for your reference. We are dedicated to resolving this matter to your satisfaction. Thank you for your patience and understanding. We sincerely apologize for any inconvenience this may have caused. We look forward to hearing from you soon and want to reassure you that we are here to provide our full support at any time. If you have any further concerns, please don’t hesitate to contact us. Your feedback is highly appreciated! Best Regards, SEOAnt Support Team of Channelwill
Don't waste your time here, nothing but headaches; and we concur with all previous 1-2 star reviews. Seems nothing has changed since the first negative review, clear sign that nothing will.
Hi, Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about your experience with our app, and we understand your frustration. Your feedback is incredibly valuable to us as it helps us identify areas for improvement and enhance our services. We want to assure you that we are here to help you address any issues you encountered. We sent email already and we look forward to hearing back from you soon. All the Best, SEOANT Team
I am a company that works with 100+ brands in Turkey. I have been using a different application for a long time. I used SEOAnt to try it out, but I removed it before the trial period expired for 3 days, but despite this, $59 was debited from my account without any warning or notification. I request a refund and a refund regarding this matter.
Good Day！ We sincerely apologize for the inconvenience and any confusion caused regarding the charges. It appears that the subscription fee was applied because the cancellation occurred after the trial period had expired. However, we completely understand your situation and are more than happy to assist you with the refund process. Please reach out to our customer support team, and we will promptly handle your refund request. Your satisfaction is very important to us, and we are committed to resolving this matter swiftly. Thank you for your understanding and patience. Warm regards, SEOAnt Support Team of Channelwill
The Website did help with Seo, BUT Tanked my speed without touching anything, i went from a 67 to a 13 in days, Highly not recommended, on top of that, There whole "chat" Support is just Ai,Bots! Not helpful a waste of money, Don't let the paid Reviews fool you. Stay Away!
Hi Alexander, Good day! I hope you are doing well. We received your feedback about your experience in the app and the support we would like to thank you for taking the time to provide feedback our services. For the speed issue there are several factors that could cause a sudden drop in website speed, including changes to website code or plugins, server issues, large image or video files, excessive use of CSS or JavaScript, and high traffic volume. And regarding to our "chat" support, we apologize if you feel the support is an AI bots please know that we have customer support agent and we are not using Ai Bots rest assured. Please know that we are constantly working to improve our support and appreciate your feedback in helping us identify areas for improvement. We take all feedback seriously and will use your comments to improve our services for future customers. We hope that you will consider giving us another chance to provide the level of service you deserve. Please don't hesitate to reach out to us again. Thank you and have a nice day! Sincerely, SEOANT TEAM
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