SEOAnt: AI SEO & AI Blog Post
Best Shopify SEO tools
Rating
4.8
feedback
1,302
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#24
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Aug. 1, 2024
This app broke all of our Google links. Had to spend a couple of hours redirecting links all day and now have to figure out how to get Google to not send every link to a/p/ on our urls. Do not recommend.
Hello There, Good day! I hope this message finds you well. We appreciate you taking the time to provide feedback and apologize for any issues you've encountered with our app, specifically the redirection of your Google links to /a/p URLs. We understand this has been frustrating and time-consuming for you and we sincerely apologize for any inconvenience caused. Upon investigation, we have discovered that the AMP function within our app was turned on, which is designed to improve the loading speed and performance of mobile web pages. The /a/p symbol in your URL indicates that the page is an Accelerated Mobile Page, which is optimized for mobile devices and loads quickly, enhancing user experience and potentially improving your store’s rankings. For example: If you search the website address wavwarehouse.com in the “Search box,” When you enable AMP and search the website address in the search box as above, Google will still treat this website address as a keyword query instead of a URL link. In this circumstance, the AMP page ranking will be displayed higher than the official website page. This is how AMP works and will help your store’s visibility in search results. The customer can easily find your store and enter this page much quicker with AMP. If you type the website URL link in the “link direct box,” When you input the website address in the link direct box, Google will direct to your official website. because in this situation, Google will detect that this is a URL link instead of a keyword query and direct to your official website instead of the AMP page, even if you enable this function. To resolve the issue, you can disable the AMP function, which will remove the /a/p symbol from the link. However, this may result in slower loading times and a less optimal user experience. Alternatively, you can refresh the page and the symbol should gradually disappear within a few days. If you require further assistance, please don't hesitate to contact us. We value your feedback and would like to regain your trust. Please let us know what we can do to make things right. Thank you again for bringing this to our attention and for your understanding and patience. Respectfully, SEOAnt Support of Channelwill
May 25, 2024
When I press Site speed - the fixing button, my products have been reduced to a very small size. I sell clothes and accessories. Photos very important for me. The photos was already 200-250 KB, why app making 20-35 kb photos a lot smaller! I will get the system back, but it will go on my sales. It is really sad, the efforts I have given for months went to go nothing with a app. I do not recommend!
Good Day！ Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by our image compression feature. Please know that if you are not satisfied with the optimized images, you can easily restore them in bulk to their original quality at any time. We understand how important high-quality images are for your business, especially when it comes to selling clothes and accessories. Your experience matters to us, and we are more than happy to assist you in finding the best solution to optimize your site speed without compromising image quality. Please don't hesitate to contact our support team directly—we are here to help in any way we can. Warm regards, SEOAnt Support Team of Channelwill
May 21, 2024
Slowed my store down on unistall
Hello there, We sincerely apologize for any inconvenience you experienced after uninstalling our app. Your store’s performance is of utmost importance to us. Please feel free to reach out to our support team at your convenience. We offer features like image optimization, AMP, and other tools designed to enhance your website's speed and overall performance. We would be more than happy to assist you in restoring and optimizing your store’s speed to ensure everything runs smoothly. Your satisfaction is our priority, and we are here to help in any way we can. Thank you for your understanding and patience. Warm regards, SEOAnt Support Team of Channelwill
Aug. 5, 2024
claimed they were giving me a discount and charged me full price I cancel the app and they still charged me they claim they refunded me but still haven't located the money I found on shopify they say partially refunded but no credit on shopify nothing in my bank from them they just took my monies and im filing a claim with my bank
Good Day😊 I hope this message finds you well. Thank you for bringing your concerns to our attention. I understand how frustrating these issues must be, and I sincerely apologize for any inconvenience caused. We highly value your feedback and we have done a comprehensive investigation, please kindly check the information as below. We would like to address each of your concerns thoroughly for your reference: 1. Discount Code Application: It appears there was an issue with applying the discount code, which resulted in being charged the full price. Our discount codes require the correct application at checkout to reflect the discounted price. Could you please confirm if the discount code was applied during your purchase? If not, we're more than happy to guide you through the process for future transactions. 2. Cancellation of Paid Package: You mentioned that you canceled the package on July 19, but were charged again. The charge you noticed from July 4 to August 3 is normal, as it was within the billing cycle. However, these charges have already been refunded. We have attached a detailed record of all the refunds processed for your account through email. 3. Refund Not Received: We understand that you have not yet seen the refund reflected in your bank account. Our team recently spoke with Shopify customer service, and they confirmed that the refund has been processed successfully. We suggest reaching out to your bank to check on the status of the refund. Please note that it might take a few days for the refund to reflect in your account, depending on your bank's processing times. The refunded amount will be credited to the bank account that was originally used by the merchant to pay the monthly invoice. This method ensures a direct and transparent financial transaction. Additionally, please verify this in your Settings > Billing section. We send you email directly on your email account, Please find the attached screenshot conversation we had from Shopify and the refund records for your reference. We are dedicated to resolving this matter to your satisfaction. Thank you for your patience and understanding. We sincerely apologize for any inconvenience this may have caused. We look forward to hearing from you soon and want to reassure you that we are here to provide our full support at any time. If you have any further concerns, please don’t hesitate to contact us. Your feedback is highly appreciated! Best Regards, SEOAnt Support Team of Channelwill
April 8, 2024
Don't waste your time here, nothing but headaches; and we concur with all previous 1-2 star reviews. Seems nothing has changed since the first negative review, clear sign that nothing will.
Hi, Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about your experience with our app, and we understand your frustration. Your feedback is incredibly valuable to us as it helps us identify areas for improvement and enhance our services. We want to assure you that we are here to help you address any issues you encountered. We sent email already and we look forward to hearing back from you soon. All the Best, SEOANT Team
Sept. 25, 2023
So many issues. Notice how many reviews are about the quality of support? Sure, the support folks are nice. The amount of reviews citing the need to contact support should give you pause because: the app does not work. I have tried this app 3 times now and each time I end up uninstalling it soon thereafter because some major paid features simply don't work. And support can't or won't fix it. They will talk to you about it but then that's it. They won't provide forward-looking instructions or a timeline they can abide (always 12-24 hours for resolution, then they push it another day, and another day.) They always need access to the store, which concerns me when they are not truly able to fix the issues. Why do they need so many permissions to the store? That's very suspicious. Bulk editing does not work. And that is a paid feature. So if you have tons of content you want to edit in bulk, this app won't do it. Other UX features: if you need to edit H1 headers, doing so won't trigger the save function. You'll have to edit the H1, then add a space, and THEN the save button will appear. It's all just very sloppy.
Hello there，good day！ We sincerely apologize for the difficulties you’ve experienced, and we completely understand your frustration. Our support and technical teams are dedicated to resolving your concerns, and we deeply regret that you felt let down by the process. The reason we request access to your store is because some issues may require edits to the theme code, and we only seek the necessary permissions for this specific part. Please rest assured, we will always confirm any changes with you before proceeding. We have also recently optimized the bulk editing feature to improve its performance. If you require any further assistance, please don’t hesitate to contact our support team—we are here to help and will do everything we can to ensure a smooth experience for you. Thank you for your understanding, and we appreciate your feedback. Warm regards, SEOAnt Support Team of Channelwill
March 24, 2023
UPDATE: Looks like when the SEOAnt team manually removed their the code from my store, they also ripped out a load of the HEAD scripts, including all tracking for META Pixel. I've just now found this out and this explains why META ads have dropped in performance by 300% this past 4 days - Pixel was receiving no data! Bottom line - the cowboys at SEOAnt cost me circa $3000 in lost profits when they removed our tracking scripts. YOU HAVE BEEN WARNED! Original Review: The single worst app experience I have had in 3 years of running Shopify stores. 1.They present you with a site speed score (in glowing red -'warning, your site is the slowest we've seen etc etc), then push you to hire their premium site speed services. Thing is, my site gets an A rating on GT Metrix. It is not a slow site. It does not need $100s spent speeding it up. 2. They charged me $59.99 within 10 minutes of installing, despite a 7 day trial period. I had to chase them to get a refund via Shopify chat and at time of writing, no refund received. 3. On uninstalling, it left some code in the store which left an ugly error on the homepage on the customer-facing front end. Looks awful and at time of writing review, they still haven't been able to remove it. Awful experience!
Hi Pixie We feel quite sorry for the inconvenience and experience you had in our APP. Developer Team have worked on what you said and optimized your mentioned parts the instantly we received your feedback here. For the overcharged package fee, after inspection, it was found that the payment did not reach to our side and our Customer Service Team has been guided you to contact Shopify Support to cancel your subscription. Moreover, we already helped you remove the left codes in our APP properly. We value merchant side feedbacks and reviews very much and do our best to optimize our service and APP features as much as possible. Thanks for your feedbacks to make our APP optimized in a better way. Best Regards SEOAnt Customer Service Team
Jan. 22, 2023
Nicht vertrauenswürdig. Sehr chaotisch in der freien Version. Dann wird dir der Google Speed so niedrig angezeigt, damit man mehr Geld bezahlt. Passt nicht zu den Google Speed Daten die man im Netz bekommt. Abzocke?! Ich warne auf jeden fall vor diesem Geschäftsgebaren und werde kein Geld für die Pro Version bezahlen.
Hallo, guten Tag! Es tut uns wirklich leid, dass Sie auf diese Schwierigkeiten gestoßen sind, und wir schätzen Ihr Feedback sehr. Bitte seien Sie sich bewusst, dass es Ihre Entscheidung ist, ob Sie unseren Plan abonnieren, und wir verstehen und respektieren Ihre Entscheidung vollkommen. Unsere App benötigt einige Zeit, um mit den Daten von Google synchronisiert zu werden, und die Website-Geschwindigkeit kann von einer Reihe verschiedener Faktoren beeinflusst werden. Wir verstehen vollkommen, wie frustrierend dies sein kann, und würden uns freuen, Ihnen weiterhelfen zu können. Sollten Sie Hilfe benötigen oder Fragen haben, zögern Sie bitte nicht, sich an unser Kundensupportteam zu wenden – wir sind hier, um Ihnen zu helfen und alle Probleme so schnell wie möglich zu lösen. Vielen Dank für Ihr Verständnis, und wir wissen Ihre Geduld wirklich zu schätzen. Mit freundlichen Grüßen, SEOAnt-Supportteam von Channelwill
Nov. 3, 2022
This app is terrible. Initially, I thought it was a helpful app, so I subscripted to this app and start the monthly payment. But just on the third day, the app caused a devastating problem in my shop, and I need to spend days to fixed the problems one by one. The robot automatically replaced all my product's meta and title. what's more, they are unable to fix this problem caused by their app, and they just can feel so sorry...In addition, to avoid more risks that might be caused by this app, I have deleted it and asked them for a refund. they refused.
Hello there， We sincerely apologize for the issues you've experienced with our app and the impact it has had on your shop. We completely understand your frustration and regret any inconvenience this has caused you. Please know that we are here to assist you, and we are more than willing to help you with your refund request. Your satisfaction is important to us, and we want to ensure that we address your concerns as quickly as possible. Kindly reach out to our customer support team so we can assist you further. Thank you for your understanding, and we appreciate your feedback. Warm regards, SEOAnt Support Team of Channelwill
May 14, 2023
Dear shopify users, I am not going to be judgemental but I am going to tell you my experience with SEOAnt I have an issue with my shopify admin which keeps reloading constantly and not being able to customize it. I asked an expert who was able to determne the issue and said it is SEOAnt app keep throwing errors So I contacted them to solve this issue and no luck so far to the point they stopped answering me on their chat and when they answer they ask me to e patient finallyI decided to uninstall the app I do not understand howcome an external expert is able to fix it and their experts are not Anyway, finally I unistalled the app and every thing now working well another issue they always report to me that there are 2744 broken links I redirced these broken links hundreds of time and they keep sending me the same report I checked my site by using another app and no broken links !! Why is that? No answer ! I had issues with them before but I will not bother you with all now I am happy that my admin is working fine now and I will not reinstal this app any more in essence, I am fully unsatisfied with them and their support to answer my question and solve my issues promptly ( I do not think they know how to fix bugs in their app)
Hello there, thank you so much for your review! :) We are very glad to know that you're satisfied with our services :) Please do not hesitate to reach out anytime if you have any concerns in the future :) All the best, Giraffly Team
July 29, 2024
When I optimised images, it corrupted many of them with strange artifacts/defects that looked like weird photoshopping. Support was good explaining how to restore, but that experience immediately broke my trust in the app. Subsequently, after removing, I have found it has left behind schema code that is affecting my store's schema.
Thank you very much for taking your time to leave a review for us, and we really really appreciate this. Thank you soooo much. And I was wondering if you have any suggestions or feedback for us to make an improvement. We are always committed to providing the best service to our customers.
Nov. 20, 2024
Do not use the AMP speed function at SEOAnt. I paid for this feature and went from a speed of 90 (of 100) on PC and 30 (of 100) on mobile to 28 (of 100) and 11 (of 100). When I then launched the original theme that was copied before the APM speed process took place, the speed on the original theme was now also 28 and 11. What a complete disaster. And then the support told me to go find an external expert to fix it. Can you beleive it??? Stay away from SEOAnt or you might lose you data, your speed or maybe your shop
Thank you so much for your review. Hope all things are well on your end. We are happy that our service helps. :) Thank you as well for your support. Please do not hesitate to contact us if there is anything we could help
Feb. 27, 2022
BEWARE!!! I do NOT recommend this app. They said they would optimize my site - when I asked for them to provide me what that means/ how that would affect my site they said not to worry it will just make the site speed faster. They downgraded the quality of ALL of my images, removed ALL pop-up sign up forms, ALL without my permission. Did this during a sale I was running on my site - performed the actions on a Friday and here it is on a Sunday and their support team is telling me I have to wait for their working hours to fix it. Do not give them access to your code - they don't provide any details on what they do and clearly don't have the support to fix anything in a timely manner. I will probably end up having to spend a bunch of time figuring out all the changes they made to my code and hire someone to fix it. Not worth it, don't do it.
Hello Vivian, We're sorry, we'd love to double-check the site for you and fix any issues caused by optimization, we'll deal with it and get back to you within 24 hours of your authorization. I wish you all the best, business and family. Looking forward to reply. Sincerely, Giraffly Team
July 4, 2022
i am excited to review the proplan and see if it impacts organic sales. It would be great if it offered a timeline to how it influences sales. Support is accessible and the functions are simple to follow. Waiting now to see if it impacts sales. Months down the line and hours spent using it. It's fun to use but does not lead to any noticeable gains. You're mislead by the colour coding that you're making things change but in real terms, sales stay the same. The app encourages you to make change e.g. add tags to the titles. The advice is bad in terms of what google likes and it has to be undone manually. I spent weeks making the changes and there's been no benefit to the store. I feel like I have been conned
Hello, Thank you so much for your review. Hope all things are well on your end. We are happy that the app helps. :) Thank you as well for your help. Please do not hesitate to contact us if there is anything we could help with. Have a nice day. Best regards Giraffly Team
Sept. 16, 2020
You have to be very careful with this app. 1. In my case app created massive double meta title and better desription. Due to this Goole rating fall down below zero and SEO FU. 2. 404 redirect caught only 1-2% of issues. 3. Customer service never replay on my email.
Thanks for reaching out. Sorry for the inconvenience the app caused you. It seems there is some misunderstanding. We appreciate if you could listen. 1. When you edit meta title and better description by our app, it will replace the Shopify data. If there are the double meta title and better description, might because there are several apps you used. Do not worry about that, we could help to remove it. 2. We have report you 404s email every day, it seems that you haven't redirected them. Sorry to say that, the feature only detects 404 links the first time you install, we are upgrading. 3. We checked the email we have not received the email from you, the last one is on December 6, 2019. There are many emails, questions, we are trying to reply all, if we miss the one, please contact us to confirm. Thank you for your patience and your support. We are looking for the talk further. Nice all day.