Propel Replay & Session Record
Record shoppers with replay, heatmaps, analytics & surveys
Rating
4.9
feedback
417
chart
#76
All reviews
Rating Breakdown
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May 21, 2025
I've been using this app for over three months now. It's a great app with a fast and responsive customer service team ( For example- Tom) . Highly recommended!
Hello friends at Atelier Yuchi, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce
May 21, 2025
⭐️⭐️⭐️⭐️⭐️ A Must-Have for Any Serious E-Commerce Store! Propel Replays is hands down one of the best apps we've added to our store. It’s like having a behind-the-scenes pass to your customer journey—Netflix-style! The ability to watch both live and recorded sessions has been a game changer in uncovering hidden friction points that were silently hurting our conversions. The heatmaps are incredibly insightful, helping us identify what captures attention and what gets ignored, so we can make smarter design decisions that actually boost sales. And the survey feature? Brilliant. We’ve gathered invaluable feedback directly from our shoppers to continuously improve their experience. One of the most underrated (but powerful) features is the IP tracking—we’ve been able to spot and block bots and even competitors clicking on our ads, saving us money and improving ad performance. A huge shoutout to Tom from customer care—he went above and beyond to help us get set up and make the most of all the features. Super responsive, knowledgeable, and genuinely cares about helping you succeed. If you're running an online store and want to grow smarter and faster, Propel Replays is a no-brainer. Highly recommended!
Hello friends at Gaia Ceramica, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce
May 21, 2025
Está aplicación es de las obligatorias para tener en la tienda ya que te permite mostrar en video lo que hace el cliente incluso puedes verlo en directo
Hola amigos de SUPERCBD, ¡Gracias por la IMPRESIONANTE reseña! Eres muy apreciado. ¡Disfruta de la aplicación y más potencia para tu negocio! 🚀 - Tom @ Propel Commerce
May 21, 2025
The customer service is amazing. Very kind and helpful. Still testing the app, but I will raise the rating once I see it's working as intended :)
May 19, 2025
easy to use
Hello friends at Pure Stream, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce
May 17, 2025
great app, works as intended and is easy to track sessions and see what painpoints you might have on your site. I love the heat map and the easy interface,Thanks!
Hello, friends at Solarity Labs, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Ryan @ Propel Commerce
May 16, 2025
Always use this for my stores perfect to watch the attitudes of the customers.
Hello friends at Best Deals UK, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce
May 16, 2025
It's working well so far. Thanks!
Hello friends at Shell Design Boutique, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Hernane @ Propel Commerce
May 15, 2025
just started using it and it has been really helpful in understanding the customers' journeys
Hello friends at Suma Performance, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce
May 15, 2025
LOVE IT
Hello friends at charmia, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Hernane @ Propel Commerce
May 14, 2025
Propel Replay & Session Record has transformed our ability to understand user behavior, providing crystal-clear replays of every interaction. The intuitive interface makes it incredibly easy to filter, search, and analyze sessions in just a few clicks. Real-time insights and heatmaps help us quickly pinpoint usability issues and optimize our workflows.
Hello friends at Phosphopure Inc, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce
May 13, 2025
Really good app to understand your client, to find mistakes in website
Hello friends at murke, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Hernane @ Propel Commerce
May 13, 2025
Great way to see your customers interactions with your store!
Hello friends at Infinity TCG, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Hernane @ Propel Commerce
May 12, 2025
This app has really helped understand what customers are looking for and any problems they have along the way. It also helps track where customers are coming from.
Hello friends at Cwkwrench, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce
May 11, 2025
Really impressed by this app - everything just works and it doesn't seem to impact our site performance or user experience which was always my main concern. The recordings have been incredibly helpful in giving us insight to what changes we need to make and the heatmaps have really helped us realise where our visitors are spending most of their time. We will definitely be moving to a paid tier very soon. The support from the team has been great so far too!
Hello friends at Marqforde Aerospace, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Ryan @ Propel Commerce
May 9, 2025
You get what you pay for… Cheap and in turn poor recordings, can’t handle when customers scroll or change links or move the mouse, causes the recordings to glitch all over the place like crazy, making it impossible to detect any issues on your site that other customers may face
Hello friends at Luvasmr, Thank you for sharing your experience. That's certainly not the experience we want our users to have - nor is it typical. We take recording quality very seriously, which is why over 650 other merchants have left us 5-star reviews. We haven’t received any other reports of the scrolling or mouse-movement glitches you described, but we’d have been happy to dig in and resolve this for you if we’d known it was happening on your store. If you’re willing, please drop us a note at support@propelcommerce.io or through the in-app chat. We'll do our best to identify what went wrong and make it right. Your feedback helps us keep the experience rock-solid for every merchant, and we’d love the chance to turn this around for you. - Chris @ Propel Commerce