All reviews

Rating Breakdown

  • 5
    95% (491 ratings)
  • 4
    2% (10 ratings)
  • 3
    0% (1 ratings)
  • 2
    1% (3 ratings)
  • 1
    2% (8 ratings)

Reviews with Text

  • 89% (457)
Review RSS Feed Review RSS Feed

1 / 5 Share

March 16, 2026

I tried this app but honestly wasn’t very impressed. It works sometimes, but overall it feels a bit unreliable and confusing to use. The dashboard isn’t very clear and it took me a while to figure out where everything was. I also expected the features to work more smoothly. For the price, I think there are better options available on the Shopify App Store.

Using app

2 minutes

Total reviews

10

Average rating

2.6

Developer Reply

Hello friends at Avontuurtje, We looked into your account and noticed that our app isn't enabled in your theme, and a plan hasn't been selected yet. Without a plan (we have a free option!), recordings are limited to just 10 pageviews and most features won't be available. That would definitely make the experience feel limited and confusing. We've reached out via email and live chat to help get you fully set up. We're confident the experience will be night and day once everything is configured properly, and we'd love the chance to show you. - Chris @ Propel Commerce

5 / 5 Share

March 14, 2026

This app is very good. The best app about Replays and Headmaps that I've used

Store

Korvyn

Using app

About 15 hours

Total reviews

2

Average rating

5.0

Developer Reply

Hello friends at Korvyn, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Ryan @ Propel Commerce

1 / 5 Share

March 14, 2026

horrible app!!! I did not like the quality i deleted the app having app less than a week not using the app and they still are trying to charge me $77 which is the annual fee when i deleted the app the fist week!!!!

Using app

8 days

Total reviews

1

Average rating

1.0

Developer Reply

Propel Replays includes a 7-day free trial. You were on a paid plan from Mar 5th to Mar 13th - a total of 8 days - and so Shopify automatically charged you when your free trial period ended. Rest assured that we can assist with this. Please contact [email protected] for assistance.

5 / 5 Share

March 12, 2026

Great app

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at Caro Ruiz Studio, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Hernane @ Propel Commerce

5 / 5 Share

March 12, 2026

very grate app

Using app

8 months

Total reviews

11

Average rating

5.0

Developer Reply

Hello friends at Deals By Winley, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

5 / 5 Share

March 12, 2026

Incredibly easy to use and set up, and a really powerful tool to have, even in free mode.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at Bloomster, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Hernane @ Propel Commerce

5 / 5 Share

March 11, 2026

It is the best way to troubleshoot especially when I launch a new product.

Using app

9 months

Total reviews

2

Average rating

5.0

Developer Reply

Hello friends at KayarizeGifts, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

4 / 5 Share

March 11, 2026

Using app

About 1 month

Total reviews

3

Average rating

4.3

Developer Reply

Hello friends at Carfia.com, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

5 / 5 Share

March 11, 2026

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Hello friends at Peachy and Banana, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

5 / 5 Share

March 11, 2026

Using app

14 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at Equinature, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

5 / 5 Share

March 10, 2026

Does exactly what it says on the tin

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at SalisburyShoprun, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Hernane @ Propel Commerce

5 / 5 Share

March 10, 2026

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at Fables and Foxes, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

5 / 5 Share

March 9, 2026

LOVE THIS app. It has really been a game changer for me and how i review my analytics . seeing how your customers interact with your store is veryyy important. shows you what you are missing.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at Ciao by CC Bridal & RTW, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Hernane @ Propel Commerce

5 / 5 Share

March 9, 2026

The customer support for Propel Replay, Survey & Heatmap has been excellent. The team is very responsive, professional, and always ready to help with any questions or setup issues. They respond quickly and provide clear guidance, which makes the whole experience smooth and stress-free. It’s great to work with a support team that truly cares about helping merchants get the most out of the app.

Developer Reply

Hello friends at Botalife-bg.com, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Hernane @ Propel Commerce

5 / 5 Share

March 9, 2026

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at Avenir Medical, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Hernane @ Propel Commerce

5 / 5 Share

March 5, 2026

Great app with very helpful support. Heatmaps and replays are very useful. Highly recommend!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Hello friends at Silkvana LLC, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

5 / 5 Share

March 4, 2026

great responds! nice app! very easy to install

Using app

About 3 hours

Total reviews

2

Average rating

5.0

Developer Reply

Hello friends at Flufiffy | Where Pets Find Joy, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

5 / 5 Share

March 4, 2026

<3

Using app

About 2 hours

Total reviews

3

Average rating

4.7

Developer Reply

Hello friends at Deck Shield, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

5 / 5 Share

March 4, 2026

Loving this app. It is great to see replays of people shopping on your website. The customer service is top notch too. Thanks!

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Hello friends at PortaBidets, Thank you for the AWESOME review! You are very much appreciated. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce

5 / 5 Share

March 3, 2026

Wow, this is incredible, I am so happy I found this app!!!

Using app

About 5 hours

Total reviews

1

Average rating

5.0