ShipBob Fulfillment

Jan. 18, 2024

Shipbob has been amazing to work with! It was easy to install and set up the connection with our store, and we're now shipping into 54 additional countries using ShipBob's fulfillment centers in the UK, Canada, and Poland. Our integration specialist Pramod was an absolute dream to work with! Orders are shipped dang near immediately and then get automatically fulfilled in our Shopify with accurate tracking information. For any issues or questions I've encountered along the way, Pramod was able to quickly handle them and help get us set up for success in the long term. 10/10 stars, and we highly recommend partnering with ShipBob for your international fulfillment needs!

Jan. 17, 2024

Everyone was extremely knowledgable, patient and very attentive to any questions. Respond time was impecable. It has been a joy to work with ShipBob Fulfillment. I would highly recommend ShipBob Fulfillment.

Jan. 13, 2024

Easy app to install and use. Orders are quick and seamless. I am able to see all my order information quickly and easily Any technical issues are handled promptly and thoroughly

Jan. 12, 2024

Great experience with ShipBob. They're very professional and Pramod has helped the integration process very simple and easy to follow. Highly recommend their services.

Jan. 10, 2024

ShipBob has been nothing but the best for my business! Everything throughout this process has been seamless and any issues that arose, they acted fast to fix them. Pramod is the absolute best and has helped me tremendously!

Dec. 20, 2023

Dec. 19, 2023

We used to have multiple warehouses and fulfillment partners. By consolidating our fulfillment to ShipBob, we are able to increase our margins substantially while also offering better shipping times and service for our customers. The integration of Shipbob with our Shopify platform was very easy and guided by our onboarding specialist and the software platform they use has given us insight into our orders and fulfillment status we never had before.

Dec. 18, 2023

ShipBob’s integration with Shopify is perfect. Makes it so easy to process a lot of orders withou having to go in amd fide with each one. Finally a 3PL that actually can fulfill directly from a Shopify feed.

Dec. 14, 2023

Super-simple to setup, and easy to get started quickly. From day 1 the support has been nothing short of amazing. Any small questions, things we didn't understand and user errors (!) were never too much trouble. THANK YOU Aravinthan for being a hero, and thank you Shipbob! Would recommend.

Dec. 13, 2023

Onboarding was easy, everything went as expected. Had 1 small glitch, contacted my support rep and fixed the issue immediately. I would recommend ShipBob Fulfillment.

Dec. 1, 2023

I worked with Ankit Gupta to integrate my Shopify store with ShipBob and the process could not have gone better. I am thoroughly impressed with ShipBob's ease of installation and technical support. I would highly recommend.

Nov. 12, 2023

If you are in the market for an Australian based 3PL, avoid Shipbob at all costs if you value your time, money or sanity! Short summary of our experience: - SO MANY lost parcels due to use of cheap carriers. - Once parcels are lost, the overseas support team have no idea how to resolve the issue and they build up with no resolution, leading to upset customers. - Overcharged based on the agreed pricing which they refused to acknowledge for approx 4 x weeks. They finally folded and agreed to credit us the over charged amounts over 6 weeks ago and the credit has still not been received after 6 follow ups. - Increased our pricing without prior notice or our consent. - Storage is double the market rates. - Inventory receipts overcharged (over $450 for 6 x pallets). - Any issues raised take weeks to resolve with multiple follow ups. Dealing with Shipbob was one of the most frustrating experiences our business has encountered over the last 3 years. Since moving to a new 3pl we have been very happy we are pleased Shipbob no longer consumes hours of our day.

Nov. 5, 2023

Terrible service and support. Your business is at risk using this provider. We got overcharged, they refused to refund monies owed when we try to close the account and account management will keep pushing you to support where you will get lost in their system. They also very inefficient and you will get charged an arm and leg for their inefficient practices. Overall a scam company and AVOID

Nov. 2, 2023

Shipbob - Poor, literally the WORST company. Horrific experience using Shipbob. We incurred losses because of them (they auto-synced and shipped off many of our previously archived orders and wont pay us damages). This app cannot tell if the order has been archived by shopify months ago they just blindly process and have zero control of what they're doing. Their customer service is unfriendly and rude, they only take calls after 11:00AM and they don't have emergency support where you can reach them to get urgent help. Email responses are evasive, vague and confusing. Emails are not prompt - seemingly their support staff works from a different Non US country hence the lengthy time delay. Worst of all - they never resolve the issue only talk in circles and keep evading you and don't take any responsibility.

Oct. 30, 2023

Works great! easy to integrate and easy to use.

Oct. 18, 2023

I would say we had a rough onboarding process at the start, but it was quickly remedied by the staff at shipbob. Working with their team helped to smoothly transition us onto their site. Everything was thoroughly explained and they were typically pretty able to provide information and assist where they can. I had amazing service from Bailey, Brendan, and Aravanthin. Would definitely recommend using as a fulfillment service.

Oct. 16, 2023

Ease of installation - They make it very simple with endless resources and very clear links and on top of that they have a dedicated manager to your account that helps you out of any sticky situation Speed and reliability of order ingestion - This works really well, the only thing that needs to be upgrades is the manual process of WRO which is the box configurations. You have to manually mount each box content. This should be part of a spreadsheet. Tracking upload speed - This happens quickly from the tests we have done Technical support / outages - The manager Aravinhtan has been very responsive and in helping us Also, as a next step I would ask them to integrate more with Gorgias to allow us to create return labels without having to go into shipbbob

Oct. 18, 2023

They lost my inventory! ShipBob is terrible and I will be moving to another 3PL provider ASAP. I was hesitant what with the negative reviews here and on TrustPilot, but the sales team and onboarding process gave me confidence. Boy was I wrong and should've gone with my first instinct to avoid them like the plague. On a single receiving order they managed to create chaos and have nearly destroyed my business. Some of the specific issues that are still not resolved. 1. On receiving an order they incorrectly weighed items so the weight in the system was 5x the actual weight, there is no way to change this data. We use CartBob (another Shopify app) for dynamic shipping rates and the impact of this is that customers were overcharged 2-3x for shipping. Many potential customers rightly dropped off and frequent customers complained that we were ripping them off on shipping (fair point). I raised the issue 6 days ago, was assured the items would be rescanned 5 days ago and still nothing has been fixed. They also had the audacity to say they were going to charge me for the time of rescanning the affected products, despite it clearly being their fault. 2. 360 units of SKUs were deleted from their system in error. The stock is sitting there as I can see the history, but the system is saying it's 0. I raised with support and after 3 days they have not resolved the issue. They just so happened to be the highest selling SKUs and so the marketing dollars spent on driving traffic is wasted. I can accept that issues happen, but the most important thing is taking responsibility and correcting them in a timeframe that minimises the damage to their customers business. When things go well, it works well, however if there is any issue they are impossible to reach and the response time is disgraceful. The support team are incredibly slow and operate with an arrogance, disdain and severe lack of empathy for the customers. ---UPDATE--- After 7 days they have told me that they can't find the 360 items of inventory, despite there being a visible audit history in the system of the inventory being received on their end. What's particularly interesting is all inventory changes are tied to a specific users full name, but in the case of deleting the inventory it was tied to a shared user name ("Junior 2") so the actual person responsible is not identifiable. This gives an insight into how their internal operations work. A 3PL that loses that amount of inventory cannot and should not be trusted. I have a simple business, only 26 SKUs, everything lightweight and nothing bulky. They are amateurs and completely negligent. Do not trust them with your business.

Oct. 9, 2023

I had a great onboarding experience with Ankit. I had many questions he was able to answer quickly and effectively Implementation Specialist- "Ankit Gupta" Your name - "Arron ben" Your company name - "Clutchloop"

Oct. 4, 2023

good stuff so far. I appreciate the easy ship mapping and the walkthroughs have been extremely helpful