ShipPro... Shipping Protection
ShipProtect - Offer Shipping Protection | Shopify App
Rating
4.5
feedback
36
chart
#2,466
All reviews
Rating Breakdown
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Dec. 11, 2024
Bad support bad app. The support is very slow and the app didn't work. they said to wait 24/7 after I paid
Dec. 6, 2024
Support is slow. I've been paying for this app for 4 months, and it worked well initially. For the last 3 months it has been installed but not working and support keeps replying saying "please kindly note the issue is fixed". I send videos showing the app is not working, and then they tell me they will look into it, then again confirm it's fixed. I've asked for proof from them where they see it working and they have not provided. I have also asked for a refund for the months this hasn't worked and they have ignored the request. The last email I received from them was after again showing a video that the app is not functioning, and they said they will get back to me in 12-24 hours. It has been 3 days and I have followed up daily with no response. Will update my review if they can get their app working, but right now we're missing tons of revenue for BFCM due to slow and inadequate support. Wish I had switched before BFCM.
Oct. 15, 2024
Easy to install, customer support is so quick and helpful! Loving it so far!
Oct. 12, 2024
Great App, Great Support from Angelica. Easy to install and conversion rate for us has been 63%. It's actually a no brainer.
Sept. 19, 2024
Very good support, very fast. App is working perfectly. We are looking forward to seeing the upcoming features.
Sept. 16, 2024
Ship Protect is great! Super easy to setup and use. Had a warehousing issue, I emailed support and within 5minutes Ty one of the founders was able to support to get those orders filtering back through to the warehouse! All in all can't fault them!
Sept. 16, 2024
Customer support helped fix the problem in a timely manner. This app is a must if you have physical products. It pays for itself and then some. Totally worth it!!
Aug. 21, 2024
Charlene is the most helpful customer service personnel here. Great app - increases AOV
Aug. 18, 2024
Does not work upon installation. When I spoke with the help desk they said they would need to reach out to their dev team who was so backed up with requests, that it may take 2 days to get the app operating properly. Lots of red flags here. Update: August 18. I've had developers try and figure out why the app does not work with Prestige and they can't seem to figure it out. I receive an email that they worked on it all night long and now it's working, only for it to break again. The customer support here is great, however, the developers seem to lack skill. Overall, if you have Prestige, don't install the app.
Hey team 🥰 Sorry about this - Shopify billing had an outage at the time of your install. We have since got this sorted. Sorry it took some time for this. I've just sent you an email and would personally be happy to help get this setup and running perfect quickly for you! :) Look forward to hearing from you - Ty 🙏🏻
July 14, 2024
Awesome support, friendly support Angelica helped me fix my ship pro real fast, much appreciated!
May 6, 2024
Super fast setup, really nice and clean widget! Extremely fast response from their team also. Thanks
May 1, 2024
Worked as expected! Support was also responsive to cater any issues encountered during the setup.
April 19, 2024
This app is a no-brainer! We have slightly longer shipping times servicing multiple countries and offering our customers additional peace of mind is precious. We have had a 19399 % ROI and 0% claim back. Money for jam!
March 16, 2024
Great customer service from Angelica and the Tech team. they are quick to respond and assist with the settings. Great app and is easy to integrate. I will recommend everyone to use it.
Feb. 26, 2024
In just its first week, our Conversion % skyrocketed to 62%, which is just crazy. The app seamlessly connects with the Monstercart app, which is another amazing feature. I highly recommend this app to anyone looking to streamline their shipping protection process—it's a must-have!