Shiprocket: eCommerce Shipping

Nov. 17, 2025

Nov. 5, 2025

We’ve been using Shiprocket for our shipments, and the service has dropped sharply. Deliveries are being marked as “attempted” when no one even visits the address. Prepaid orders are stuck in hubs for days with no real updates. On top of that, we’re now seeing fake weight disputes being raised, even for products with standard, verified packaging. It feels like a systematic issue meant to charge extra without justification. We’ve sent emails, raised tickets, and called support multiple times. The responses are copy-paste statements that don’t solve anything. Instead of simplifying logistics, Shiprocket has turned into a constant source of delays and unnecessary charges. We’re now actively looking for a more reliable courier partner who values transparency and timely delivery.

Nov. 3, 2025

Worst delivery integration, we are a new brand and none of our orders have reached customers. All were RTO initialted with no information to the cutomer. Even RTO didn't reach us, every time a ticket is raised for our issue but no satisfactory outcome.

Oct. 13, 2025

Our AOV is 10K plus we have 50 plus order per day and we are using Ship rocket for order fulfilment (warehousing) + Shipping. We have faced multiple issues like delayed order processing, in some cases orders left pending and not processed until reminded. Customers complaining about delayed delivery, missing product. No claims settled. We requested for secure processing and order insurance the team didn't respond we escalated to senior team members as well but there was no solution provided. If you ask for the order status why is it not processed the team will keep passing the ball to their internal teams and at the end you will face huge order cancelation and no ownership will be taken by Shiprocket

Oct. 4, 2025

Third class app. third class company. please never use this if you are new or doing e-commerce business.

Sept. 29, 2025

Worst shipping experience ever. Absolute joke of a company. Pending for 2+ months: I’ve been waiting over TWO MONTHS for resolution on missing parcels and claims. Still nothing. Worst logistics partner ever. Scammy, useless, and full of excuses. Stolen Products: AWB IDs 19041803490795, 1504864576384 (Delhivery). Another claim 362946597038. In each AWB, I shipped 3 products, but only 2 were delivered. The courier straight up STOLE 1 product from my packaging. I submitted all proofs, yet Shiprocket rejected the claim without logic. Disposed Off Scam: Many of my products are still lying in their office under “disposed off” status — shipments that I never sent there. Instead of resolving, they’re shamelessly asking me to come and collect from their office in Sultanpur, Delhi, as if it’s my fault. Total harassment. Excuses & SOP Drama: Every single time, they hide behind nonsense like “courier has images,” “applied weight lesser,” “waiver not aligned with SOP.” Just jargon to deny responsibility. They also apply incorrect weight charges on shipments to loot more money. Zero Accountability: Shipments are safe in THEIR office (their own words), yet they expect me to book reverse pickups, visit their office, or pay fresh freight to get my own stock back. WTF is this? This company is an absolute nightmare — delays, theft, rejection of valid claims, fake weight charges, and shameless excuses. They’re experts at wasting merchants’ time and money. This company is only good at dragging, rejecting, and passing the buck. Every ticket is a new circus of excuses. They waste time, play blame games with courier partners, and make merchants suffer. If you care about your business, stay away from Shiprocket. They’ll take your shipments, lose/misplace them, and then make YOU run after them to collect what’s left. Absolute scammy service.

Sept. 20, 2025

If you want to save your eCommerce business, don't use Shiprocket as your shipping partner. I can give you 10 reasons for this advice: 1. Unqualified/unprofessional support staff. 2. Fake weight discrepancies - They steal money from your wallet without giving you any proof of weight discrepancies. They can even create weight dispute 2 months later of your shipment delivery. 3. Label tampering at the hubs. They full support their delivery staff even knowing that the parcels are being theft in their hubs. 4. FAKE delivery attempts. Even when the customers say that no one called about the delivery, their delivery boys reports that the customer was not available at the delivery address. Shiprocket fully supports these liar delivery boys. 5. Support tickets will be closed without adding any comments or answers. 6. No responsibility of lost and damaged shipments. 7. COD remittance will be pending for months and no one will respond on your tickets for it. 8. Support team plays ball-passing game when you are in trouble to deliver your shipments on time. 9. If you have breakable items in your shipment and it's returning back to you, only by the grace of god it can return to you unbroken. In 90% cases it will be broken. 10. It's not possible to get any claim for your lost or damaged shipments. There are a few more but if you are a wise eCommerce business owner the above are sufficient to avoid Shiprocket!! We have used them for 5-6 months and finally said goodbye to them now.

Sept. 20, 2025

Extremely Disappointing: Hidden Fees, Terrible Support, and a Greedy Business Model I strongly advise against using Shiprocket. My experience has been overwhelmingly negative due to their exorbitant and unpredictable pricing, completely ineffective support, and a flawed portal system. The primary issue is the pricing. They charge significantly more for nearby shipping than one would reasonably expect. Furthermore, the platform forces you to constantly recharge your wallet. After depositing ₹500, they still demand additional payments when you select a shipping partner, holding your funds hostage. Their customer support is utterly useless. Agents provide no solutions, offer only excuses, and tell you to "wait" before hanging up. There is no real service—only a system designed to extract money. Ultimately, Shiprocket doesn't even provide the shipping service themselves; they merely act as a middleman for partner carriers. Because of their greed and impossible-to-satisfy payment demands, I was never able to actually use their service. I cannot recommend them to anyone.

Aug. 22, 2025

I see now why there are so many negative reviews after using their services. The support is almost non-existent from Shiprockets side, you would need to handle it directly with the courier companies. Even after raising the issues with the concerned team and AMs assigned there is no resolution for weeks. They will keep asking for rubbish documents in order to stretch the case in the end so that seller (you) would just drop it. This is very unprofessional behaviour and there is no fear of losing customers, as I can tell by observing them. As my orders increased the problems multiplied. Can't sustain this system for long run, moving on to find a reliable shipping broker which values its customers.

Aug. 10, 2025

sabke sab third class log account manager ek number ka kam chor 10 din se late hone vale kafi parcle fir b koe solution nai such third class team dont use this boss b vale sabke sab

Aug. 5, 2025

3rd class service by shiprocket no option to edit cod details product add or remove and tracking info not sync automaticly and worst customer service

July 12, 2025

Not one of the worst companies, it is the worst company that offers logistic services. I literally have cases where the product has been delivered to the customer, and they mark it as undelivered, and even after providing them with the proofs of the delivery, they have marked it as RTO. Their team is so irrelevant they have a script they will just read it they don't have any solution for the problem. Even if you raise a ticket after a day or two they mark it as resolved without even verifying whether the attempt made was genuine or not. I have raised complaints so many times they haven't given any solution till now. For them, 3 attempts from the delivery side are like the maximum effort anybody could have done in their life. Their team is also fake, just like their false remark. When it comes to accountability (What's that?). Shiprocket will always say, "It's from the courier company's end" Dude? Then why are you here? Just to deduct money from the wallet of your customers. The NDR is also useless; it seems like they are not trained at all for everything "Can I keep you call on hold for 60sec" Is it a joke or what? And after that, again they ask for hold. Why can't you resolve it right away? For them, customers are a joke, they just enjoy sitting in the office, and their customer support team is the best among all the teams in reading the script... Especially, their senior team, by any chance, if they connect with you, dude, they are the real actors. In one of my cases, the customer didn't receive the call for the delivery and was marked undelivered again and again. When the senior asked her, Are you ready to collect the delivery? The customer said yes. A normal person would have rearranged a delivery, but guess what, it was marked RTO because 3 attempts were made. Then why the hell do you confirm with the customer? I have raised my concern at [email protected] and no solution with in day or two they resolved cases and most of them were fake remark cases still they are resolved. God knows how I have many such cases. Guys, if you are choosing Shiprocket, please understand that you only have to fight.

July 7, 2025

no proper customer support and lot of errors in the app.worst

July 3, 2025

worst service ever. i have raised a pickup 3 weeks before and still now no one came for the pickup. and the customer service is pathetic, i have been calling them for the past 2 weeks and still no response. absolute waste of our money and time. very pathetic service.

July 2, 2025

The customer services really bad. They don't resolve anything. Really disappointed.

June 28, 2025

worst customer support with zero accountability for the delayed shipment. They recommend delivery partner which tends to take 3-4 days for pickup, I have lost a lot of my hard earning and brand value to their unprofessionalism.

June 14, 2025

dont use shiprocket. use them, and your company is doomed!!

Oct. 6, 2025

PATHETIC and UNETHICAL!!!!! I wish I could give them a negative rating. They are CHEATERS, THIEVES, and survive on the hard-earned money of new businesses. PLEASE DO READ ALL THE REVIEWS AND TAKE A CALL! The number of one-star ratings is ~ 130!!!!! I am not using them for 4 months - I integrated my Shopify store with them 4 months ago, but started selling products only less than a month ago on my store and stopped selling 2 weeks ago, thanks to Shiprocket. This review has 2 parts: 1st part is my initial review 2nd part is the list of SERIOUS CHALLENGES I faced with them. Please keep these in mind before going for them so that you do not suffer later - you lose precious money and time (days - weeks in my case), your valuable reputation, and your peace of mind. I suggest you spend 15 minutes right now to save yourself from lots of trouble later. 1st PART BEGINS: I would encourage you to take into consideration all these factors before going for them - PLEASE READ THEIR REVIEWS AND ASK YOUR ACCOUNT MANAGER ALL THESE QUESTIONS, OTHERWISE YOU WILL BE IN SERIOUS TROUBLE. I started my dropshipping business 3 weeks ago. Over this time, I have given Shiprocket a business of ~ 50 INR K - could be more than that. I have a small business, and I am working alone right now. I was getting more than 100 orders per day as well. However, I have faced MULTIPLE SERIOUS CHALLENGES with the services of Shiprocket, and my new business is on the verge of shutting down. Bottom line ~ 70% RTOs. I was literally begging my account manager to help me before writing this review. In my case, the account manager had no clue what he was telling me. He would tell me different things on different days. We put in a lot of time (many days) to manually call the customers to confirm orders. We also sent WhatsApp confirmation messages to them. The same customers were later calling us to say that, if you cannot deliver, why do you take orders? Rather than spending time on expanding my business, product research, marketing, and analysis, I am spending the whole day on non-deliveries and RTOs. I understand some of them were genuine RTOs. However, many, and I mean many of them, were initiated by the delivery partners. I pay on average ~ INR 170 to Shiprocket for shipping for every order, and I am working on wafer-thin margins. This is what I have faced in many cases. I have the recordings also: - The delivery partner is asking the customer to cancel the order, giving multiple reasons - They tell the customer that the order will be fake - They refuse to travel to the customer's home even if it is 2-3 km away, - They do not call the customer even once, and many customers have told me that they had no clue when they were contacted - they tell me, just like they took my call, they would have taken any other call - They call them from IVR, and in many cases, customers who are unable to call back on IVR are helpless - They tell the customer that their home is out of the service area. My question: Why did you agree to deliver in the first place? and charge me for forward delivery, and now I have to pay for RTO as well. They claim they make 3 attempts to a customer for delivery, but in many cases, they do not make even one. Also, the solution they have given me is to hire a person to call customers for deliveries. This is a loss of revenue for me - many customers have cancelled because of these delivery partners; there is a loss of reputation - delivery partners telling the customers that the orders would be fake; I have to pay for forward delivery charges and RTO charges as well. I can't afford this much wastage of my money and time, which could otherwise have been used in more productive activities Last week's example - I must have spent ~8-9 hours per day on such issues, and then was awake the entire night to place the orders in the system, because I can call my customers in the daytime only. The entire day, I call the RTO customers. I cannot take more orders because of these challenges; the previous orders are not fulfilled, I do not get my revenue, and I can't pay my suppliers, who want advance payment. I have proof (recordings) that many of them are because of the problems I mentioned above. Also, I do not get time at all to analyse the performance of my business! Customer support is useless and gives set answers even after I share the recordings. They say that they will refund the forward delivery and RTO charges when deliveries are improper. I spend my entire day calling customers to get recordings as proof. But no success. My average order number was 100 per day, and I was selling only one product. What would happen if I sold more than 1 product, and the orders increased to more than 1000 per day? Should I keep on hiring people to call the customers? Does ShipRocket have no accountability? I have many orders in transit, but I do not know how they will be fulfilled. And I have orders with me that I am scared to place with them now. Rather than wasting money on undelivered orders and fake RTOs, I would rather cancel the customer orders. SERIOUSLY DO NOT KNOW WHAT TO DO. 2nd PART BEGINS: FAKE RTOs - My number of delivered orders is 90, and RTOs are more than 170 in number, ALMOST 70% of my orders. This is a joke. Do they want me to assume that 70% of my customers returned the product? I called many customers myself and have proof that MANY were fake RTOs. Customers are calling from their side and enquiring about the product. I had no answer. I have recordings. I am not saying all are fake, but many of them are. Why should there be even 1 fake RTO when I am paying you for forward delivery in advance without asking any questions? Again, we manually called customers for days to confirm orders. We also sent WhatsApp confirmation messages to them. The same customers were later calling us to say that if you cannot deliver, why do you take orders? Let's assume out of 170, only 85 (50%) were fake RTO - I am confident that it will be more. Product price = 699/- Revenue loss = 699 X 85 = Rs. 59,415 for a business that has begun operations a couple of weeks ago. I stopped my business ~ 2 weeks ago because of a lack of funds - you have to pay your suppliers in advance and run ads. I went for early COD with Shiprocket, and because I was working on wafer-thin margins, I thought of cancelling it as it costs me ~1% of my sales, but I am glad I went for it. Otherwise, I might still be waiting for the money from those 90 deliveries - by the way, it's stuck on 89/90 for I do not know how many days. One time, after all these challenges, they stopped my COD remittance payment also- because my wallet went into negative because of RTOs, and they told me to first recharge, and then they will release it. Also, now to sell these fake RTO units, I have to again pay the forward delivery charges (assuming none of them are RTO) and run Meta ads. They claim they make 3 attempts for every delivery. The reality is that sometimes they will not even make one, and even if they make one and the customer is not available, the delivery person will ask them to cancel. The delivery person will take the customer's cancellation OTP and cancel the order. Later, you have to waste your time with customer support, giving them phone recordings, and they will reply with standard answers that the OTP was provided by the customer. Then you tell them that please listen to the recordings and that the delivery partner asked the customer to provide the cancellation OTP. You will be caught in a whirlpool of emails going to and fro, Excel sheets, maintaining a record of tickets - some tickets will be closed without your consent, some will be partially closed. You cannot raise a reattempt request for RTO even if it is fake, and you have the recording. Then you raise a ticket and make a record of it, and you get some reply after 2 days, so match it with the many spreadsheets that you have maintained day-wise. In my case, I have many Excel sheets for every day. E-commerce is a business where one tries to reach the masses, do upselling, do retargeting, and try to convert customers, but here they have made it a B2B kind of affair, where you have long sales cycles and you end up making multiple calls to multiple stakeholders for your deliveries. And there have been cases where customers were not contacted even once (manual or IVR), and it went to RTO. I have recordings, and it is clear that customers are not lying. It appears as if they do not even have the intention to make deliveries. Delivery partners will refuse to go to the customer's location and ask them to travel to their office or some other location; otherwise cancel. Please put yourself in the customer's shoes and tell me what you would do in such a situation. And then the customer support will tell that they got the OTP from the end customer. Delivery partners will not call them from their mobile phones, and the IVR call will go. If the customers are not able to pick up, they can't call back - attempt counted. And, if delivery partners can't go to the customer address, why did Shiprocket take the delivery in the first place - to earn freight charges, forward delivery, + RTO - for free? The company has one more way of looting businesses - weight discrepancies. They charge you for very small products at a price equivalent to 1 kg. We had ~100 weight discrepancies for our very small products. Also, they have stopped our hard-earned remittance. The account managers are unprofessional and do not respond. [...]

June 4, 2025

1. Full of fake delivery attempts. 2. customer support people dont know about their own app usage and working like government entity. 3. no one is there to solve your issue. they only have copy paste answers without using their brain. 4. worst part is they charged premium and give no service. when ever i call my relationship executive she reply me after 3-4 days and she never solved any of my query. 5. It look like that their main income is from fake delivery attemts and shipment RTO. there are many shipments they make RTO without any delivery attempt and worst part is you will receive that RTO after one month. your customer cant wait for a month and thats how you will start loosing your customer one by one just because of this fraud company. 6. they only intrested in their own earning. there is no customer service. due to shiprocket's unethical business practices 3% to 5% of your shipment will get delayed or will RTO to you after one monthy without any delivery attemts or may be fake deliivery attempts and thats how you will loose your reputation. your customer will think that you are fraud but they wont know that shiprocket is biggest fraud and just because of this you will lose your customer. 7. biggest scame is their marketing team come up with REV protection charges. let me explain how they scame with alll these nonsenses. REV protection charge is the charge they collect on every shipment to deliver that shipment on time. if they deliver that shipment on time that rev protection charges will be their income and if they dont deliver it on time they will return that rev protection charges only. hear me loud they return rev protection charges only which they deduct at the time of shipment booking. they dont return shipping charges for late deliveries. so scam is you pay extra to do their work on time and if they dont do it on time they will return that extra money only. " bro we are paying you for timely delivery" . 8. yes last but not the least, so many fake weight discrepancies without any proof and you will waste your time proving that weight you have entered was correct. 9. if you will keep regular follow ups about your RTO and keep complaining about it, they will remove your customer support executive and also ticket creating button from your dashbors. this is the worst part. you will be completely helpless. baiscally conclusion is shiprocket is leading in indian market as long as people dont have any other option or any other competitor. if you have any other option my suggestion is to never go with this fraud company. we have started exploring new options and i will happily pay them extra but we will not work with this fraud company. if you dont want to waste your time and focus on your business dont use shiprocket. you will save time on ticket raising and solving fake weight discrepancies.

May 19, 2025

Frustrated Shopify Owner’s Honest Review of Shiprocket – Stay Away! As a Shopify store owner, I cannot stress enough how pathetic and unethical Shiprocket’s services have been for my business. The worst part? Their so-called customer service. It’s a complete joke. You raise a ticket after facing issues (like your parcels not getting picked up for days), and all you get is a scripted, robotic response. No real help. No actual action. And then—like magic—they close your ticket claiming the “issue has been resolved,” when in reality, nothing has been done. Your orders are still lying there, unpicked, and there’s absolutely NOTHING you can do about it. As a business owner, I know how crucial timely delivery and reliable logistics are for customer satisfaction. Unfortunately, Shiprocket has failed miserably on both fronts. They may be one of the oldest players in the market, but trust me, they are way past their prime. Completely out of the game. My sincere advice: Read the countless negative reviews online and on YouTube. I wish I had done that before trusting them. There are far better logistics platforms available now—modern, reliable, and actually care about your business. Avoid Shiprocket at all costs. Don’t let these fraudsters ruin your brand’s reputation.