Shiprocket: eCommerce Shipping
eCommerce Shipping In India And Worldwide
Rating
4.0
feedback
602
chart
#283
All reviews
Review RSS Feed
Nov. 30, 2024
Great Service! Seamless workflow and excellent support service. They're also coming up with great product add-ons. Special thanks to account managers Shaurya. They're very responsive.
Feb. 22, 2023
customer service is good and integration works seamless for Indian customers and pincodes. Do use their engage premium services for best results.
June 21, 2025
We are using this service for long time , and it is absolutely fantabulous , they serve as a platform between a buyer and a seller , all in one app , nice aggregator for Logistic Service !
Feb. 22, 2023
Good shipping support, and good experience for shipping all across India. Staff is also helpful for sellers.
Feb. 22, 2023
Best courier service providers with great tech,staff and professional services. Highly Recommended to others!
Using app
About 2 months
Total reviews
1
Average rating
5.0
Feb. 22, 2023
Best logistics aggregator! Special Thanks to Gaurav Chaudhary, Naveen Kaushik and our Account Manager-Vansh Kathuria
Feb. 22, 2023
Best courier service providers with staff and professional services. Highly Recommended to others!!!
Feb. 22, 2023
After integrating shiprocket with shopify our order processing is working very smoothly. This is a great a. Saves a lot of our time and energy. Very well-developed and easy to integrate.
Feb. 22, 2023
This Shiprocket Logistics team is amazing. Professional, timely, and communicative. They work seamlessly and when troubleshooting is needed, they always find the right solution.
Feb. 18, 2023
FRAUD COMPANY !! BEWARE !! WHEN I HAD FRAUD return in RTO. They refuse to investigate. When I have lost parcel they refuse to investigate. they keep making excuses to not investigate.
Hello! That’s not good to hear. Fret not! I'll help. Please share the AWB number along with the concern at [email protected] to assist you further. I await your response. - MB
Feb. 4, 2023
never trust shiprocket, they charges many hidden charges than show the amount, first they charges more shipping charges than others, misrouted products, stolen products, than from 100 almost 60 times they without try delivery attampt automatically change status RTO, when you receive parcel of RTO, they change products, some times sent empty parcels just papers into parcles for show they deliverd RTO shipment, when you try to contact them they disapprove your claim, also they send less money in your account than your COD shipments they delivered, always check 2 times your cod payment account beacuse they sent less money aginst your COD shipment delivered amount, when you try to contact their customer support they always say they are some hidden charges they don't know. never use this. this is big SCAM of shiprocket.
Hi! Our team tried to contact you on your registered contact number multiple times however, the call went unanswered. We would like to inform you that the shipment has been marked as Lost on 23-03-2022 and the amount is credited to your SR wallet. - MB
Feb. 3, 2023
wrost company, waste of time & money . they misrouted shipments and when you call them they never refund your money and theft your products. also stolen your money of cod orders, big scam inside.
Hi, Thank you for your valuable time during the conversation over the call. We hope your concern has been resolved. Please feel free to mail us at [email protected] for further assistance. - Team Shiprocket
Jan. 31, 2023
Worst experience in Delivery & Shipping through shiprocket. I will personally never recommend anybody to add or connect app of shiprocket on shopify. The courier will be lying in your office for days and they (Shiprocket) don't even bother to check if the parcel is taken from your office or dropped to the proper client address.
Hi, A negative experience can be disheartening and we are sincerely sorry. We want to make sure this does not happen again. Please share your contact details at [email protected] with us so we can clarify your concerns asap.- MB
Jan. 22, 2023
Useless App.. for ecommerce in India. Steal Products and very high weight discrepancies compared to all other individual companies
Hi, We understand this must have been extremely inconvenient for you. We tried to contact you on your registered number multiple times, however, calls went unanswered. Please share a convenient time or alternate number at [email protected] so that we can get in touch with you and resolve your concern on priority. - MB
Jan. 16, 2023
if there would be a zero rating I would have given you but still, there is one star I'M giving you, unfortunately, I have to do so. Shiprocket is a very big gluten they close disputes without informing customers and even if they inform I don't have such a negative word to praise Shiprocket
Hi, A negative experience can be disheartening and we are sincerely sorry. We want to make sure this does not happen again. Please share your contact details at [email protected] with us so we can clarify your concerns asap.- MB
Feb. 22, 2023
I recently started using Shiprocket for my Shopify store, and I must say that I'm thoroughly impressed with the service they offer. It's extremely easy to integrate Shiprocket with my store, and the shipping rates are highly competitive. One of the things that sets Shiprocket apart is their exceptional customer service. My account manager, Prakash, has been incredibly supportive and always goes above and beyond to help me out. It's rare to find such dedicated and friendly service in the shipping industry, so I really appreciate the extra effort. In terms of shipping, Shiprocket has been highly reliable and efficient. I've had no issues with delivery times, and the tracking information is always accurate and up-to-date. The fact that they have tie-ups with multiple courier partners makes it even more convenient to choose the best option for my shipments. Overall, I highly recommend Shiprocket to anyone looking for a reliable and efficient shipping solution. Their integration with Shopify is seamless, their rates are highly competitive, and their customer service is exceptional. Prakash and the rest of the team have definitely won me over as a loyal customer.
Hello! We would like to inform you that the shared Bank details over the mail are successfully verified and approved from our end. If you face any issues, kindly share the error screenshot with us at [email protected] so that we can check and try to resolve the issue at the earliest. - MB
Nov. 17, 2022
Worst customer care support. There is no price edit option. No reply to the support ticket. At least the prices are lower than this shiprocket.
Hi, we never want you to feel this way. We would like to inform you that the rates which are available on the panel under all the plans are tentative and the final freight charges you will get after adding the details like delivery address/ weight and Payment Mode. Further, Please share your contact details at [email protected] with us so we can clarify your concerns asap.- MB
Sept. 29, 2022
The App is okay but support is pathetic. We're unable to fetch new orders from Shopify post 31st August 2022 due to some new update. We've tried to fix it on our own, not working. Tried to contact ship rocket via call & email, created multiple tickets from support, no resolution. Its been almost a month they are sending same system generated email responses and not bothered to fix the issue.
Hi Soham, We want to sincerely apologize for your recent negative experience. We have escalated your remarks to our team and will get back to you with an update soon. Your patience is appreciated in the interim. - MB
Sept. 22, 2022
Customer service is really pathetic. They will take days to resolve even the simplest of technical issues.
Hi, We would like to inform you that as confirmed by the Tech team the issue has been resolved now. Please write us back if any particular order is missing. - Team Shiprocket
June 3, 2022
We opened a new account with Shiprocket. And arranged pickup for our first shipment. It has been 5 days and no one came for pickup. We have escalated this multiple times and we get all assurances of pickup from the support but absolutely nothing happened. Everyday we are told that pickup will be done today but the pickup is still pending. If this is the experience in our first shipment i wonder how we will continue with shiprocket. Very bad service and worst support ever. Shopify please remove this app from your app store.
Based on a conversation over the call, we request you to regenerate the shipment because as per the process we need to maintain the confidentiality of the user's database, access to the book, and create an order on shiprocket panel. - Team Shiprocket