Shiprocket: eCommerce Shipping
Grow your business faster with a trusted eCommerce partner
Rating
4.3
feedback
702
chart
#236
All reviews
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June 12, 2023
Thank you very much for the support provided by your team. Our problem has been resolved and now we can again ship parcels via your courier.We are satisfied working with your technical team . Order shrink has been done successfully
April 2, 2025
worst customer service policy. no way to escalate weight discrepancies. i have uploaded the images for AWB: 7D9149137 when the courier mentioned it was 0.5kg excess weight on the weight discrepancy panel. i have uploaded the images of the package at the time of booking the shipment and they were the exact images i have provided you at the time of dispute. the weight image has the details of the weight as well as the package details in it. how can you close the dispute if all the evidence was provided i want my money back for the excess amount charged from me. no way to reach the support from ship rocket as the tickets are autoclosed for non delivery of articles. lost a lot of items and customers due to this. cheaters AWB:1904043857456 AWB: FH004650783IN where are they? no response. very unprofessional
Hello! We hope your concern has been resolved. We would like to inform you that the shipment AWB: 20xxxxxx36 has been delivered to your customer. Please feel free to mail us at [email protected] for further assistance. - MB
July 5, 2023
we are done with ship rocket after 3 years. They are just getting worst day by day. Asking for simple help and they are taking days to solve it. It's been more than a month, and no resolution has been given on many tickets. Their customer service is really poor, and day by day it is getting poorer. I m pretty sure after this review I will get a call and a fake promise will be given that I will be given help, and at the end of the day he or she will ask to change my rating.
Hello! Thank you for your valuable time during the conversation over the call. We hope your concern has been addressed. Please feel free to mail us at [email protected] for further assistance. - MB
May 23, 2023
(last review with 4 star) Update after 24 hours: Got call from Shiprocket team through out the day, helped me out with my queries and then with few settings understanding the API is exchanging information. Again would like to appreciate Mr. Shaan over here for handling my problems diligently. Rating updated 4 Star. (Second review with 1 star after frustrating experience with API) Updated after 1 hour waiting for orders to sync: Mr. Shaan has informed that he will follow-up after 30 mins and there will be orders seen on dashboard. No call, No Sync, No Option to follow-up from my end with support team. Such a waste of time. If shiprocket is checking this review, i anticipate a call back. (First Review with 4 Star)The support function is quite proactive and helpful to run me thorough the shiprocket portal. Mr. Shaan from shiprocket has hold on total portal section and he guided me through the necessary settings in jiffy.
May 22, 2023
Thanks for resolve my orders fetching issues , shiprocket technical team Mr.Shaan Siddique . guide me and it was a good experience with him. Thank you so much for your effort and my shopify store with shiprocket are correct now. Thanks again.
May 7, 2023
The rating I would give has gone from 0 to 5 all thanks to Mr Prabhakar from the grievances team, amazingly proactive and had the tech issues we were facing addressed within 24hours. Keep it up!
May 4, 2023
I got a Good Responce from Ayan Khan Shiprocket need to Improve Service in Delivery & On time Respoce to the Suppliers
May 2, 2023
Good service and i liked their customer service. Recommend them for fulfilment services.
April 29, 2023
very good service, very good experience with the ship rocket team providing needed help for orders..
June 24, 2023
I really like the service. The support team is quite helpful. Liked the service by Yashika. They made the onboarding easy. Thank you!
April 18, 2023
Good service and well trained customer support, Recommend the service to others. Great work! Keep up.
April 17, 2023
Mr Suraj was exceptionally helpful. Thank you for a very smooth and quick resolution to my onboarding!
April 8, 2023
Very bad courier service. They never solve any problem. Please don't use shiprocket . Customer care service very bad.
Hello! We hope your concern has been resolved by the team. Please feel free to mail us at [email protected] for further assistance. - MB
April 7, 2023
VERY NICE SHIPPING APP.NDR TEAM TO CHECK EACH SHIPPMENT SHOUD BE EQUIPPPED UUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU
March 31, 2023
I JUST WANT TO NO ABOUT INTEGRATE INQURIE I WAS JAUST CALL SHIPROCKET COUSTMER CARE IS VERY HELP FULL WORK SHIPROCKET VERY BEST SERVICE PROVIDE
March 26, 2023
Keep checking connection and making sure that it is all working perfectly. Amazing support team and amazing logistics! Boon for an entrepreneur with low tech knowledge and amazing to boost ecommerce.
March 20, 2023
We have had a good experience with the technical team and shipping aspects of the app. They are constantly upgrading their services. Thanks
March 16, 2023
THANK YOU SHIPROCKET FOR FAST RESOLUTION TO MY CONCERN . THANK YOU SHIPROCKET FOR MAKING SHIPMENT EASY.
March 15, 2023
Great platform. Smooth deliveries and helpful staff. Great for shipping in India. Greatly helped with my business
March 15, 2023
HI, SHIPROCKET PLATFROM WE ARE USING A COURIER SERVICES AND I RECUREMNET TO ALL SELLER USING THIS SERIVES @AYAAN IS THE EMPLOYEE OF SHIPROCKET FULL HELPING ME AND TOTALLY SATIFIED WITH YOUR SERIVES THANKS