Shiprocket: eCommerce Shipping
eCommerce Shipping In India And Worldwide
Rating
3.7
feedback
732
chart
#205
All reviews
Rating Breakdown
Aug. 11, 2020
All the 5 star reviews you might see here or on playstore are "Fake". Stupid account managers ask the clients - "sir review de do please". But in terms of helping out the client, they simply suck. Extremely pathetic customer support. Unresponsible account managers and their managers too. They start their day at 11:00 AM. If you face a technical issue, you are on their mercy. The issue gets fixed on its own before your account manager bothers to reply to your ticket. If you have a delay in delivery issue, the shipment gets delivered on its own, before your account manager bothers to esclate the issue to the courier. And when the shipment is delivered, after two days, they will reply saying the shipment is delivered and the issue is resolved. Its that much worse. I wonder how long they are going to survive as an aggregator with this kind of customer support. Extremely pathetic customer experience. Would give them a ''Zero Star'' if possible. They dont even deserve 1 star.
Hi, Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently. -Team Shiprocket
July 31, 2020
We highly recommend Shiprocket. It has simplified our shipping. Some of the things that we really love about their app is (a) Dashboard (b) Order Tracking (c) NDR automation. Their team is very helpful and prompt with solving our issues.
Hi, Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently. -Team Shiprocket
July 31, 2020
Good App , user friendly. Good Service and support. Best in class, One stop solution for ecom players.
Hi, Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently. -Team Shiprocket
July 30, 2020
Pathetic and worst customer support. Everything is great but their support spoils everything, Poor attitude, and zero response Secondly, Their onboarding team doesn't even care to help you set up and make u opt for higher plans, being a B2B business it is really important and they don't really care for customers, I guess they are very rich and don't need new customers.
Hi, We wonder what went wrong. Please share with us your concern in detail along with your contact number at [email protected] so that we can understand and assist you further. -Team Shiprocket
July 29, 2020
We have had challenges for a while understandably due to COVID-19. However the account has been efficiently managed by Mr. Gurjot Singh Bhela. He has been available round the clock ensuring our concerns are duly addressed. Still looking for a payment solution for COD as customers are running short of cash (can have cards/ payment-links/ UPI/ Wallets, etc.). Assuming it is work in progress
Hi, Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently. -Team Shiprocket
July 29, 2020
terrible customer service and never resolves any tickets raised properly. The only thing they reply with on time is an automated reply saying sorry for delay in getting back to you and then nobody comes back with a solution. They have no proper relation with their courier partners as they can never resolve major issues raised!
Hi, We wonder what went wrong. Please share with us your concern in detail along with your contact number at [email protected] so that we can understand and assist you further. -Team Shiprocket
July 28, 2020
Great sync between Shopify and Shiprocket in India. Reduces shipping formalities, and makes the process extremely efficient. Top notch service by Mr. Rajesh Rana(Key Account Manager) Thanks for this
Hi, Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently. -Team Shiprocket
July 28, 2020
I have used this app since April 2019. The best option in E-commerce for beginners. Excellent service.
Hi, Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently. -Team Shiprocket
July 31, 2020
Forget any replies from customer support. I am using shiprocket on my 3 stores. I created a new store recently and am unable to integrate shiprocket with my Shopify. I have called them and sent a mail too. It's been three days, the expert is yet to reach me. Update 31-07-2020. It's been 3 days now. Most of the times I keep on waiting for the courier to be picked up, but no one comes. The customers are cancelling orders, demanding refunds, in helplessness I turn to customer care. I have to wait for my call to get connected, it never does. IVR says "to get priority support please chat with us in impanelled chat. The chat is under maintenance. Now who am I? A man losing money and peace of mind because of choosing Shiproket.
Hi, We wonder what went wrong. Please share with us your concern in detail along with your contact number at [email protected] so that we can understand and assist you further. -Team Shiprocket
July 26, 2020
We have created a new account with them and recharged our wallet for 2500 but they deducted the amount from our bank but have not credit it. We raised a complaint with them but they have not resolved it even in 5 days. We do not know who to contact for resolving this anymore. Can someone please help?
Hi, We wonder what went wrong. Please share with us your concern in detail along with your contact number at [email protected] so that we can understand and assist you further. -Team Shiprocket
July 24, 2020
Shiprocket best shipping partner to be associated with. Ayushi Gupta, our account manager is simply awesome, she has performed her duties diligently in resolving all most all issues that one faces while shipping products. Must have app for Indian e-Commerce Industry!
Hi, Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently. -Team Shiprocket
July 24, 2020
They are best when it comes to providing new features every month. Their panel is easy-to use and they provide personal account manager which in my case is Rajesh & he is really helpful with all the things. Blessed that we found shiprocket as our shipping aggregator♥️
Hi, Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently. -Team Shiprocket
July 23, 2020
Shiprocket is a good app if you want all in shipping solutions from low prices to tracking. Ayushi my account manager has helped me regarding some issue i faced with couriers NDR and everything.
Hi, Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently. -Team shiprocket
July 23, 2020
Response time is really quick. I have been using Shiprocket for a long time. My manager Rajesh Rana is very responsive and helped me many times. Best shipping services aggregator in present time. Must for your ecommerce business.
Hi, Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently. -Team Shiprocket
July 23, 2020
Amazing response time. I have been using Shiprocket for a long time. My manager Sanjeev Gulia is very responsive and helped me many times.
Hi, Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently. -Team Shiprocket
Sept. 25, 2020
Problem solved on TIME. Good customer support by Nirvikar Singh. Much Appreciated. Good work. Thank you
Using app
9 months
Total reviews
2
Average rating
4.5
Hi, We wonder what went wrong. Please share with us your concern in detail along with your contact number at [email protected] so that we can understand and assist you further. -Team Shiprocket
July 22, 2020
I used this app it is amazingly easy to handle. A best way to ship your orders and automatically it fulfills the orders in the shopify store.
Hi, Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently. -Team Shiprocket
July 21, 2020
Prambheet Kaur is handling my account very well and replying to all my mails and resolving the issue. Best app to deliver the products.
Hi, Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently. -Team Shiprocket
Oct. 9, 2020
Helpful App and Nice service and easy to use. Support team is very nice and If you go for a higher plan you got a dedicated account manager, which is very helpful.
Hi, Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently. -Team Shiprocket
July 21, 2020
No wonder it's a good app but when you need any help, in general, their responding time is more than 2 days, who will wait for 2 days or to hold any products, I tried calling many times, firstly waiting time is more than 20 mins and even somehow you call connects then their representative automatically disconnects the call. overall customer service is very bad.
Hi, We wonder what went wrong. Please share with us your concern in detail along with your contact number at [email protected] so that we can understand and assist you further. -Team Shiprocket