Shiprocket: eCommerce Shipping
All reviews
Good shipping support, and good experience for shipping all across India. Staff is also helpful for sellers.
Best courier service providers with great tech,staff and professional services. Highly Recommended to others!
Best logistics aggregator! Special Thanks to Gaurav Chaudhary, Naveen Kaushik and our Account Manager-Vansh Kathuria
Best courier service providers with staff and professional services. Highly Recommended to others!!!
After integrating shiprocket with shopify our order processing is working very smoothly. This is a great a. Saves a lot of our time and energy. Very well-developed and easy to integrate.
This Shiprocket Logistics team is amazing. Professional, timely, and communicative. They work seamlessly and when troubleshooting is needed, they always find the right solution.
FRAUD COMPANY !! BEWARE !! WHEN I HAD FRAUD return in RTO. They refuse to investigate. When I have lost parcel they refuse to investigate. they keep making excuses to not investigate.
Hello! That’s not good to hear. Fret not! I'll help. Please share the AWB number along with the concern at [email protected] to assist you further. I await your response. - MB
never trust shiprocket, they charges many hidden charges than show the amount, first they charges more shipping charges than others, misrouted products, stolen products, than from 100 almost 60 times they without try delivery attampt automatically change status RTO, when you receive parcel of RTO, they change products, some times sent empty parcels just papers into parcles for show they deliverd RTO shipment, when you try to contact them they disapprove your claim, also they send less money in your account than your COD shipments they delivered, always check 2 times your cod payment account beacuse they sent less money aginst your COD shipment delivered amount, when you try to contact their customer support they always say they are some hidden charges they don't know. never use this. this is big SCAM of shiprocket.
Hi! Our team tried to contact you on your registered contact number multiple times however, the call went unanswered. We would like to inform you that the shipment has been marked as Lost on 23-03-2022 and the amount is credited to your SR wallet. - MB
wrost company, waste of time & money . they misrouted shipments and when you call them they never refund your money and theft your products. also stolen your money of cod orders, big scam inside.
Hi, Thank you for your valuable time during the conversation over the call. We hope your concern has been resolved. Please feel free to mail us at [email protected] for further assistance. - Team Shiprocket
Worst experience in Delivery & Shipping through shiprocket. I will personally never recommend anybody to add or connect app of shiprocket on shopify. The courier will be lying in your office for days and they (Shiprocket) don't even bother to check if the parcel is taken from your office or dropped to the proper client address.
Hi, A negative experience can be disheartening and we are sincerely sorry. We want to make sure this does not happen again. Please share your contact details at [email protected] with us so we can clarify your concerns asap.- MB
Useless App.. for ecommerce in India. Steal Products and very high weight discrepancies compared to all other individual companies
Hi, We understand this must have been extremely inconvenient for you. We tried to contact you on your registered number multiple times, however, calls went unanswered. Please share a convenient time or alternate number at [email protected] so that we can get in touch with you and resolve your concern on priority. - MB
if there would be a zero rating I would have given you but still, there is one star I'M giving you, unfortunately, I have to do so. Shiprocket is a very big gluten they close disputes without informing customers and even if they inform I don't have such a negative word to praise Shiprocket
Hi, A negative experience can be disheartening and we are sincerely sorry. We want to make sure this does not happen again. Please share your contact details at [email protected] with us so we can clarify your concerns asap.- MB
Worst customer care support. There is no price edit option. No reply to the support ticket. At least the prices are lower than this shiprocket.
Hi, we never want you to feel this way. We would like to inform you that the rates which are available on the panel under all the plans are tentative and the final freight charges you will get after adding the details like delivery address/ weight and Payment Mode. Further, Please share your contact details at [email protected] with us so we can clarify your concerns asap.- MB
The App is okay but support is pathetic. We're unable to fetch new orders from Shopify post 31st August 2022 due to some new update. We've tried to fix it on our own, not working. Tried to contact ship rocket via call & email, created multiple tickets from support, no resolution. Its been almost a month they are sending same system generated email responses and not bothered to fix the issue.
Hi Soham, We want to sincerely apologize for your recent negative experience. We have escalated your remarks to our team and will get back to you with an update soon. Your patience is appreciated in the interim. - MB
We opened a new account with Shiprocket. And arranged pickup for our first shipment. It has been 5 days and no one came for pickup. We have escalated this multiple times and we get all assurances of pickup from the support but absolutely nothing happened. Everyday we are told that pickup will be done today but the pickup is still pending. If this is the experience in our first shipment i wonder how we will continue with shiprocket. Very bad service and worst support ever. Shopify please remove this app from your app store.
Based on a conversation over the call, we request you to regenerate the shipment because as per the process we need to maintain the confidentiality of the user's database, access to the book, and create an order on shiprocket panel. - Team Shiprocket
Post receiving our Funding from Shark Tank India, We have started workinhg with Shiprocket. Shiprocket is a great shipping solution who is handling all our requirement to being a leader in Foods Category.There account manager is very helpful and Ready to give support at any given point of time. Thanks Gaurav Chawla for your continuous support.
THIS COMPANY'S GOAL IS TO KILL ALL SMALL BUSINESS IN INDIA We have been a victim of delivery scam, delayed packages, multiple RTOs in recent months. Customer Service is simply useless. We have spent lakhs of rupees in shipping charge, COD fees,Advance COD fee since inception. It is sad to say that we have lost several loyal customer due to really worst service from shiprocket . Looks like the company has a secret agenda to kill all the small business like us. Sample issues for this month RTOs AWDs 19041314773895 , 277910825225 , 277895342793 , 277895025320 , 277862577418 , 277895262749 , 277878426557 , 277771565315 , 277756731308 , 277703471073 Delayed packages in-transit since 2 weeks AWD 277895141532, 277878396980 Package scam AWD 277878396980 . Junk was returned in the RTO package. I would advise everyone to stay away from this service.
Oh no! this is not the service we are known for. We understand you're not happy with the experience. We would like to connect with you to hear about your feedback and seek a chance to improve our services for you in the future. Kindly allow us some time to connect with you over a call and discuss this matter. - Team Shiprocket
Thank you Jitendra ji for helping us raise this account and start with you guys. Will surely look forwarD for the assistance
Shiprocket is the best APP which is helping me in shipping all my Orders. I have been provided good support by my account manager Ankush Verma who is a handling the account from so long. I will recommend all my friends and relatives who are in E-commerce business to start shipping with Shiprocket
I have been shipping all my orders with shiprocket from 2 years. My experience with shiprocket has been amazing. The interface is user friendly and it's integrated with Shopify very well. I have never faced any major technical glitches with shiprocket. Also all the courier partners are available. Mr. Shashank who had been my account manager for more than 1 year has helped me a lot, be it guidance, problem solving or technical assistance. Ms. Kajal who recently became my account manager is also very helpful and always available on just one call. Shiprocket has improved their customer care and service drastically in last two years. I have tried other aggregators as well but nothing can beat shiprocket. I highly recommend shiprocket to anyone who is looking for hassle-free shipping experience at competitive prices.
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