Shiprocket: eCommerce Shipping

July 20, 2020

Shiprocket's dashboard is the best. Dashboard is the only reason why i moved to Shiprocket. Customer supports answers me everytime.

July 18, 2020

As long as you don't encounter any problems its a good app. But if you need customer service forget about it. No one answers the customer service number. Email? You will get more tickets than a bus conductor. It's like being on the high seas in a boat if it starts leaking you're on your own.

July 17, 2020

I am using shiprocket from 3 month I find no issues till date. Everything is smooth. It saves lot's of time. I will recommend this app.

July 17, 2020

Been using over the past two years! Really happy with their service, and prioritisation and professionalism that they have shown, Thank you team

July 17, 2020

it's very useful in every step. I am really comfortable working on ship rocket, and customer service responds very well.

July 16, 2020

we are really thankful to our key account manager gurjot bhela sir who solve our issues regading shiprocket system in quick moment.

July 14, 2020

I tried this app for a day and booked 3 orders, none of which were picked up even 4 days later. Even the customer care has no clarity about the issue. This is only going to create more angry customers. I would recomen using another app or directly collaborating with Delhivery or Ecom.

July 14, 2020

App is ok-speed is bit slow. A/c. mgr Sarika n Priyanka is nice, assistive, polite, works on time..

July 30, 2020

FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. Worst service even after having advance plan, no one is there to pick up call and no Instant solution. I AM FRUSTATED WITH THIS COMPANY. NEED TO SWITCH SOME OTHER. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS. FRAUD COMPANY!!! BEWARE OF THIS.

March 22, 2022

Super Service, Super App, All my shipping troubles are gone... We are using Shiprocket since last 4 years now, we did face a few issues earlier, which were promptly resolved by Jatin from Shiprocket. As we grow, managing the shipping and followups with courier guys is a nightmare, but with Shiprocket we can focus on our core activities and leave the shipping and logistics to the experts in the field...i.e. shiprocket. With very simple and affordable plans, prompt service, friendly staff...I would recommend Shiprocket to all ecom stores.

July 11, 2020

It's been a journey where things have improved consistently with Shiprocket. Weight discrepancy issues have reduced. The account managers are very supportive. Rajesh Kumar is the recent account manager assigned to me and he's been very supportive from day 1.

July 10, 2020

We had a fairly difficult start with Shiprocket. The Shopify orders would automatically sync. But arranging for pickups on time, packages being randomly made RTO and unfair weight discrepancy charges had almost made us stop using the platform. Our requests to Shiprocket support would take a long time to get a human response. However, in the last couple of months. We were assigned a dedicated account manager (Gurjot Bhela) and things seem to have become better. In spite of lockdowns across several states, Gurjot has been been there to help and support us and always does more than what his job requires him to do, be it helping out on holidays or late at nights. This has helped us streamline our operations. Still, there is always room for improvement, especially with the Shopify Panel. Allowing splitting of shipments for orders created from Shopify, automatically integrating Shopify Warehouses with Shiprocket Pickup locations, having default values set for shipment dimensions, inheriting changes made on Shopify orders into the Shiprocket panel to name a few. That being said, it is a good tool when you handle a large shipment volume like us. I recommend them for a mid to large sized company.

July 10, 2020

Hi, we Zizira as a partner are very much impressed with the services provided by Shiprocket. Deepika our Account manger is very helpful and the best think I like about her is her proactive responses. I have always got a immediate response from her regarding any query and that is the kind of service we expect. We have few more concerns and I am sure Deepika will take good care of those concerns and help us to strive for the best. Regarding the delay in delivery, I would suggest that your team should look into it on high priority.

July 10, 2020

using this app since 6 months and our experience with SHIPROCKET is outstanding we recommend this app to everyone.

July 9, 2020

I used Shiprocket for all my logistic services. It made everything from labelling to shipping to COD a smooth process. Their support is excellent. I got key account manager Mr Sanchit Sharma, who is always available on a single phone call whenever I need any help for settling issues or errors. Overall my experience with Shiprocket is awesome and key account manager made it a perfect fit for my ecom. Thanks

Dec. 8, 2020

I Used Shiprocket Platform And Our Account manager Is Ankur Pathak Is Very Lazy For Work She not Attending the Call Regarding Our Quiry .She Not Handle Perfect Our System Very Bad experience By Ankur Pathak

July 7, 2020

very good service and easy for use and excellent service , and fast payment service is very helpful and good custemer care support

July 5, 2020

You will be too stressed out, extremely tired of wasting a lot of your time on this tool not to ease operations but to solve issues raised by the tool itself, financially overburdened cos it sucks too much money for all wrong reasons and absolutely very little value addition provided by them for the money taken, so much so that you will regret for having started your business at the 1st place if you use these kind of tools as a support system thinking that it will aid in smooth operations. We have ended up losing huge money in false weight cases, always! our 200gms product cost itself is 350Rs, shipment cost added by Shiprocket is 350-400Rs!! we take utmost care of our COD orders by calling each of the customer and confirming the order before dispatching it, in spite of that the return rate is extremely high, RTO rates (25 to 40%). the customer calls and says he really wants to get the products and is ready to collect it, the delivery does not contact the customer and Shiprocket does nothing about it, it charges for the shipment 50-60 plus charges for the COD 40Rs (even for the orders that have not been delivered and is returned back to us!! (90 to 120 RS. is gone for each shipment!!) All they do is keep us waiting in the customer support calls for 10 to 15days, take no action for issues raised in tool or mail. How does an ecommerce survive with such shipping tool and service? Are they here to kill small businesses or to help them grow? It's high time you (Shiprocket) correct your services if you all are really genuine about being in the market and helping businesses, else in times like these it will be too difficult for the running businesses to bear losses like these. We are surely opting out of Shiprocket till these issues are fixed, we also pray that you correct your business flaws and do well.

July 5, 2020

WORST WORST WORST I would like to draw youd kind attention that the courier company XPRESSBEES is practicing UNETHICAL, BASELESS, UNFAIR business both with shiprocket and us. It's the second time that we received an amount of more than ₹5k being held by shiprocket because of FAKE weight discrepancies rased by XPRESSBEES. I really want to know the procedure how they are measuring the packages sent by us. They are just uploading a fake, man-made data to manipulate and push the weight slab from 0.5kg to 1kg. Hereby I claim that all datas or weights given in the weight discrepancies panel is FAKE and MAN MADE. I NEED PROOF of:- 1. In which basis the packages are measured. 2. What machineries were used? 3. Who measured the packages? What is the name and designation of that person? If XPRESSBEES cannot provide these answers they are just trying to break ethical standards of logistics business and also hampering relationship of shiprocket clients. I request shiprocket team to take strict action against this kind of UNETHICAL practices and XPRESSBEES should be banned from shiprocket if found guilty. Now we have to pay ₹5000extra FOR NO REASON just to carry forward our shippings. I am declaring I am going to discontinue all relationship with shiprocket if my issues not answered within 24 hours and also bring XPRESSBEES and SHIPROCKET to court and social media for practicing UNETHICAL business. Thank you. Regards

July 5, 2020

The app is working really great. The experience of running our business on this platform is superb. Also our account manager Mr. Aman Grover provides us the best services, when it comes customer support. We are really happy with such an amazing experience.