Shiprocket: eCommerce Shipping

I should be on Shopify SaaS plan, there should be no charges but I received an unpaid bill today ..thats disappointing. On the other hand, their customer support is very unprofessional ..they just told me to pay the bill again and again like a robot ..Not explaining where the bill came from either. There were lots of RTO and NDR issues recently, for those ..I requested call back regarding RTO multiple times (delivery was never attempted according to customer's response), unfortunately Shiprocket team ignored, those issues are still unresolved but they marked as resolved. I will be switching to another courier aggregator very soon.

Worst app ever.......Firstly I thought 3.3 stars on the shopify app store is very less for app like Shiprocket. But when I started using it, 3.3 stars are way higher for such a worst app and service. They deserve 0.5 stars for their service and the whole system. They don't have any control over shipments. Don't take any immediate action. Very very bad experience with NDR and RTO. I would suggest using Nimbus post instead of shiprocket. They have very good service and control over shipments.

Worst experience ever ...no proper customer support...iam trying to reach from a week and i have not got any help from the team...all the call center staff are not responding to the problem we have ....i wish i hadent choose this shopper

Gurjot Bhela- Account Manager- Whenever we need support we contact our Account Manager Mr. Bhela and he is always there to help. Thanks for providing such a good customer service experience.

useless support system.. wanted to deleted my account but they have neither deleted the previous one neither my account or phone number is available to create a new one. support system is a complete misguide.

No option for zero stars?? If you want to be successful in your business AVOID SHIPROCKET. It's a genuine review. You will end up losing all your profits in weight discrepancies!!! Our products that don't even weigh a kg are marked as 4 to 5kg. Even after disputing with all the proofs of the size of the package, they rejected our dispute. Such an unethical way of doing business. Our team will sort this matter legally with all the proofs!!

Shiprocket is good at his job, but he need to take care of weight discrepancy majorly from Delhivery and xpeessbees. Most of weight descripency is fake uploaded by Delhivery and xpeessbees. They should work on it.

very bad service cod amount collect but no deposit my account and one product in missing but not deposit amount many time email and call but not solve my problem software is very good but customer service is very very poor and unsupported

I am using this Service for almost a year now. Honestly for a new E-com seller, we want everything available in a single place & that's what this platform offers you. But with a big cost. If you ship 100 orders a day, you can expect 40% Shipment to return back to you without any explanation. They have included a lot of tech in their system, but sadly none of them works. They are a new age Scammers. If you think that you can manage to survive your business with 40% less Revenue, then Shiprocket is the best. And if you want value for your time & Money, I recommend you to boycott this platform. P.S: I have lost over 2000 Loyal Customers in this one year, just because of their own lags.

We are using this app since last 4 years. easy to use and ship products worldwide.. Gurjot helps us in many ways to resolve the concern on priority basis. Overall experience is excellent with shiprocket

Gurjot Bhela is very prompt on all the issues. Also very nice and polite personality having nice behaviour.

Fraud, Stop cheating customers. We have used 100 packs by using 500g packaging. All are having weight disputes. every courier company is claiming it as 0.54 and then asking for 1kg price for the same. On raising the dispute they asked to upload every single shipment photo for the weight issue. We want a resolution to this have emailed both the packaging team and shiprocket team and at [email protected] . I'll be taking them to consumer court. Stop cheap tricks. #shameshiprocket

I'm using shiprocket since 4 months, Their service and customer followup is good. They are providing courier services at cheapest rates online!!

horrible app. the team is completely fraudulent. they do not follow their contract. no account manager bothers to take calls or reply. they owe us lakhs as they have lost so many of our shipments. i am fed up of this app.

Best shipping solution for eCommerce business! Our account manager is Shashank sharma he is very helpful. now immroved customer service. i like it.

Been good so far. Smooth integration with shopify and great flexibility in choosing the right logistics partner.

Helpful App and Nice service and easy to use. Support team is very nice and If you go for a higher plan you got a dedicated account manager, which is very helpful.

App works well but shiprocket customer support is very unreliable. They are never able to help out, just keep sending automated messaged. Their customer support really needs a major improvement. Look for another shipping partner, if you can.

Satisfied with the service. It is really helpful for all the ecommerce store. And the customer support is really great.

This application is very easy to use, makes your work hasslefree, also if you stuck with any problem your Shiprocket account manager is always there to help you. Ours is really helping !! Thanks, Sarika for the great service!!