Shiprocket: eCommerce Shipping

useless support system.. wanted to deleted my account but they have neither deleted the previous one neither my account or phone number is available to create a new one. support system is a complete misguide.

No option for zero stars?? If you want to be successful in your business AVOID SHIPROCKET. It's a genuine review. You will end up losing all your profits in weight discrepancies!!! Our products that don't even weigh a kg are marked as 4 to 5kg. Even after disputing with all the proofs of the size of the package, they rejected our dispute. Such an unethical way of doing business. Our team will sort this matter legally with all the proofs!!

Shiprocket is good at his job, but he need to take care of weight discrepancy majorly from Delhivery and xpeessbees. Most of weight descripency is fake uploaded by Delhivery and xpeessbees. They should work on it.

I am using this Service for almost a year now. Honestly for a new E-com seller, we want everything available in a single place & that's what this platform offers you. But with a big cost. If you ship 100 orders a day, you can expect 40% Shipment to return back to you without any explanation. They have included a lot of tech in their system, but sadly none of them works. They are a new age Scammers. If you think that you can manage to survive your business with 40% less Revenue, then Shiprocket is the best. And if you want value for your time & Money, I recommend you to boycott this platform. P.S: I have lost over 2000 Loyal Customers in this one year, just because of their own lags.

We are using this app since last 4 years. easy to use and ship products worldwide.. Gurjot helps us in many ways to resolve the concern on priority basis. Overall experience is excellent with shiprocket

Gurjot Bhela is very prompt on all the issues. Also very nice and polite personality having nice behaviour.

Fraud, Stop cheating customers. We have used 100 packs by using 500g packaging. All are having weight disputes. every courier company is claiming it as 0.54 and then asking for 1kg price for the same. On raising the dispute they asked to upload every single shipment photo for the weight issue. We want a resolution to this have emailed both the packaging team and shiprocket team and at [email protected] . I'll be taking them to consumer court. Stop cheap tricks. #shameshiprocket

I'm using shiprocket since 4 months, Their service and customer followup is good. They are providing courier services at cheapest rates online!!

horrible app. the team is completely fraudulent. they do not follow their contract. no account manager bothers to take calls or reply. they owe us lakhs as they have lost so many of our shipments. i am fed up of this app.

Best shipping solution for eCommerce business! Our account manager is Shashank sharma he is very helpful. now immroved customer service. i like it.

Been good so far. Smooth integration with shopify and great flexibility in choosing the right logistics partner.

Helpful App and Nice service and easy to use. Support team is very nice and If you go for a higher plan you got a dedicated account manager, which is very helpful.

App works well but shiprocket customer support is very unreliable. They are never able to help out, just keep sending automated messaged. Their customer support really needs a major improvement. Look for another shipping partner, if you can.

Satisfied with the service. It is really helpful for all the ecommerce store. And the customer support is really great.

This application is very easy to use, makes your work hasslefree, also if you stuck with any problem your Shiprocket account manager is always there to help you. Ours is really helping !! Thanks, Sarika for the great service!!

Great experience with Sarika. Really appreciate the service. I find best app for courier service. i got instant solution of my all problems about shipping. They have best team for customer query and problems..

SHIPROCKET has the worst customer are i have experienced in my life. They get a 10 on 10 for their panel/client platform but a minus 5 on 10 for the worlds worst customer service, I would highly suggest going for alternative solutions or directly connecting with courier companies and pushing them to math the pricing provided by shiprocket, this is what I have done after use shiprockets service for the past 6 months. It is extremely frustrating to conduct an online business with a courier company you cannot rely on and have no accountability. Wish you the best!

I have been using this platform for a while and was happy with it but lately it their service is POOR. I tried their advanced paid plan for a month for international payments but it was never activated on my platform. I only came to know on the last day that they needed some paper work. When I tried to downgrade the plan it has not been done and now I will be charged for another billing cycle. :((( A account manager would be a good idea for each client.

Using this App from last two years. Its really sorted out all my delivery issues. Recommended for your shopify store.

UPDATE Feb 2022: Now I could see many improvements in the panel and many issues have been addressed. Now one issue I think to be solved is to open a communication channel for courier to directly call vendors like us if there is some issue with delivering the parcel or they are not able to contact customer, etc. (Instead of just sent back RTO). OLD: It used to be good, but now the service is horrible. Wrong weight calculation (charged extra) and they don't support clients at all in these matters. So everytime there is a 500gms weight the couriers used to charge 1kg, when we escalate then they always support couriers though we have the proof. Recently a cod order, customer got the parcel and paid too. But the courier service made RTO and send some jeans in the parcel. We were scammed and shiprocket is no help at all. They are all lazy people just promoting a lot with horrible customer service. Lately we are looking for some new partner.