Shiprocket: eCommerce Shipping

Aug. 8, 2023

technical department of shiprocket is working very good and yashika from that department shows step by step guidence for channel intigration with shiprocket.

July 28, 2023

Yashika kapoor from Technical department guided us very effectively and efficiently. Her dedication and expertise have been invaluable in solving complex technical challenges.With her around, the team's productivity and efficiency have soared. Beyond her technical prowess, she fosters a positive and inclusive work environment, making everyone feel valued and motivated. Her proactive approach and problem-solving skills have saved our time. Without a doubt, she is an indispensable asset to the team, and her contributions deserve recognition and praise.

July 25, 2023

We use Shiprocket for our D2C brand, and are very happy with them. We also use Shiprocket Engage, which is very useful in RTO reduction. Very amazing customer service - we had an integration issue and Palak, our customer rep, solved it very quickly. Highly recommended!

July 18, 2023

you will get sucked in by the easy UI and an excellent presentation , then once your store starts growing and hits a mark of 200-300 shipments a month is when shiprocket fails you big time. Worst customer service, poor grievance redressal times, account manager that will never answer your call, tickets that stay open for weeks, mails that dont get answered. i lost 60,000 worth of business due to poor response time from shiprocket. They even refuse to change the account manager. Don't get lured. Go for a aggrigator that cares and bothers to respond.

July 10, 2023

Great & quick support by Palak. She handled the query like a breeze. My orders weren't getting synced and she helped me in rectifying it in a flash.

July 8, 2023

I had an incredible experience integrating Shiprocket's logistic services into my Shopify store. The seamless integration process allowed me to efficiently manage shipping rates, print labels, and track orders. What truly made the experience exceptional was the outstanding technical support provided by Palak, Shiprocket's customer representative. Palak's prompt and knowledgeable responses, coupled with her friendly demeanor, ensured that all my queries and concerns were addressed promptly and effectively. Her dedication to providing top-notch customer service truly impressed me. Overall, I highly recommend Shiprocket's logistic services, especially with Palak's exceptional support, to any Shopify store owner in need of reliable and efficient shipping solutions.

July 8, 2023

Good app, and customer service is helpful, yashika doing a great job and helped me to solve the issues

July 4, 2023

fake services first they took your order by accepting the pincode and when the shipment in there hands they say sorry we can't deliver to this address and you have to pay extra for RTO what a fooling scheme i refer not to use there services

July 4, 2023

My shopify orders were not getting pulled into Shiprocket and it seemed shopify had got disintegrated from Shiprocket. Yashika from Shiprocket technical team guided me thru the process to reinstate and it’s working now. She was efficient and very polite.

July 3, 2023

PALAK SERVICES IS GOOD FULL SUPPORT N RESOLVED IN 1 HR ,............................................................

July 3, 2023

Thanks for providing best services. Best Experience and Great Services Thanks, Shiprocket Ms. Yashika

June 29, 2023

My order were not syncing to the shiprocket i called them and it took around 3 day to solve the problem the agent was yashika who helped me to get back to the track. but this problem might've done faster so yeah i little more speed would be appreciated.

June 28, 2023

I am writing this review to express my extreme dissatisfaction with the services provided by Shiprocket. My experience with this company has been nothing short of a nightmare, and I feel compelled to share my ordeal to prevent others from facing the same issues. I integrated Shiprocket's app with my Shopify store in the hopes of streamlining the order fulfillment process. However, my first order, scheduled for pick-up on June 23rd, was not collected as promised. Despite numerous attempts to contact their customer support, the issue remained unresolved. To make matters worse, a subsequent order scheduled for pick-up on June 26th also suffered the same fate. The complete lack of communication and unfulfilled promises from Shiprocket have had severe repercussions for my business. I have invested considerable time, effort, and financial resources in creating my website, designing captivating creatives, and running paid advertisements to generate sales. Unfortunately, due to Shiprocket's incompetence, I now face the risk of losing valuable customers and damaging my hard-earned reputation. What is particularly disheartening is the absence of any proactive measures or updates from Shiprocket's side. Their inefficiency and disregard for customer satisfaction are unacceptable. As a result, I am left with no choice but to seek alternative solutions for my shipping and fulfillment needs to protect my business's growth and customer base. I strongly advise anyone considering Shiprocket Logistics and Fulfillment to think twice before entrusting them with their order fulfillment requirements. Their lack of professionalism, delayed pick-ups, and failure to resolve issues demonstrate a clear disregard for their customers' needs and business success. I hope my review serves as a cautionary tale for others, prompting them to seek reliable and competent service providers who value their customers' time, effort, and investment.

June 27, 2023

Good support, thanks to Yashika. Services are prompt and smooth. Highly recommended to everyone for their ecomm business

June 27, 2023

M y issues have been resolved. Thank you so much Palak for your support and quick response. She helped me resolve the issue.

June 27, 2023

My recent interaction with Yashika was outstanding. Their knowledge, prompt response, and genuine care impressed me. They addressed my concerns efficiently, showing empathy and going the extra mile to ensure my satisfaction. Communication was clear and concise, making it easy to understand their instructions. Overall, the team's professionalism and dedication surpassed my expectations, providing an exceptional customer care experience.

June 26, 2023

Although I have been trying to reach ShipRocket customer support for weeks, I was finally able to get technical assistance from Ms. Yashika today. She has patiently worked with me and walked me step by step with the integration. Hopefully all is well with my Shopify store and hope to have my business up and running soon.

June 26, 2023

Palak was very helpful in immediately resolved our query for sync issue between our store and shiprocket panel.

June 17, 2023

Amazing service, Palak is one of their best Techincal Support Person, I loved their service, very supportive and helpful.

June 14, 2023

Palak assisted me and solved my problem in a very short duration. Excellent support by shiprocket technical team