Shiprocket: eCommerce Shipping

Nov. 1, 2020

SCAM COMPANY OVER WEIGHT ISSUE BEWARE...... WORST ECOMERCE COURIER SERVICE PLZ DO YOUR HOME WORK BEFORE I PERSONALLY LOST LAKS OF RUPEEE..

Oct. 28, 2020

This is an Amazing app. It provide you with 100% control of your shipments. You can change your mind anytime regarding your shipment and you can edit, hold or cancel anytime. Best thing is low weight discrepancies ratio. I have tried many aggregator apps but i found Shiprocket to be the best of them all.

Oct. 30, 2020

If there was a negative review, I would have given that. Experienced the worst support from any company ever. Their chat support no body replied after asking for our query. Tickets are closed automatically. They expect us to accept the surge prices the courier applies even though proof are submitted for weight discrepancy. Their chat support clearly says they can't help, and not once they have be it with incorrect status, shipment delay or payment related. Regret getting on board with shiprocket. Shopify must vet such providers. *****Update****** After a conversation with their team hope of light arises for one day and then back to norm of disappointment and no help! 3 days no communication meanwhile our orders get RTO'ed *slow clap*

Jan. 25, 2021

Using Shiprocket has lead to decrease in number of orders and bad reviews of our brand on social media. Avoid at all cost. No Issue resolution policy. Tickets auto close in 24 hours, support staff has no information on the package, they just read status from tracking page of FedEx, DTDC etc. Zero Liability for the package. As expected, instead of resolving an issue, they will put up a copy-paste response of "we wonder what went wrong" , they have no control over their delivery partners, they have no more information that the tracking page of the respective courier partners. Unethical customer serivce. -> Tickets are automatically closed without resolution. -> Customer care executive has no new information apart from repeating what you see in your dashboard. -> Service request are not noted down. Executives have no idea about the request, neither are the seller/customer remarks noted down. 50% of the deliveries delayed when suggested shipping methods are used. Prices are higher than competitors. DO NOT expect any kind of support from shiprocket. They have only automated mails and a rote reply of "will be done in 24 hours" Worst part, all tickets close automatically in 24 hours even if the issue is not resolved. Before you "wonder what went wrong" and ask us to mail at "[email protected]" here are the ticket numbers to look back which were supposed to be done in 24 Hours. #1503296 - 3 Days Pending #1507424 - 2 Days Pending #1513720 - 7 Days pending

Oct. 21, 2020

I'm using shiprocket since 4 months, Their service and customer followup is good. They are providing courier services at cheapest rates online!!

Oct. 15, 2020

I click on Add App and then I am taken to Shiprocket homepage, nothing happens after that. I have already created a Shiprocket account. *** UPDATE *** Automatically adding the app doesn't work. First create a Shiprocket account, by going to their site. Then follow steps as mentioned here: https://support.shiprocket.in/support/solutions/articles/43000326273-how-do-i-integrate-shopify-as-a-channel-with-shiprocket-

Oct. 6, 2020

app is working and helping absolutely perfectly with an addition of the relationship manager mr sanchit

Oct. 5, 2020

horrible app. the team is completely fraudulent. they do not follow their contract. no account manager bothers to take calls or reply. they owe us lakhs as they have lost so many of our shipments. i am fed up of this app.

Aug. 25, 2021

Best shipping solution for eCommerce business! Our account manager is Shashank sharma he is very helpful. now immroved customer service. i like it.

Oct. 3, 2020

been so comfortable using the ship rocket so far. have been shipping more than 1000 shipments in a month and Mr. Vikalp Gupta is helping out in always to get things done easily. Really appreciate and the back end system of ship rocket is really wonderful and ease.

Sept. 30, 2020

last month almost we have lost our 5 shipment cost somewhere around 30k but they just refund maximum 5k amount and our product cost is arounf 14k each.... please be aware if you are using ship rocket bec nowadays only fraud happening with the supplier ... Shiprocket we are using from last 3+ years and our experiance was good but from last 1 year they are crazy ... so many issue we are facing 1. Shipment never ever get delivered on time 2. always fake updates from NDR shipment 3. Shipment lost issue more than 5 shipments within a month from

Sept. 28, 2020

We have been using shiprocket from the past one year. These guys are big frauds who takes zero accountability and responsibility. Always there is an issue with shipments where they are charge extra money. More than 10,000 rupees have been stuck with Shiprocket as they only believe in extracting money by overcharging. We have now shifted to Shyplite as they have the same courier tie-ups and experienced not a single dispute on any of our shipments. There entire system runs on automated emails for further delaying the process and avoiding the customer. After repeated reminder also it's a task to reach out to them or get any solution. Internet is flooded with bad reviews about Shiprocket and we are here to add another bad review. They don't reply to mails or answer your calls. All employees are trained to make a fool of the customer by delaying and giving misleading commitments. They are a complete pain and disaster for your company. All our shipments are delayed by over a month and we get absolute zero assistance. Shyplite is a thousand times better than this fraudulent company. Their escalation is even worse. We have more than 50 Mails on record to which we have got no reply or support. We would recommend you all to never have them as your partner. They are a complete disaster.

Sept. 26, 2020

Been good so far. Smooth integration with shopify and great flexibility in choosing the right logistics partner.

Sept. 23, 2020

Helpful App and Nice service and easy to use. Support team is very nice and If you go for a higher plan you got a dedicated account manager, which is very helpful.

Sept. 22, 2020

Shiprocket is very helpful and effective way to process orders . Panel is very user friendly and customer support is also very good so I'm giving them 5 stars . Keep it up !!!

Sept. 21, 2020

App works well but shiprocket customer support is very unreliable. They are never able to help out, just keep sending automated messaged. Their customer support really needs a major improvement. Look for another shipping partner, if you can.

Sept. 21, 2020

Earlier I was quite unhappy with my shiprocket account but then Babita joined me as my manager and solved a lot of issues of mine. Quite happy with her professional attitude and problem solving skills. Currently all going good.

Sept. 19, 2020

Satisfied with the service. It is really helpful for all the ecommerce store. And the customer support is really great.

Sept. 18, 2020

amazing app also my queries and problems solved by miss babita mam and she has done a great job in solving my problems.

Sept. 16, 2020

if you have ample time to waste then u can use shiprocket bcoz for each shippement you have to call their cm care who will borrow 2 days each time u call them and will not solve the issue. and after the 2nd day if u call them once again they will borrow another 48 hrs. so if u want to lose your company reputation and your time chose shiprocket.