Shiprocket: eCommerce Shipping

July 26, 2024

Customer care only knows to give time 24-28hours they will not do anything. i lost my sales + customers and got bad reviews on my site. Even if you will fill NDR (with recording) even if you will do conference call with shiprocket and customer. they are helpless only can give 24-28hours time if courier boy wants he will if not he will return. . according to reply i also try to contact them again they again not doing anything. they are not giving refund of my 2 month old parcels. which is not delivered to me AWB are R121811627KR and R121800688KR

June 5, 2024

Very bad service product support team does not work properly Products are not delivered. When we tell AM, 30 days pass by and then even RTO is not delivered Even if the courier makes a mistake, just look at this return %

June 12, 2024

PATHETIC SERVICE- there is no option to create a ticket if the orders are not delivered or RTOed without even reaching out to the customer. Ticket cases go unanswered and damaged/broken/lost shipments are never paid for. The so called [email protected] id does not receive emails and the "hold on" update on the review is again a FRAUD review with no action being taken.

May 15, 2024

Very bad customer support and surely orders are get delayed by almost 1 week. They only gives false commitments. Dashboard panel shows fake dates of pick up and delivery but actual updates are not shown properly. Creat ticket is just an time pass option. No Commitments are fulfilled.

May 13, 2024

Absolutely infuriating! Shiprocket turned my orders into a disaster zone. Forget on-time deliveries – my customers waited 10-15 days extra, then what? They just rejected the orders! Lost sales, unhappy customers – thanks a bunch, Shiprocket. But the nightmare doesn't end there. Picking up the products? Another saga. It took me 7-10 calls for EACH shipment just to get their support team to schedule a pickup. And let's not forget, half the time they had no clue where the package even was! Look, if you value your business and your customer relationships, don't even think about using Shiprocket. Find a shipping partner who actually delivers on their promises. Because with Shiprocket, you're risking a whole lot more than just a late package. For your reference I am giving some orders AWB numbers here: 10303472446 SRTC5242132296

May 7, 2024

My courier is delayed by more than 14 days which had an original delivery timeline of 4 days. What other words should i use to explain the amazingingly HOPELESS SERVICE.

April 20, 2024

I've been using Shiprocket for a while now, and unfortunately, I've consistently faced issues with missed pickups. After scheduling orders, no pickups occur, and there's a complete lack of communication from Shiprocket regarding the delays. This has happened on all orders, significantly impacting my ability to fulfill orders on time. This lack of reliability is causing major problems for my business. Customers expect timely deliveries, and these missed pickups are leading to delays and frustration. I would appreciate it if Shiprocket could address this issue and ensure consistent pickups are scheduled and communicated effectively.

March 30, 2024

USELESS SERVICE & SUPPORT - I escalated the issue,that customer might not have received the product after sometime, and requested for the POD. But shiprocket team simply said that they wont be able to provide the POD, as the TAT for the same is 3 days, after the delivery of the product. Happened with AWB number 339101337020. I have taken their enterprise plan, I was expecting a bit of help from there end, but they simply said that you raised the issue after 3 days, so Shiprocket is not responsible for the loss. I regularly check the rating of the courier from which we send the courier and then send the package. But even after that this issue happened. Better deal directly with the courier companies or other B2B vendor, as they can provide you with the POD & even refund the courier & charges even after 3 months of raising the issue

March 23, 2024

The website is just trying to upsell you everything, I added Rs. 500 in the wallet and still its not letting me ship my order saying "your account is flagged", support is very slow.

March 14, 2024

⚠️ Avoid Shiprocket at all costs! ⚠️ Shiprocket is a complete letdown! They didn't pick up my stuff for 7 to 10 days and even made up fake RTO problems. It's impossible to get help from their customer service team. Don't use Shiprocket unless you want stress and disappointment. Stay away!

March 13, 2024

ye log in detail to sahi lo

July 9, 2024

Worst service Fake weight discrepancy, I am selecting Air service and also fastest to give good service to our customer, but product not getting pickup even after several follow up and they always ask to wait till evening. And they don't have customer service after that. For fake weight discrepancy I am moving to consumer forum, even in Image provide by courier service provide our parcel clearly visible, size is smaller than 4*6 inch courier slip still they charging higher volumetric weight. waste of time being with ship rocket. I will also make reel for the same and post across social media and review for service.

Feb. 21, 2024

Not recommended. When you have to follow up for every order for days you not only end up frustrating yourself but also lose customer's trust.

Feb. 16, 2024

Tushar was very helpful, solved the issue within minutes

Feb. 9, 2024

Tusshar from the team helped me solve the issues I was phasing.

Feb. 7, 2024

I was having app related issue but a quick resolution was provided by Mr Tushar. He explained every step patiently.

Feb. 5, 2024

poor service

Feb. 4, 2024

Support is supreb.. Harsh is very to good in communication and tech skill. he solve my issue in first attempt.. Thanks Harsh Mohan

Jan. 30, 2024

Received prompt assistance from the Shiprocket team when encountering synchronization issues with my orders. Grateful for the swift resolution—thank you for your support. Harsh Mohan

Jan. 24, 2024

Very good service and support provided Mr.Tushar @ shiprocket