Shiprocket: eCommerce Shipping
eCommerce Shipping In India And Worldwide
Rating
4.0
feedback
600
chart
#302
All reviews
Review RSS Feed
Jan. 8, 2025
i would not give even 1 star if i could. Worst platform. I am receiving weight discrepancies for all the shipments since November. I have been shipping the same products in the same package since September and now suddenly there is a weight issue. They have mentioned wrong dimensions and weight and charged me for this. They have even disregarded all the raised disputes. Only a few of them were accepted, for which i have not received any refund yet. I am switching the platform now. The customer care is also not helpful at all.
Dear Seller, We certainly understand that this was not the experience you had expected from us and we apologize for for this experience. As we discussed, the weight disputes have been resolved in your favor. Further, we are waiting for the AWB numbers of the shipments you have mentioned on the call via ticket id 9751235. Kindly share the same. ~ Team Shiprocket
June 10, 2025
Shiprocket is not for eCommerce Startups, as in the name of automation they will fleece you of, by charging overweight charges. Knowing the product only weigh 600gms, in the name of automation by courier partners they will overcharge you make money in hand with courier partners. No one will support you in fighting it out for you/startup. Go direct with courier companies. It is now 5 months now in June 2025, still no resolution provided. COD amount is also not remitted. We moved to another Delivery partner for last 4 months.
Dear Seller, We certainly understand that this was not the experience you had expected from us and we apologize for for this experience. Please allow us to connect with you and provide you with a resolution to your concerns. Rest assured, the account manager will be connecting with you soon with an update in this regard. ~ Team Shiprocket
Dec. 7, 2024
Using Shiprocket Logistics for our Shopify store has been a game-changer. The integration with Shopify is effortless, ensuring quick and smooth order fulfillment. With access to multiple courier partners, we can select the best option based on delivery speed, cost, and reliability, which adds significant flexibility to our operations. One of Shiprocket's standout features is its intuitive dashboard and advanced tracking system. These tools make it easy to monitor shipments and provide accurate real-time updates to our customers. Their responsive customer support team further enhances the experience by promptly resolving any issues or queries. We also appreciate the efficiency of their COD remittance process, which simplifies cash flow management for our business. Shiprocket has helped us optimize our logistics processes, saving time and effort while elevating our customer experience. It’s a must-have solution for Shopify store owners seeking a reliable and efficient shipping partner.
Dec. 7, 2024
Dec. 7, 2024
They are the best in this industry. There is no other alternative to their services. They have very prompt support system also.
Dec. 6, 2024
It is a great & seamless integration between both the platforms. They are working on a real-time basis as if they are same platform.
Dec. 6, 2024
We have been using shiprocket for the last almost 4 years. Their rates are economical and user interface is also very easy. The support team has always been very helpful . Would recommend to all startups to choose shiprocket
Dec. 5, 2024
I had the pleasure of working with Akshay Beniwal as my account manager, and I couldn't be more impressed with his professionalism and dedication. Akshay consistently goes above and beyond to ensure our needs are met, always providing timely and thoughtful responses to any questions or concerns. His deep understanding of our business objectives and his proactive approach to problem-solving have made a significant impact on our success. I truly appreciate his attention to detail and ability to anticipate our needs. It’s rare to find someone as committed and knowledgeable as Akshay, and I look forward to continuing our partnership.
Dec. 5, 2024
Account manager is good response timely and the platform is user-friendly, and the automated tracking updates keep our customers informed every step of the way.
Dec. 5, 2024
The Shiprocket integration with Shopify has been incredibly helpful in streamlining our shipping process. The ease of managing orders and tracking shipments has saved us a lot of time. The platform’s automated features and wide courier options are highly appreciated. We look forward to seeing more features and updates in the future!
Dec. 5, 2024
Dear Shiprocket Team, We would like to take a moment to express our heartfelt appreciation for your excellent service. Your prompt responses and proactive resolutions to any shipment delays or challenges we have faced have been commendable. Your team's dedication and efficiency have greatly contributed to streamlining our operations and ensuring a seamless experience for our customers. It’s a pleasure to collaborate with such a professional and dependable team. Thank you for your consistent support and commitment to excellence. Best regards, Tripole Team
Dec. 5, 2024
It's the best shipping platform, very convenient and the managers are also very helpful, they always try to solve any problem asap. Must recommended.
Dec. 4, 2024
Great App for shipping. Been an year and I don't have to look for any other app. Special mention to Shuchi & Team who are available for resolving issues.
Dec. 4, 2024
We have been using Shiprocket services for more than 3 years are we are satisfied by their service and support.
Dec. 3, 2024