Shiprocket: eCommerce Shipping
eCommerce Shipping In India And Worldwide
Rating
3.7
feedback
730
chart
#228
All reviews
Rating Breakdown
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April 20, 2024
I've been using Shiprocket for a while now, and unfortunately, I've consistently faced issues with missed pickups. After scheduling orders, no pickups occur, and there's a complete lack of communication from Shiprocket regarding the delays. This has happened on all orders, significantly impacting my ability to fulfill orders on time. This lack of reliability is causing major problems for my business. Customers expect timely deliveries, and these missed pickups are leading to delays and frustration. I would appreciate it if Shiprocket could address this issue and ensure consistent pickups are scheduled and communicated effectively.
Hi! That's not what we want you to experience and we are sincerely sorry. As per the telephonic conversation. the shipment with AWB no. FHxxxxxxxx1IN is cancelled as per the current status and the refund for freight charges has been credited to your wallet. - MB
March 30, 2024
USELESS SERVICE & SUPPORT - I escalated the issue,that customer might not have received the product after sometime, and requested for the POD. But shiprocket team simply said that they wont be able to provide the POD, as the TAT for the same is 3 days, after the delivery of the product. Happened with AWB number 339101337020. I have taken their enterprise plan, I was expecting a bit of help from there end, but they simply said that you raised the issue after 3 days, so Shiprocket is not responsible for the loss. I regularly check the rating of the courier from which we send the courier and then send the package. But even after that this issue happened. Better deal directly with the courier companies or other B2B vendor, as they can provide you with the POD & even refund the courier & charges even after 3 months of raising the issue
Hello! I never want you to feel this way. As per your concern, I have checked the same with the respective courier and the POD request has been denied as the request was raised beyond TAT. Please be informed that TAT for any POD request is 72 hours from the shipment status updation. - MB
March 23, 2024
The website is just trying to upsell you everything, I added Rs. 500 in the wallet and still its not letting me ship my order saying "your account is flagged", support is very slow.
Hi! That's not what I want you to experience. I have responded to your concern via ticket id 8256149 with an update, kindly check and share the requested details within 24 hours so that I can resolve the issue on priority. - MB
March 14, 2024
⚠️ Avoid Shiprocket at all costs! ⚠️ Shiprocket is a complete letdown! They didn't pick up my stuff for 7 to 10 days and even made up fake RTO problems. It's impossible to get help from their customer service team. Don't use Shiprocket unless you want stress and disappointment. Stay away!
Hi! Our team tried to contact you on your shared number multiple times however had no luck. Please share an alternate number or convenient time at [email protected] for a callback. - MB
March 13, 2024
ye log in detail to sahi lo
Hi Shubh! We certainly understand your concern here. Please share the registered contact details at [email protected] with the subject line "Response to Shiprocket" and we will connect with you on priority.- MB
July 9, 2024
Worst service Fake weight discrepancy, I am selecting Air service and also fastest to give good service to our customer, but product not getting pickup even after several follow up and they always ask to wait till evening. And they don't have customer service after that. For fake weight discrepancy I am moving to consumer forum, even in Image provide by courier service provide our parcel clearly visible, size is smaller than 4*6 inch courier slip still they charging higher volumetric weight. waste of time being with ship rocket. I will also make reel for the same and post across social media and review for service.
Hi! That's not what we want you to experience and we are sincerely sorry. Please share the registered contact details at [email protected] with the subject line "Response to Shiprocket" and we will connect with you on priority.- MB
Feb. 21, 2024
Not recommended. When you have to follow up for every order for days you not only end up frustrating yourself but also lose customer's trust.
Hello! I hope your concern has been addressed and resolved over the call. Please feel free to address your concern at [email protected] for further assistance. - MB
Feb. 7, 2024
I was having app related issue but a quick resolution was provided by Mr Tushar. He explained every step patiently.
Feb. 5, 2024
poor service
Hi! That's not what we want you to experience and we are sincerely sorry. Our team tried to contact you on your registered number however had no luck. Please share an alternate number or convenient time for call back at [email protected]. - MB
Feb. 4, 2024
Support is supreb.. Harsh is very to good in communication and tech skill. he solve my issue in first attempt.. Thanks Harsh Mohan
Jan. 30, 2024
Received prompt assistance from the Shiprocket team when encountering synchronization issues with my orders. Grateful for the swift resolution—thank you for your support. Harsh Mohan
Dec. 24, 2023
Good support from shiprocket team. Harsh Mohan helped us in resolving issue
Dec. 13, 2023
Tushar guided me in very good way and solved my problem in one go. good customer support.