Shiprocket: eCommerce Shipping

FASTRR did the biggest fraud with my Shopify account. One of its representatives took advantage of the operator sharing code, added paid apps in my account without my permission, and now my store bill shows the charges for those apps. Despite numerous attempts to raise this issue with the support team, there was no solution and the support team closed the ticket stating that it was my fault for not checking the installed apps and not anybody else. Would never recommend anybody to use FASTRR by Shiprocket.

The app is not qualified for customer receiving live delivery rates in checkout. It only syncs orders to Shiprocket account.

The team has been responsive and genuinely tries to help whenever issues come up. While I faced some challenges with the checkout setup and needed clearer guidance on event tracking, the support team remained approachable and willing to assist. With a bit more alignment and technical clarity, their service has strong potential to become even better. I appreciate the effort the team puts in and hope to see continued improvements in support quality.

Shiprocket has been an amazing platform for handling our shipments smoothly and efficiently. The interface is user-friendly, tracking is accurate, and delivery timelines are reliable. Furthermore, their support team is responsive and always ready to help We have been using Shiprocket for quite some time now, and it has truly made our logistics and shipping process hassle-free. We highly recommend shiprocket for shipping special thanks to Ram, Saurabh & Aditya.

For small businesses on Shopify, Shiprocket is a must-have. The dashboard is intuitive, COD remittance is quick, and the system reduces returns through address verification. It has improved my customer satisfaction and saved me money. I couldn’t ask for more.

Thanks for wonderful platform with amazing AI support.

One of the worst app to use for shipping. They take 15 days to deliver the products & support is 3rd class. The POC is of no use. No response to calls & messages. And ticket gets closed automatically. Took 15 days for them to deliver an order within the city of Bangalore. And one more order is still in transit even after 15 days. And we have to refund to our customers, which is loss of material and trust.

We’ve been using Shiprocket for our shipments, and the service has dropped sharply. Deliveries are being marked as “attempted” when no one even visits the address. Prepaid orders are stuck in hubs for days with no real updates. On top of that, we’re now seeing fake weight disputes being raised, even for products with standard, verified packaging. It feels like a systematic issue meant to charge extra without justification. We’ve sent emails, raised tickets, and called support multiple times. The responses are copy-paste statements that don’t solve anything. Instead of simplifying logistics, Shiprocket has turned into a constant source of delays and unnecessary charges. We’re now actively looking for a more reliable courier partner who values transparency and timely delivery.

Worst delivery integration, we are a new brand and none of our orders have reached customers. All were RTO initialted with no information to the cutomer. Even RTO didn't reach us, every time a ticket is raised for our issue but no satisfactory outcome.

Shiprocket and Shopify together make running an online business so much easier. I get automated order syncing, bulk label printing, and real-time tracking all in one place. My customers also love getting live updates about their shipments...

We’ve tried other logistics partners too, but Shiprocket’s service and user-friendly interface stand out as the best! The dashboard is smooth, and the delivery process is seamless. A special thanks to our account manager, Shuchi, who is always proactive and ready to help whenever we face any issues. Truly appreciate the support and professionalism - highly recommended!

What I appreciate most about Shiprocket is the variety of courier options it provides for my Shopify orders. I can choose the fastest or most affordable option depending on customer needs. This flexibility helps me deliver across India without delays.

Our AOV is 10K plus we have 50 plus order per day and we are using Ship rocket for order fulfilment (warehousing) + Shipping. We have faced multiple issues like delayed order processing, in some cases orders left pending and not processed until reminded. Customers complaining about delayed delivery, missing product. No claims settled. We requested for secure processing and order insurance the team didn't respond we escalated to senior team members as well but there was no solution provided. If you ask for the order status why is it not processed the team will keep passing the ball to their internal teams and at the end you will face huge order cancelation and no ownership will be taken by Shiprocket

1 Star I have been using Shiprocket for the last 5 years as a D2C seller, but the service quality in the last one month has become extremely disappointing. Multiple times, delivery courier staff opened our parcels and items were stolen during transit. We provided complete proof including packing videos from our side and theft proof videos from customers, but there has been absolutely no proper response from the support team over email. Both Shiprocket and Shiprocket Cargo support teams are not responding responsibly. This is causing huge losses and damaging customer trust for our brand. A LOSS AROUNG 45K TILL NOW. Very pathetic service and poor accountability. After 5 years of using Shiprocket, I am finally stopping their service. I would strongly recommend all D2C brands and e-commerce sellers to avoid using Shiprocket if they value their shipments and customer trust.

good website for maanging logistics

Third class app. third class company. please never use this if you are new or doing e-commerce business.

We’ve been using Shiprocket for 2 years now, and it has made our shipping process much smoother. The platform is easy to use, integrates well with marketplaces, and provides multiple courier options at good rates. Tracking and order management are also very convenient. While we’ve faced occasional weight disputes and small delays, overall the service has been reliable and supportive for our business growth.

Shiprocket has streamlined our shipping process with reliable service and great courier options. A special thanks to Manager Abhishek for his exceptional support—always prompt, professional, and solution-oriented. His guidance has made a real difference in our operations. Highly recommend Shiprocket for any Shopify seller looking to scale efficiently.