Shiprocket: eCommerce Shipping
Grow your business faster with a trusted eCommerce partner
Rating
4.2
feedback
649
chart
#295
All reviews
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Feb. 27, 2025
LISTEN TO THIS DTC BRANDS!! I wish i could give less than 1 star, shiprocket is a trash, having pathetic customer support, their delivery partners are big cheaters, and when we inform this to shiprocket (we can only raise a ticket with them, nobody picks call on the no. that they have mentioned), they simply says 'Sorry mam, we have investigated, but we can't help you in this case'. I would suggest, to go directly tie up with Bluedart/Delhivery, although they are bit expensive but guys, they will completely make you tension free from delivery side and you cna actually focus on your business rather than raising support case.
Dear Seller! Please accept our apologies for the unpleasant experience. As confirmed by the account manager, your concern was addressed and resolved. We tried reaching you on your registered number, however, we could not connect. Kindly help us with your alternate number via ticket id 9997321 so that we can speak with you. ~ Team Shiprocket
Feb. 9, 2025
Worst support shiprocket has. I created an account on shiprocket and started placing orders, but COD money was not coming to us. We checked and found Invalid bank. It was not clear that what is invalid. Talked to customer care and they said your bank refused to accept money, but bank was saying there was no request came to them. We asked for rejection proof from shiprocket but they denied giving. Then one of the customer care guy asked me to change bank details. I tried that also, but it was saying bank details are not matching with KYC details. There is no option coming to change KYC details. My money is stuck since last 15 days and nobody is helping us.
Dear Seller! As per our telephonic conversation, the bank details were updated and we hope we were able to address and resolve your concern. ~ Team Shiprocket
Jan. 27, 2025
Shiprocket makes e-commerce shipping super easy! Affordable rates, seamless integrations, and live tracking keep things smooth. A few delays here and there, but overall, it’s a must-have for hassle-free shipping.
Feb. 14, 2025
WORST AND MOST DISAPPOINTING SERVICES EVER SEEN IN MY EXPERIENCE I don't know how other big brands get trust and reliable services from them!! Even team is not listening to concerns even asking to delete the comment by calling so many times at inappropriate ways!!
Dear Seller! It is never our intention to cause our customers any discomfort. We are trying to contact you on your registered number, however, not getting any response. We have sent you an email. Please check and help us with a time to connect with to resolve your concern. ~ Team Shiprocket
Jan. 20, 2025
Was facing issues integrating shiprocket on my Shopify website for a very long time. Upon raising the issue Ajay from shiprocket helped me fix it immediately. He connected me with the tech team & also got in touch with Shopify to get the issue resolved and connect my accounts overnight. Thanks for the prompt assistance.
Feb. 5, 2025
I had an issue with one of my packages, and I’m really impressed with how quickly and efficiently the Shiprocket team helped resolve it. Their customer service is outstanding—helpful, eager, and attentive to solving problems. I’m really grateful for their support throughout the process. Shiprocket continues to provide excellent service, and I highly recommend them for anyone looking for a reliable and responsive shipping solution!
Dear Seller! We are sorry for the inconvenience that is caused. As we discussed, we have sent you an email with the details, kindly check. ~ Team Shiprocket
Jan. 15, 2025
Shiprocket checkout is just like a scam, They will force you to recharge wallet with huge amount just after deduction of huge amount wrongly. Never ever use shiprocket service. I said never
Dear Seller! It is never our intention to cause our customers any discomfort and we sincerely apologize for the recent experience. We are working on your concern and will connect with you to resolve it on priority. ~ Team Shiprocket
Jan. 8, 2025
i would not give even 1 star if i could. Worst platform. I am receiving weight discrepancies for all the shipments since November. I have been shipping the same products in the same package since September and now suddenly there is a weight issue. They have mentioned wrong dimensions and weight and charged me for this. They have even disregarded all the raised disputes. Only a few of them were accepted, for which i have not received any refund yet. I am switching the platform now. The customer care is also not helpful at all.
Dear Seller, We certainly understand that this was not the experience you had expected from us and we apologize for for this experience. As we discussed, the weight disputes have been resolved in your favor. Further, we are waiting for the AWB numbers of the shipments you have mentioned on the call via ticket id 9751235. Kindly share the same. ~ Team Shiprocket
June 10, 2025
Shiprocket is not for eCommerce Startups, as in the name of automation they will fleece you of, by charging overweight charges. Knowing the product only weigh 600gms, in the name of automation by courier partners they will overcharge you make money in hand with courier partners. No one will support you in fighting it out for you/startup. Go direct with courier companies. It is now 5 months now in June 2025, still no resolution provided. COD amount is also not remitted. We moved to another Delivery partner for last 4 months.
Dear Seller, We certainly understand that this was not the experience you had expected from us and we apologize for for this experience. Please allow us to connect with you and provide you with a resolution to your concerns. Rest assured, the account manager will be connecting with you soon with an update in this regard. ~ Team Shiprocket
Dec. 7, 2024
Using Shiprocket Logistics for our Shopify store has been a game-changer. The integration with Shopify is effortless, ensuring quick and smooth order fulfillment. With access to multiple courier partners, we can select the best option based on delivery speed, cost, and reliability, which adds significant flexibility to our operations. One of Shiprocket's standout features is its intuitive dashboard and advanced tracking system. These tools make it easy to monitor shipments and provide accurate real-time updates to our customers. Their responsive customer support team further enhances the experience by promptly resolving any issues or queries. We also appreciate the efficiency of their COD remittance process, which simplifies cash flow management for our business. Shiprocket has helped us optimize our logistics processes, saving time and effort while elevating our customer experience. It’s a must-have solution for Shopify store owners seeking a reliable and efficient shipping partner.
Dec. 7, 2024
Dec. 7, 2024
They are the best in this industry. There is no other alternative to their services. They have very prompt support system also.
Dec. 6, 2024
For small business owners like. us, shiprocket is a game changer. Without shiprocket it was nearly impossible for me to automate my logistics. Account managers are very helpful and always supports you in times of need like a trusted partner. Would definitely recommend Shiprocket to anyone who is starting out their own ecom store or even if you are a big brand
Dec. 6, 2024
It is a great & seamless integration between both the platforms. They are working on a real-time basis as if they are same platform.
Dec. 6, 2024
We have been using shiprocket for the last almost 4 years. Their rates are economical and user interface is also very easy. The support team has always been very helpful . Would recommend to all startups to choose shiprocket
Dec. 5, 2024
I had the pleasure of working with Akshay Beniwal as my account manager, and I couldn't be more impressed with his professionalism and dedication. Akshay consistently goes above and beyond to ensure our needs are met, always providing timely and thoughtful responses to any questions or concerns. His deep understanding of our business objectives and his proactive approach to problem-solving have made a significant impact on our success. I truly appreciate his attention to detail and ability to anticipate our needs. It’s rare to find someone as committed and knowledgeable as Akshay, and I look forward to continuing our partnership.
Dec. 5, 2024
Account manager is good response timely and the platform is user-friendly, and the automated tracking updates keep our customers informed every step of the way.