Shiprocket: eCommerce Shipping

Sept. 22, 2025

There may be a lot of issues at times, but there’s one person who always makes things better—Ram. Almost every time, he gets things resolved for us. This review is dedicated to employees like him, who are a real asset to the company. Because of people like Ram, I can count on Shiprocket to do the best possible for me.

Sept. 22, 2025

Our KAM Jagriti and overall Shiprocket support are helpful.

Sept. 22, 2025

We have been using Shiprocket with our Shopify store for a while now, and overall, it's been a great experience. The platform is user-friendly and provides detailed analytics. Our KAM Jagriti and overall Shiprocket support are helpful.

Sept. 22, 2025

I’ve been working with Shiprocket for 3 years, and they’ve made shipping completely hassle free for me. A big thanks to my RM, Ravi, who has always been kind, patient, and quick in resolving my issues. My journey with Shiprocket has been truly smooth and easy.

Sept. 22, 2025

“Excellent Service by Shiprocket” We have been using Shiprocket for our e-commerce business, and the experience has been outstanding. Their platform is very easy to use, and managing orders, shipments, and tracking has become seamless. The delivery partners are reliable, shipping is quick, and customer support is always responsive whenever needed.

Sept. 22, 2025

We've had the pleasure of working with Shiprocket, and the experience has been nothing short of outstanding. From day one, their team has demonstrated exceptional professionalism, efficiency, and reliability.

Sept. 22, 2025

We have been using Shiprocket with our Shopify store for a while now, and overall, it's been a great experience. The platform is user-friendly and provides detailed analytics. Our KAM Jagriti and overall Shiprocket support are helpful.

Sept. 22, 2025

good experience

Sept. 22, 2025

We get affordable shipping charges Thanks shiprocket

Sept. 22, 2025

I've been using Shiprocket for a while now, and I must say it has completely streamlined my shipping and order fulfillment process. The platform is user-friendly, and the integration with multiple courier partners gives me flexibility and cost-effective options for delivering products across India.

Sept. 22, 2025

I appreciate the prompt and effective support from Shiprocket.

Sept. 20, 2025

If you want to save your eCommerce business, don't use Shiprocket as your shipping partner. I can give you 10 reasons for this advice: 1. Unqualified/unprofessional support staff. 2. Fake weight discrepancies - They steal money from your wallet without giving you any proof of weight discrepancies. They can even create weight dispute 2 months later of your shipment delivery. 3. Label tampering at the hubs. They full support their delivery staff even knowing that the parcels are being theft in their hubs. 4. FAKE delivery attempts. Even when the customers say that no one called about the delivery, their delivery boys reports that the customer was not available at the delivery address. Shiprocket fully supports these liar delivery boys. 5. Support tickets will be closed without adding any comments or answers. 6. No responsibility of lost and damaged shipments. 7. COD remittance will be pending for months and no one will respond on your tickets for it. 8. Support team plays ball-passing game when you are in trouble to deliver your shipments on time. 9. If you have breakable items in your shipment and it's returning back to you, only by the grace of god it can return to you unbroken. In 90% cases it will be broken. 10. It's not possible to get any claim for your lost or damaged shipments. There are a few more but if you are a wise eCommerce business owner the above are sufficient to avoid Shiprocket!! We have used them for 5-6 months and finally said goodbye to them now.

Sept. 20, 2025

Extremely Disappointing: Hidden Fees, Terrible Support, and a Greedy Business Model I strongly advise against using Shiprocket. My experience has been overwhelmingly negative due to their exorbitant and unpredictable pricing, completely ineffective support, and a flawed portal system. The primary issue is the pricing. They charge significantly more for nearby shipping than one would reasonably expect. Furthermore, the platform forces you to constantly recharge your wallet. After depositing ₹500, they still demand additional payments when you select a shipping partner, holding your funds hostage. Their customer support is utterly useless. Agents provide no solutions, offer only excuses, and tell you to "wait" before hanging up. There is no real service—only a system designed to extract money. Ultimately, Shiprocket doesn't even provide the shipping service themselves; they merely act as a middleman for partner carriers. Because of their greed and impossible-to-satisfy payment demands, I was never able to actually use their service. I cannot recommend them to anyone.

Sept. 15, 2025

Working with Shiprocket has been an excellent experience. Their platform provides full support for small businesses like ours, making shipping and logistics simple and efficient. The team is reliable, responsive, and always ready to help whenever needed. Shiprocket truly makes growth easier for small businesses. Highly recommended

Aug. 24, 2025

Need Sync between orders punched Self Fulfilled or Fulfilled on other Delivery App

Aug. 22, 2025

I see now why there are so many negative reviews after using their services. The support is almost non-existent from Shiprockets side, you would need to handle it directly with the courier companies. Even after raising the issues with the concerned team and AMs assigned there is no resolution for weeks. They will keep asking for rubbish documents in order to stretch the case in the end so that seller (you) would just drop it. This is very unprofessional behaviour and there is no fear of losing customers, as I can tell by observing them. As my orders increased the problems multiplied. Can't sustain this system for long run, moving on to find a reliable shipping broker which values its customers.

Aug. 10, 2025

sabke sab third class log account manager ek number ka kam chor 10 din se late hone vale kafi parcle fir b koe solution nai such third class team dont use this boss b vale sabke sab

Aug. 5, 2025

3rd class service by shiprocket no option to edit cod details product add or remove and tracking info not sync automaticly and worst customer service

July 28, 2025

it is the worst company that offers logistic services. Delivery Person dont even make an attempt to deliver the package & mark it as customer Uncontactable & even after spking to customer & arranging for Delivery they dont even chk for the instructions given just looking to mark packages to RTO Their team is so irrelevant they dont even bother to try & resolve the concerns being highlighted worst Experience & Pathetic customer support

July 31, 2025

Issue Resolved – Appreciate the Support, Hoping for Consistency I had faced an issue with overweight shipment charges, even after providing clear proof of the actual weight and dimensions. But I appreciate that Shiprocket’s team contacted me directly, investigated, and fully refunded the excess amount. Their support was responsive and handled the situation professionally. It’s good to see a company take responsibility and resolve issues when raised properly. That said, I expect this level of support to continue in the future. If similar issues arise again and are not resolved, I will not hesitate to return and update my review accordingly. For now, I’m giving 5 stars for the resolution and support received.