Shiprocket: eCommerce Shipping
eCommerce Shipping In India And Worldwide
Rating
3.7
feedback
732
chart
#228
All reviews
Rating Breakdown
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June 22, 2023
The shiprocket customer service is very responsive. Palak was of great help in assisting me integrate shiprocket to my shopify website.
June 17, 2023
Amazing service, Palak is one of their best Techincal Support Person, I loved their service, very supportive and helpful.
June 16, 2023
The shiprocket customer service is very responsive. Palak was of great help in assisting me integrate shiprocket to my shopify website.
June 14, 2023
Amazing service, Suraj is one of their best Techincal Support Person, I loved their service, very supportive and helpful.
June 14, 2023
Palak assisted me and solved my problem in a very short duration. Excellent support by shiprocket technical team
June 12, 2023
Thank you very much for the support provided by your team. Our problem has been resolved and now we can again ship parcels via your courier.We are satisfied working with your technical team . Order shrink has been done successfully
Dec. 21, 2023
worst customer service policy. no way to escalate weight discrepancies. i have uploaded the images for AWB: 7D9149137 when the courier mentioned it was 0.5kg excess weight on the weight discrepancy panel. i have uploaded the images of the package at the time of booking the shipment and they were the exact images i have provided you at the time of dispute. the weight image has the details of the weight as well as the package details in it. how can you close the dispute if all the evidence was provided i want my money back for the excess amount charged from me.
Hello! We hope your concern has been resolved. We would like to inform you that the shipment AWB: 20xxxxxx36 has been delivered to your customer. Please feel free to mail us at [email protected] for further assistance. - MB
June 9, 2023
worst service , they lost my package , from last 20 days i am calling their support staff and they are just fooling us , ho jayega mil jayega , 24 hours , 48 hours , and all ,its endless process , i am so tired with this , i am gonna lodge FIR and consumer complain against these fraudsters .
Hi! That's not what we want you to experience and we are sincerely sorry. We want to make sure this does not happen again. Please share the AWB number at [email protected] with us so we can clarify your concerns asap.- Team Shiprocket
June 2, 2023
My experence with shiprockt is excellent and there support staffs ar also very cooperative and help full
July 5, 2023
we are done with ship rocket after 3 years. They are just getting worst day by day. Asking for simple help and they are taking days to solve it. It's been more than a month, and no resolution has been given on many tickets. Their customer service is really poor, and day by day it is getting poorer. I m pretty sure after this review I will get a call and a fake promise will be given that I will be given help, and at the end of the day he or she will ask to change my rating.
Hello! Thank you for your valuable time during the conversation over the call. We hope your concern has been addressed. Please feel free to mail us at [email protected] for further assistance. - MB
May 25, 2023
If you are thinking about growing your business using shiprocket services for shipping, forget about it. They promise that they will refund money if shipments are lost/damged. Most of the courier companies are theives and they will steal your packages and paste your shipping label on some box of different size and deliver that junk product to customer. If you try to reach out to shiprocket customer care, they will make sure that the case will get dragged for multiple months asking unnecessary documentation and will close the ticket with out resolving. Then you will raise another ticket and they will close that ticket too. They will make sure that you will lose patience and give up eventually. If you become frustated and start talking to them seriously, they will tell you to act professionally. They are the ones who are cheating taking your money and they will tell you to act professional which is complete irony. They use reverse psychology. Your money on lost or damaged can never be recovered even if you claim insurance. On top of that couriers guys will not come and pickup the goods as promised and it will get dragged for multiple days. Your customers will get frustated and will buy locally next time as online shopping is not reliable. With the current service they are providing Shiprocket will go bankrupt soon unless it backing up by investors who is pumping shady money into the company. Basically shiprocket and its associated courier companies are Mafia and they will abuse the law to maximum extent possible.
Hey! Thank you for your valuable time during the conversation over the call. We hope your concern has been resolved. Please feel free to mail us at [email protected] for further assistance. - MB
May 22, 2023
Nice,shaan is the team member who is. Very polite and kind. good work ,speed response all the best keep it up
May 23, 2023
(last review with 4 star) Update after 24 hours: Got call from Shiprocket team through out the day, helped me out with my queries and then with few settings understanding the API is exchanging information. Again would like to appreciate Mr. Shaan over here for handling my problems diligently. Rating updated 4 Star. (Second review with 1 star after frustrating experience with API) Updated after 1 hour waiting for orders to sync: Mr. Shaan has informed that he will follow-up after 30 mins and there will be orders seen on dashboard. No call, No Sync, No Option to follow-up from my end with support team. Such a waste of time. If shiprocket is checking this review, i anticipate a call back. (First Review with 4 Star)The support function is quite proactive and helpful to run me thorough the shiprocket portal. Mr. Shaan from shiprocket has hold on total portal section and he guided me through the necessary settings in jiffy.
May 22, 2023
Thanks for resolve my orders fetching issues , shiprocket technical team Mr.Shaan Siddique . guide me and it was a good experience with him. Thank you so much for your effort and my shopify store with shiprocket are correct now. Thanks again.
May 22, 2023
The way technical team connected and helped me with the queries was excellent !! Apart from that the person guided me step by step with all the setting and information .
May 20, 2023
Thanks for resolve my integration issue, shiprocket integration team guide me and integrate my shopify store with shiprocket.
Aug. 10, 2023
YASHIKA TECHNICAL DEPARTMENT, GREAT APP FOR SHIPPING. PROVIDES GREAT SHIPPING PRICES AT VERY COMPETITIVE PRICE AND THE CUSTOMER IS GREAT PROVIDES QUICK SOLUTIONS ANS ARE FRIENDLY
May 7, 2023
The rating I would give has gone from 0 to 5 all thanks to Mr Prabhakar from the grievances team, amazingly proactive and had the tech issues we were facing addressed within 24hours. Keep it up!
May 5, 2023
Very Good Service , Very Good behaviour of Suraj Singh , Great experience with the team and integration help
May 4, 2023
I got a Good Responce from Ayan Khan Shiprocket need to Improve Service in Delivery & On time Respoce to the Suppliers