Shiprocket: eCommerce Shipping
eCommerce Shipping In India And Worldwide
Rating
4.0
feedback
601
chart
#303
All reviews
Review RSS Feed
Nov. 23, 2024
Great app to work on,The tech team deserves 5 stars, and a special shoutout to Sahib Singh for his exceptional support!"
Dec. 11, 2024
Very poor service this time very disappointed with the service 1. There is one shipment where return pickup service was not available so we deactivate QC and arrange pickup so we receive empty box in return and now we are not eligable for any calaim...its not our mistake 2. 1 of our shipment was undeliver and after many follwups its never deliver and customer tagged us on insta thats really samefull for us. Please improve your services
Dear Seller! We certainly understand that this was not the experience you had expected from us and we apologize for this inconvenience. Rest assured, we are getting it checked and will connect with you shortly to discuss this in detail and resolve your concerns. ~ Team SR
Nov. 23, 2024
very good and happy with the services. supportive account manager helps in resolving issues.
Sept. 30, 2025
Best app for D2C ecommerce. We've been using it for 1 year now and the best shipping aggregator we've worked so far. Kuddos to our manager Bhumika Sharma for helping us resolve queries on time. The best part is their automated systems and innovations are helpful to make logistics side of the business easier...
Nov. 22, 2024
Great service by team, hassle free shipping and now they introduce one day shipping as well, most of the customer is satisfied with the fast delivery experience. Personalise account manager helps alot in everything so i don't have to call support everytime.
Nov. 22, 2024
Great shipping provider, they help with NDR resolution, quick delivery and team is there when you need them
Nov. 22, 2024
Excellent service! customer support and tracking for orders are really perfect. My account Manager "Shiva Dasari" is Committed to his work and clients. Always available and try to get things fixed as quick as possible. 5/5
Nov. 22, 2024
I have been using Shiprocket for some time now, and while the platform offers great features and ease of use, there is certainly room for improvement, especially regarding the delivery timelines. As expected with courier services, there are occasional delays, and some deliveries get affected due to factors outside of Shiprocket's control. However, these delays can be frustrating, and it would be great to see improvements in this area as time progresses. That being said, the customer service experience has been exceptional. Ms. Manika Duggal, our Key Account Manager, has been incredibly supportive throughout. She responds to queries promptly and goes above and beyond to ensure that all concerns are addressed. Her effort to provide seamless support is definitely a bright spot in the overall service experience. I’m hopeful that with time, Shiprocket will continue to enhance its delivery processes, ensuring quicker and more reliable service. The combination of an easy-to-use platform and responsive customer support from professionals like Manika & her team, makes it a service worth considering despite occasional delivery hiccups.
Nov. 22, 2024
Shiprocket has truly elevated our logistics game! The platform is super user-friendly, making it easy to manage multiple orders seamlessly. Their competitive shipping rates and wide network of courier partners ensure that we can deliver to even the most remote areas. The real-time tracking feature keeps our customers happy and reduces our workload. Account Managers and customer support is prompt and always ready to help, ensuring client satisfaction. If you're running an e-commerce business, Shiprocket is the partner you need. Highly recommended!
Nov. 22, 2024
shiprocket is perfect for growing stores. The way it integrates with Shopify and streamlines inventory, shipping, and tracking is a lifesaver. The dashboard is intuitive, and customer support is always ready to help. I deducted half a star because I’d like more in-app tutorials for beginners. Highly recommend!
Nov. 22, 2024
we are using shiprocket from last 1 year and we are getting excellent experience
Nov. 22, 2024
Efficient and Reliable Shipping Partner We have been using Shiprocket Logistics for our Shopify store, and the experience has been seamless. The integration with Shopify is smooth, making order fulfillment quick and hassle-free. The platform offers multiple courier options, enabling us to choose the best partner based on cost, delivery time, and reliability. What sets Shiprocket apart is their excellent tracking system and user-friendly dashboard, which allow us to monitor shipments and provide real-time updates to our customers. Their customer support team is responsive and helpful, addressing any concerns promptly. Additionally, the COD remittance process is efficient, ensuring smooth cash flow management for our business. Shiprocket has truly streamlined our logistics, saving us time and effort, and helping us deliver a great experience to our customers. Highly recommend it to other Shopify store owners looking for a reliable shipping solution!
Nov. 22, 2024
I am very much happy with my current manager drishti, shes very much supportive and promt in answering my calls and queries. Till date she has solved all my issues on priority basis. Kuddos to her!
Nov. 22, 2024
over all service is great from beginner to pro level everyone can use this. pricing and customer service is best
Nov. 22, 2024
We have been using Shiprocket with our Shopify store for a while now, and overall, it's been a great experience. The platform is user-friendly and provides detailed analytics. Our KAM Mangesh and overall Shiprocket support is helpful.
Nov. 22, 2024
Outstanding shipping experience..We have been using this platform since last 4 months and getting amazing support from the shiprocket team. Everything is perfect....