ShipStation

ABSOLUTELY THE WORST SERVICE! What a scam! We first signed up for a free trial to see how it could help us with our growing e-commerce business. We had a lot of questions and the rep we were assigned was on vacation. He came back right when our free trial was ending. We got on an onboarding call and he refused to extend our free trial so that we could give the platform a try. We even asked for just a couple of days but we were told no and we would need to sign up or use a new email address. We decided to use a new email and do a new free-trial. We got this peppy representative names Amanda Bellow. She seemed helpful and guided us through the platform. We began trying to ship and encountered a series of issues (our account constantly disconnected from the ship connect and we couldn't batch print, packing slips were not customizable, and orders would not load from shopify) We got back on a call with Amanda (with great difficulty because this young girl is so busy) and she told us to upgrade to a premium plan so that we could access customizable packing slips. She noted all the other issues and said someone would get back to us. We'll spare you the torture of all the back and forth we went through with their AI and completely ineffective email support but bottom line we were told the solution was to uninstall and reinstall ship connect ever time we want to ship (amazing! What a great solution for a small business that is growing! We have so much extra time on our hands) as for the packing slips we never got any assistance. Regarding our Shopify orders not coming through, we were told to reconnect our store every time and give it a few hours for our orders to populate or recreate them directly in ship station (basically adding manual work to all the features that are supposed to be automated). We tried downgrading our plan since we couldn't use their packing slip feature and it wouldn't let us. We tried to reach their support team - no answer. We contacted Amanda who said she was so busy onboarding new customers she wasn't able to help but gave us a number to call. Around that time we started having issues with our account not connecting to our shipping carrier rates. We contacted support and called that number. George told us there was nothing he could do. It was a UPS problem. We explained that our negotiated rates showed up perfectly well on Shopify and UPS but he insisted we needed to call UPS. We asked if he could give us our next billing date because we were considering cancelling. He told us we could just cancel online and clearly, by his tone and lack of engagement this guy couldn't have cared any less about providing any further help. We called UPS (even though we had of course done that already and UPS confirmed that all of our rates are active and the issue is coming from ship station) We called back Ship station and were told they simply cannot help us when it comes to carrier rates (but they do charge $30/month for this service) Honestly, this company is absolute BS when it comes to their clunky technology and horrible customer service. And they clearly have 0 understanding when it comes to the need of small businesses. Clearly their focus is on getting people to sign up since I doubt they can keep their customers long term. Save yourself a headache. If you don't ship with dry ice, check out Pirate Ship or Shopify direct. If you ship with Dry Ice, your best bet might be to use your carrier directly even though, we know, it can be a pain. At least you will be able to ship. DO NOT WASTE YOUR TIME with this S*%!TSTATION!

Ship station only gets worse with every update. In the last 6 months it has been constant bugs, long lag times, ever-changing UI, and API issues. We have had entire days where we cannot ship orders due to some new error messages or issues connecting us to our carriers. We spend more time checking https://status.shipstation.com for outages than actually shipping out orders. Would avoid this app if possible!

The interface looks like 1998 and on top of that it doesnt sync your orders. Simple stuff like this that should work. They stole the $10/month subscription because I only downloaded it to use it on orders, and I simply do not see my orders.

Shipstation and Shopify integrate seamlessly, saves tons of time and eliminates errors.

Superbe application qui permet de fusionner les informations de la boutique shopify à la plateforme shipstation (nom et adresse d'expédition sans avoir a tout entrer l'information manuellement, si le poids de l'article est entré dans la boutique l'info va suivre) le type de colis et le transporteur peuvent être sélectionnés par défaut, reste plus qu'a imprimer l'étiquette d'expédition dont on peut voir le tarif et le numéro de suivi de colis s'inscrit automatiquement dans la commande et la commande passe au statut traitée. vraiment userfriendly

Pricing is so fair and have run into very few issues!

STAY AWAY. Not only is the app $30 a month, but it never works now. I cannot tell you how many times over the past few months I have been at the post office to drop of shipments and I either was not able to open the app to access my scan sheet, or I was locked out of my account for 0 reason. To make matters worse, their customer support is very bad. So not only did my packages get misshipped because I couldn't login, but I also couldn't print labels to fulfil our orders. If this happened 1x then sure I would be ok with it, but this has happened probably 6 or 7x times in a couple months and I am paying for this app as much as other apps with tremendous customer support that make running a business easier instead of a headache.

Absolutely stay away unless you have no choice. We pay $40 a month for this app and over the last 2 months it has been comically bad. The mobile scan sheet never loads when I go to the post office, which results in lost packages, lately it has trouble pulling rates for common carriers like USPS, the mobile app often won't even let you login, and today I cannot even access the app or website to ship out customer's order. Ship station needs to take a look at their product quality. This was once a great app and now its almost not even usable. I feel robbed given how much we pay for this and how many issues we had during the holiday season....

Absolutely, unequivocally a 0 star experience. We are a former customer who used Shipstation for years through 2022, and attempted to reinitiate service 11/2024 with no success and ABSOLUTELY no assistance from Shipstation Support. I would be extremely confident in stating that there is no service. "Chat" (unless you have their highest tiered service) is an unhelpful AI that simply reroutes you to their support pages; thereafter, when one of their "support" members initiates the chat, it is often in the middle of the night when we are asleep in the US. If you do not respond right away, they close out your ticket. For the 3 representatives from which I attempted to get any kind of help reinitiating my account and Shopify store, they ALL rerouted me to their support pages, even when I gave them screenshots of the error (broken token from my store) and informed each new representative of all futile past attempts at assistance. We are a former customer of Shipstation, and they used to have superior service. It is unfortunate to say that no longer exists, and I cannot recommend anyone to their service. I canceled my unused - yet twice billed - account today. I have attempted to get my account working since late November 2024 to no avail. This is truly a shame and I'd say stay far, far, far away.

Worked great for a few days, bought several hundred dollars of labels and then ceased letting me add credit. Support told me to create a stamps.com account which is insane given that I don't want to pay two monthly fees for two accounts when ShipStation is owned by Stamps.com

What seems to have started with the right foot forward, has turned to be a nightmare. The only reason I'm leaving a 1 star review is because I can't go lower. I'm on the paid version still on trial, and despite over a week of back and forth with not 1 but 3 support agents plus some others from Shopify, it seems no one can figure out why Shopify isn't connecting to ShipStation. Frustrated of the lack of knowledge on ShipStation's part pointing fingers at Shopify doesn't begin to express it. I will change my review once I can get someone knowledgeable enough to figure this out, as it seems the people in support have no clue what's happening.

I’ve been using ShipStation for the past six months and have really enjoyed it—until I ran into a major issue two days ago that was preventing me from purchasing labels. It seemed like a unique problem, and I wasn’t sure they’d be able to find a solution. I was just about to make the decision to permanently switch away from ShipStation. However, Gabriela R., my implementation manager from six months ago, dedicated two full days to resolving the issue and found a solution. I’m incredibly grateful for the level of dedication and support they provide through employees like her.

Shipstation support is a joke. They are foolish, ignorant, and will waste your time with multiple basic responses that are as useless as asking if the computer is turned on... IYKYK. Unfortunately this is NOT a 1 time occurrence, it is the norm. For example, I submitted a bug report where the packing slip is literally printing the words "[notes from buyer]" instead of the actual notes from buyer field contents for random orders. I submitted PICTURES of an actual printed packing slip of what it looks like when it generates correctly, and another picture of what it looks like with incorrect generation. I pay extra for an upgraded plan to be able to customize my packing slips. I created this packing slip about 8+ YEARS ago. Shipstations response? Their "answer" is that they do not help with HTML. Uuuuuhm NO this is NOT an HTML issue whatsoever, and they'd know this if they looked at my example pictures even just once. JUST ONCE. LOOK. AT. THE. PICTURES! If I did the HTML wrong I would not have an example of a correct packing slip generation, right? This is just ONE packing slip template that's affected, and it's random orders. But it'll be a miracle if I have to waste less than 10 emails just to get them to even check out the bug. The crazy thing is that back in the day, around 10+ years ago an English speaking USA based support rep used to pick up the phone and call you. Imagine that!

by far one of the most annoying bug infested app and company. Nothing works

ShipStation helps us manage multiple sales channels on one shipping platform. The integrations are smooth, and when we needed help, the account setup assistance was amazing! We have been able to streamline so many SOPs and our quick shipping department is now scary fast and accurate. A+

I like Shipstation but I have small problems about once a month and it gets frustrating.

Great app for shipping and keeping track of orders and shipments, especially if you own stores in different platforms