ShipStation

March 1, 2024

We use ShipStation and Shopify with 3 different businesses. We could not be happier with the service and the Apps.

Feb. 26, 2024

Shipstation made it extremely easy for us to ship many orders at once with only a few clicks. If your business is like ours and you often ship more than 20 orders a day, I would highly recommend Shipstation. Once item weights were inputed into Shopify, and automation rules were set in Shipstation, we were able to save at least an hour of work each day in the shipping process. Not to mention the low rates Shipstation offers. By the end of the 30-day trial, I was relieved to have found this app. : )

Feb. 23, 2024

All options are not provided each time. Shipstation at times does not provide all the information needed like previous order information or ship by information to be printed on invoices

Feb. 16, 2024

Feb. 15, 2024

I have had a lot of trouble calculating shipping costs. Sometimes my customers are charged way too much and sometimes way too little

Feb. 15, 2024

Easy integration and has streamlined and automated most all of our shipping at good rates. Very much recommended.

Feb. 14, 2024

excellent!

Feb. 6, 2024

The customer service is top notch. I had received a call from Stancey, and she helped make shipping easier and even send me the related guides that I wouldn't have been aware of with out her. She's been keeping in touch to help answer all my questions. It's been by far the best customer service experience I've had.

Feb. 2, 2024

Love this App Easy integrations with Lots of easy to use features. Shipping rates are better than I get from most carriers.

Feb. 2, 2024

Got set up right away and was given a free trial. The shopify integration was seamless and orders import in a timely manner. Stancey has been a great help and deserves a raise!

Feb. 1, 2024

Stancey was extremely helpful and even followed up with me to make sure everything was working well and going fine. Definitely would recommend getting in contact with her if possible!

Jan. 30, 2024

We migrated 2 months ago and immediately shaved hours off of our order fulfillment process. It used to take on average about 6 hours from reviewing orders to having the last one packed, we've gotten that down to about 2.5 hours through the use of pick lists, having labels printed by SKU and being able to quickly price shipping and print in bulk. ShipStation pays for itself through saved labor hours.

Feb. 22, 2024

Update: The only response I've gotten from ShipStation was because of this review. I still haven't heard back from anyone about my problem in most of a week. Seems they care more about how they look than how they actually do their jobs. It keeps getting more expensive, while the service keeps getting worse. I've been three days without the ability to create labels, and I still can't figure out if any of the support staff (who appear to be farmed out to a 3rd party now) have even used the software before. Not only did my fees DOUBLE for using my own carrier accounts, but the service and support are 1/10th of what they used to be. This is the worst way to spend your money. Find something else. Im cancelling and moving to Ordoro. Update: After 2 weeks of outage my issue was finally resolved and we were able to create labels again with the carrier we have the best agreement with. We lost ~$3000 in increased shipping costs in this window of time. Shipstation was gracious enough to provide us with a $400 credit to make up for this.... Responses were slow, and we were more or less left completely in the dark on what was going on, or what discoveries were made. We were never provided with a reason for the outage. We are still working to migrate away from ShipStation at this point.

Jan. 24, 2024

Stancey Curry was great!

Jan. 19, 2024

Choose this app because it is used by many big brands, the price was right, and the integration between multiple selling platforms is perfect. Saves me so much time and money when it comes to shipping.

Jan. 18, 2024

I appreciate the follow-up calls from my representative, Stancey. She is consistently prompt with her callbacks and exhibits great patience in addressing my questions. What sets her apart is her dedication—she took the initiative to visit our e-commerce site, SpiritofCAN.com, showcasing a genuine interest in understanding our business. This speaks volumes about their authentic commitment to our partnership.

Jan. 18, 2024

Great experience using shipstation with our new business so far. Customer service is always so helpful and friendly, which is so appreciated! This platform really allows me to stay organized and gives me everything i need for shipping, returns, etc. all in one place.

Jan. 16, 2024

Customer service is great and really helpful. This app has saved us a lot of time with printing labels. Definitely recommend for any company.

Jan. 3, 2024

Shipstation was extremely easy to setup. I was able to link it to my Shopify store seamlessly. After tinkering around with it and watching a few youtube videos I trained my team and was ready to go within an hour. I was called by the onboarding team but didn't real need the assistance. Highly recommend for the easy of use and seamless integration.

May 30, 2024

Frequent bugs, frequent unnecessary UI "upgrades", unbelievably painful claims process. Best to just stick with Shopify shipping. EDIT Dec 19, 2023 - After posting this review, ShipStation reached out and provided partial resolution. Revising to 3 stars. If all is resolved, will edit to 5 stars. EDIT May 30 2024 - Support continues to be supremely unhelpful and inefficient. Revising to one star, and back to exploring other options.