ShipStation
ShipStation - The Best Way to Ship on Shopify
Rating
4.2
feedback
788
chart
#104
All reviews
Rating Breakdown
Review RSS Feed
June 25, 2021
Shipstation is great for keeping orders from many stores in one place. Great customer service too, very responsive!
Glad to hear it! Thanks for the great review.
Sept. 28, 2021
Overall we are very pleased with Shipstation and it is far above any other shipping program we have used. We use several different shopping channels and Shopify Ecommerce website. Shipstation does a good job of allowing us to view and fulfill our orders. One or two suggestions that would make our experience better. 1. The ability to place a QR code on our packing slip so that customers could scan and provide a review on our respective sales channels. 2. Would prefer reduction in frequent changes in UI of Shipstation sometimes disrupts our settings. These updates / changes come with little warning, and disrupt our process. Overall Shipstation does a great job and would recommend to others.
Thanks for sharing! Saving time and money is what we're all about. We're happy we could help your business streamline all your shipping processes.
June 23, 2021
We find tremendous value in using ShipStation. We used to create shipping labels through our carrier web portals and it was very time-consuming entering information from the orders. We save countless hours using ShipStation. The integration is seamless and customizable as well.
Thanks for the great review! Stories like yours make our day :-)
June 23, 2021
ShipStation is easy to integrate and use with Shopify. In the past year and a half it has saved us hundreds of work hours for our small team allowing us to focus on other aspects to continue growing our business. I cannot imagine doing an online retail business without using ShipStation anymore.
Thanks for sharing! We can't imagine doing business without you either.
June 18, 2021
This app has enabled us to ship orders with accuracy, using the scan to verify option. We have no order complaints now due to incorrect items being sent & has sped up the packing system massively. Wonderful customer support, we had a few technical issues and received a call quickly to fix the issue.
Incredible! Thanks for the kind review!
June 10, 2021
A decent system overall but have an issue? Going on our 7th business days as of now to fix ONE issue that I also had to previously have them fix. Customer support is non-existent when you need anything done FAST. No phone support. Only chat which is a waste of time. And email response very 2-3 business days.
Hi there, we hope that we were able to resolve this issue for you today! We we strive to respond at the speed your business moves and greatly value your feedback on this matter.
June 9, 2021
One of the worst customer support systems I've dealt with. If you're lucky they'll respond within 48 to 168hrs. Their response is usually tired and unhelpful. No live support and they'll happily ignore all requests to chat with support. Currently looking for an alternative solution.
Hi there, we're sorry to hear that you had a negative experience with ShipStation support. We are actively working to improve this experience and appreciate your feedback.
June 8, 2021
Love Shipstation. Its a great platform to not only ship, but also run some of our production operations. Shipstation has helped us fulfil over 400,000 orders to date.
Congratulations on your success! And thanks for the kind review. We're happy ShipStation could help Made by Mary run smoothly.
June 1, 2021
The app is good, but good luck if you need help from their support. We just had a simple request for them to delete our shipping carriers so that we could re-add it under a different username and password, and we've been waiting for a week now for them to respond. We can't use Shipstation until they complete our request, so we are "dead in the water" until they choose to help us.
Hi there, thank you for the review! We're glad to hear that you like using the app, and we value your feedback on how we could improve your experience.
May 12, 2021
This app is not user friendly at all. None of my orders would show up and I had to put them in manually. Also they have awful service and dont have live chat. Download Pirate Ship Instead
We're sorry to hear you had a negative experience! ShipStation offers live chat support for most users, including trial users. We’d love to help make sure all of your orders are importing correctly. Here's a quick article about contacting our support team: https://help.shipstation.com/hc/en-us/articles/360025853032-Contact-ShipStation-Support#how-to-contact-shipstation-0-1
May 10, 2021
ShipStation is very helpful. Shopify Order information goes directly to ShipStation and saves me so much time - time I can spend on baking cookies. I used to waste a lot of time preparing shipping information. Now with ShipStation it takes minutes and the package is ready to go. I ust wish ShipStation had is a help desk. The only way to get assistance is through email that where I may not get a response for 24 hours, or a chat that is not always available. When I'm having trouble with getting a label printed, I can't wait that long to get assistance. Otherwise, I'm extremely happy with ShipStation.
Hi there! Thanks for the kind review. We love hearing that you have more time to focus on baking, and we hear your feedback on support response times. We're actively working to improve that experience.
May 7, 2021
I would like better tutorials explaining how to troubleshoot problems that arise when using multiple stores/multiple branded labels/ pick lists. My branded forms are crossing over and show up in the wrong store's printed items.
Thanks for sharing your feedback! We love to hear how we can improve your experience.
May 5, 2021
We use this App to connect to both our eBay and Shopify Stores so we only have to use one shipping software for all our shipping needs.
Thanks for sharing! Simplifying your shipping processes is what we're all about. We're glad to hear that we could help!
May 4, 2021
I love using Shipstation. It integrates seamlessly, and helps me keep shipping costs down. I can easily track shipments from various selling venues, as well as my own website in one easy to use platform.
We love to hear it! Thanks for the kind review, Annie. — ShipStation
April 30, 2021
ShipStation is absolutely vital to our online selling processes, allowing us to easily keep track of MANY orders with different kinds of complicated settings, "splitting" orders if a certain item is temporarily out of stock, keeping inventory organized, and automating the process of assigning default package and shipment settings based on items ordered or locations. It is an absolute lifesaver and saves us tons of time, energy, and money over Shopify's built in shipping options.
April 29, 2021
I really like how easy it is to use. The integration with shopify is seamless and it's super easy to import orders. Also, I like how it integrates with my stamps.com account so you can easily add more money as soon as you run out of shipping budget without leaving shipstation.com or disrupting the current order that you're, oftentimes, right in the middle of shipping. I also like how easy it is to process returns or exchanges and how it gives me the ability to email the customer with the return label automatically OR download the label so that I can send it as an attachment in a personal email to the customer's exchange or return request. Honestly, no negative feedback and would highly recommend it to any other CPG start-up.
April 29, 2021
Excellent solution for shipping, best app in this category! We use it for more than a year, and extremely happy with it
April 23, 2021
We love this app. It has saved us so much time in doing our shipping. We love how quickly we can do shipping for all our orders in just a few clicks.
April 20, 2021
ShipStation has come a long way since I started using them 7 years ago. Now, it is seamless and saves me hours of shipping time each week. ShipStation Connect has become more efficient at integrating with my 2 Shopify stores and I am sure it will continue to do so going forward.
Using app
Over 9 years
Total reviews
3
Average rating
3.7
Feb. 28, 2022
ShipStation is one of the best shipping software. It has great automation features which can configure according to customer requirements. Their customer service is good!!!