ShipStation

Sept. 7, 2017

*Not suitable for International shipments over $2500* Doesn't support NAFTA form for shipping to Canada on any carrier. Doesn't support SED/EEI form for international shipments over $2500 on any carrier.

Sept. 5, 2017

Horrible. We chose them ShipStation weeks before our launch and when ever we contacted them it was never their fault that the labels could not be printed . They blamed Shopify they blames Fedex....it was never there issue. To top it off when we launched after they assured us everything was fine....IT FAILED and no one was there to help. No Human -- No Chat. We called ShippingEASY got real people and they got us up and running in it all out in 1 phone call . Thank You SHIPPING EASY. GOOD BY SHIPSTATION

Sept. 1, 2017

Initially was told this app would work for what we needed only to find out several hours of work later that it did not get rates. I had told them that I wanted to use this to replace a competing product and they never clarified that it would not work for that purpose. This is probably a good product but they didn't accurately explain what they offered when I asked up front.

April 28, 2017

I see I'm not the only one. The app isn't working. You cant do a "end of day". I FINALLY got a response from their customer service that suggested a use Chrome in stead of Safari... and it didn't change. You cant close off the shipments anymore, and its not an error on my end. Now they don't even respond. So if you have printed off 50 shipments, and cant even close off... its a complete waste of time. UPDATE: They finally fixed the problem, took a good week.... but its working now. They did apologize for not responding and they did fix the problem so that the app works for me now. UPDATE AGAIN: after a few days of working, the app isnt working again... and im getting ZERO response from their customer service team. Not even a basic "we are looking into it"... nothing. After printing dozens of labels, i now have to re-print them else where manually, and email each customer their new tracking. So much for a time saver!

April 5, 2017

As long as it works its ok Inventory control is not good you have to sell an item before you can add the warehouse location so if you have a lot of inventory items stay away If you happen to need support RUN FOR THE HILLS - Customer service just dont care

March 6, 2017

Absolutely ABYSMAL customer service. They only offer chat and email support and both are slow and typically worthless. On top of which, they don't bother to offer support until starting at 9:00 am eastern (country club hours). By that time of the day, if I've got issues with their software, my day's already shot! WHY ARE THEY SO AFRAID OF THE PHONE???? The software is largely good, but if you're looking for support, go with ShippingEasy! At least they have a phone number and are concerned about customer service. ShipStation simply doesn't care about its customers or about providing quality customer service! If you're thinking about using them, try someone else FIRST! If you're already using them, you should be looking around.

March 3, 2017

Into this app for 2 weeks now and am very disappointed in the support service. Can't call them unless we have the most expensive package. Rep is of no help. Just submitted a support ticket; we'll see how fast they respond. It seems like this may be the right program for us, but there's just no help in setting things up.

April 29, 2016

Wildly inaccurate declared customs values on international orders, glitches, frozen screens, lots of whirly wheels. Your ShipStation experience if you choose to accept it. This app is not recommended for anyone who sells outside of the US. It uses list price on customs forms rather than price actually paid.

June 24, 2015

ShipStation was just great until a few months ago. Then things started going wrong. The app began to lose track of our scale at random times and could no longer read weights. At first we thought it was the computer we were using so we bought a new one but it did not help. I tried downloading ShipStation Connect and reinstalling it but it still did not fix it. So we decided maybe it was our scale and replaced that as well. All to no avail, so I went to the forum to see if there was anyone else having issues. I found not one but many others having the same problem with the printer or the scale. That was not the worst of it though. They made a change to the weights and included a decimal place in the ounces. This caused errors in more than one area and I submitted a request to support to tell me how to remove the decimal from my set up. Well, I got lectures, articles and repeated explanations as to why I needed that decimal. I was told that there was no way the decimal could have caused any problems and that it was there to stay. And that was that - we immediately began looking for a new app to replace ShipStation. Absolute worst customer service and support ever experienced.

April 7, 2015

Worst customer support on the planet. Don't waste your time.