Captain Shipping Protection
Shopify shipping insurance app, Captain Shipping Protection
Rating
4.9
feedback
280
chart
#148
All reviews
Rating Breakdown
Review RSS Feed
April 21, 2023
this app works out of the box, support is fast. if you are looking to charge shipping insurance to your customers this is the app for you
April 21, 2023
Great assistance! Thank you Elly for helping solve the issues i had. I would recommend this tool to everyone!
April 21, 2023
Really fast answers, and the support is nice and helpful. I do recommend this app ! Elly is nice and helped me out in few minutes !
March 29, 2023
The app is great. Extremely great customer service. Very helpful. Thanks a lot for the team. Highly recommended for anyone. Specially for a beginner.
March 23, 2023
Super easy to install, excellent customer service. Now, I want to see it working with the first claim. But overall very straight forward.
March 20, 2023
Very easy to use app. The customer support is fantastic and very responsive, would highly recommend :)
March 14, 2023
Highly recommended!! Exactly what I needed for my store! Support only took a couple of days set me up!
March 10, 2023
Fantastic app and fantastic service! I really recommened this app to increase your AOV. The Live chat always reply in 1 minute. 5 stars from me without hesitation!
March 7, 2023
Support on this application has been very helpful. And the ability to use these features is a game changer!
March 7, 2023
Great support! Really quick reply and sorted my query right away. Would definitely recommend. Thank you!
March 1, 2023
I was chatting with Mig from the support chat. I'm very grateful for her help since she replied promptly and was very patient.
Feb. 21, 2023
I had Elly helping me out to remove the branding and she did so very quickly and was very nice about it, and added custom insurance icons. This was amazing thank you
Feb. 19, 2023
Fantastic option for those who "self insure" via the Shopify insurance. We have used a few different apps and this one by far is the easiest. Doesn't slow down checkout, or the store at all. Customer service was super quick answering a question I had as well. 10/10 recommend this app!
Feb. 15, 2023
Chat was fast communication with quick response and customer service rep was helpful. Answered the questions I had.
Feb. 9, 2023
It works great, plus the customer service chat is a plus, you can set it up however you want and you can add your policy! 5 stars!
Jan. 31, 2023
Great app, and outstanding support! They solved my issues in less than 24 hours and I felt like the most valuable customer.
Jan. 17, 2023
Appreciate the quick and painless assistance. Rep was friendly as well and offered assurance by letting me check that it was done correctly before ending chat.
Jan. 6, 2023
Calculations correct, but does not work with multi currencies. It was changing the currency symbol for the total amount in the cart. No reply to my support request. Use it with 1 currency only and seems to work fine. And be aware. Upon installation it shows up as a product: The box: This is a physical product was ticked. I did not know that. So shopify tells customers this can not be shipped to their address, so if the insurance is activated the whole cart can not be checked out. If you run a big store you are about to loose a lot of sales not knowing what is causing the problem. This kind of app developers should be banned from the platform immediately! This is not a small issue. It is stupid not to double check all settings before releasing the app.
Major Updates. We value customer feedback and in response, the We completed two major updates 1. the added insurance items will be digital products and will not require shipping. 2. we have made a perfect conversion of currencies to support merchants' global business! ------------------------------------------------------------------------------------- Hi, Dear Barista och Espresso Team, First of all, we would like to express our sincere apologies to you, We follow the value of the customer first and We will be the first to establish communication with you, and active support and service, we highly value ~ We do our best to solve 100% of the problems you mentioned. and we will ensure that the insurance weight works perfectly, Thank you for your support as we develop and grow together. Kind regards, Captain insure Team Sunny
Dec. 13, 2022
Very simple & effective way of increasing trust with your customers while also increasing AOV of your store! :)
Dec. 8, 2022
Sunny introduced case study to me, I had a good expectation, very interested, and applied for free installation in the afternoon, currently in the test environment, great customer support, will be online tomorrow!