All reviews

Rating Breakdown

  • 5
    90% (2,966 ratings)
  • 4
    6% (209 ratings)
  • 3
    1% (30 ratings)
  • 2
    1% (25 ratings)
  • 1
    2% (74 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 21, 2024

Excellent support, very responsive and comprehensive feedback at any time of day :) You guys are top-notch!

Store

SPINTAP

Using app

--

Total reviews

1

Average rating

5.0

4 / 5 Share

Nov. 20, 2024

Very good customer service

Using app

Almost 2 years

Total reviews

2

Average rating

4.5

4 / 5 Share

Nov. 17, 2024

The Shogun page builder is easy and intuitive to use for making good looking blogs - but it certainly helped that a collegue made a 30 min tutorial for me. One small glitch is that it if you try to add too many elements before publishing sometimes they don't work. Having said that the results are infinitely better than using the blog function in Shopify. The other thing to notice is that the customer service is exceptional for third party software. They respond quickly and even follow up! Imagine that!

Using app

Over 3 years

Total reviews

1

Average rating

4.0

4 / 5 Share

Nov. 14, 2024

As a designer, I find this tool incredibly convenient for customizing landing pages without any coding required. While there are occasional hiccups in functionality, the exceptional customer service more than compensates for these instances.

Using app

About 5 years

Total reviews

1

Average rating

4.0

5 / 5 Share

Nov. 13, 2024

Super helpful team, great app! Even on the basic plan.

Store

Ello

Using app

Over 3 years

Total reviews

3

Average rating

5.0

4 / 5 Share

Nov. 13, 2024

servicio al cliente super rápido!

Store

Lonbali

Using app

Over 1 year

Total reviews

1

Average rating

4.0

5 / 5 Share

Nov. 12, 2024

Great help and quick response! Thank you!

Using app

Over 4 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 12, 2024

Best support of any app we've used. Thanks Andre and James!

Using app

About 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 12, 2024

great customer assistance and very quick and friendly feedback!

Store

Alsta

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 11, 2024

I totally loved this app, and I tell you why. For one, you get to build the page the way you want. You have control at the helm. You want a video player at the top, you can do it. Also, to optimize right there and then was great, and much more. Heavily recommend it

Using app

3 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for leaving us a review, Frankie. We are super glad to hear that your experience with Shogun has been amazing. Thanks for all the love and support. ❤️ Sweetan | Client Services Shogun

5 / 5 Share

Nov. 8, 2024

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Manon. Thank you so much for leaving us a review. We greatly appreciate your love and support. 😊 Sweetan | Client Services Shogun

5 / 5 Share

Nov. 7, 2024

Got an awesome support from Sweetan

Using app

About 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, thanks for taking the time and sharing your feedback by leaving us a review. It was great to communicate with you and I am glad I was able to help. 😊 Please don't hesitate to write back to us if there if anything else we can assist you with. Sweetan | Client Services Shogun

5 / 5 Share

Nov. 6, 2024

Very good customer support. Overall good app.

Store

DrillX

Using app

14 days

Total reviews

1

Average rating

5.0

Developer Reply

Hey there, May. We appreciate the feedback and are glad to hear that your experience with Shogun and our support has been a good one. Please do let us know if there is anything else we can assist you with. 😊 Sweetan | Client Services Shogun

5 / 5 Share

Nov. 6, 2024

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Hey there, Claire. Thanks for taking the time and leaving us a review. Please let us know if there is anything else we can assist you with. 😊 Sweetan | Client Services Shogun

3 / 5 Share

Nov. 4, 2024

I have been using this app for a couple years and have mixed reviews. I find this app to be nice for formatting a page with images and simple text, but full of glitches and so hard to use when you are creating a page with columns and lots of text with different formats, sizes, and links such as a "stockist page" It acts up like crazy and changes the formatting of the lines over and over to different options that were not selected. Adding a couple stores to my page is like a 45 minute venture to get it right. Plus the text formatting box pops up right over where you are working on the page so you often can't see what you are typing and formatting until you click away. I will likely begin to shop around for a new app when I have some time to invest.

Using app

About 4 years

Total reviews

1

Average rating

3.0

Developer Reply

Hi there, Corrine. Thanks for taking the time and sharing your feedback in the form of this review. While I appreciate the feedback, I am sorry to hear you faced some issues with one of your recent pages with columns and other elements. I believe there is a better way to work on the page, assuming the page in question is the most recently published page. I don't see a support interaction about the same either, please correct me if I am wrong. However, I have reached out to you directly and I would love to check this further for you. I'll appreciate it if you could reply back to my email. Thanks. Sweetan | Client Services Shogun

5 / 5 Share

Nov. 4, 2024

Great app! Customer service is very helpful and quick to respond.

Using app

Almost 6 years

Total reviews

3

Average rating

5.0

Developer Reply

Hi there, Clement. Thank you so much for leaving us a review. We are glad to hear that you are having a great experience with Shogun and our support team. We appreciate your kind words. Please let us know if there is anything we can help with in the future. 😊 Sweetan | Client Services Shogun

1 / 5 Share

Sept. 4, 2024

I don't understand their pricing and how the price continues to increase for the Build plan - the app is kind of clunky too.

Using app

Over 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Hey there, Thanks for writing this review and sharing your feedback with us. Can you elaborate a bit more on what is not clear with our pricing? The Build plan active on your account is the old Build plan that comes with extra pages. If you don't wish to stay on this old Build plan and if you would like to activate the new Build plan you are free to uninstall the app and reinstall it again. When you reinstall you should be prompted to select the new Build plan on the pick a plan page. I see you were in a conversation with my colleague, however, could you also share more details about how the app is being clunky for you? Thanks. Sweetan | Client Services Shogun

2 / 5 Share

Aug. 7, 2024

It's a great app but so so many issues. A bit over it to be honest.

Using app

Almost 3 years

Total reviews

2

Average rating

3.5

Developer Reply

Hey there, Thanks for leaving us a review and sharing your feedback. Sorry to hear that you are facing issues. I was trying to locate a recent support conversation under all the email addresses we have for your account and I wasn't able to locate a conversation. Could you please help us with more context about the kind of issues you are facing? That should help us to analyze this better and assist you further. Our support team is more than happy to address the issues for you. You can reach out to our support team at [email protected]. We'll look forward to hearing from you soon. Sweetan | Client Services Shogun

2 / 5 Share

July 17, 2024

Used this on Bigcommerce for years then moved to shopify. Better and less expensive alternatives like Gempages out there. Also, this will install a ton of code in your theme that you will have to remove manually if you uninstall it. Shogun did not respond to our numerous emails for help to remove this code. We eventually got rid of it all but beware if you decide not to keep using this.

Using app

3 months

Total reviews

5

Average rating

4.4

Developer Reply

Hey there, thanks for leaving us a review. We are sorry to hear that your experience with Shogun wasn't a positive one. I do want to mention that Shogun is a solution provider with solutions such as A/B testing, Targeted Experiences, SEO, and AI. We aren't just a page builder. However, we are happy to hear you have found an alternative. Also, every app adds code to the theme, that's how apps work. Our app installs minimal code to ensure your pages work, even when you uninstall the app. Our team responds to each and every email we receive, however, if you didn't receive a reply, could you share more details with our team at [email protected]? Our team will also be happy to provide you with resources on how to easily remove the Shogun code from the theme. Thanks for trying Shogun. Sweetan | Client Services Shogun

1 / 5 Share

July 17, 2024

Uninstalled the App and got charged nonetheless.

Using app

10 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi there! Thanks for your feedback! We wouldn't expect you to have been charged if you uninstalled the app while you were still in the trial period. Unfortunately, we no longer have your email, as it was redacted (standard procedure on uninstallation). Could you send us an email to [email protected] referencing this? Then, we can look into and resolve this issue for you. We are looking forward to hearing from you! James | Client Services Shogun