Shogun ‑ Landing Page Builder

Hi there, thank you so much for the wonderful feedback! 😊 We’re thrilled to hear Shogun has been such a time-saver across your sites. I’ll make sure to share your kind words with Andre and the team. We are super glad to know that we could help, and we’re grateful to have you with us! Please let us know if there is anything else we can assist you with. ❤️ Sweetan | Client Services Shogun

Thank you so much for your kind words! 🎉 We’re so glad Shogun makes page building simple and accessible, and it’s great to hear our support team could be there when you need them. We truly appreciate you being with us! Sweetan | Client Services Shogun

Hi there, we greatly appreciate you leaving us this feedback. This absolutely made our day 🙌 We’re so glad that Shogun and our support team could help you move fast and save time; that’s exactly what we aim for! It was great to communicate with you. I am happy that I was able to help you. 😊 Thanks for trusting us and letting us be part of your Shopify journey! Sweetan | Client Services Shogun

We truly appreciate your glowing feedback! 🌟 It’s always our goal to make things smooth and stress-free, and we’re so happy to hear we’ve been able to help quickly each time. 🚀 Sweetan | Client Services Shogun

Thank you so much for the review! 🌟 We’re thrilled to hear Justine was able to help you with the new editor. We’ll be sure to pass along your kind words! 🙌 Sweetan | Client Services Shogun

Thank you so much for leaving us a review. I am glad I could help. 😊 We're thrilled to hear that you had a great experience. If you ever need anything else, we're always here to help! Sweetan | Client Services Shogun

Hey there, thank you so much for sharing your feedback and leaving us a review. We are super glad to hear that we could help resolve the issue in a timely manner. Please let us know if there is anything we can help with in the future. ❤️ Sweetan | Client Services Shogun

Hi there, thank you for being with us for over two years — that truly means a lot! 😊 We’re so glad you’ve found the app easy to use and noticed the recent improvements. Our support team works hard to be there whenever you need us, and it's great to hear that’s made a difference. Thanks again for your continued support! Please let us know if there is anything we can help you with. Sweetan | Client Services Shogun

Thank you so much for leaving us a review. :) Please let us know if we can help you again. Sweetan | Client Services Shogun

Thank you for your feedback! We're glad to hear our team was able to respond quickly when you needed help. We're always here if anything comes up! 🙌 Sweetan | Client Services Shogun

Thank you so much for your kind words! 😊 We're thrilled to hear that our support team was able to assist you promptly and thoroughly. It's also great to know you're seeing improvements in loading speed — we're always working to optimize performance. If you ever need anything else, we're just a message away! 🚀 Sweetan | Client Services Shogun

Hi there, thanks for leaving us a review and sharing your experience. We are glad we could help. :) Please let us know if you have any further questions. Sweetan | Client Services Shogun

Thank you for your continued support! We're so glad to hear that you've been finding the editor easy to use after a year with us. It’s great to know Shogun has been helping you manage your pages smoothly. If you ever need any assistance or have feedback, we're always here for you! 😊 Sweetan | Client Services Shogun

Hi Fleur! Thanks for leaving your feedback with us. We understand Shopify support has given the impression that the issue you were experiencing with your checkout is related to our app, and the code that we have in your theme. That same code has been in your theme unchanged since December 2022, and the nature of the issue you are experiencing does not relate to any function Shogun touches on. We've offered to help perform some real troubleshooting and requested collaborator access to have a look and await your reply. James Shogun Support

Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with our support team — and I truly appreciate the shoutout. We’re always here to go the extra mile and make sure you have everything you need as you learn the app. Your kind words mean a lot — we’ll definitely keep it up! 😊 Sweetan | Client Services Shogun

Thank you so much for your kind words! We're really glad to hear that you've had a positive experience with Shogun and that our support team has been able to assist you quickly. If you ever need anything else or have any feedback, we're always here to help. Thanks for being part of the Shogun community! ❤️ Sweetan | Client Services Shogun

Update - 11th June, 2025 Hi again, Taylor. I see you were in a conversation with our team to help figure this out, and while our team offered to help, you were able to self-resolve the issue. We appreciate the update and apologize for any trouble or inconvenience this situation has caused. Please let us know if there is anything else we can help you with. Sweetan Client Services Shogun ----------------------------------------- Hey there, Taylor. Thanks for sharing your feedback in the form of this review. It looks like my colleagues tried to help with this via email and have requested some help from your end. We need to collab access code to send the collab access request so we can check your theme files and help remove the code. I want to let you know that when you uninstall our app, the code remains in the theme to ensure your pages that you edited and published with Shogun continue to work live. However, if you are not looking to use the app, we recommend reverting any imported pages before you uninstall to ensure they work. I see you had 19 pages in Shogun and simply deleting the code would cause issue where the pages may lose the CSS or the formatting. Having said that, our team provided with the detailed instructions on how to remove the code, and have even offered to help further by deleting the code for you. We request you check the email thread and help us with the collaborator access code so we can send the request and check the theme files for you. I am not sure what felt clunky as I don't see any other support thread about the same. if you were facing an issue you could have shared the feedback with our team and we would have been happy to assist you. I do see you initially installed our app on April 13, 2020 and then reinstalled this month. We will look forward to hearing back from you on the same email thread so we can help you further. Sweetan | Client Services Shogun

Hey there, Bart. I am sorry to hear about the issues that have led to this 1 star review for our app. I was looking at your account, and I have a few things that I would like to clarify. 1 - We offer 10 days of free trial on all our plans. When you select the trial, Shopify will proceed with the authorisation of the upcoming/recurring monthly charges. This happens when you select the plan to trial. That doesn't mean you will be charged right away. You can uninstall the app before the 10-day free trial period to cancel. 2 - Any app that is installed will add some code to the theme to ensure it functions correctly. The same happens with Shogun. When you install the app, Shogun adds minimal code to ensure you can create or edit pages. This is normal behavior. However, you can always remove the code using our detailed guide if you are not looking to use the app. I see you imported 2 pages to us, and you will see the Shogun code in the theme. 3 - I am not able to locate any support conversation under your email address about these issues. Our team is more than happy to assist you if you have any doubts or questions. I see you refer to some of your pages having issues due to Shogun where the text is removed. If you could provide the example pages along with the screenshot of what text is removed, our team will be happy to check. BTW, I want to let you know that installing Shogun doesn't cause such issues, but we can only check when we have an example. My colleague, Kevin, reached out to you via email to understand the issues further and help you, but I see the message hasn't been read and it has been 2 days. We request you to please reply to that thread so that we can help you better. Sweetan | Client Services Shogun

Hi there, thank you so much for leaving us a review. Please let us know if there is anything else we can help you with in the future. :) Sweetan | Client Services Shogun