All reviews

Rating Breakdown

  • 5
    90% (2,955 ratings)
  • 4
    6% (205 ratings)
  • 3
    1% (29 ratings)
  • 2
    1% (22 ratings)
  • 1
    2% (72 ratings)
Review RSS Feed Review RSS Feed

4 / 5 Share

Feb. 1, 2024

Using app

8 months

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for leaving us a review, Francesco. We appreciate the continued support. Sweetan | Client Services Shogun

5 / 5 Share

Jan. 30, 2024

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Fatemah. Thank you so much for taking the time and leaving us a review. Please do let us know if there is anything else we can assist you with. We appreciate your continued support. Sweetan | Client Services Shogun

5 / 5 Share

Jan. 27, 2024

Shogun really is your secret weapon to optimising your store to maximise conversions. Moreover, the support is exceptional, Sweetan spent a lot of time patiently talking me through a challenge and he even jumped on a call late evening of a weekend. Very much appreciated, thank you....

Store

pawable

Using app

About 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Hey there, Neil! Thank you for taking the time and leaving us a review. It was great to communicate with you and I am glad to hear that I was able to help resolve the issue. We are always here to assist you should you bump into any other issues or have any further questions. Thank you so much for all the love and support. 😊 Sweetan | Client Services Shogun

5 / 5 Share

Jan. 26, 2024

Exceptional support. Proactive and focused on problem-solving, the staff members contribute significantly. The app is deeply integrated and fully functional, consistently driven to update its functionality. It's not cheap, but the value you receive in return is substantial. In my opinion, it's the best tool you can get!

Using app

3 months

Total reviews

6

Average rating

4.7

Developer Reply

Hi there, Daniel. Thanks for sharing your feedback in the form of this wonderful review. We are super glad to hear that your experience with Shogun and our support team has been wonderful and that you are finding the app functional with respect to your requirements. Please let us know if there is anything else we can assist you with. We appreciate your support. Sweetan | Client Services Shogun

2 / 5 Share

Jan. 26, 2024

Price increase from 39 to 99 USD? This is ridiculous. We just use it or rather used it for a couple of pages. We will now switch to an alternative.

Store

PURISTO

Using app

8 months

Total reviews

1

Average rating

2.0

Developer Reply

Hi there, Benjamin. Thanks for leaving us a review and sharing your feedback. We have indeed changed our plans and pricing a bit. However, I feel there is some misunderstanding here. Your account is still subscribed to our old/legacy plan and we are not forcing you to upgrade your plan. You can continue to be on the same old plan until you have the app installed. If you uninstall the app or upgrade, you will lose the legacy plan you have when it won't be possible to downgrade back to the old plan. However, as I suggested, we are not forcing you to change the plan. You can continue to use it while the app is installed. I tried to connect via phone but that went to voice mail. I have reached out via email and I would appreciate it if you could reply to me should you have any questions or doubts. Sweetan | Client Services Shogun

1 / 5 Share

Jan. 24, 2024

charged me 99$ when i had uninstalled a long time ago, get back to me to refund my money please

Using app

About 1 month

Total reviews

2

Average rating

3.0

Developer Reply

Hi there! Thanks for reaching out with your feedback. We noted your request for a refund yesterday, and my colleague, Sweetan of the Billing team, replied to say that he had processed your refund and that the amount would be back with you in the next 5-10 days as per normal process. It looks like our email reply may not have been received and we suspect the email address you used to reach out to us had a slight typo. If there are any outstanding action items, could you please write back to us or reply to the same email thread? We'll be happy to assist you. Looking forward to hearing back from you. James | Client Services Shogun

5 / 5 Share

Jan. 19, 2024

Very helpful customer service (Sweetan was especially helpful), the app is easy to use and helps you make very nice looking websites. I highly recommend!

Store

Ludivo

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Hey there, Izayah. Thank you so much for leaving us a review and sharing your feedback. It was great to communicate with you and I am glad I could help. We'll be here to assist you again should you have any further questions or bump into any issues. Thanks for your love and support. Sweetan | Client Services Shogun

5 / 5 Share

Jan. 12, 2024

It has prompt and effective assistance in resolving my issues via chat. Rhys's professionalism and swift problem-solving skills are commendable.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time and leaving us a review and sharing your feedback, Samantha. We greatly appreciate this. Rhys is indeed awesome and I am glad to hear that he could help resolve the issues. I am happy to pass on the kind words to him. Please don't hesitate to write back to us if you have any further questions. We'll be here to answer them for you. 😊 Sweetan | Client Services Shogun ‑ Landing Page Builder

5 / 5 Share

Jan. 9, 2024

Amazing customer service!

Using app

Over 3 years

Total reviews

7

Average rating

4.6

Developer Reply

Hi, Bruno. Thank you for leaving us a review and sharing your love. Our support team is glad to hear about your experience and we'll look forward to assisting you again in the future. 😊 Sweetan | Client Services Shogun ‑ Landing Page Builder

5 / 5 Share

Jan. 9, 2024

Super fast support!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hey, Serenad. Thanks for taking the time and leaving us a review. We are happy to hear that you are having a great experience with Shogun and our support team. Let us know if there is anything else we can help with. 😊 Sweetan | Client Services Shogun ‑ Landing Page Builder

5 / 5 Share

Jan. 8, 2024

I emailed the helpline from Shogun with an issue I was struggling with and I received a very prompt reply from James who understood my issue and gave me a couple of different steps to be able to solve it right away.

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi there, Victoria. Thank you so much for leaving us a review. I am glad to hear that James was able to under the issue and offered help with steps to resolve it right away. I will be happy to share the feedback with him and our entire support team. We'll also be looking forward to assisting you again in the future. 😊 Sweetan | Client Services Shogun ‑ Landing Page Builder

5 / 5 Share

Jan. 4, 2024

Shogun has been the best solution I've found to adding new pages to my site without having to find a developer every time (my original Shopify dev ghosted me after 5 years). Whenever I've run into issues (mainly where I couldn't figure out how to do something), their customer service team is very helpful and quick to respond.

Using app

About 2 years

Total reviews

4

Average rating

4.8

Developer Reply

Thank you so much for leaving us a review, Danae. I am super glad to hear that Shogun has been the best solution for your requirements without having to work with a developer. Our team is always happy and available to assist should you bump into any issues or have any questions and I'll be sure to share the feedback with the entire team. 😊 Please let us know if there is anything else we can assist you with. Thanks for your continued support. 🌟 Sweetan | Client Services Shogun - Page Builder + SEO

5 / 5 Share

Dec. 26, 2023

They did a great job trouble shooting then fixing an issue I was having.

Using app

Over 6 years

Total reviews

2

Average rating

5.0

Developer Reply

Hey there, Jeff. Thank you so much for leaving us this review. We greatly appreciate your feedback and are glad to hear that our team was able to fix the issue for you. We'll be here to assist you again and will look forward to hearing back from you. Thanks for your support. 😊 Sweetan | Client Services Shogun A/B Testing & CRO

5 / 5 Share

Dec. 19, 2023

Having recently started using Shogun for the first time, my initial experience with their support left an outstanding impression. I encountered an issue, and upon reaching out, they responded promptly with a Loom video that not only addressed my concern but also provided a clear step-by-step guide to resolve it. If their support consistently delivers this level of assistance, I'm genuinely pleased to have chosen Shogun for my landing page needs.

Store

My Store

Using app

7 months

Developer Reply

Hi there, Chris. Thanks for leaving us his review and sharing your positive experience with Shogun and our support team. 🤩 Our team is always here to assist and we strive to ensure we can resolve the issue or answer questions promptly while trying our best to record videos where possible to share the steps. 😊 We'll ensure you have the same experience moving forward. Please let us know if there is anything else we can assist you with in the future. Sweetan | Client Services Shogun A/B Testing & CRO

5 / 5 Share

Dec. 19, 2023

This app is easy to use. Also, if you don't understand something, the support will help you right away. Very good service. Thanks again Justine and Sweetan.

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the review, Kei. We sincerely appreciate the feedback and are glad to hear you are finding Shogun easy to use while having a great experience with our support team. It was great to connect with you and I'll be sure to share the kind words with Justine as well. 😊 Please don't hesitate to write back to us if you bump into any issues. We are always here to assist. 🫡 Sweetan | Client Services Shogun A/B Testing & CRO

5 / 5 Share

Dec. 19, 2023

Leah saved my day. I published a new theme and suddenly all our product pages layout got screwed. Leah was proactive in coming up with options to fix and helped me figure out even if it take more time and I asked her lot of questions. I can see that she wants to go find the right solution for me instead of just throwing in the first solution. Really appreciate her help today. This type of support is what is needed in other apps

Using app

About 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, Raj. Thank you so much for leaving us this review. I am super glad to hear that you had such a great experience with Leah and that she was able to help with the fix. She is indeed amazing and I am happy to share the kind words with her and our entire support team. 😊 We are always here to help and answer the questions and we'll look forward to assisting you again in the future. Thanks for your love and support. ❤️ Sweetan | Client Services Shogun A/B Testing & CRO

5 / 5 Share

Dec. 18, 2023

Great support. Prompt and helpful response when I had questions, including a detailed video recording that made it extremely easy to understand any issues occuring. Andre was amazing!

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, Jeff! Thank you so much for taking the time and sharing your feedback in the form of this review. We are super glad to hear that our team could assist and answer the questions with a detailed video that made it easy to understand the issue. Andre is indeed amazing and I am happy to share the kind words with him and the entire support team. Please let us know if there is anything else we can assist you with. Thanks for your continued support. 😊 Sweetan | Client Services Shogun A/B Testing & CRO

3 / 5 Share

Dec. 12, 2023

l'application elle bugue tout le temps 'j'arrive pas a importer les photos tranquilement

Store

imowiz

Using app

7 months

Total reviews

3

Average rating

4.0

Developer Reply

Hi Abdenour, Thanks for leaving your rating! We might have been chatting yesterday, and we isolated the issue with uploading images to the browser settings you were using and successfully uploaded images when using another browser. If there is anything more we can help with concerning this issue; please do not hesitate to reply to my last email! James | Client Services Shogun A/B Testing & CRO

5 / 5 Share

Dec. 11, 2023

We have liked this app quite a bit. The Support is very helpful the couple of times I needed to reach out. Justine and Andre were great!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Hi there, Sarah! 👋 Thank you so much for sharing your experience in the form of this review. I'm thrilled to hear Justine and Andre were able to assist you in live chat earlier and you enjoy using the app. We look forward to assisting you again in the future. 😊 James | Client Services Shogun - A/B Testing & CRO

1 / 5 Share

Dec. 11, 2023

Necesito asistencia con Shogun Landing Page Builder y no hay forma de encontrarla.

Using app

30 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi there! Thank you for reaching out with your feedback! We're happy to answer any questions you may have about the software! Perhaps you would like to send us an email at [email protected], and we can try to set you on the right track! We reached out to you yesterday but haven't heard anything back! James | Client Services Shogun A/B Testing & CRO