All reviews

Rating Breakdown

  • 5
    90% (2,966 ratings)
  • 4
    6% (209 ratings)
  • 3
    1% (30 ratings)
  • 2
    1% (25 ratings)
  • 1
    2% (74 ratings)
Review RSS Feed Review RSS Feed

4 / 5 Share

April 5, 2023

It all works very well and the support is very responsive and incredibly helpful! Very happy with Shogun, really flexible web site builder.

Using app

11 months

Total reviews

2

Average rating

4.5

Developer Reply

It was great to communicate with you, Zainab, and I wanted to thank you for leaving us a review. We are glad to hear that Shogun has been a great fit for your requirements and that our support team has been helpful. We'll look forward to assisting you again in the future. 🙂 Sweetan | Client Services Shogun Page Builder

4 / 5 Share

April 4, 2023

Easy to use and plenty of features even on the free. The support I needed was friendly, quick and helpful, using language that a lay person (like myself) would understand. I would recommend Alex to anyone who needs support with their app. Many thanks.

Using app

5 days

Total reviews

5

Average rating

4.8

Developer Reply

Hey there, Neil! We are very happy to hear that you are finding Shogun easy to use and enjoying the features. We appreciate you taking the time and leaving us a review. Alex is indeed awesome and I am happy to pass the feedback to him along with the entire support team. Let us know if there's anything we can help you with in the future. 😊 Sweetan | Client Services Shogun Page Builder

4 / 5 Share

March 31, 2023

Overall it's great although not perfect. Live chat support has been really helpful and the tech team went above and beyond resolving my google fonts issues. Thanks again.

Using app

About 2 months

Total reviews

1

Average rating

4.0

Developer Reply

Hi there, Joselina! Thank you so much for leaving us a review. We are happy to hear that Shogun has been great and we'll work on improving this further to ensure it is perfect for your requirements. We always try our best to go above and beyond where we can and I'll be sure to share the feedback with the support team. 🙂 Sweetan | Client Services Shogun Page Builder

4 / 5 Share

Feb. 5, 2023

Very responsive and helpful tech support. The great support is the only reason I have used Shogun as long as I have. Only reason I didn't give Shogun 5 stars is because of the pricing. They need to have an option in-between their Build and Measure pricing options. I need more than 25 pages but I need nowhere near 250. So makes no sense for me to step up to the $150 a month subscription price for 250 pages but I will have to find another page builder app soon that will allow me more than 25 pages at a reasonable price point.

Using app

10 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you so much for leaving us a review, Aaron! We are very glad to hear that Shogun has been of great help. Our support is always happy to assist you and I will surely share these kind words with the entire team. 😊 We also appreciate the feedback with respect to the pricing and the plans as it helps us to make changes based on your requirements. I do want to let you know that our product team has been working on this and I will be happy to share more information as the updates are implemented. Thank you so much for all your love and support. Sweetan | Client Services Shogun Page Builder

4 / 5 Share

Jan. 20, 2023

Easy to use for a novice like me, only problems i have faced are when trying to take over multiple predecessors work. When contacting support, Rhys was quick to respond and very helpful

Using app

Almost 2 years

Total reviews

1

Average rating

4.0

Developer Reply

Hi there, Leanne! Thank you for leaving us a review. We appreciate the feedback that you have been finding Shogun easy to use. Our support team is always here to assist and I'll be sure to share the kind words with Rhys as well. Let us know if there's anything we can assist you with again in the future. Sweetan | Client Services Shogun Page Builder

4 / 5 Share

Dec. 15, 2022

The Shogun Landing Page has limited abilities compared to other pages, but the support is very responsive, and helps provide work-arounds.

Using app

About 2 years

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for leaving us a review, Mallory! We are glad to hear that you had a great experience with our support team. We also appreciate your feedback and suggestions as it helps us to continue improving the app for you. Please let us know if you bump into any issues or have any questions for us in the future. Sweetan | Client Services Shogun Page Builder

4 / 5 Share

Dec. 14, 2022

The Shogun support team are phenomenal and respond very quickly to any questions we have. Justine in particular has been great to work with; she is always happy to help with any issues that arise and replies with detailed responses. No question has been left unanswered and Justine continually goes above and beyond! Thank you for all your help.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Hi there, Madeleine! Thanks for leaving us a review. We are very glad to hear about your positive experience with Shogun as an app and our support team. Justine and the entire support team are always happy to go above and beyond when it comes to ensuring the questions are answered and resolutions are detailed. 😊 I'll be sure to share the feedback with Justine and the support team. We appreciate your support and will look forward to assisting you again in the future. Sweetan | Client Services Shogun Page Builder

4 / 5 Share

Nov. 30, 2022

We've used Shogun to create landing pages for individual products, collection pages as well as blogs. The support staff have been really helpful and their responses have been incredibly quick.

Using app

About 1 year

Total reviews

3

Average rating

4.7

Developer Reply

Thanks for leaving us a review, Will. We are happy to hear that Shogun has been helpful when it comes to creating landing and other pages for your store. Our support team is always available to assist and answer questions for you. Please let us know if you have any other questions. Sweetan | Client Services Shogun Page Builder

4 / 5 Share

Sept. 12, 2022

I really like the design possibilities of the page builder, which is why l chose it over Shopify for my homepage. Support was very helpful in solving an error l had.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for taking the time and leaving us a review, Jason! 🙂 We appreciate the feedback and are glad to hear that you are having a good time with Shogun's design possibilities. It was great to communicate with you earlier. We are glad to hear that the issue was resolved. Let us know if we can help with anything else in the future. Sweetan | Client Services Shogun Page Builder

4 / 5 Share

Aug. 12, 2022

Good general product with an excellent support team - always very helpful and quick to get back to me.

Using app

4 months

Total reviews

2

Average rating

4.5

Developer Reply

We appreciate the honest feedback, Ben! Thank you so much for leaving us a review. I'll be sure to share this with our entire team and we'll look forward to assisting you again. :) Sweetan | Client Services Shogun Page Builder

4 / 5 Share

July 22, 2022

I do like the app however it is at times clunky - however, my experience with Mara on support was fantastic as she was very quick at resolving my problem!

Using app

Almost 4 years

Total reviews

2

Average rating

4.5

Developer Reply

Thanks for sharing your feedback and leaving us a review, Bill! I am glad to hear that Mara was quick to resolve the issue for you. I'll share this with our entire team. Thanks! I also wanted to apologize for the experience with the app not being up to mark. I see that Mara suggested clearing a few things on the browser side and we'd like to know if that helped. In case the issue persists or you have any other questions, please do let us know. 🙂 Sweetan | Manager | Support Shogun Page Builder

4 / 5 Share

July 15, 2022

The support is good! The app does a lot of what I need it to. I wish there were more integrations and that the existing integrations worked more seamlessly. It would also be helpful if they linked to instructions from the integration setup section or in the editor so that if there are specific steps that must be followed, it's easy to access that.

Using app

Over 1 year

Total reviews

12

Average rating

4.9

Developer Reply

Thank you so much for such an honest review! We are glad to hear that you are having a great experience with Shogun and our support team. I appreciate the feedback about the integrations and the instructions around the same. I'll be glad to pass this feedback on to the team. We are continuously working on adding more features and integrations and we'll be glad to keep you updated. You can keep an eye on the things we are working on and the latest updates on our changelog here - https://pb-changelog.getshogun.com/ Sweetan | Manager | Support Shogun Page Builder

4 / 5 Share

June 28, 2022

Features could be a little more robust (specifically the product carousels not being able to propagate additional content) but support is very helpful and fast.

Using app

4 months

Total reviews

1

Average rating

4.0

Developer Reply

Hi there! Thank you for sharing this review. Our team always takes your feature requests into consideration as we grow Shogun Page Builder, so don't hesitate to let us know if there's something you'd like to see in the future. In the meantime, our support team is always there to help if you need a hand. Allison | Team Lead | Support Shogun Page Builder

4 / 5 Share

Feb. 14, 2023

Been using Shogun for a while to build pages for our shop. It is very intuitive and powerful. Support is very helpful too. There are some UI bugs and it can be slow at times, but overall, it's a solid software and recommended. However, they should introduce a new plan. $49 to $149 is a huge jump in pricing, without any inbetween.

Using app

About 2 years

Total reviews

6

Average rating

4.5

Developer Reply

Hello there, Mark! Thank you so much for leaving us a review of your experience with the app and our support team. 😊 It was really great to communicate and I am glad that I could help. We are excited to hear that Shogun has been helpful to create and design amazing landing pages. I'll be sharing the feedback with the entire support team. We sincerely appreciate your love and support and we'll be there to assist you should you have any further questions for us. 😍 Sweetan | Team Lead | Support Shogun Page Builder

4 / 5 Share

June 14, 2022

Great app for customising pages! We have multiple stores and the sync function really comes in handy.

Using app

9 months

Total reviews

1

Average rating

4.0

Developer Reply

Hey there! Thank you so much for leaving us a review. 😊 We are happy to hear about your experience with Shogun and the Sync feature for your multiple stores. Please let us know if there's anything we can help you with in the future. Sweetan | Team Lead | Support Shogun Page Builder

4 / 5 Share

June 1, 2022

I had issues with the frontpage not showing correctly frontend but worked significantly backend. Mara was quick to reach out and solved the issue for me.

Using app

About 2 years

Total reviews

1

Average rating

4.0

Developer Reply

Super happy to hear that Mara was able to reach out and resolve the issue quickly. We appreciate the feedback and the review. Thank you so much! Please let us know if there's anything we can help with again in the future. Sweetan | Team Lead | Support Shogun Page Builder

4 / 5 Share

May 11, 2022

I am upgrading my review from 1 star to 4. Since I left my review I've spoken to two Shogun experts who got in touch to show me how to achieve the looks I was after. They have been a great help. They were also magnanimous enough to accept all my feedback about how fiddly things are and how unintuitive it can be. However, they convinced me that once you know what you are doing, you can build great pages. My issue was that I was in a rush and tried to figure things out myself and this was an accident waiting to happen..! So my advice to anyone reading is: it is a great tool capable of great things but alIow yourself some time to train on the basics before you get stuck in. Don't be like me, basically..

Store

Omnia

Using app

Over 2 years

Total reviews

10

Average rating

4.5

Developer Reply

Hey Tim, Really sorry to hear about this experience with Shogun Page Builder. We want to provide a streamlined page building experience and from your review, we can see that we didn't quite hit the mark. We're always looking to improve and your feedback goes a long way in allowing us to do so. You mentioned that there were some functionality problems while dragging blocks onto the page and that you're unable to modify the layout sizes and proportions. We took a closer look at your pages to replicate your editing experience and found a few things that could be contributing to that frustration. I'm passing along all of your feedback and comments to my development team for review, but I wanted to do everything I can now to help improve your experience. I've sent you an email and chat with a detailed video that I believe can help to improve your Shogun experience :-) We've also tried to reach out to you on the phone and would be delighted with the opportunity to discuss this more. Thanks so much for the opportunity to turn your experience around and we hope to hear from you soon. UPDATE: Thanks so much for updating your review! We're so glad that we had the chance to connect with you and help to get things working right. Please do reach out to us with any further questions. We're here 24/7 to help :-) Kalen | Team Lead, Support Shogun Page Builder

4 / 5 Share

May 3, 2022

So far so good. Actually loving it. Fantastic customer service. I hope that remains. We will see. But perfect score so far. ooops... there is no way to create Pop-Ups (lightboxes) for our videos. Unfortunately, this will not work for us. Had to bring it down one star

Using app

About 2 months

Total reviews

6

Average rating

4.8

Developer Reply

Thank you so much for leaving us a review and sharing your feedback. Happy to hear that you are loving Shogun and having a good experience. Our support team is always available and happy to assist you. Sweetan | Team Lead | Support Shogun Page Builder

4 / 5 Share

April 25, 2022

The app gets a little buggy at times, but the team to help is amazing and area always fast to help me with any issues that happen.

Using app

10 months

Total reviews

4

Average rating

4.5

Developer Reply

Sorry to hear that you had a bit of a buggy experience. I'm so glad to hear that our support was able to help resolve this quickly :-) Please just let us know if you have any other questions! Kalen | Team Lead, Support Shogun Page Builder

4 / 5 Share

March 29, 2022

Ich habe ein großes Problem mit meiner Seite gehabt und diese tauchen ab und an wieder auf (header & footer erscheinen in Speicherung, obwohl ausgeklickt). Der Support hat sich umgehend mit der Angelegenheit ausführlich befasst und das Problem in kurzer Zeit gelöst. Leider aber ist das Problem nicht permanent behoben, so dass ich bei neuen Seiten, die ich einrichte, jedes Mal den Support kontaktieren muss, um das Problem zu beheben. Deswegen ein Stern Abzug. Der Support ist TOP!!!

Using app

29 days

Total reviews

8

Average rating

4.8

Developer Reply

Thank you so much for leaving us a review, Yilmaz! I'm glad to hear that our team could help with the issues and answer the questions for you. I'll be happy to share the feedback with the entire team. Please do let us know if there's anything else we can assist with in the future. Sweetan | Team Lead | Support Shogun Page Builder