All reviews

Rating Breakdown

  • 5
    39% (57 ratings)
  • 4
    12% (18 ratings)
  • 3
    16% (23 ratings)
  • 2
    16% (23 ratings)
  • 1
    17% (25 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 22, 2024

Easy to use! Very simple.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 16, 2024

most important missing feature: Translation / showing different form based on country. Also, country should ideally be set automatically based on country location, the country attribute of the customer.

Store

Famme

Using app

About 1 year

Total reviews

19

Average rating

4.0

5 / 5 Share

Feb. 15, 2024

Works like a charm... gets 5 stars from me... it's not as customisable as other paid apps, but this works perfectly for running competitions and the likes... you can create inline or pop-up forms that you can place on any page and apply a custom tag automatically for anyone that completes the form. Some folks are saying in the reviews it doesn't collect or store the data, but that's not true - I've tested it and the names are entered into my customer list and I receive an email each time someone completes the form. This is a good option if you are hoping to collect a lot of sign-ups since many of the paid apps cap you out at a certain number of active customers... Shopify does not.

Using app

42 minutes

Total reviews

3

Average rating

5.0

3 / 5 Share

Feb. 15, 2024

Great app, but it would be better if we could create a translation for different countries

Using app

2 days

Total reviews

2

Average rating

4.0

Developer Reply

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As we can completely understand the impact of this, I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support

5 / 5 Share

Feb. 15, 2024

Very useful app, intuitive and particularly fast when navigating. The only suggestion I would make would be for the shop manager to be able to add his or her own customised font from the selectable ones.

Using app

3 months

Total reviews

1

Average rating

5.0

4 / 5 Share

Feb. 3, 2024

Really cool! Just wish I can change the x-button color to white on the teaser to match my text color.

Store

DEB

Using app

--

Total reviews

1

Average rating

4.0

5 / 5 Share

Jan. 31, 2024

Very good app, but you must change double click to open/close form.

Using app

5 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Jan. 31, 2024

Not Working

Using app

14 minutes

Total reviews

4

Average rating

1.0

Developer Reply

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with Shopify Forms. To clarify, are you having troubles installing the app to your shop? If so, I'd encourage you to try clearing your cache and cookies as well as logging in from an incognito tab to see if this helps to resolve. If after giving this a try you continue to experience issues, please feel free to connect with our Live Support so we can take a closer look into this: https://bit.ly/2AWw5VA. - Blair, Shopify Support

5 / 5 Share

Jan. 27, 2024

I had no problems installing and activating this app :) I use Shopify Email, and I missed a pop up form in that app, so when I discovered there was one, just seperat, I was glad. And I could easily adjust colors, font and add a photo to the form so it matches my theme. I also checked the form by signing up an email and it worked and the "lead" went directly into my email list :) 5 out of 5 stars

Using app

24 minutes

Total reviews

3

Average rating

5.0

1 / 5 Share

Jan. 22, 2024

I completed the form to test it, and there is nothing anywhere adding the record. No customer created, no email notification, nothing. Totally pointless app. I can see that someone else has completed the form, but who was it???? we'll never know, that's a lead lost.

Using app

4 days

Total reviews

1

Average rating

1.0

Developer Reply

Hey! We appreciate the feedback on the Shopify Forms app. We're sorry to hear that you haven't found it useful to your needs. We'd love to gather more context on the issues you experienced. Feel free to reach out to our team here: https://shopify.link/VRd6. -Dirk, Shopify Support

4 / 5 Share

Jan. 19, 2024

Could you create a function where the popup stops being shown for a while if the customer clicks on "X" to close the popup without signing up? Because it continues to open even if I click close, when I load the page again, the popup appears. This is boring.

Store

Furbem

Using app

11 months

Total reviews

2

Average rating

4.5

Developer Reply

Hi there! Thank you for providing your feedback. We appreciate your input. Currently, you have the ability to customize the behavior of the pop-up. For example, if you wish to limit the number of times a customer sees it, you can set it to appear only on specific page types. Additionally, you can choose to delay the trigger for the first, second, or third page view. Furthermore, you have the option to set a timer for when you want the pop-up to be displayed. -Mac, Shopify Support

2 / 5 Share

Jan. 22, 2024

The application is easy to install but it pops up automatically to all customers, even if they are already registered. It doesn't make much sense to use it for subscription pop-ups because it appears constantly even if you have registered. Hello again! I told the technical service and they said that it was not possible to solve the problem. Even if the customer had subscribed and closed the form, the pop up still appeared in the following searches.

Using app

About 1 month

Total reviews

5

Average rating

4.2

Developer Reply

Thank you for your feedback! Depending on how the customer closes the form the Forms app stores completed submissions in "dismissed-after-submit" local storage in the customer's browser without any expiration date. This means that a customer will not see the form again on the browser they submitted their submission on. If a customer clears their browser cache, they would then see the form once again. If you believe this is not the case and are seeing different behavior, please reach out to us through our Help Center: https://bit.ly/2AWw5VA. We're happy to investigate this further with you. -Shay, Shopify Support

3 / 5 Share

Jan. 8, 2024

is there anyway I can customize the popup style? This app doesn't look good, what should I do if I want to change the popup size or the font size or something else?

Store

uNeat

Using app

14 days

Total reviews

2

Average rating

4.0

Developer Reply

Hi, there. Thank you for reaching out. While you cannot target the font size or form size specifically, there are may style changes you can make to better match your store. Check out our official documentation here: https://shopify.link/DYAY. -Olivia, Shopify Support

5 / 5 Share

Jan. 1, 2024

10 Stars! I have no idea why the other reviews for this app are so bad. I have had an issue for a while where using third party apps such as Klaviyo and Mail Chimp etc, it is impossible to have a pop up that will enter people into your Shopify email work flow unless you use the third party's email automations instead. After countless hours trying to solve this issue, I came across Shopify forms which has solved that issue for me literally at the click of a button. Thank you Shopify for such a great addition to your already incredible software. I look forward to seeing what comes next!

Using app

41 minutes

Total reviews

8

Average rating

5.0

1 / 5 Share

Dec. 28, 2023

Yeah I created a form, but is it useful? No.

Using app

About 1 month

Total reviews

2

Average rating

3.0

Developer Reply

Hi, there. Thanks for taking the time to leave a review for Shopify Forms. We're sorry to hear that you haven't found the app useful. If you're open to it, we'd love to gather more context on the issues you experienced. Feel free to reach out to our team here: https://shopify.link/VRd6. -Rick, Shopify Support

3 / 5 Share

Dec. 18, 2023

Nice but, the forms use a completely different css than the rest of the theme. Doesn't make any sense. I can't even override it with custom css. Also it doesn't support Shopifys Translate App nor does it take the default theme content. So you get a mix up of english and your original language when using the app....

Using app

41 minutes

Total reviews

4

Average rating

2.0

Developer Reply

Hi there, thank you for your review. We appreciate you taking the time to reach out to us and letting us know how we can improve Shopify Forms. Your feedback will be submitted to our development team. -Victor, Shopify Support

3 / 5 Share

Dec. 3, 2023

The way it integrates with Shopify is excellent; however, I would love to design the form and add steps within the modal before the form shows. The completion rate is usually better if you ask the visitor a question first, and once they engage by clicking a button to agree they want..., only then present the form. I would also love to be able to design how the form looks and feels. Maybe add a custom CSS and provide id/classes as a beta.

Using app

26 minutes

Total reviews

1

Average rating

3.0

Developer Reply

Hi, There. Thank you for taking the time to leave your review. With the Shopify Forms app you can customize it to fit your needs, check out this help doc with more information: https://shopify.link/77qV. If there is something specific you'd like included that you're not seeing any information on, please view our Shopify Help Center: https://shopify.link/WJna. You can also contact our support team through the help center if you need more assistance. -Kitana, Shopify Support

1 / 5 Share

Dec. 1, 2023

Our entire use case was to "Capture wholesale leads with customizable account request forms." Apparently, we've had 4 people submit requests, but we did not get any notification of this anywhere, and I cannot find where to get the details of their request - only the fact that they were added as customers. I contacted support, and their response was: "Upon reviewing, the Shopify form app enables you to generate personalized forms for gathering customer information. Although the app offers analytics for form submissions and customer segments, it lacks notification functionality and does not provide specific details regarding the requests made through the form. You must manually review the customer information within the app to access the details of the requests." So, the point "Capture wholesale leads with customizable account request forms" is a complete lie. It caused us four missed event requests.

Using app

About 2 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi, there! Thanks so much for your review. We have since updated the Shopify Forms app to allow you to turn on notifications. You can find more details in our help document (https://shopify.link/4xw4). Thank you again! - Greta, Shopify Support

1 / 5 Share

Nov. 28, 2023

I'm not sure why they don't have any CSS or allow formatting to the theme. I rarely use this app because it looks different than my entire website. All of the other Shopify apps come with custom CSS options - like Mail or the customizer. Makes no sense that we can't even use a theme font! This is such an easy update Shopify! Please fix.

Using app

About 1 month

Total reviews

4

Average rating

3.0

Developer Reply

Hi, there! Thank you for your feedback. I have shared it with our developers for further consideration. I also wanted to let you know that the Forms app supports over 200 fonts, so you can match it to your theme. Thanks again! - Greta, Shopify Support

1 / 5 Share

Nov. 13, 2023

The popup does not get closed in iPhone, upon complaining customer care promised to help me, they said they're working on it and they will keep me updated, they did not provide any solution its been a month and they also haven't updated me on anything terrible experience.

Using app

13 days

Total reviews

4

Average rating

4.0

Developer Reply

Hey there, I'm sorry to hear about your recent experience. Rest assured we'd be happy to look into your popup not closing issue. Feel free to reach back out in our help center and we can continue the conversation: https://shopify.link/VRd6