Shopify Forms
Shopify Forms: Capture customer info to grow your list
Rating
3.6
feedback
144
chart
#39
All reviews
Rating Breakdown
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Nov. 13, 2023
The popup does not get closed in iPhone, upon complaining customer care promised to help me, they said they're working on it and they will keep me updated, they did not provide any solution its been a month and they also haven't updated me on anything terrible experience.
Hey there, I'm sorry to hear about your recent experience. Rest assured we'd be happy to look into your popup not closing issue. Feel free to reach back out in our help center and we can continue the conversation: https://shopify.link/VRd6
Feb. 27, 2024
Updating review Feb 27, 2024 Excellent overall. Does what it says, and thank you for listening to previous feedback and making changes accordingly. Some additional functionality like opting to NOT add a default tag to customers, or allowing to inject custom styles (the default mobile styles make the form nearly unusable) would improve the experience from a shop owner's perspective. -------- Previous review: Nov 5, 2023 Largely does what it says out of the box. But extremely frustrating that it basically ignores existing customers. So if you want t add a tag for example, it'll only work for new email addresses, making this a very limited use case app.
Hi, thanks for sharing your feedback. At this stage, adding tags to an existing customer is a limitation of the Shopify Forms app. As a workaround, you may be able to create a Shopify Flow workflow: https://shopify.link/6kox that can check your existing customer list for any that meets the tag requirements, and apply the tag that way. This would work on a case by case basis however, depending on your store's use case, but is definitely worth considering. I'll be sure to pass on your feedback to our internal development team for consideration though, so that they're aware of the needs you've shared with us here in your review. Thanks again! -Kimi, Shopify Support
Nov. 1, 2023
It creates new Customers but does not update existing customers with new tags etc so it has limited use case
Hi there! Thank you for your feedback. I'll be happy to share this with our developers for further consideration. -Shay, Shopify Support
Oct. 30, 2023
You cannot access the answers for submitted forms by potential clients. Shopify Team has been contacted but they did not offer any help. Shopify Forms team was supposed to reach to us and offer help, but after 9 days, they also did not help. Do not waste time on this app. Get the alternatives.
Hi Caya Invitation Store, thank you for your review and for letting us know about this issue you are experiencing. Can you please reply back here with your ticket number? I'd be happy to review that for you. -Shay, Shopify Support
Oct. 17, 2023
I cannot translate the Pop-up. Is there any way to do it?
Hi Kiisbeauty, thank you so much for your review! While we don't have translation options just yet, I will be sure to pass that over to our developers for additional consideration. -Shay, Shopify Support
Oct. 6, 2023
It's called Forms, but should be called "A Form" I would like to see this app support multiple forms across the store. Right now, the app allows creation of a single form only. It does only one thing - create a pop up form to collect email sign ups on your store. A pretty useful and basic functionality, but it would be so much more helpful if more than one forms could be created.
Thanks for taking the time to share your feedback! In addition to a popup form, you can create multiple inline forms and place them in different locations on your online store. You're able to add and remove fields to customize these forms for different purposes. Take a look at our guide here for more details on creating different types of forms: https://shopify.link/77qV. -Sophia, Shopify Support
Oct. 3, 2023
So far the form builder itself is easy to set up and embed. Unfortunately, I cannot find where the completed data is stored within Shopify? The forwarding emails are incomplete and do not replicate the confirmation of data completed, and I cannot find where in Shopify this information is being stored for export. Just seems to vanish!?!
Hi, there! I'm glad to hear that you've found the forms easy to manage so far. The data collected will appear on customer profiles. Data for existing customers will be added to their profiles, and the Forms app will create a profile if the customer is new. You can find this data either under the Customers section of your admin, or by going to 'Apps > Forms', selecting a form, and selecting 'View segment' near the top right. I hope this helps! -Sophia, Shopify Support
Oct. 1, 2023
I cannot received emails once the customer sent in a submission .
Hi, there! Thanks for your review. After a customer accepts marketing from your online store, their email address or phone number is displayed on the Customers page in your Shopify admin. You can also find these customers by opening the app in your admin, selecting one of the created forms, and click "View segment" in the top right corner. You can find more details in this help document: https://shopify.link/GDx3. Thanks again! - Greta, Shopify Support
Sept. 27, 2023
Leider kann ich nicht einsehen welche Optionen meine Kunden ausgewählt haben um meinen Kundenservice zu verbessern. Sehr schade.
Sept. 21, 2023
Customers can get discount adding fake emails, how do you filter real emails on this form, very basic app, need more advanced things...
Sept. 19, 2023
La app es muy buena pero presenta problemas con Iphone para el cierre del popup. Agradecería si me ayudan a solucionarlo en mi web. El popup solo cierra si le das doble click. cosa que es perdida de tráfico
Sept. 14, 2023
App keeps losing custom fields, which I have to keep re-adding when I notice customer data is missing. Not reliable enough for custom forms, other than default name & email, which is already built into the platform.
We really appreciate your feedback and I’m really sorry to hear that you encountered this issue while adding custom fields to your form. We identified and resolved a bug that was the culprit which only occurred in very isolated scenarios. Unfortunately it looks like you were impacted, but this should no longer be an issue going forward. With that said, I can appreciate that these types of bugs affect your confidence in using the app, but we’re committed to ensuring Shopify Forms meets the needs of our merchants and hope to earn your trust back. If you have any questions or additional feedback that you would be open to sharing about your experience, I’d love to connect directly. I’ll reach out via email. Taha, Shopify Marketing Tools PM
Sept. 10, 2023
I'd give 5 stars if it would send me an email with customer-submitted info. Now you have to check manually the forms app. Might need to change to another app just because of that.
Aug. 31, 2023
Please add URL redirects after form submissions! And provide more options to embed the form and add/delete the landing page.
Aug. 18, 2023
I need an embedded version of the email sign up form or a way to trigger the overlay popup to show up on the website.
Aug. 10, 2023
It's not good... You can't style any aspect of it. It has no canned values for State or Country even... Oh, and I can't even receive an email from the form... LOL
Aug. 7, 2023
Great app for getting a clean nice looking popup on your website. The linking to discounts is really intuitive and easy. Plus it allows more customization than ones that come within themes. The biggest complaint is probably a bug. If you set up a popup as an exit popup it doesn't work. It just pops up after the timer and doesn't actually come up when the user tries to exit. THIS NEEDS TO BE FIXED. Because of that your better off using the theme popup or getting a different app.
Aug. 7, 2023
This works perfectly. At last, I can embed an email signup on the footer every page, and collect not just the customer's email address, but their name as well, which is helpful for improved campaign open rates.
Aug. 6, 2023
There is no way to get an email with whatever the visitor entered. In order to check whether someone used a form to ask for support or requested contact I have to go into the forms' app back-end every day and check for new submissions. Please add a simple "email summary" option. As a minor improvement, it would be nice to be able to change the font size of the labels. Other than that, it works well!