Point of Sale

Having hard time to reaching out to support team. So many problems with this new POS system, this is just a few of them which are, 1.when we scan the barcode on item, most of times its count as 2 quantity so need to fix quantity all the time. 2. Asking web site adress and password so often, and you need store owner phone number to received one-time password which is not gonna be able to log in without that password. If the owner of store is away, you cant even activate POS. 3. Hard to get support, that is one of reason I needed to leave bad feed back here with little hope to be fixed. This is 7th message to them and got never responded even once. 4. when you review with 1 star, this message keep pops up to bother you. "Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app." Isnt this long enough to explain?? Can you at least reach us even once?? So stressfull but keeps on charge $100 plus every month. 5. New POS does not accept 2 payment method in one purchase. Some customers are payng Cash and Credit Card so this is very inconvinient. I hope you fix all the problem before charge. Thank you !

The campaign has talked enough about the new features of this soon-to-pay brand new POS pro. Here's something I found that need to be fixed before we are actually charged. The NEW POS PRO doesn't allow you to add shipping in a quote. Once you add a shipping, you are only allowed to either 'go back' or to 'checkout'. The NEW POS PRO doesn't show correct staff who sent out the quote. The app requires an account with full permission to sign in and then a staff with restricted permission to log in with their pin. Once a quote is sent out by a staff without full permission, the quote is always linked to the account owner. Once customer pays the quote online, the system attributes the sales to the account owner instead of the staff who actually sent out the quote, causing report issues.

With shopify being so popular we can't understand how they even get some of the basics incorrect. The POS receipt is a mess for most part. Very limited customization options. Keeps printing city, county, state tax breakdowns all the time instead of a single tax line. Keeps printing credit card processing information at the bottom. Missing , city , state and zip code in address. Contacting support is of no use. Hardware that works on ipad, won;t work on android and if they work, the work differently and have different problems. Even simple things like option to have printed pos receipt customized like email receipt template customization is lacking.

7/21 update - Shopify team reached out and worked with me to resolve some of my issues. The new version is looking promising. Crashes have reduced and returns issue is resolved. Going from one star to three. There are still issues but step in right direction. June 2020 - I moved my client to Shopify POS thinking it would work out. Finding major issues and challenges.. Challenges - same as lot of folks listed here.. very little control and not able to manage staff at all. Issues - Major bugs like for example 1. on new SHOPIFY app if agent returns/refunds, there is no tracking and it opens doors for major scams.. 2. Hangs very frequently. 3. Order showing completely different Totals and balance on Shopify main app vs. Shopify POS (happened once for now but happened for a customer who is attorney). NO WAY to get in touch with real support folks, the regular support people are promptly available but are kept to handle the client and calm them down and keep saying they would open the ticket but little moves after that.

8/23 Update: Still rating 2 stars due to the amount of development needed. We are functioning, but I would not use this POS if it were not for the website and gift registry ap we use. Staff permissions still needs a significant overhaul. I am happy to say that the receipts have improved. Still no customization option for me as the user, but the developers have removed the "double name" issue. Our largest issue after two months of use though is the return/exchange issue. We still have a separate "old" register to process returns as shopify does not offer a "real world" brick and motar solution for returns/exchanges. The ap needs a manager override return options that allows a "custom return." Inventory can be adjusted after the fact, but it is just not realistic to hunt for a previous order or an order that was processed prior to using shopify. The return option offered may work for brand new businesses who are starting fresh with e-commerce, but it is not functional for established brick and motar expanding to ecommerce. Looking forward to a solution on this major oversight. June 2020: The POS app has A LOT of room for development such as staff permissions. I should be able to limit who can process a return/refund/exchange or limit the type of discount a staff member can provide. But the top of the list is the physical receipts. I need better customization options. Customers are confused by the way taxes are broken out. My logo which include my store name is top of the receipt to be followed by the same store name that I can't remove is weird. And the receipts are two miles long because I can't edit the font size in the header or footer where I need to list my store's return policy.

We have used the classic version for several years, it's OK because it was included in the package we use, but does lack features you consider fairly standard in POS, such as better customer account tracking, recalculating transactions after returns, exchanges. The new version promises a lot of things that are of no real benefit to physical retail, doesn't address any of the missing functionality, is VERY VERY glitchy, and is now going to cost more. Simple tasks such as scanning products into the sale are now operations that take 3,4 or 5 different procedures!! The main reason for continuing with it is the syncing of inventory between multiple sales channels and 1 set of stock, but have even had a glitch with the POS finding a product that was in the system! Also the ability to print Tax Invoices in Australia is important for some customers, we have found an app to easily do this, but to our dismay (and the developers) it isn't working completely as it should with the POS, even though it is meant to!

DO NOT UPGRADE. After upgrading to the "All New" POS it no longer functions correctly. Half of our inventory is not showing up, causing massive issues in store. Shopify have advised (in writing) that this is a known issue affecting multiple merchants. The new version looks cool and has some nice features, it just doesn't work, stick with the old version or look elsewhere

All it does is give me an error message while trying to import my products. Called tech support. Was on the phone with for an hour and they were unable to help. This has been a complete waste of my time. I would give zero stars if it was an option.

Terrible app. The worst for us being that you cannot increase prices when selling in store and therefore have to give away money. Online prices are usually less due to the overheads. In store we need to charge more and the app doesn't allow you to increase the price thus we lose money on each instore sale. Could be fixed so easily by the guys in tech! SO for me, you get one star.

When is this POS software also going to work on PC? We are hungry for this! This should be very easy right?

Since the second to last update earlier this week, POS App no longer functions properly with PopM Till. Transaction is completed, the cash drawer won't open automatically (as it should for cash) and receipt won't print until I close the app and restart it, for both actions. Please fix this.

I would like to see some customization of receipts. Customers are so confused because the receipt shows each item with tax included in the price. We would rather show the taxes as a line item at the bottom like 99% of every other store out there ;)

Severely lacks some key functions. Like the ability to program in discounts. Or conditional pricing. The only true benefit is linking to the online store and tracking inventory and sales across sales channels. Otherwise, I'd be using Square, no doubt.

We would switch our 4 locations to Shopify POS (we use Shopify for our online sales) but they still do not offer fractional quantities so we can sell items by weight. Many other iPad POS systems offer this feature. I have put in a feature request for several years but no offerings yet. There is a new add on App that will allow fractional quantities but it loads too slow to use it. The add on apps in Shopify POS are very slow to load. We need to check out our customers quicker.

I'm extremely frustrated with this app. For a year now I keep getting told that it will shortly support Automatic BOGO. A core of my in person business is BOGO and no support. This is not hard to code. It appears they just don't care.

BRAND NEW IPAD PRO AND SHOPIFY POS APP STILL WONT WORK! WHAT IS THE POINT OF HAVING A SEPARATE CHANNEL FOR ONLINE SALES< AND ANOTHER CHANNEL FOR POINT OF SALE IF THE POS APP STILL TRIES TO IMPORT YOUR ONLINE ITEMS!?!?!??! THIS MEANS YOUR ONLINE STORE IS ALSO LIMITED TO 5,000 PRODUCTS EVEN IF YOU MARK THEM UNAVAILABLE IN POS CHANNEL!?!?!?!

Shopify is great!!!!! But.... We really need at least 1 Intergrated payment system in Australia for this to become a real POS system. eg Afterpay // Tyro... actually any payment system. I really do like the regular updates and new features added constantly. Shopify POS has added many great features over the last 12 months. I don't think I will be able to last much longer even though I love Shopify. I have already started to setup my POS with other POS systems to test who can offer the above features. (better inventory management, Intergrated payments.)

The best POS apps I ever used. Very user friendly and syncs with my online store. Great app indeed. Highly recommended... Cheers! Ariel Chua www.studiowork.shop

Absolutely terrible, and missing so many basic features that should be included in any POS system. Admin access is required to login to the store, ok not a problem. Except that the app automatically logs out several times a week and requires the admin credentials and password to get back in. There are staff PINs, but they only work once you are logged into the store with an admin account. There is no way for a POS or limited access account to login. I am rarely at the store, so I have to give all my employees all my login info so they can use the POS app. That's insane! All of my minimum wage, part time employees have full, unrestricted, admin access to all areas of the POS app and online store. When it does logout, it also loses a lot of information when you log back in. The integrated Moneris terminal for one. Under payment methods, the toggle is turned off by default, and when you turn it on, none of the config setting are saved. You have to get the IP address of the terminal again, input the ECR ID as well as the merchant ID, and reinitialize. This happens every time! I have lost hundreds of dollars in sales from customers coming to the checkout to pay, only to have the terminal not work, and my employees not able to get it running before they get tired of waiting. My employees have called me while I'm at my other business (a restaurant) so I can try and trouble shoot it for them over the phone. During which, I'm losing customers there too! Losing customers at two businesses at the same time because Shopify keeps logging out and losing important information like terminal settings. Aside from constantly losing me money, it is also useless when trying to remotely manage a business. If you have multiple locations, don't even bother. It doesn't track employee hours, you can't see when employees are clocking in or out, you can't see how much money should be in the till at any given time, how much cash is being deposited etc. You can only check these from the actual physical iPad at that location. Why can you not check these from the admin console instead of me having to physically go to all my store locations to check each individual iPad? The only reason I migrated my store to Shopify was to have a POS app that synced with my online inventory. What a waste of time.

This works well for us! The only complaint we have is that it always defaults to credit and we have to back out to get to cash. Causes us to have to press 2 extra buttons on each and every sale. Not a big deal but when busy the time starts to add up. Would be great if there was just a cash or credit button.