Point of Sale

March 22, 2019

The best POS apps I ever used. Very user friendly and syncs with my online store. Great app indeed. Highly recommended... Cheers! Ariel Chua www.studiowork.shop

Dec. 30, 2018

Absolutely terrible, and missing so many basic features that should be included in any POS system. Admin access is required to login to the store, ok not a problem. Except that the app automatically logs out several times a week and requires the admin credentials and password to get back in. There are staff PINs, but they only work once you are logged into the store with an admin account. There is no way for a POS or limited access account to login. I am rarely at the store, so I have to give all my employees all my login info so they can use the POS app. That's insane! All of my minimum wage, part time employees have full, unrestricted, admin access to all areas of the POS app and online store. When it does logout, it also loses a lot of information when you log back in. The integrated Moneris terminal for one. Under payment methods, the toggle is turned off by default, and when you turn it on, none of the config setting are saved. You have to get the IP address of the terminal again, input the ECR ID as well as the merchant ID, and reinitialize. This happens every time! I have lost hundreds of dollars in sales from customers coming to the checkout to pay, only to have the terminal not work, and my employees not able to get it running before they get tired of waiting. My employees have called me while I'm at my other business (a restaurant) so I can try and trouble shoot it for them over the phone. During which, I'm losing customers there too! Losing customers at two businesses at the same time because Shopify keeps logging out and losing important information like terminal settings. Aside from constantly losing me money, it is also useless when trying to remotely manage a business. If you have multiple locations, don't even bother. It doesn't track employee hours, you can't see when employees are clocking in or out, you can't see how much money should be in the till at any given time, how much cash is being deposited etc. You can only check these from the actual physical iPad at that location. Why can you not check these from the admin console instead of me having to physically go to all my store locations to check each individual iPad? The only reason I migrated my store to Shopify was to have a POS app that synced with my online inventory. What a waste of time.

Dec. 18, 2018

This works well for us! The only complaint we have is that it always defaults to credit and we have to back out to get to cash. Causes us to have to press 2 extra buttons on each and every sale. Not a big deal but when busy the time starts to add up. Would be great if there was just a cash or credit button.

Nov. 19, 2018

I use this for my POS in my retail store. It works well on everything accept discounts. It will not apply automatic discounts in the POS. I hate this because I know all the programming is there, as it does it in the online store. Why not the POS???

Nov. 15, 2018

It only works as an offline solution. It should connect both the online and offline worlds and let you fulfill physical orders from the online warehouse and similar...

Sept. 12, 2018

This does not work with something most all businesses have, a computer. You read that right. It only works on tablets and phones. We moved our website over to Shopify after talking with their phone support only to find this out after we launched our site. VERY DISAPPOINTING! The duplicate data entry continues for us.

Sept. 5, 2018

We've been using the Shopify POS for over a year now and overall it's been a great move for us to consolidate and run the website and POS on same platform. The new update looks great and has much-improved returns and exchanges which was our only gripe previously, so now it's even easier to use! Overall we're delighted with the POS and the new update just made it even better!

June 11, 2018

Very easy to use, thanks for the free dongle.

April 6, 2018

Online and POS might as well be from 2 different companies. Other than inventory and customer, they don't behave the same. Couldn't find any Apps from the app store that worked on POS (and if they do, there's no easy way to find the apps that work on both). Their online solution is ok when coupled with the 3rd party apps of the app store but they shouldn't promote themselves as being cross-channel...they're not even close.

Oct. 22, 2017

We have been trying to get this to work for over a week. Service/support for this product is a joke. This has been a HUGE waste of time for us.

Aug. 30, 2017

Not worth using at this point. Lacks way too many basic features and it gets little development love, which seems like a huge missed opportunity for Shopify. Square is hands down better for us.

Aug. 26, 2017

Gets used once a year for a big conference, so hardly a veteran user, but, works well, is easy to use and offers a wide range of payment options. I'd be lost without it.

Feb. 5, 2017

Without the tipping feature, and having waited for year as a POS subscriber, we are now looking actively to migrate to another provider.

Nov. 6, 2016

This may be the only POS on the market without a function to "leave a TIP" for the employee ringing up the order. While we do sell online retail, we offer barbering services, sharpening, etc.. in our brick and mortar store and are unable to let customers leave a tip on their credit card on this POS, and with more and more people not carrying cash, it looks like we may need to switch POS systems before our staff keeps getting upset that they are losing tips. Other than that, it is a smooth POS integration system, but the lack caring enough to add a simple function is why this POS is not ideal for anyone selling anything other than products. If you run a service, beverage, or food company then you definitely need to shop elsewhere for a POS.

Sept. 29, 2016

Love everything about it for our in store needs. The one and only thing they need to fix is the barcode app. Takes WAY too much time and energy to use dymo's software, messing with CSV. files etc etc. Please Shopify, fix this. It's very important to me that this issue gets addressed.

May 23, 2016

So I have one huge complaint about Shopify POS, to me it is almost a deal breaker. When you have multiple employees that have their own login you are able to give them limited permissions which is exactly what should happen but one of the things they are still able to see is your register shifts. Register shifts log your day to day sales and daily profits, why on earth do I want my Employees to see exactly how much my store is making? This should be private information that only I should get to see! Please fix this issue

April 9, 2016

Not sure why there are so many bad reviews for this. It works perfectly for me. I have one retail location I just opened, and I love that I can have my online and store inventory all in one place. I use the shopify chip card reader with it and works great with that too. Very easy to use. Would be nice if it had some kind of inventory features, such as creating SKUs, or keeping COGS. Also kind of expensive when you are already paying for a premium plan online. Otherwise, works..no issues.

April 6, 2016

This app has been perfect for our needs. Collect peoples money for each purchase reliably at an event. We don't need extra stuff.

Dec. 23, 2015

Good for light usage, we have not experienced and problems as at Bikini Luxe we do 99 percent of our sales online. I can not comment on many of the other problems being commented on here as we have not experienced them. Overall Shopify has been one of our best experiences in retail their customer service alone speaks volumes about this company! Devon http://www.bikiniluxe.com Bikini Luxe - Designer Swimwear and Luxury Resortwear

Jan. 27, 2016

==Update== Please avoid Shopify for their POS at all costs. The app has not been working for a significant percentage of customers for 10 days (according to Shopify themselves), and will take at least another 5 business days to fix. Today is 24 December. Christmas is tomorrow. It is haemorrhaging our business. === We have learnt to work around Shopify's many limitations and constraints. Please see our review for Mr Simms Wanchai and Emack & Bolio's below. If you read the older reviews, many features have been suggested for years now, and so I don't think Shopify are treating their POS platform as a priority for development. What is unacceptable is for the POS to breakdown the week before Christmas, when our sales are at their peak. Our customers get frustrated, and it is losing us sales every minute the system is down. When we launch the app, it crashes, so we cannot upload the crash report. I have been told not to delete the app and reinstall, so we are still waiting for a fix. Meanwhile we are losing sales. Thanks Shopify. We have 2 POS terminals in the shop, and both are not reliable. The app frequently (once an hour) crashes, meaning we have to rescan all the customer's items when there is a queue to checkout. Shopify POS is not for heavy usage. Shopify technical support have informed me that the POS is not working for a small number of customers, but won't give any timeframe for the situation to be fixed. What is really frustrating is the number of gurus you get passed to, so you end up repeating yourself 10+ times literally. To be fair, the gurus are friendly and try to help, but don't deliver on their promises and don't update you without you chasing up. I don't want to get started about the integration issues we have had with other inventory management systems and Xero. Shopify does not calculate COGS. If you are a retailer, you will understand this frustration so no more needs to be said.