Point of Sale

Dec. 3, 2020

I love this point of sale app. Easy to navigate and use. With all of the constant updates, the system is getting faster and more efficient. Would highly recommend.

Dec. 3, 2020

We use the app at our storefront and love how well it integrates with our online store. Very user friendly and easy to learn

Dec. 3, 2020

Not keeping inventory from POS to Shopify Online Refund to gift card on Shopify Online. Only allows to refund to original payment.

Dec. 3, 2020

We set up our POS system and were in business in the blink of an eye. Its been so easy and we love it.

Dec. 3, 2020

Easy to view my products and love the fact that I can keep my inventory in one place. I am planing soon to try it on my new ipad

Nov. 30, 2020

All the features on the POS PRO (Upper-tier subscription service) are completely unnecessary for the POS system and can be accessed through the Shopify back-end on a laptop or desktop computer. However, Exchanges are completely necessary and are not included in the free version. Wouldn't mind, but you can also only preform an exchange on a transaction once - if a customer tries to exchange an item they've already exchanged they are unable to do so. The price for this subscription should be at best $30 CAD a month. $120 CAD a month is an absolute robbery. Does Shopify not have enough money already?

Nov. 26, 2020

We switched to Shopify POS so that we could have more cohesive inventory and data management between our online store and brick and mortar. It's okay, but lacking in some significant areas. Pros: -Fairly intuitive to use/teach staff -Easy search -Stocky is overall a good inventory management system, despite a few small complaints Cons: -No function to honour Status Cards/Tax Exemptions in Canada (which I believe may be illegal in Ontario) -Unable to edit any product details/add bar codes/adjust stock/change price etc. inside the POS app, which makes a lot more work for managers and creates many issues/errors -I was told I would have dedicated "set-up support" but it seems that that person's job was just to email me links and direct me to the general help line -Support staff are unevenly trained - a few times I've called with a specific question and received multiple different answers from different people -No "Void" function and returns/exchanges are unnecessarily complicated Overall, it doesn't feel like there were many people consulted who actually work in retail. It would be a lot more convenient to stay with Shopify, so I hope it improves.

Nov. 24, 2020

Really disappointed that Shopify has decided to charge for basic functions like exchanges. We have been customers for 5 years and now have an addition cost of use of £1000 a year. We are now ready to look for alternative less expensive platforms.

Nov. 22, 2020

Unbelievably disappointed in the new Shopify POS. I have been with Shopify since February this year. Last week we were forced to update and lost the, save cart function and the returns function, unless we paid almost double to have those options available to us. What is wrong with you Shopify!! Your new program stinks. Buyer beware! Look elsewhere for your POS.

Nov. 21, 2020

simplemente no funciona como debería y pagar $89 por ubicación no es justo, deberían de tener planes mas económicos y mejorar las cosas

Nov. 18, 2020

If you think you're going to get the same app for an Android as you would with an Apple iOS device, think again. The Android version is just a dumbed down/watered down version of the Shopify mobile app - reduced to just the checkout portion. In other words, you're not really getting a dedicated POS system.

Nov. 17, 2020

This is absolutely awful! This 'upgrade' has downgraded everything I liked about the shopify POS. Let us switch back to the functional app while you fix this complete travesty. I have lost the ability to track and use our customer loyalty program. It's ridiculous that I have to go do a different page to add a customer to an order. I can't see my products easily. Note that positive reviews seem to all come from before this forced 'upgrade'.

Nov. 14, 2020

Incredibly disappointed with the new shopify POS system, it has made our lives so much harder. I recently emailed shopify with a list of around 10 things which are worse in the new app, and am yet to hear back. The worst of which is that the new system just doesn't work as quickly as we do, searching for products takes about a second each time for them to pop up whereas before it was immediate. The search function seems much less intelligent now, frequently the product we are searching for is at the bottom of the search list. Layout is also much less efficient. Also very unhappy the tab service is no longer included as part of the POS and we have to pay and extra £70 a month for this. Incredibly frustrating and hoping shopify can fix the major flaws in the new system so we don't have to search for a new provider.

Nov. 12, 2020

Very disappointing that Shopify would release this update before working out the major flaws in this system. We are in our busiest time of year (when we also have temporary employees working) and we have spent hours trying to figure out our own way of getting around the issues as our phone calls to customer service have revealed that it will probably be a while before most of the issues are fixed. It is EMBARRASSING in front of customers when we cannot even issue a return or it credits them back inadvertantly and we have to ask them to pay again. Not to mention that when you print a "gift receipt"- a whole list of everything the person purchased prints onto the receipt. Who wants someone to know what all they purchased or if they are giving 15 people the same gift. How special does that feel? Very BASIC procedures are no longer possible. You cannot start a return unless you find the original order in the system- which doesn't work when someone is bringing back a gift. This new PRO POS is eating away at our productivity. We have had more calls into the support line in the last 2 weeks than the whole time we have used shopify. The home screen is nothing like the previous version where you could "see" your store and you basically do not have a menu driven system. Very poor decision on Shopify's part to launch this prematurely. We are disappointed as shopify charges alot of money for subscriptions, fees, and credit card processing.

Jan. 19, 2021

Updated Jan 19 2021: Changing from 3 stars to 2. Chip reader keeps disconnecting after last update. Contact support, and they think that it's appropriate to remove and reinstall every few days. Totally unexceptable. Should have stuck with my PC based software and hardware. Older review: It's okay, but could be great. A little confusing for staff to understand. Returns are a nightmare. Cannot complete a return if you do not have the original receipt. When exchanging an item you cannot add more than 1 item to the exchange. For example. If someone returns 1 item and wants to buy 2, you would have to do an exchange with 1 item and do an new transaction for the 2nd. Why so complicated? Should be much easier than this.. Our 15 year old POS had more features and made more sense.

Nov. 5, 2020

Absolute garbage. The new PRO POS is absolute garbage. We've been with Shopify for over 5 years and we now have to pay an additional $89US / month for something that is so much WORSE than what you had before. The search function doesn't work half the time. Products appear and don't appear seemingly on a whim. The screen and colours are so dark - but of course our iPad is too old to update to the new needed ios13 to change the background. Have you partnered with Apple? I would not recommend this app and I will be looking for something else that actually works for us.

Aug. 8, 2023

Another Update: still awful and now the only card reader option is the tap & chip which disconnects constantly. Lots of typing in card numbers and restarting ipads going on on top of the horrible POS. Update: Still awful. There is an update just about every day and it is even worse than it was to start with. One year in, and I STILL HATE this POS. Clunky and hard to navigate through those stupid tiles, and no updates to the design at all. UPDATE: This is still a horribly designed POS system. The user experience clearly was not tested in the real world. And now they have changed the inventory management to be even worse. Of course you can always pay them more money to get some of those old very basic features back. SCAM This app used to be great. The new update is TERRIBLE!!! The "lite" version is missing basic every day functions- cant do exchanges anymore, employees cant log in, and they lay out is just bad and confusing. All this is here for now is to squeeze and extra $80 out of you. Real shame. Looking into alternatives to shopify now. Update: Months later and ZERO improvements have been made. Still horrible. Shopify is still ignoring all the negative feedback they are getting. More 1 star reviews than 5 and 4 star reviews combined, haha. Wake up!

Nov. 4, 2020

Shopify PRO has been the worst update I have seen for any product. Important features like Add/Remove funds in the cash reguster has stopped working. Paying extra money to get something worse. Pathetic

Nov. 2, 2020

Could not be less happy with the new Shopify POS Pro. Paying an additional $89 a month for features that have been available to us for years is ridiculous. The dark theme is terrible with no option to change the colour, products load slowly and in line rather than in a grid, again slower to find what you're after, we preferred icons for payments methods as it was quicker and easier rather than reading down a list, taking partial payments is not intuitive, rather than a simple button on your first payment method. Not worth the money at all. We will be seeking a new POS from another supplier shortly.

Oct. 31, 2020

I used PRO during the trial for the first few months, switched to classic which was simple and did everything I needed it to do. Now the lite feature is useless as I can't create just POS accounts without paying for their service. Don't need to fulfill or create orders or anything special, just checkout customers and have inventory and revenue show up in our Shopify system. Basically now to make it usable you need to pay the monthly fee, per each location, to use it as a register. The old was better because you could pull up a collection of products and add from it. In this upgrade version each time you open a collection and add an item, you get taken back to the main screen, so you have to keep opening and adding it. If people want new features and want to pay for them, that is fine for both parties. However taking away POS only accounts, custom receipts, and other options previously available and putting them behind a paywall is not innovative or helpful in anyway.