Point of Sale
Unify online and in-person sales with Shopify POS.
Rating
3.6
feedback
521
chart
#683
All reviews
Rating Breakdown
July 28, 2015
We are a nonprofit that sells beautiful jewelry at special events and this app has helped us to streamline that process, monitor sales and provide a seamless transaction for the customer. They love it and it is so easy to use.
July 27, 2015
I like it.. I own a pet supplies store and it's doing the job.. yes it needs major improvements in terms of discount vouchers and exchanged items.. but these guys keep developing and improving and I have no doubts that they will eventually have a solid app. Keep up the good work!
March 24, 2016
Limited functionality, features that are available on the website are not available on the POS app (payment methods for example), and the app crashes constantly. We have to delete and redownload the app roughly once a week. I'm told this is due to potentially losing our internet connection, but this seems like something that their software should be able to record. However, as with many other problems we experience, we're told the issues are the way we're using their software and not a failing in their code. I advise against getting invested in Shopify POS.
July 21, 2015
We specifically moved to Shopify because our old ecommerce did not have a POS component and our POS system was separate from ecommerce. We decided that having both in one was a win win situation. Well, after we moved our website over successfully (SHOPIFY REALLY IS THE BEST ECOMMERCE SOLUTION!!!!), we decided to start tackling the POS side and came to discover it is woefully lacking. For example, I don't want our employees to add any discount code but rather to select from discount codes I pre-create. It doesn't even offer that. Anyone can give any discount they want and word it any name they want. It's cray cray- so in the end, we have decided we love the Shopify website and we love our eCommerce solution so I am actively looking for a way that both of those can integrate rather than using Shopify's POS. I really hope they can make it better and stronger in the long run.
May 1, 2015
Great app for taking in person order with my iPhone or iPad. I don't use it for a retail store so i can't comment on how it works with hardware like cash register, scanner, etc. But with the card read it works great.
March 6, 2015
I quite like the Shopify POS for it's simplicity and it's very fast and responsive. A few extra features would come in handy though such as running accounts (hospitality based business). Reporting should also be standard.
Jan. 2, 2015
The benefit to the Shopify POS is that it integrates your online store with your brick and mortar store and syncs the inventory. This saves a lot of labor time. It is also easy to use and doesn't require much training. The Cons... It only works with certain overpriced equipment. There is no option to exchange an item, which is a pretty standard thing amongst POS systems. You must refund as store credit and then use store credit to purchase the new item. The system does not keep track of the store credit. You only have a receipt to go by. There is nothing to stop the customer from trying to use that store credit again. You need to use Shopify as the payment gateway otherwise you cannot use their card swiper and will need to process credit cards with a different system (Shopify tech support tells you that you can use any gateway without mentioning the fine print). It allows employees to discount items up to %100 off without the need of a managers approval. However, it does not allow you to change the price of an item when checking out a customer... only lets you discount. This issue came up when there was a mistake with the price of an item and my employee had no way of correcting it at time of checkout. The system constantly loses contact with the wireless barcode scanner, card swiper, and receipt printer. You have to restart the POS app to reconnect them while the customers are standing and waiting. Overall, it is a good system to help keep track of all of your stores and sales. If inventory syncing is not that important for you, there really is no reason to overpay for the Shopify POS.
Feb. 21, 2014
There really is no viability in this app without an input option for wholesale cost. As a small business owner my profit margins dictate all of my buying and budgeting. Please add an option for wholesale input.
Feb. 7, 2014
We tested it out and have decided to hold off on this app for the following reasons: 1. No customer credit capability. We need a way to give customers credit in their account. This will also help us tie in our online store with the POS by allowing customers to redeem their credit either via the website or in store using the POS system. 2. No way to exchange products Update: Shoppify POS support told us that exchanged can be made, however, it really isn't an exchange at all. We will have to manually refund the items for exchange to a store credit, complete the order, THEN repurchase the new items with the store credit. So really, Shopify POS still does not support exchanges. I have not been able to verify this as our trial ran out. 3. No way to assign product cost to each product, thus making it impossible to keep track of inventory cost. Update: Support staff informed us that the app DeepMine has the ability to assign cost to each product and variation. Although this is A solution, this basic feature really should be built right into the the product information as an extra attribute in the first place. We have paid for DeepMine in order to assign costs to our products, however, it is still in beta state, and the interface is a huge pain in the ass to use. 4. Unable to assign customers to customer groups for predefined discount rates. 5. No visible notes field for each customer that is visible before clicking in to the customer's profile. This needs to be visible on the same screen when displaying a search result of customers. 6. Super clumsy interface. Image size needs to be customizable to allow for much smaller image. Also, the POS system needs to provide a No Image option, that displays a top down alphabetical list. 7. Cost is too high for a product this basic. We didn't have time to explore this app further as there were too many features missing in the app for us to put the efforts in to fully testing it out. Hope the app is completed with these features so that we can switch over from another platform.
Nov. 30, 2013
This review is an update to Shopify POS. We now are starting to use the Shopify POS app as our only POS tool. Its working great with being able to print barcodes and receipts. Good thing about the receipt printing is we use a USB Star printer and its hooked up to our Apple Airport Extreme which allows it to print from our iPad without needing the LAN version of the printer. So far so good, its working out and the features are helping us customize it for how we need to use it.
Nov. 27, 2013
*This app had an update which fixed several of my major issues with it, so I've revived this review* This is a solid and much needed addition to the Shopify platform. Its very usable, it requires almost no training to figure it out, is easily integrated into the store. I think the layout could have a few tweaks to make it more seamless (refreshing the selected collection when you start a new order and perhaps making it easier to select collections for example) but overall its pretty fast to use, and wont cause much of a headache. There are a few reasons why I haven't given this a higher rating, firstly is that its expensive. We already pay a premium price for backend hosting of our store, really this is a $49 a month fee simply to process offline transactions. Really its a premium price for a basic product. The app has some limitations, reports on the app are non existent, other than a sales tally. That means you have no way of knowing how many of a particular product has been sold, how much you've made each hour, how much from different collections you've sold. Theres a lot of useful information that you should have access to on the fly, but you don't unless you use the computer interface. The use of printers/ scanners and till drawers is limited to only very specific models. This no doubt makes the installation of the physical POS assets easy and very reliable, however unless you live in North America the receipt printers and till drawers aren't really readily available, so you have to buy a more expensive version off eBay, which is disappointing. Even the inclusion of AirPrint would be very welcome. The ability to see product descriptions in the app would also be useful, often if you sell a large amount of products, someone might have a questions which you cant readily answer, but having that information available to you would be very useful. Ultimately its very useful. It is a real timesaver when it comes to updating quantities manually which is really its most redeeming feature. I don't think its quite equal to the $600 a year price you have to pay, its not really a complete system yet, but I suspect it might be after a few big updates.
Sept. 29, 2013
I wonder if shopify is interested in manipulate Multiple Inventory and also Store Transfers! This would be really helpful! The User experience is great! you need to work more on the inventory stuff!
Sept. 14, 2013
I really like this interface and is something I have been hoping for. Stripe needs to go though with taking over the whole site. A week to get paid and won't let us ecig merchants sell online. I'd rather use Square for the POS app and let my cc processor run the site. If I decide to keep it, I'll just except square via its own app running a separate cc scan in Square.
Sept. 11, 2013
Hello there! Very excited about this product, but have not purchased yet for only one reason - I do need it to integrate with Square. hope that integration is coming - I am 200% onboard. I use Square for trade show on an ipad, and then have to manage and update inventory manually. Needless to say, if the payment was all in one, this would be magic. I am in Canada, so I am unable to switch to your supplier.
Sept. 10, 2013
It seems great and may work for my mobile sales. The issue I have is that Stripe takes a week to deposit funds into the account. I would of like to see Square used as they deposit funds within 24 hrs or on the next business day. For a small business that is mobile a week is just too long to get paid.
Sept. 3, 2013
This app has a lot of potential. But if Shopify truly wants to go global, then you need to allow any payment gateway of the customer's choice to be used. I understand that Shopify wants to get into the transaction fees of the CC processing, but hey you are already getting another $49 a month per store location for this app! Besides, Shopify payments are not available typically outside the USA/Canada. This app has great shopping cart views making it perfect for customer interaction as well. In fact, in future updates I might suggest a locked customer view which would turn an iPad into a mobile kiosk where customers could search for product deals on sale and other combined discounts that might be running in the shopify store.
Sept. 2, 2013
Ive been using it in-store for a few days. Great alternative to Vend although some features do need to be added on. Using my own Credit Card terminal without a problem. Just have to do the processing separately on the terminal and not on the iPad.
Sept. 2, 2013
I agree with Vape Dojo, this is an awesome app. Sadly we can not use it... Please update it asap :)
Aug. 28, 2013
It's beautiful and almost perfect. This is the app we have been waiting for. Been using it all day. We can now manage both online and retail stores together. Finally. It looks great and works well. Here are the only things we still need: 1) Ability to add our own processor other than Stripe or get Stripe to accept ecig merchants.