Point of Sale

Why can't we choose the currency on the POS? I am in Canada but I chose to have my store currency in USD. When I am selling at an event, it does not give me the option to choose Canadian funds. Very frustrating.

Changed my pin to log in to Shopify settings, pos, but now I can't get into my pos go. What's going on? It's as if the Shopify settings don't connect to Shopify pos go. The Shopify pos for my iPhone doesn't work either. I log in then it asks me for the location and when I add the location and try to continue nothing happens. The screen doesn't move forward or backward. Left wondering, why am I spending and losing so much money with this company.

we were on the Shopify Plus subscription for a year and cancelled. Shopify Plus comes with the feature of Shopify POS Pro and we did not have this feature prior to being on Shopify Plus. A few months after being cancelled from Shopify Plus, Shopify just decided to activate Shopify POS Pro on three of our stores with NO authorization. I'm trying to run my business not take hours of my time to have you reverse a feature you place on my three stores without our authorization.

Really not designed well, can't use Laptop/PC (which runs Shopify!), scanning items takes too long, with too many 'select' steps, just want to barcode scan and move quickly to get customers through in-store checkout process. Buggy connectivity to Wisepad3 card reader. Merchant fees are higher than using a standalone EFTPOS machine (even after Shopify surcharge). Only reason still have this app is it is a stitch-up for some Stocky app functionality :(

Poor POS app. Researching other options after just a few months. Not physical location friendly. Time consuming to enter orders and can't use a computer for POS.

Do not use this app if: You deal with a lot of customers a day, this will add minutes to every transaction just adding barcoded items to the cart because it doesn't do it automatically once a product is scanned. You have lots of products with variants that you have to rely on checking the SKU a lot because they don't have barcodes, or the differences are not obvious in the title or photo. The SKU and barcode is not visible on the first screen when searching for a product. You have to click on each product variant to see the SKU number. Bummer if you don't pick the right one on the first or second try. ˜ Sadly, I really enjoy stocky so now I'm stuck with POSpro because they don't do them separately and now, I have to pay for another POS app on top of it. Sigh.. Note to the Shopify retail team: I suggest you pop into a couple of stores that use this app and process transactions for half a day at each, you will soon realise how frustrating it is. Also, why is POS not available on a web browser? We all have computers already, why are you forcing people to have to buy another piece of hardware?!

PSA: When you enter in an address to collect sales tax, they do not have the correct tax rate system. I entered my correct address, which on the government website has a 3.5% local sales tax rate, but because Shopify POS is super behind, they use a "Basic System" to determine the tax rate, which is 4% lower than it should have been, leaving ME to pay the remaining taxes out of pocket. I am not sure how this app is even legal if they cant even provide the correct tax rate!

i'm in the shopify app store --- why isn't the the current release number shown, and related release notes?? the app does not always auto update, and we need to know what is current and the related changes.

The app is a bad, forced update after forced update, and all that seems to change is making our ipads unsupported. even worse if you pay shopify more money for their tap and chip reader. They may as well go back to a wired connection to the ipad because they don't seem to know how to use bluetooth technology. Having to restart the app every time the devices sleep isn't an acceptable solution. They've opened up their business to third party apps for everything else they may as well just let third party hardware/software handle this part as well.

The card reader is always asleep. Trying to wake it up by pressing the power button once according to the onscreen message doesnt work. I have to go back or close the app, open it and login into the app again, or check the connection to wifi. Its just so inconsistent. Im thinking of just dropping this POS and move onto Square or Keeping it all on Venmo business and Zelle. You would think Shopify would have this fixed by now since this has been the biggest complaint from all POS users here.

i am using the app , i like it but it needs more improvement like applying multiple discount at once or at least combine discount with other apps . also needs a note app for employee duties .also need tracking each employee sales for collection

Ich habe diese Point of SALE Shopify App in Zusammenhang mit Plentymarkets benutzt nun habe ich ein Riesen Problem dass wir nämlich keine Artikel bestellt und Aufträge in das Plentymarkets ERP System geschrieben. Ich hoffe es gibt bald eine Lösung. Somit ist die Kasse für uns leider unbrauchbar. Schade

Expensive, and doesn't let you to add customize fields on the receipt. Vend POS is cheaper and lets you print anything that you want on the POS receipt. Shopify is getting left behind. Doesn't have a proper Customer Display as well.

The update to the new re-tooled version was a straight up cash grab. The old version allowed you do everything you needed to sell in-store and online. It was a great tool to let the little guy compete. Shopify was doing it right and offering good value for the cost. Public company greed eventually took over and now they overcharge (to the tune of >$1000 year) just to have basic functionality like doing a simple exchange in your physical store. The lite version isn't usable if you can't do something as simple as swap out a size, etc.

I really wish this could be a 5-star review. After decades with our prior in-store POS, we made the switch to Shopify POS so our online store and our in-store systems were on the same platform. While Shopify works great online, Shopify POS is nowhere near ready for prime time for a business like ours (small retailer, thousands of SKUs, many product variants, owners who are analytical about inventory). Issues include but are not limited to - - POS Bluetooth hardware that constantly disconnects - Practically unusable barcode apps. Needed two apps: one for printing from purchase orders and one to print individual labels when needed. The labels look different and the apps were exceedingly difficult to set up and use. - the inventory app, Stocky, only holds inventory data for 90 days. This means you must perpetually pull data into Excel via this app called Matrixify and then run all your analytics for YOY purchase decisions in Excel. What a pain. - Shopify POS support is absolutely inadequate. Extremely hard to get a tech on the phone, and their responses are often emails that just include links to pages in Shopify Help. They cannot log onto your POS and assist with troubleshooting or quickly resolve issues in an emergency. I could go on, but I think you get the point. We entered into working with Shopify POS with our eyes open and a lot of consideration. Ultimately, we invested several thousand dollars in hardware and hundreds of person-hours in data preparation to make this change. In the end, we pulled the plug and returned to our prior POS provider. We simply could not put our business at risk during the holiday season with Shopify POS. It's just not an integrated platform and it's not well supported.

Is it possible to rate this app lower than a one? My card reader arrived 36 hours ago. I attempted to use the card reader for an event. It did not function. Contacted tech support. The app and the reader continued to fail to process credit card transactions. Contacted tech support the same day, transferred to 3 different individuals. Requested a return and refund. They said that they will INVESTIGATE. This is contrary to what is posted on their website. They indicate a product can be returned within 30 DAYS. I REQUESTED A RETURN WITHIN 36 HOURS (after 3 tech support calls) AND THEY HAVE REFUSED THIS REQUEST. The service which accompanies this product is POOR and substandard. If you are a business, SAVE YOURSELF THE EMBARRSAMENT and DO NOT INSTALL THIS APP or the purchase the hardware. I actually had to DECLINE PAYMENT because the app and the hardware failed! Don't do it. I lost income, seek an alternative.

Greedy garbage. No features on purpose because they think that this will surely entice you to pay an exuberant monthly fee. You have to enter credit card numbers manually digit by digit (no camera) because in addition to the subscription fee, the monthly POS fee, AND Shopify dipping into your sales for CC processing... oh, they *JUST HAVE* to also get you on a $29 card reader, an unnecessary piece of hardware shipped by mail. It's like a test to see how far they can go in establishing an abusive relationship. Yuck, yuck yuck. No thanks

I have Shopify for my online business for several years. I decided togo to Omni Channel and migrate our pos to Shopify POs. It has been an awful experience.The onboarding team just email you some links with no follow through. We have spend many hours on support call. The support team are very knowledgeable and helpful. All our bluetooth devices stay connected but the barcode scanner gets disconnected. We have turned off the energy setting to "leave on all the time" to no avail.Shopify support told us to leave the system on 24 hrs a day. This did not solve the problem. every morning you have to connect the scanner from scratch. we even send the brand new scanner for repair and used another new scanner with the same issue.This problem has nothing to do with my bluetooth since the other devices such ac tap/Chip and receipt printer stays connected. The interface between pos and barcode scanner is not stable. I have paid for several months but not able to go live. If I could have returned my hardware I would have not continued. Shopify should do way better with their pos considering the runup on theri stock price.

awful service. Downloaded as per advise from Shopify who hosts our website. 2 weeks later they have removed loads of simple features like daily takings report & asking £89 a month. So the classic is basically useless. Will be looking for a new website provider & pos system that isn't a rip off

WARNING FOR THOSE WHO ACCEPT INTERAC DEBIT! Shopify has now disabled support for the Moneris External PIN PAD, meaning those Canadian clients who accept INTERAC DEBIT can no longer provide PIN pad access (for entering PIN #s to their clients). PIN#s now have to be entered using the iPad or iPhone device, which in the time of COVID is a health risk, especially if the iPad is behind your counter (bye bye social distance). The only way an INTERAC user can complete their transaction is through the new CHIP and PIN reader, via TAP, but TAP transactions have $100 limits, meaning if you sell anything over $100 (like we do ALL the time), the client cannot pay for it with INTERAC. It is insane that a Canadian founded and Canadian based company, cannot integrate properly with a very popular Canadian payment method??? Added to this, Shopify has taken what used to be an included free feature (POS functionality), and made it an $80 USD paid feature per month, this is insane! And as you can see by all the 1 star reviews, that $80 USD per month is buying you a worse experience! Shopify has lost a lot of high executives over the past few weeks (they have all left), it seems they are losing their way with innovation and user experience as well, a shame to see what was a core strength with Shopify (Shopify POS), turn into what may lead to their downfall.