Point of Sale
Unify online and in-person sales with Shopify POS.
Rating
3.0
feedback
384
chart
#1,225
All reviews
Review RSS Feed
April 5, 2023
Do not use this app if: You deal with a lot of customers a day, this will add minutes to every transaction just adding barcoded items to the cart because it doesn't do it automatically once a product is scanned. You have lots of products with variants that you have to rely on checking the SKU a lot because they don't have barcodes, or the differences are not obvious in the title or photo. The SKU and barcode is not visible on the first screen when searching for a product. You have to click on each product variant to see the SKU number. Bummer if you don't pick the right one on the first or second try. ˜ Sadly, I really enjoy stocky so now I'm stuck with POSpro because they don't do them separately and now, I have to pay for another POS app on top of it. Sigh.. Note to the Shopify retail team: I suggest you pop into a couple of stores that use this app and process transactions for half a day at each, you will soon realise how frustrating it is. Also, why is POS not available on a web browser? We all have computers already, why are you forcing people to have to buy another piece of hardware?!
Dear Mollies Make And Create, thank you for leaving your feedback. We appreciate your concerns and would like to address them: - We have received feedback from many merchants about the SKU not showing in the product detail. Our developers have added the SKU section to the product page in their latest update. - We also received feedback about the barcode scanner and have sent it to our developers for consideration. If a product has multiple variants, the scanner will bring up a list so you can choose which variant you want to add. - At the moment, Stocky is only available for the Pro Plan as part of the feature. However, Shopify now has a section to create POs from the admin without any additional fees. - We appreciate your feedback about having our POS work on a computer. At the moment, our system can only be used on a device and cannot support working on a computer.
Jan. 18, 2023
i'm in the shopify app store --- why isn't the the current release number shown, and related release notes?? the app does not always auto update, and we need to know what is current and the related changes.
Hello Lasting Impressions Gifts, thank you for sharing your feedback. I understand that you are looking to find information about the new updates for the POS , you can find that by going to your device's app store (play or app store) > search for the Point of sales app > open the page and click on "version history" or "what's new". You can also check the [Shopify Changelog website](https://changelog.shopify.com/?utm_source=gurucopy&utm_medium=link&utm_campaign=Gurus).
Dec. 28, 2022
The app is a bad, forced update after forced update, and all that seems to change is making our ipads unsupported. even worse if you pay shopify more money for their tap and chip reader. They may as well go back to a wired connection to the ipad because they don't seem to know how to use bluetooth technology. Having to restart the app every time the devices sleep isn't an acceptable solution. They've opened up their business to third party apps for everything else they may as well just let third party hardware/software handle this part as well.
Hello Park & Fifth Clothing Co, thank you for taking the time to post your feedback. We are constantly improving our app by releasing new updates that can fix bugs and add new features. As for when the hardware goes into sleep mode, we recommend checking the app's permission: In the iPad Settings Menu > search for Shopify POS > ensure the app's Location Permissions are set to "Allow while using" and "Allow cross-website tracking" toggle on. This ensures that if the reader reaches out while the screen is asleep or while the app is minimized, the app will still have the appropriate permissions to complete its security checks and be able to reconnect. If the issue is not fixed, feel free to reach out to our Retail support. The team is here 24/7 to help.
Aug. 28, 2022
The card reader is always asleep. Trying to wake it up by pressing the power button once according to the onscreen message doesnt work. I have to go back or close the app, open it and login into the app again, or check the connection to wifi. Its just so inconsistent. Im thinking of just dropping this POS and move onto Square or Keeping it all on Venmo business and Zelle. You would think Shopify would have this fixed by now since this has been the biggest complaint from all POS users here.
Hey Nomad Roasters! The card readers do naturally go to sleep if they haven't been used in sometime but pressing the power button should awaken the reader. What card reader do you have? Are you still having issues with the reader staying awake/connected? If so, please reach out to our retail team as they will walk through getting your reader back up and running. Support is open 24/7 for your convenience!
Aug. 13, 2022
i am using the app , i like it but it needs more improvement like applying multiple discount at once or at least combine discount with other apps . also needs a note app for employee duties .also need tracking each employee sales for collection
Hello LECCE, thank you for sharing your feedback. I'll let our developers know about your feedback. I'm sure other merchants such as yourself have had similar needs, so we may see this feature implemented on Shopify in the future! As for the tracking employee sales, you can do so if you have the PRO plan that included the feature to attribute sales to staff. You can check more features here - [Top POS Features and Benefits](https://www.shopify.com/ca/pos/features?utm_source=google&utm_medium=cpc&utm_campaign=RetailPOS+-+Brand+-+AMER+-+CA+-+Brand&utm_content=Features+&+Pricing&_bt=624903914555&_bk=shopify%20pos%20price&_bm=e&_bn=g&_bg=104134465121&gclid=CjwKCAiAleOeBhBdEiwAfgmXf2MeSozAyx6OwizsIUOJdNAVZKNzJcLy7asNvUaW1o5m-IW7Kk8Y9xoCYB4QAvD_BwE&gclsrc=aw.ds?utm_source=gurucopy&utm_medium=link&utm_campaign=Gurus)
May 17, 2022
Ich habe diese Point of SALE Shopify App in Zusammenhang mit Plentymarkets benutzt nun habe ich ein Riesen Problem dass wir nämlich keine Artikel bestellt und Aufträge in das Plentymarkets ERP System geschrieben. Ich hoffe es gibt bald eine Lösung. Somit ist die Kasse für uns leider unbrauchbar. Schade
Hallo Styleplanet, vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu hinterlassen. Ich habe den Google-Übersetzer verwendet, um auf Ihre Bewertung zu antworten. Was das Problem betrifft, das Sie hatten, ich hoffe, Sie konnten es lösen. Das Problem scheint mit einer Drittanbieter-App zusammenzuhängen, die Sie mit der POS-App verwenden. Wenn die App aus dem Shopify App Store stammt, würde ich in diesem Fall empfehlen, sich an unseren Support zu wenden, und wir können versuchen, Sie zu erreichen an die Entwickler der Drittanbieter-App.
Feb. 10, 2022
Expensive, and doesn't let you to add customize fields on the receipt. Vend POS is cheaper and lets you print anything that you want on the POS receipt. Shopify is getting left behind. Doesn't have a proper Customer Display as well.
Jan. 9, 2022
The update to the new re-tooled version was a straight up cash grab. The old version allowed you do everything you needed to sell in-store and online. It was a great tool to let the little guy compete. Shopify was doing it right and offering good value for the cost. Public company greed eventually took over and now they overcharge (to the tune of >$1000 year) just to have basic functionality like doing a simple exchange in your physical store. The lite version isn't usable if you can't do something as simple as swap out a size, etc.
Nov. 23, 2021
I really wish this could be a 5-star review. After decades with our prior in-store POS, we made the switch to Shopify POS so our online store and our in-store systems were on the same platform. While Shopify works great online, Shopify POS is nowhere near ready for prime time for a business like ours (small retailer, thousands of SKUs, many product variants, owners who are analytical about inventory). Issues include but are not limited to - - POS Bluetooth hardware that constantly disconnects - Practically unusable barcode apps. Needed two apps: one for printing from purchase orders and one to print individual labels when needed. The labels look different and the apps were exceedingly difficult to set up and use. - the inventory app, Stocky, only holds inventory data for 90 days. This means you must perpetually pull data into Excel via this app called Matrixify and then run all your analytics for YOY purchase decisions in Excel. What a pain. - Shopify POS support is absolutely inadequate. Extremely hard to get a tech on the phone, and their responses are often emails that just include links to pages in Shopify Help. They cannot log onto your POS and assist with troubleshooting or quickly resolve issues in an emergency. I could go on, but I think you get the point. We entered into working with Shopify POS with our eyes open and a lot of consideration. Ultimately, we invested several thousand dollars in hardware and hundreds of person-hours in data preparation to make this change. In the end, we pulled the plug and returned to our prior POS provider. We simply could not put our business at risk during the holiday season with Shopify POS. It's just not an integrated platform and it's not well supported.
Sept. 13, 2021
Is it possible to rate this app lower than a one? My card reader arrived 36 hours ago. I attempted to use the card reader for an event. It did not function. Contacted tech support. The app and the reader continued to fail to process credit card transactions. Contacted tech support the same day, transferred to 3 different individuals. Requested a return and refund. They said that they will INVESTIGATE. This is contrary to what is posted on their website. They indicate a product can be returned within 30 DAYS. I REQUESTED A RETURN WITHIN 36 HOURS (after 3 tech support calls) AND THEY HAVE REFUSED THIS REQUEST. The service which accompanies this product is POOR and substandard. If you are a business, SAVE YOURSELF THE EMBARRSAMENT and DO NOT INSTALL THIS APP or the purchase the hardware. I actually had to DECLINE PAYMENT because the app and the hardware failed! Don't do it. I lost income, seek an alternative.
July 30, 2021
Greedy garbage. No features on purpose because they think that this will surely entice you to pay an exuberant monthly fee. You have to enter credit card numbers manually digit by digit (no camera) because in addition to the subscription fee, the monthly POS fee, AND Shopify dipping into your sales for CC processing... oh, they *JUST HAVE* to also get you on a $29 card reader, an unnecessary piece of hardware shipped by mail. It's like a test to see how far they can go in establishing an abusive relationship. Yuck, yuck yuck. No thanks
July 13, 2021
I have Shopify for my online business for several years. I decided togo to Omni Channel and migrate our pos to Shopify POs. It has been an awful experience.The onboarding team just email you some links with no follow through. We have spend many hours on support call. The support team are very knowledgeable and helpful. All our bluetooth devices stay connected but the barcode scanner gets disconnected. We have turned off the energy setting to "leave on all the time" to no avail.Shopify support told us to leave the system on 24 hrs a day. This did not solve the problem. every morning you have to connect the scanner from scratch. we even send the brand new scanner for repair and used another new scanner with the same issue.This problem has nothing to do with my bluetooth since the other devices such ac tap/Chip and receipt printer stays connected. The interface between pos and barcode scanner is not stable. I have paid for several months but not able to go live. If I could have returned my hardware I would have not continued. Shopify should do way better with their pos considering the runup on theri stock price.
May 19, 2021
awful service. Downloaded as per advise from Shopify who hosts our website. 2 weeks later they have removed loads of simple features like daily takings report & asking £89 a month. So the classic is basically useless. Will be looking for a new website provider & pos system that isn't a rip off
May 12, 2021
I rarely like leaving reviews, but I fear that shopify would need to see these in order to understand how HORRIBLE of an app this is. Why scrap the old version when its 50x better then this one?? At worst just copy square! The workflow here on the app takes longer to checkout. The collections are showing items that are listed or unchecked as POS! Who designed this software? What questions got asked? This has to be the most wasted use of development ever! I love shopify but this has made me order Square POS and will need to explore if there website business can truly fill in gap of functions I so truly love about shopify. But my staff hates the POS version, to even charge is comedy at its best. I think we should be paid for the extra minute or two its going to take to check a customer out. SHOPIFY DO BETTER QUICKLY.. nothing wrong with saying this version of our POS is not what our customers want and hear you.. humbly.
April 27, 2021
WARNING FOR THOSE WHO ACCEPT INTERAC DEBIT! Shopify has now disabled support for the Moneris External PIN PAD, meaning those Canadian clients who accept INTERAC DEBIT can no longer provide PIN pad access (for entering PIN #s to their clients). PIN#s now have to be entered using the iPad or iPhone device, which in the time of COVID is a health risk, especially if the iPad is behind your counter (bye bye social distance). The only way an INTERAC user can complete their transaction is through the new CHIP and PIN reader, via TAP, but TAP transactions have $100 limits, meaning if you sell anything over $100 (like we do ALL the time), the client cannot pay for it with INTERAC. It is insane that a Canadian founded and Canadian based company, cannot integrate properly with a very popular Canadian payment method??? Added to this, Shopify has taken what used to be an included free feature (POS functionality), and made it an $80 USD paid feature per month, this is insane! And as you can see by all the 1 star reviews, that $80 USD per month is buying you a worse experience! Shopify has lost a lot of high executives over the past few weeks (they have all left), it seems they are losing their way with innovation and user experience as well, a shame to see what was a core strength with Shopify (Shopify POS), turn into what may lead to their downfall.
April 20, 2021
Shopify is incorrectly charging 3x the correct sales tax rate and refuses to fix it after three weeks. Shopify is fraudulently collecting extra fees.
April 18, 2021
The new version of this app is terrible and detrimental to business. We used this POS app for our team of sales reps, on the old version of the app our sales flourished, it was easy to use, simple and effective. We now pay for the pro version and our sales team hate it! When adding products from category’s as soon as you click add it takes you back to the homepage, meaning you loose your place in our vast catalogue and have to start again, from the beginning, this is a nightmare when trying to showcase items to a trade customer when time is limited. I really hope Shopify fix the issues with this new app, I see from the other reviews lots of store owners prefer the older version. I can see the potential with this new app, it’s just missing so many basic functions and the flow of the app is not practical for retail use, especially in a busy setting where speed is essential. For us at the moment the monthly cost of this app is not worth the hassle and downturn in business it has caused us, please bring back the old version of the POS app and let us choose which we want to use whilst the issues are fixed on the new version.
March 15, 2021
The POS app is horrible...and it is extremely overpriced as well. It is obviously not anyone used to, or that have researched what it is like to be on the floor in a retail store. Very limited customization, too much noise in the interface, and lacking must-have functionalities. Not recommended at all.
March 10, 2021
The latest version of the App is absolute trash. Our staff hate it...completely confusing and time consuming when you have a customer waiting. Bring back the old version!
Feb. 18, 2021
The most basic functionality required for a serviceable POS system has been removed in the latest version, and is not even available on the Pro plan. Particularly baffling was the decision to remove the ability to create a new product from the POS app. This now has to be done by switching between different apps. When an item doesn't scan and you have a queue of customers waiting, you need to be able to process an ad hoc sale quickly. Shopify's solution is to perform a Custom Sale. Unfortunately, there's no way to allocate a cost to the Custom Sale, either at the time or after the fact, so the system assumes a 100% profit margin. Not good for reporting. If you have a physical shop, steer clear.