Shopify Subscriptions
Drive more sales with subscriptions
Rating
3.5
feedback
495
chart
#11,177
All reviews
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March 22, 2024
At first this app seemed great, but half the time there are glitches when I There is no way to see data about how many people have their subscriptions active (total) for fulfillment & no way to make all the subscriptions charge on the same day every month. You cannot edit the dates at all. This app could be really great, but it seems it was rushed and a lot of basic functions are missing or glitchy.
March 19, 2024
Easy to set up, but lacks basic functions. You can't set a minimum for how long a customer has to subscribe which is silly to me because people can just take advantage of the discount, then unsubscribe right away.
Hi, Thank you for taking the time to provide us with feedback. While our app is designed for simple uses cases, we will inform our development team about your request We value your contribution towards the evolution of our app. Best, Ameya Bongale Product, Shopify Subscriptions
March 6, 2024
I've never written a review on a shopify app, even when it's been bad, but this one is beyond bad. We used it when it was in Beta with the hope and promise of improvements when it became available to everyone, but the app hasn't changed at all from the awful beta to now. We have almost zero control over settings, the only thing we can update on our end is how many payment attempts before the subscription is cancelled. It's embarrassing that this is a native shopify app. I know that app creation isn't a simple thing, but there are apps out there that already exist and do a lot better, it seems wild from a user perspective that they would get this so wrong. It has been a nightmare for our team to try to manage, there is no way to search within the app, there is no way to control user access or how they can manage their subscriptions. This app is basically unusable and the amount of band aids and workarounds we have is such a huge time and money suck that we regret switching. If there were any communication at all on upcoming updates we may feel a bit better, but the communication is absolutely zero. It has honestly made us consider leaving shopify altogether, that's how frustrating the whole experience with this app has been. I really really hope for improvements soon.
Hi, Thank you for taking the time to provide us with feedback. We sincerely apologize that you ran into issues using Shopify Subscriptions. Our app is designed with simple uses cases in mind. We have taken of your feedback and informed our development team on the advanced use cases. We value your contribution towards the evolution of our app and in helping us become better. Best, Ameya Bongale Product, Shopify Subscriptions
March 22, 2024
I wanted to switch over to Shopify's app to make it a more streamlined experience but there just isn't the functionality needed yet. As another reviewer has said there is no way to choose what day a customer will be charge or when their product will be shipped. Plus the subscription widget seemed to duplicate the options which must be some kind of glitch. Still some work to be done but I'm hoping in the future I will be able to change my review once functionality has increased.
Hi, Thank you for taking the time to provide us with feedback. While our app is designed for simple uses cases, we will inform our development team about the inclusion of specific dates for shipping and charging of subscriptions. We value your contribution towards the evolution of our app. Best, Ameya Bongale Product, Shopify Subscriptions
March 4, 2024
Please allow multiple shipping options! We have different shipping tiers on Shopify so I don't understand why that can't just carry through to Shopify Subscriptions since this is all under Shopify. Also, we have tried importing our subscriber list and since the shipping price is wrong, we were told to delete the app for 72 hours to clear our list and start over. Did that and canceled subscribers are still showing up in our contracts dashboard meaning we have duplicates inhibiting us from selling subscriptions to customers. Support - please help!
Hi there! We apologize that you ran into issues using Shopify Subscriptions. Your feedback is crucial to us. We’ve shared your feedback internally and will be working to enable multiple shipping options for subscriptions. If you need help in importing subscriptions, we recommend you reach out to our support teams and we can continue the conversation, monitor your specific challenge and assist in solving the issues. Best, Ameya Bongale Product, Shopify Subscriptions
March 3, 2024
Minimal ability to edit the text, leading to confusion over terms. Specifically, the bottom text about cancel/pause/renew -- very handy, agree with it entirely on principle, I wanted to (but could not) edit the text to point out that this is for the subscription purchase and not the one-off. The formatting left it a bit vague. Colors do not pull dynamically from BRAND, which feels an odd and uncomfortable choice to leave off. Unsure when subscriptions bill -- the first of the month? The day customers sign up? This is not a setting nor was easy to find out when installing the app. Options were unclear. I can add an option to send weekly or monthly or annually, I assume that's how often to customer gets charged? Would request clarification on wording in the dashboard so I can offer better thoughts. At first I took it as "oh, customer can be charged for 3 months, and then I'll mail... once... a month... no that's not right..." While installed, there was a conflict where the subscription app was duplicating in my footer. This is not a mark-off of the app, may be a theme issue, but mentioning it for dev exploration. The checklist in the backend upon install did not check off steps as I was going through them, which lead to considerable worry and time spent over exploration: "Am I doing this right, is something not clicking, what is happening." Overall, the idea is GREAT as a starter. The execution needs review, the backend communication needs review. Will keep an eye on app to see if work continues.
Feb. 26, 2024
It's a good start for this app, however there are a few things which need to be added or adjusted: - More frontend design options (very limited at this point, own css customizations would be helpful) - Options for customers to select dates for delivery and payment.
Jan. 3, 2025
Good, the only thing is say you can’t or customers can’t choose the exact date they want the product recurring charge to be on. Hopefully this will come in the next update, other than that’s its good for a free subscription app Also it’s not knowing since the update I’ve updated the inventory but still not working
Feb. 21, 2024
La consiglio per la semplicità di utilizzo, è sviluppata da Shopify quindi perfettamente compatibile e gratuita. Dovreste implementare la possibilità di pubblicizzarla con delle email automatiche e con dei banner posizionabili nel sito
Ciao, Grazie per aver dedicato del tempo per fornirci un feedback. Siamo felici che tu possa usarlo facilmente! Terremo in mente le idee che hai condiviso mentre continuiamo a far evolvere la nostra app. Grazie per il tuo contributo alla continua evoluzione della nostra app. Best, Ameya Bongale Product, Shopify Subscriptions
Feb. 20, 2024
Good in theory, but not quite ready (for me). I've played around with this and the customer-side is not very intuitive. First, upon checkout confirmation, the 'go to subscriber portal' did not take me to the Shopify subscriber portal (I am currently using another app, but had it turned off for this test). Then, once I did get into the portal, I wasn't able to manage anything other than "skip" following deliveries. Now, I am a service-based membership model, so I don't have anything to 'deliver', so for future iterations of this app, I would love to be able to change the 'delivery' title on the listing to a custom title. I also need to be able to have a customer purchase, then the system auto-tag the customer (and transaction, ideally), so that I can properly set up the automations I need to provide them discounts to the shop offers as well as other inclusions. I really would love to utilize a Shopify-native app for my membership, so I won't be getting rid of Shopify Subscriptions yet, but will be watching closely for updates. (Pretty please, Shopify team!)
Hi there, Thank you for taking the time to provide us with feedback. We apologize that you ran into issues using Shopify Subscriptions especially in the context of using it for a service-based membership. We’ve shared your feedback internally with our teams. Please continue to reach out to our support teams so we can continue the conversation and assist in solving the issues. Best, Ameya Bongale Product, Shopify Subscriptions
Feb. 16, 2024
Great and super easy to setup app, wish they released it million years ago. the only feedback i have is bit more customization for the widget itself, like that "Subscription policy" under the bordered box may confuse some thinking they are getting billed when they select one-time purchase, that copy needs to either get inside that box or better yet, show/hide when customer selects one-time or any of the subscriptions. More color(background on select) customizations would be nice too but it's ok for now, i am sure they'll improve it in no time.
Feb. 16, 2024
I really, really, really want to be able to use this native subscription app, BUT... there is no way that I can see that a customer can add or remove products from their account portal. Am I missing something?
Hi, glad to hear you are excited about using the Subscription app! You can set up customer management in Shopify's customer accounts. If you have new customer accounts active, customers can log in to their account from your online store navigation and manage their subscriptions. If you have classic customer accounts, then you can share the subscription management url to give customers access to manage their own subscriptions. Customers with new customer accounts or classic customer accounts can manage their subscriptions by clicking Manage your subscription from your automated subscription email notifications. These are automatically turned on when you download the app and you can edit them from the Settings section in the Subscription section of the app. Turn on subscription management in your Shopify admin settings to allow customers to manage their subscriptions. Steps: From the Shopify admin, go to Settings > Customers. Under New customer accounts in the Manage subscriptions section, click Turn on. Optional: You can add the Subscriptions page link. You can find out more information on the help center here: https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/customer-experience#subscription-management-for-customers Hope this helps and don't hesitate to reach out to support if you have more questions. Chanel Fournier Product Lead, Shopify Subscriptions
Feb. 15, 2024
So excited that shopify created a native app for subscriptions. The pricing for third party subscription apps wasn't sustainable for the scale of my store. Thank you Shopify!
Feb. 9, 2024
Feb. 9, 2024
The app works fine, but the choice between buy it once and subscribe also shows at the bottom of my online store, below the footer... is there a fix for this? Other than that it works well for our simple subscription needs
Hi there We have made updates that solve the problems you faced for the placement of the subscription widget To ensure the correct placement of the subscription widget we recommend that - If you are on a vintage theme, ensure that you have added the code snipped to the product template before turning on the app embed. Adding the code snippet will ensure that the widget displays in the correct place on the product page. You'll have to add the code snipped to the appropriate section of the product template. See the vintage theme instructions on this page - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup#display-subscriptions-on-online-store. -If you are on a 2.0 theme please ensure that the app embed is toggled to off. App embeds are only used for vintage themes. Hope this helps! We thank you for feedback that helped with the continuous evolution of our app Best, Ameya Bongale Product, Shopify Subscriptions
Feb. 9, 2024
Sorry guys. Did you announce the Subscription App last Summer? Yes. I know it is hard work. I like to make everything simple. Your app is simple. It is no problem. What is the problem? The widget. The visible part for our customers. The translation needs to be fixed fast. I wonder why the copy of the widget is visible at the bottom of the page. And a tip for customization? Allow selecting the primary option for a subscription. Just now, only a one-time purchase is possible. Thank you for your fast repair.
Hi there, Thank you for taking the time to review and provide us with feedback. We have made updates that solve the problems you faced: 1.We have updated our app to support translations to local languages. 2. To ensure the correct placement of the subscription widget we recommend that - If you are on a vintage theme, ensure that you have added the code snipped to the product template before turning on the app embed. Adding the code snippet will ensure that the widget displays in the correct place on the product page. You'll have to add the code snipped to the appropriate section of the product template. See the vintage theme instructions on this page - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup#display-subscriptions-on-online-store. -If you are on a 2.0 theme please ensure that the app embed is toggled to off. App embeds are only used for vintage themes. Hope this helps! We thank you for feedback that helped with the continuous evolution of our app Best, Ameya Bongale Product, Shopify Subscriptions
Feb. 7, 2024
As many have already mentioned - I have been waiting for this app to come out for ages. Thrilled it is finally here. - The interface is clean and simple and looks great on our site. That's an awesome plus. - The customer-facing interface and account management are clean and function very well. This was always a big problem we had with other paid subscription apps. We want to make it really easy and transparent for customers to view and edit their subscriptions. - The only negative piece of the app was that porting over previous customer data from other subscription apps was overly complicated and very painful. While there is some documentation, you will need to translate the info from your previous tool, and the process can be very manual. That being said - the Shopify support was outstanding, and they helped us work through these issues. Without Shopify's support working through the import of old data, we would have had to ask all customers to sign up again, which would have been painful. - My only immediate request for the app in future updates is that the analytics become a bit more detailed. It would be really nice to be able to drill into the data. - I would give this app 5-Stars because a) it's great to have a simple native subscription app, b) it's great that it's free, and c) Shopify support was fantastic as we worked on transferring over.