Shopify Subscriptions
All reviews
Great to have this integrated as a free native app, however it does have a few bugs and isn't the easiest to manage
customers can't cancel subscriptions
This app works great. The only thing I would improve is giving an active count for the subscriptions so businesses could plan for inventory needs for the subscription items. Currently I have to count them manually.
Needs to be much cleaner on the front end of the website. Like a drop down to choose which frequency, also needs to have a customer portal integrated directly into the dashboard of the store.
customers can't adjust on their end
I like having a free subscription option to offer to customers but it would be nice if once a customer subscribes, there were better ways to manage the inventory (i.e., always renewing even when stock says sold out) and allowing the customers to change variants. I've also received several complaints that legacy account members can't access their subscription while logged in, they have to request a code and a different login screen that is very frustrating.
The app is pretty good but would be good if there was "add to next shipment" functionality for them to be able to add additional one-time items to the same shipment.
terrible. customers cant access their subscriptions to manage or cancel
It's great that's it's free. So far we do not have a lot of customers on subscription so it works fine, but when you need to make changes to the subscription it's very limited choice. For example, I can not remove shipping costs from ongoing subscriptions. I once tried to change the frequency of the subscription and it didn't count from the last purchase date but count from today. It's quite annoying, but for a small store with few subscriptions it does the job.
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