Shopify Subscriptions
Drive more sales with subscriptions
Rating
3.5
feedback
495
chart
#11,177
All reviews
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Sept. 1, 2024
Needs to serious improvements. 1. If payment failed and customer updates their credit card there is no way customer can trigger and approve the payment again, they are left contacting us, we then cancel the subscription and then tell them to make a new one on the site. 2. Customer cant change or move the date, eg if they order every 6 weeks and want it to trigger at 5 weeks and reset the schedule from 6 weeks from manual payment they cant do it.
July 29, 2024
The app is functional and you can't beat the cost...but it leaves a lot to be desired from a subscription app, a few of the issues we've run into: -customers can't edit their subscriptions, so people have to cancel and resubscribe if they ever want to add items, or edit quantities - even if people wanted to 'shift' their subscription delay it by less time than skipping a whole shipment (they can only skip/pause/cancel and update billing info) -when recurring orders are generated, they commit the needed inventory, but when the order then goes through the process and gets fulfilled the committed inventory is stuck as committed and requires a lengthy support ticket to resolve - this is happening with every SKU variant on every subscription order so it very quickly becomes a phantom inventory commitment problem -There's no forecasting or upcoming order view, even if you export the contracts it exports in Shopify's variant ID (not our SKU#s or UPCs that we would need to cross reference for forecasting purposes) -There's no way to contact the current subscribers or a given item with a message or new item (i.e. one item is being discontinued and replaced with a like item that they'd likely want to subscribe to) -There's no setting/way to apply price change logic, if you have prices change, your current subscriptions are stuck at the old price unless you manually change each individual one (I understand how this might be a desired behavior, but that should at least be a setting or option "use current price" or "use original price") -The app auto-tags orders which is handy, but we have no control over what the tags are, the logic applied, or anything....it's stuck with what the developer set (and you can't even see/change it, you just have to guess based on observed behavior) Those are just a few of the pain points to managing it as we grow (for context we've been using this app since its 'early access' days and have several hundred active subscription contracts). But again....you can't beat the price.
July 25, 2024
July 22, 2024
Customer said they want to cancel their subscription, when I looked in my subscription app it shows I have 0 contracts. All this time I thought nobody wanted to subscribe. I wonder how many people think they have a subscription to my products but instead this app is not working and making me look like an idiot and more importantly losing long term customers. This makes my business look incompetent. This should be seamless seeing as Shopify's baseline business model is subscriptions.
Hi there, Thank you for your feedback! We are sorry to hear that your experience with using the app has not been satisfactory. If you are continuing to experience the challenge of contracts not populating on the app, we recommend reaching out to our support teams. We are happy to continue digging deeper into this to help resolve the issue you are facing. Best, Ameya Bongale Subscriptions Product Team
July 16, 2024
Overall this is a great app that has had very few kinks. Just really wish there was a way for store owners to easily look ahead on future orders. This would allow operators to better prepare and create a more efficient fulfillment process
July 3, 2024
The setup guide is bugged, but the app is working as intended. I'm glad this app is finally native and free. Please add more features and continue to work on bugs. This app has so much potential. Thank you!
June 13, 2024
May 26, 2024
Added this app. The options are showing twice on my product page. 1st in the normal space. 2nd showing after the footer. Tried to get support. Shopify told me to speak to the app support? Its just brings me back to shopify support. Who can give us support for this app that does not work.
Hi there, We have made updates that solve the problems you faced for the placement of the subscription widget To ensure the correct placement of the subscription widget we recommend that - If you are on a vintage theme, ensure that you have added the code snipped to the product template before turning on the app embed. Adding the code snippet will ensure that the widget displays in the correct place on the product page. You'll have to add the code snipped to the appropriate section of the product template. See the vintage theme instructions on this page: https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup#display-subscriptions-on-online-store. -If you are on a 2.0 theme please ensure that the app embed is toggled to off. App embeds are only used for vintage themes. Hope this helps! We thank you for feedback that helped with the continuous evolution of our app Best, Ameya Bongale Product, Shopify Subscriptions
May 15, 2024
App doesn't work at all. People try and subscribe (I tested myself) and it still shows as 0 active subscribers. Moved from another app to this and have now lost all my subscribers - so thanks very much.
Hello, We apologize that you ran into issues using Shopify Subscriptions. Your feedback is valuable. Please reach out to our support teams so we can continue the conversation and assist in solving the issues. In the meantime, there is more information on how to migrate customers from other apps to our subscriptions app. I am linking it here - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/import-export Hope this helps resolve this issue if it's related to importing exisiting contracts from another app! Best, Ameya Bongale Product Manager, Subscriptions
Oct. 25, 2024
Too many glitches. Works sometimes. Needs serious improvements. 1. If payment failed and customer updates their credit card there is no way customer can trigger and approve the payment again, they are left contacting us, we then cancel the subscription and then tell them to make a new one on the site. *Note, Shopify support is not equipped to handles these issues, we just go around in circles since they don't understand their own products. 2. When customer payment fails, no reason is given to us merchants, so we have no explanation for the customer. 3. Customer cant change or move the date, eg if they order every 6 weeks and want it to trigger at 5 weeks and reset the schedule from 6 weeks from manual payment they cant do it. Please work on fixing these issues, otherwise, I am forced to abandoned the Shopify Subscriptions App.
Hello. Thank you for taking the time to give us feedback and apologize that you ran into issues using Shopify Subscriptions. I replicated the steps on the Deli Donut Blend on your store, but could not uncover any glitchy behaviour. All the variants displayed the subscription option every time. However, if you are still running into any challenges please reach out to our support teams so we can continue the conversation and assist in solving the issues. Best, Ameya Bongale Product Manager, Subscriptions
April 25, 2024
Easy to set up and use,only been using for a week and already seeing benefits.
April 24, 2024
I'd give ZERO stars if I could, this app is a complete waste of time. It's pretty clear that they have no interest in fixing any of the issues when customer support advises that the best course of action is to speak to a third party dev... why would I do that when it's built by Shopify and enabled on a Shopify built theme with no alterations or any additional code. Such a joke, clearly don't know what they are doing given that it was launched after the beta version had numerous bugs.
Hello, We're sorry you're having trouble with our app. We are here to help and if you need any assistance you can certainly ask the support team member that you are interacting with to reach out directly to our product team. In the meantime, our help documentation - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup continues to be a valuable resource for information for setting up and using our app. I hope this helps Best, Ameya Bongale Product Manager, Subscriptions
April 12, 2024
User Beware! You would think that Shopify would understand the wants and needs of their store owners and the behavior of customers. In this instance at least, they have failed miserably! There is no functionality to this app except for having subscriptions that customers never want to change. All of the niceties to assist your customers or even analyse your subscriptions are gone. At this point I don't see how we can keep this app.
Hi, Thank you for taking the time to provide us with feedback. While our app is designed for simple uses cases, we will inform our development team of the needs you have highlighted for the future release of our app. We value your contribution towards the evolution of our app. Best, Ameya Bongale Product, Shopify Subscriptions
April 9, 2024
The app is fine, but it's useless because of how it handles shipping rates. Basically, it only allows having 1 shipping rate. So, if you want to offer Pickup $0 and Shipping $N, you can't do it. It will always show Pickup $0. It's super important that they fix this...
Hi there, Thank you for taking the time to provide us with feedback. We are working on enabling shipping rates on our app. Please stay tuned ! Best, Ameya Bongale Product, Shopify Subscriptions
April 8, 2024
This probably has potential - but has serious limitations if you sell physical product. The biggest gap is that it will not allow the customer to select their shipping method at checkout - it just auto-selects the cheapest one and does not present any others. Additionally it does not work with manual payment methods - does not allow your customer to pay by ACH, wire, etc.. It seems as if this was only created with low cost digital products in mind.
We apologize that you ran into issues using Shopify Subscriptions. Your feedback is crucial to us. We’ve shared your feedback internally to support additional payment methods as well as multiple shipping options for subscriptions We value your contribution towards the evolution of our app Best, Ameya Bongale Product, Shopify Subscriptions
April 7, 2024
March 25, 2024
I'm feeling frustrated and disappointed because I've been searching for hours for a live store that uses this app to see how it works in real-time, but I haven't had any luck. even their support chat doesn't want to share any resources. I'm surprised that the Shopify tech team hasn't created a demo store when every crappy app in the store seems to have one. I wonder what kind of tech team is working in there, and I think someone should be held accountable for this negligence.