Shopify Subscriptions
Drive more sales with subscriptions
Rating
3.5
feedback
495
chart
#11,177
All reviews
Review RSS Feed
Feb. 7, 2024
This app will not apply discounts as directed when subscription items are placed in the cart. Support from Shopify as a whole is poor. Trying to obtain help in support results in promises to email back with solutions, which never occurs. Additionally, attempts to get assistance with issues migrating customers from a 3rd party app was also unhelpful and excusatory.
Hi there, We apologize for having a poor experience using Shopify Subscriptions. For the application of discounts, we would recommend turning on the offer discounts option within the app. You can find guidance on migrating from 3P apps in our documentation here - https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/import-export Hope this helps. But please feel free to reach out to us if you need more assistance. We are here to help! Best, Ameya Bongale Product Manager, Subscriptions
Feb. 7, 2024
I wanted to switch from Skio but quickly ran into a show stopper: The delivery interval dropdown doesn't support days (my supplements come with a 45-day supply). I expected more from a company like Shopify.
Hi, We apologize that you ran into issues using Shopify Subscriptions. Your feedback is crucial to us. We’ve shared your feedback internally about including days as a delivery interval and added it to our list of potential improvements. Best, Ameya Bongale Product Manager, Subscriptions
Feb. 7, 2024
I like it! I am so happy that shopify just came out with this! or at least i am just now finding out about it. I would like to have a dropdown menu for the subscription choices so it's not so bulky since i have 4 different option choices.
Feb. 6, 2024
Instantly failed the setup with missing hungarian translation in the widget (Translation missing: hu.no_subscriptions_warning_banner.message), and there is no place where I can manually create these translations.
Hi there, Thank you for your valuable feedback. We have implemented your requested and shipped the ability to support translations to local languages for the app. Hope this helps! We appreciate your continued assistance in the development of our app. Thanks, Ameya Bongale Product Manager Shopify Subscriptions
Feb. 5, 2024
-Can't translate -Subscription appear both in product page + footer -Sometimes it can't add to cart -There should be a dedicated subscription page with bundle selector. -I hope shopify will improve the product because I was waiting impatiently for this app to be released.
Hi, Thank you for taking the time for providing us feedback! For challenges you faced in the subscription widget appearing in the product page and footer, we recommend reaching out to our support teams. They will guide you in helping fixing it. We hear your feedback about adding translations and bundles support. We have informed our development teams about it and included it in our list of potential updates. We value your time in contributing to the evolution of our app. Best, Ameya Bongale Product Manager, Subscriptions
Feb. 4, 2024
Formatting of the app does not reflect the advertised picture. Easy to set up but not flexible on customization. App has two default options one for regular subscription and one for auto charge without a way to turn one off. Would be nice to be able to edit the wording used for the subscription.
Hi there, Hi, we appreciate your feedback about customizations! While our app is designed for simple uses cases, we will inform our development team about your feedback for support for customizations in future updates. We value your contribution towards the evolution of our app. Thank you taking the time to contribute. Best, Ameya Bongale Product Manager, Subscriptions
Feb. 4, 2024
Only good for a store that sells one item. No discount codes can be applied which means volume breaks don't work.
Hello, We apologize that you ran into issues using Shopify Subscriptions. Your feedback is crucial to us. We’ve shared your feedback internally about discount codes and volume breaks. Please reach out to our support teams so we can continue the conversation and assist in solving the issues.
Feb. 3, 2024
Doesn't support mobile view on your store
We apologize that you ran into issues using Shopify Subscriptions on Mobile. We've taken note of your feedback. We value it for the evolution of our app! Ameya Bongale Product Manager, Subscriptions
Feb. 2, 2024
This seemed like an easy app and I was thrilled to see it however, once it was installed, the subscribe and save option could only appear at the top of the page instead of organically within the add to cart area as shown in the images used in the app details on the shopify app store. In addition, even when the code was added as directed by the shopify helpdesk, the subscribe now button would not appear. I will be uninstalling as it clearly did not have the kinks worked out.
We apologize that you ran into issues using Shopify Subscriptions. Your feedback is crucial to us. We’ve shared your feedback internally. Please reach out to our support teams so we can continue the conversation and assist in solving the issue. Best, Ameya Bongale Product Manager, Subscriptions
Feb. 2, 2024
We have been waiting for this for ages and were so excited to see it finally launched, but the recurring charge does not include shipping in the total, so it is unusable. Please add shipping to the recurring charge amount on the checkout page so customers (and shops) can see the total £/amount they agree to pay monthly. I don't want to give this one star. I see the effort and intent to help (thank you), but hiding shipping will create problems and awkward conversations with customers.
Thank you for your feedback on surfacing the recurring shipping costs at checkout We have informed our development teams and will include it in future updates. Stay tuned! We value your feedback for improving our app. Best, Ameya Bongale Product Manager, Subscriptions
Feb. 2, 2024
Feb. 1, 2024
Finally this app is now available on all Shopify plans (for Free) and easy to set-up and use! I would have given this 5 stars if there was a way to set a minimum repeat order amount - ie commit for a minimum of 3 repeat orders
Feb. 1, 2024
So far this looks promising, but still very entry level. Not a whole lot of flexibility or customization. I have not gone live yet, as I am trying to figure out how to import my current Recharge subscribers over.
Thank you for your valuable feedback on our Shopify Subscription app. While our app focuses on simplicity and basic use cases, we understand your desire for additional flexibility. You can look at our help documentation https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/import-export for importing contracts. Ameya Bongale Product Manager, Subscriptions
Feb. 1, 2024
so far looks good with our site and very easy to manage, only issue is that it glitched and added the subscription buttons under the footer on top of already being in the product description like it's supposed to. been in touch with shopify support and apparently they're looking into it so hopefully it's fixed soon
Feb. 1, 2024
Have not launched yet, but the onboarding is very smooth. Native Shopify menu of course, quick and easy addition of selling plan and frequencies (along with discounts per frequency). Shopify calls subscriptions "Contracts" and shows up in a contracts sub menu. Widget needs to be installed in theme, and the customer needs a way to access a portal - which Shopify has married to the new customer login 2.0 So far so good...
Feb. 1, 2024
I was really excited about this and it is good for a lot of things! However, it does not offer the option to pay the full amount upfront and have the delivery be done every month. We are trying to have the option to pay in full and then have auto-generating orders populating based on that but not charging the customer every month. IDK maybe I am missing it. I am open to feedback and ideas!
Hello, Thank you the feedback for accepting payments for pre-orders (pay in upfront and delivery in month) for subscriptions. We have communicated your feedback to our development for future updates. Your feedback is valuable for the evolution of our app! Ameya Bongale Product Manager, Subscriptions
Feb. 2, 2024
It's a good start, but the functionality is extremely limited for someone coming from one of the paid subscription apps. For example you cannot choose a specific date a customer will be charged for their subscription every month. Hopefully they will keep developing features and add options in the future. Edit: just changed my review to one star because customers only get a single shipping option, no matter how many options you have available
Hi, we appreciate your feedback about anchor dates and the ability to select multiple shipping options. We have informed our development team about adding them for potential future updates. We value your contribution towards the evolution of our app! Ameya Bongale Product Manager, Shopify Subscriptions
Feb. 1, 2024
Just installed then immediately uninstalled as it failed at the first hurdle, I would have hoped that these issues would have been ironed out beforehand, considering how long it has taken to be released.
We're sorry you're having trouble with themes. You may find our help center documentation useful. If you need more help, please contact our support team for assistance. We're here to help. https://help.shopify.com/en/manual/products/purchase-options/shopify-subscriptions/setup Chanel Fournier Product Lead, Subscriptions