Shopify Subscriptions

User Beware! You would think that Shopify would understand the wants and needs of their store owners and the behavior of customers. In this instance at least, they have failed miserably! There is no functionality to this app except for having subscriptions that customers never want to change. All of the niceties to assist your customers or even analyse your subscriptions are gone. At this point I don't see how we can keep this app.

The app is fine, but it's useless because of how it handles shipping rates. Basically, it only allows having 1 shipping rate. So, if you want to offer Pickup $0 and Shipping $N, you can't do it. It will always show Pickup $0. It's super important that they fix this...

I'm feeling frustrated and disappointed because I've been searching for hours for a live store that uses this app to see how it works in real-time, but I haven't had any luck. even their support chat doesn't want to share any resources. I'm surprised that the Shopify tech team hasn't created a demo store when every crappy app in the store seems to have one. I wonder what kind of tech team is working in there, and I think someone should be held accountable for this negligence.

I've never written a review on a shopify app, even when it's been bad, but this one is beyond bad. We used it when it was in Beta with the hope and promise of improvements when it became available to everyone, but the app hasn't changed at all from the awful beta to now. We have almost zero control over settings, the only thing we can update on our end is how many payment attempts before the subscription is cancelled. It's embarrassing that this is a native shopify app. I know that app creation isn't a simple thing, but there are apps out there that already exist and do a lot better, it seems wild from a user perspective that they would get this so wrong. It has been a nightmare for our team to try to manage, there is no way to search within the app, there is no way to control user access or how they can manage their subscriptions. This app is basically unusable and the amount of band aids and workarounds we have is such a huge time and money suck that we regret switching. If there were any communication at all on upcoming updates we may feel a bit better, but the communication is absolutely zero. It has honestly made us consider leaving shopify altogether, that's how frustrating the whole experience with this app has been. I really really hope for improvements soon.

I wanted to switch over to Shopify's app to make it a more streamlined experience but there just isn't the functionality needed yet. As another reviewer has said there is no way to choose what day a customer will be charge or when their product will be shipped. Plus the subscription widget seemed to duplicate the options which must be some kind of glitch. Still some work to be done but I'm hoping in the future I will be able to change my review once functionality has increased.

Please allow multiple shipping options! We have different shipping tiers on Shopify so I don't understand why that can't just carry through to Shopify Subscriptions since this is all under Shopify. Also, we have tried importing our subscriber list and since the shipping price is wrong, we were told to delete the app for 72 hours to clear our list and start over. Did that and canceled subscribers are still showing up in our contracts dashboard meaning we have duplicates inhibiting us from selling subscriptions to customers. Support - please help!

The app does not reflect the advertised picture and cannot be translated

I really, really, really want to be able to use this native subscription app, BUT... there is no way that I can see that a customer can add or remove products from their account portal. Am I missing something?

This app will not apply discounts as directed when subscription items are placed in the cart. Support from Shopify as a whole is poor. Trying to obtain help in support results in promises to email back with solutions, which never occurs. Additionally, attempts to get assistance with issues migrating customers from a 3rd party app was also unhelpful and excusatory.

Instantly failed the setup with missing hungarian translation in the widget (Translation missing: hu.no_subscriptions_warning_banner.message), and there is no place where I can manually create these translations.

Doesn't support mobile view on your store

This seemed like an easy app and I was thrilled to see it however, once it was installed, the subscribe and save option could only appear at the top of the page instead of organically within the add to cart area as shown in the images used in the app details on the shopify app store. In addition, even when the code was added as directed by the shopify helpdesk, the subscribe now button would not appear. I will be uninstalling as it clearly did not have the kinks worked out.

We have been waiting for this for ages and were so excited to see it finally launched, but the recurring charge does not include shipping in the total, so it is unusable. Please add shipping to the recurring charge amount on the checkout page so customers (and shops) can see the total £/amount they agree to pay monthly. I don't want to give this one star. I see the effort and intent to help (thank you), but hiding shipping will create problems and awkward conversations with customers.

It's a good start, but the functionality is extremely limited for someone coming from one of the paid subscription apps. For example you cannot choose a specific date a customer will be charged for their subscription every month. Hopefully they will keep developing features and add options in the future. Edit: just changed my review to one star because customers only get a single shipping option, no matter how many options you have available

Just installed then immediately uninstalled as it failed at the first hurdle, I would have hoped that these issues would have been ironed out beforehand, considering how long it has taken to be released.

As a company with 90% of business as subscriptions, this is a crucial component to our business. We serve over 3,500 recurring customers, so we are quite familiar with this process. We have been excited about this app for quite some time now! Other apps take a big murky commission, don't integrate with Shopify well, and don't have the User Interface customers deserve. I'm writing this review in the hopes Shopify will improve it, and we can switch ASAP. Shopify here's what you need to do! 1. Offer a minimum quantity, for example we don't deliver less than 4 jugs. 2. Offer quantity break discounts, for example buy 4 jugs get 10% discount, buy 6 jugs get a 15% discount. 3. Offer a way to integrate customer's data from other subscription apps like Bold. This will save customers the time to have to resign up, since all of their payment data is already saved in Paypal or Stripe. 4. Make a way for customers to pay with shop pay, a credit card, paypal, or with coinbase integration. 5. Provide analytics, like customer retention, average subscription length, upcoming revenue, amount of subscriptions and history of growth, lifetime value, average subscription amount, and paused subscriptions with option to message them. 6. Make a nice customer interface that lets business choose what options customers can edit. Happy to provide lots more feedback if someone wants to reach out to us, that would be much appreciated.

- Limited options generally - Can't choose to sell all products, or a category or by tag with subscriptions - Must pick one and one product into a subscription. Then it crashes! I had to make 4 subscriptions profiles to fit all our 200+ products in subscriptions. - No translations possible for text displayed on product page (English only) - Disappointing! - Still no fix to offer customers more than - 1 - shipping option (not app related but still - come on guys!) This is still the same app i pilot tested this summer, but i can't see any changes. I would recommend Shopify release a proper update at least to the points above, to make this app worth using. I really hope you work on this app!