SP: SMS, Email & Sales Popup
Sell more with SMS, Sales, Brand Story, & Email Popups
Rating
4.7
feedback
894
chart
#381
All reviews
Review RSS Feed
Aug. 22, 2023
Big warning on the billing method of this App!! Each monthly plan has a limit of "sessions"/month but a "session" has absolutely no business definition and any business reality. For example, for a very short-term Pop-Up campaign, I have been counted more than 2300 "sessions" and 1600 "unique views" by the App's metrics but my own Analytics and the Shopify metrics show that I had less than 100 real unique users. The support team was not able to explain how this difference is possible. It's a big problem of tracking. Also the counter of sessions keeps running everyday even if you totally disable the App (which is a total non-sense to be billed for an inactive App based on a number of sessions).
Hi Thomas, we appreciate your feedback and we're sad that POP! wasn't a good match for your business. We also apologize if the responses provided by our Support Team did not meet your expectations. To address some of the concepts you pointed out: - Our system monitors and keeps track of unique user sessions and accounts for browser tabs with the application active on your site. Unlike Shopify, the infrastructure behind POP! does not allow at this moment to detect multiple sessions from one user, which could result in a higher number. We want you to know that this represents one of our main goals in our roadmap. - Charges in our app depend on the selected plan and the usage. While disabling does not cancel the subscription automatically, it would just require a message to our team to ensure that the subscription becomes inactive for as long as every customer needs. I hope this brings some clarity to you and any possible POP! users. We'll contact you via email to follow up.
Aug. 17, 2023
Great app with lots of really helpful features. Excellent support from the team as well. Highly recommend!
Thank you for allowing us to help you! We appreciate your support.
July 31, 2023
I am impressed with the Customer Service I have received and the willingness to help with all my questions. I can see the changes due to adding the Pops making a difference!
Wow, thank you so much for your kind words! We’re honored to have earned you as a customer ◡̈
July 25, 2023
Great app, easy to navigate and support team is very quick in removal of ads. We use it for two stores. Just awesome.
Thanks for reaching out to our Support Team and for sharing your experience. We appreciate it!
July 22, 2023
Disappointed to say the least , i have just noticed this app has been charging us $29 a month and it wasn't even enable, funny how they automatically add you to the paid plan after an apparent free trial that i wasn't aware of. Fine i did get an email that i just noticed by doing a history search, however i find it disappointed and sad that you would charge costumers that don't even enable or use your app. should be ashamed.
Update 01/08/2023: We reached out a few days ago via email. As you indicated in the review, an email was sent prior to implementing the changes to the account. However, in acknowledgment of your understanding, we took the initiative to issue a refund for the last charge generated. Please reach out to our Support Team if you need further assistance ◡̈ - Hi! We are sorry about your experience. We'll be reaching out shortly to share more details about the subscription and why these charges were generated. We'll be in touch.
July 10, 2023
Great app we've been using for years. Its very effective at keeping customers engaged and shopping on our site
Store
Deco TV Frames
Using app
Over 3 years
Thank you for your kind words! We're thrilled to hear about your experience with us.
June 30, 2023
Great app! Has resulted in higher conversion rates for our website. Their customer service is also phenomenal. We'll be using SalesPop for years to come.
Thank you for trusting our app! We look forward to the coming years ◡̈
June 28, 2023
great customer service. Judith helped me. She was awesome and answered all my questions. Love the app
Thank you for allowing us to assist you today! It was a pleasure :D
May 31, 2023
Amazing app for your shopify store. Easy to use. and the best customer service via chat. 10/10 Would recommend!
Thank you for leaving us an amazing review 😊!
May 23, 2023
Amazing customer support. I was accidentally charged for something and they responded right away, gave me a refund, and are actively working on a fix. Great app with great customer support!
Thank you for allowing us to assist you on this matter! We will keep you posted on the solution ◡̈
May 12, 2023
I have been very happy with the customer service I have received. All questions were answered quickly and clearly and D'Angelo was super helpful and friendly. I have only had the app installed for 6 days so I cannot comment if there has been an increase in sales at this point.
Thank you for your great review 😊! We are happy for your feedback! We look forward to your update once you start seeing the conversions. We are also in the works of launching conversion statistics on the app's dashboard to help you track the app's conversions better. Once it's live we'll have you updated asap! Until then, have an a amazing day ahead!
May 2, 2023
i canceled this a year ago and you guy have stole my money for over a year! refund me now!@ this app was not even on for over one year! please advise
Hi there, thanks for leaving your feedback. The app is usage based and needs your approval to charge you, after installation. You also had the app installed over 2 years since July 13, 2020 and have been sent email reminders within your 90 day free trial, to have you reminded that you'll be charged at the end of the trial. Your review doesn't reflect true to what we're seeing on our end, and I'm sorry that you felt this way. We've responded to your personal email, and are happy to follow up with you to provide more clarity on the situation with our proof from Shopify's Partners dashboard and our email communications with you since July 2020.
May 2, 2023
Great customer support, quick response and very friendly and easy to work with. Interface is clean and easy to navigate.
Your review made our day! Thanks for taking the time to leave us an awesome review 🤩!
April 28, 2023
Great app! Let's me know what customers are doing on my website. It tells you the product they have added to cart, the city and state they are in and how many visitors you have that day and many more informative info about your site. I recommend!
We greatly appreciate your awesome review! Thanks for taking the time to write this 😊.
April 20, 2023
Super good app...very flexible, and their team, outstanding. Help us whenever we had questions...even later in the evening. Really appreciate people who are sharp and work hard to help customers. Would give them 6 stars if I could. Gold standard.
Thank you so much for making us part of your business! We appreciate your kind words ◡̈
April 19, 2023
Judith was amazing!!! She walked me through the entire process of setting up pop ups and ensured I had a video to revert back to! Highly recommend this app!
Your review means a lot to us! Thank you for taking your time to leave us such a wonderful review 😊!
April 4, 2023
Great app. We used it for quite a while in our Shopify business. I don't recall having any issues with the service.
Thank you for taking the time to share your experience! We truly appreciate it ◡̈
Jan. 28, 2023
Easy to install, works as it says it does and we are seeing an uptick in sales... we're happy customers.
Thanks for taking the time to post this! We look forward to helping you achieve your business goals :D - POP! Team
Dec. 31, 2022
I like it! I do think it helps with people being more comfortable with purchasing from me because they see other people are buying! Plus I like that people can see how busy my site is and feel comfortable that we're a legit brand!
Thank you so much for taking the time to review our app. It means a lot and we truly appreciate it. Have a wonderful start of the year! - Judith from the POP! Team
Dec. 2, 2022
so far so good, the app seems pretty easy to use on our shopify site. Team are helpful and communication is good
Thank you for making us part of your business! We really appreciate your feedback :)