SP: SMS, Email & Sales Popup
Sell more with SMS, Sales, Brand Story, & Email Popups
Rating
4.7
feedback
894
chart
#381
All reviews
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May 30, 2024
May 27, 2024
Great way to generate extra add-to-cart products and up AOV. Sales numbers are a little inflated as total cart value is drawn to total 'sales' instead of individual products that have been added to the cart from POP!.
We appreciate your feedback! There are many factors involved when we pull this information from every transaction, such as discounts, cancellations, or refunds. Rest assured that we will continue working to improve these metrics ;)
May 22, 2024
Great functionality for our site, we're still testing results but installation / configuration was very easy, help from their support team was also much appreciated!
Thank you! We're happy to be part of your business :)
April 18, 2024
Love this app! Super easy to configure, great templates for pop ups. Customers love seeing what everyone else is buying.
Thanks for the love! We're thrilled you're enjoying the app and its easy setup. Your customers' engagement with the pop-ups is fantastic! Let us know if you need anything else.
April 16, 2024
Good visual impact and positive effect on conversion.
Thank you for taking the time to write us a review, we truly appreciate it!
April 8, 2024
Sure helpful customer service.
Thank you very much! We are glad that we could troubleshoot and provide a fast resolution :)
March 22, 2024
Awesome app, Every small business owner needs this trust me!!
Thank you for your feedback and recommendation! We are happy to be part of your business😊
March 19, 2024
Works like a charm, great support and great tool for conversions.
Thank you for choosing POP! we truly appreciate your feedback😊
Feb. 29, 2024
Been using it for a while now, great app and effective support.
We are happy to be part of your business. Thank you for taking the time to give us feedback!
Feb. 28, 2024
Beautiful and professional interface design. The agent Judith was also very helpful and solved my problem :)
Thank you for taking the time to write us a review, we truly appreciate it!
Feb. 15, 2024
Beware of Misleading Subscription Practices and app which prioritise policies over people. It's a typical trap with autoupgrade but not autodowngrade and scam. Last year, we engaged Sales Pop for our seasonal business, only to be met with a series of disappointing experiences. Initially attracted by their sales enhancement promises, we found ourselves automatically upgraded to a Premium plan without justification, given our low activity level. This led to an unwelcome surprise: a charge of over USD130, noticed months later due to our seasonal operation (which we agree was our fault). Upon seeking a refund at least for a charge which was done day before and explanation, we encountered a rigid adherence to policies that were neither clearly communicated at the outset nor reasonable. The customer service, particularly from a representative named Kateryna, was unhelpful, offering only policy jargon and refusing any form of refund based on these policies. Adding to the frustration, Sales Pop employs a confusing billing cycle through Shopify, which does not align with their own. This discrepancy makes it nearly impossible to act within their narrow three-day refund window, as Shopify's charges can appear significantly later. Moreover, their communication primarily via email, which invariably lands in the spam folder, further hinders any chance of timely action or informed decision-making. This experience has revealed Sales Pop's billing and communication practices to be not just unfriendly, but seemingly designed to trap businesses into paying for services they do not use or need. The lack of transparency, fairness, and genuine support is stark, making it clear that Sales Pop's practices are misleading and their customer service lacking. It is likely that Sales Pop will attempt to justify their practices and deflect these criticisms in their reply or say sorry for our experience or that you can turn off autoupgrade in the app (after you noticed you've been charged and billed with no chance for refund) and bla bla bla. They may claim that all policies were disclosed and that it is the responsibility of the user to stay informed. However, this anticipated justification should not distract from the core issue: a lack of transparency and fairness in their billing and communication. Be cautious if you decide to use this app, as their response may try to spin the situation to their favor, but the reality of our experience speaks volumes about their business practices. I strongly caution against using Sales Pop, especially for small or seasonal businesses. There are other services out there that value transparency and customer support, unlike Sales Pop, which prioritise policies over people.
We are genuinely sorry that you feel this way, especially when our subscription policy was indeed disclosed from the beginning. We send emails with every upgrade, and the current plan is detailed in our Plans & Pricing section, as well as in your account under the "Invoice" and "Subscription" features, where you can review all charges and the current plan status. Additionally, in the dashboard, you can monitor the number of sessions. You have the option to downgrade your plan easily and lock it to prevent future upgrades, by disabling auto upgrade. We trust our clients to read and manage their accounts with the best judgment, especially when we make every effort to keep them informed from our end.
Jan. 29, 2024
This app is one of the BIGGEST SCAMS on the shopify app store. Customers BEWARE! They will auto upgrade you to plans that are much higher and higher until you hit their enterprise plan of $300 USD/month, then youre paying so much for so little. Even the months you do not use the app, they still charge you. If you are not paying heavy attention everymonth to your shopify billing, and you have this as one of the apps in there, i suggest you take a VERY VERY close look at what they are doing because this doesn't make any sense. I tried reaching out to them and they kept hiding behind a wall of "company policy". The simple thing for them to do for future customers is to REMOVE THE AUTOUPGRADE PLAN feature and replace it with very visible email or notifications that tell customers they have hit a threshold, asking the customers to update if they can
Thank you for your feedback! In SalesPop we make sure everybody is aware of the auto-upgrade feature and we explain it in multiple places to make sure customers are well informed. We introduced this because of our customers being disappointed when they hit the threshold, their pops stops displaying and they missed our emails. I am very sorry you find this feature useless and you called it a SCAM, however you can easily turn it off in our Pricing page so you are not auto-upgraded automatically. We are very happy to schedule a call and show you how to disable/enable the auto upgrade feature so such thing never happens again. Kind regards, Customer Success team
Dec. 29, 2023
Great app, it has increased conversion on my site and the support is very nice and helpful.
Thank you for taking the time to leave your feedback! It's great to know that you found our support team to be nice and helpful. If you ever need anything in the future, please don't hesitate to reach out to us.
Nov. 28, 2023
Judith is AWESOME loved her assistance With everything, so patient and understanding and helpful. THANK YOU SO MUCH JUDITH !!!!
Thank you so much for your kind words and for allowing us to help you!
Nov. 17, 2023
I didn't upgrade to pro account, actually downgraded to basic, but it automatically upgraded to pro for 79USD.... I deselected the automatic upgrades. This is ridiculous
Update Dec 18, 2023. We have attempted to contact the store owner multiple times, but have not received a response. We are eager to provide a proper resolution and are currently waiting for their reply. - Hello, We are sorry about this inconvenience, we will be contacting you to resolve this issue immediately.