SalesPop: Order & Sales Popup
Sell more with Abandoned Cart, Social Proof, & Sales Pop...
Rating
4.7
feedback
7,399
chart
#305
All reviews
Rating Breakdown
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Jan. 18, 2024
SalesPop is a great app! My customers can see who actually purchased a product or added it to their cart! Great for giving customers ideas on what to purchase. SalesPop is a great way of converting first time website views into customers.
Thank you for sharing your experience with other Shopify merchants! We love seeing testimonials like yours! :)
Jan. 15, 2024
Very helpful and got my issue resolved quickly.
Thank you so much for taking the time to share your experience with our Support Team. We greatly appreciate it!
Jan. 9, 2024
Happy
We're happy if you're happy! Thank you for sharing your experience.
Jan. 8, 2024
Thank you, we are pleased that we could be of assistance to you. We appreciate your feedback :)
Dec. 29, 2023
Great app, it has increased conversion on my site and the support is very nice and helpful.
Thank you for taking the time to leave your feedback! It's great to know that you found our support team to be nice and helpful. If you ever need anything in the future, please don't hesitate to reach out to us.
Dec. 26, 2023
Thanks for rating our app and for allowing us to be part of your business! :)
Dec. 5, 2023
This app is a scam. Point blank. They hide a feature called to auto bump you to the next highest plan if you go above the amount of views on your current plan. But those numbers are no where near accurate. I had a day with 0 views on my website but this app is showing 972 views for the same time frame. I signed up for the $29 a month option. I didn't see the auto update selection was defaulted to on. But I was moved to the $129 a month 30k a month option. I haven't even broke 1k views on my website for the whole year. Then the FAQ shows you how to cancel, but when I go to that screen, the selection for cancelling shown in the FAQ isn't even an option for me to select. Save yourself the headache and the scam. Don't.
Update Dec 12: This situation has been resolved. We are trying to contact the store owner via email but haven't received a reply. - Hi there! We are very sorry to read about your experience with our application. Please know that we'll be reaching out shortly to rectify the situation and clarify any misunderstanding regarding the usage of the app in your store.
Nov. 28, 2023
Judith is AWESOME loved her assistance With everything, so patient and understanding and helpful. THANK YOU SO MUCH JUDITH !!!!
Thank you so much for your kind words and for allowing us to help you!
Nov. 17, 2023
I didn't upgrade to pro account, actually downgraded to basic, but it automatically upgraded to pro for 79USD.... I deselected the automatic upgrades. This is ridiculous
Update Dec 18, 2023. We have attempted to contact the store owner multiple times, but have not received a response. We are eager to provide a proper resolution and are currently waiting for their reply. - Hello, We are sorry about this inconvenience, we will be contacting you to resolve this issue immediately.
Nov. 7, 2023
Amazing app, nice look and easy-very-easy to setup.
Thank you so much for allowing us to be part of your business! ◡̈
Aug. 22, 2023
Big warning on the billing method of this App!! Each monthly plan has a limit of "sessions"/month but a "session" has absolutely no business definition and any business reality. For example, for a very short-term Pop-Up campaign, I have been counted more than 2300 "sessions" and 1600 "unique views" by the App's metrics but my own Analytics and the Shopify metrics show that I had less than 100 real unique users. The support team was not able to explain how this difference is possible. It's a big problem of tracking. Also the counter of sessions keeps running everyday even if you totally disable the App (which is a total non-sense to be billed for an inactive App based on a number of sessions).
Hi Thomas, we appreciate your feedback and we're sad that POP! wasn't a good match for your business. We also apologize if the responses provided by our Support Team did not meet your expectations. To address some of the concepts you pointed out: - Our system monitors and keeps track of unique user sessions and accounts for browser tabs with the application active on your site. Unlike Shopify, the infrastructure behind POP! does not allow at this moment to detect multiple sessions from one user, which could result in a higher number. We want you to know that this represents one of our main goals in our roadmap. - Charges in our app depend on the selected plan and the usage. While disabling does not cancel the subscription automatically, it would just require a message to our team to ensure that the subscription becomes inactive for as long as every customer needs. I hope this brings some clarity to you and any possible POP! users. We'll contact you via email to follow up.
Aug. 17, 2023
Great app with lots of really helpful features. Excellent support from the team as well. Highly recommend!
Thank you for allowing us to help you! We appreciate your support.
Aug. 2, 2023
Muy Buena Aplicacion la Recomioendo a Todos.........................................................
¡Gracias por tu reseña! Nos alegra ser parte de tu negocio!
July 31, 2023
I am impressed with the Customer Service I have received and the willingness to help with all my questions. I can see the changes due to adding the Pops making a difference!
Wow, thank you so much for your kind words! We’re honored to have earned you as a customer ◡̈
July 25, 2023
Great app, easy to navigate and support team is very quick in removal of ads. We use it for two stores. Just awesome.
Thanks for reaching out to our Support Team and for sharing your experience. We appreciate it!
July 22, 2023
Disappointed to say the least , i have just noticed this app has been charging us $29 a month and it wasn't even enable, funny how they automatically add you to the paid plan after an apparent free trial that i wasn't aware of. Fine i did get an email that i just noticed by doing a history search, however i find it disappointed and sad that you would charge costumers that don't even enable or use your app. should be ashamed.
Update 01/08/2023: We reached out a few days ago via email. As you indicated in the review, an email was sent prior to implementing the changes to the account. However, in acknowledgment of your understanding, we took the initiative to issue a refund for the last charge generated. Please reach out to our Support Team if you need further assistance ◡̈ - Hi! We are sorry about your experience. We'll be reaching out shortly to share more details about the subscription and why these charges were generated. We'll be in touch.