Signifyd
Signifyd Chargeback Protection App for Shopify
Rating
4.0
feedback
162
chart
#3,546
All reviews
Rating Breakdown
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Nov. 1, 2016
We started off on Riskified, as they seemed to be the big player in the fraud insurance arena, however after about a month of using their service, we received an email saying they were terminating our service, because we sold products that violated their TOS. In fact we do not sell any products that violate their terms, and when we pointed out that they only banned guns, and actual weapons, not accessories, they pointed us to the clause where they could terminate service at any time, for any reason. We then reached out to Signifyd, and after a short conversation with Stuart, we were signed up, and have never looked back. Signifyd approves more orders than Riskified did, and in the 4 months we have been using the service, we have only received 1 chargeback, which was promptly taken care of by the Signifyd team. Before using a fraud insurance company to filter our orders, and relying only on the Shopify checks, we lost over $15,000 in just a few months due to chargebacks, we wouldnt be in business today if we didnt have Signifyd protecting us.
Oct. 11, 2016
Like them more than the other competitor products on the market. Easy to see what orders are at risk. Don't ship without it!
Sept. 30, 2016
Best if you don't want to lose any money. I used it for this site www.elegantwaterfeatures.com
Sept. 25, 2016
The service Signifyd provides decreases my risk of fraud so much more than the useful but rudimentary app from Shopify. It is well worth the cost especially when you consider the time it would take to gather and evaluate the information Signifyd does.
Sept. 21, 2016
Wish I had this service thousands of dollars ago! I could not be more pleased!! My rep Stuart went above and beyond to help set me up and make sure I was fully protected! I've been burned many times with expensive Charge Backs so having this insurance will eliminate my role as Detective every time I receive a suspicious order. Thanks so much!!! Highly recommend!!
Aug. 29, 2016
This is a computer program, not a real person looking at the information. When I agreed to the plan I was promised personal assistance to input the data from orders that where a couple days old and high security risk. I waited half the day for the decision but no one actually inputs data. Its a computer program, so I was told by support I had to enter the information myself. The orders I received after installing the program get entered automatically. Now its been almost a month. The program guarantees the Low Risk Only, Denied medium and high risk. Even denied guarantee the prepaid credit card payment. The website/app doesn't not work on my smart phone. Today went to look at the website and see I have 10 previous Cases but can't view them. How would know which orders are guaranteed or denied if I can't see the history? I'm cancelling this. I can do better on my own with the information I already get from shopify.
Aug. 25, 2016
Just a great service. We started with the on-demand plan, and recently upgraded to the "Complete" plan. They've come through for us on every chargeback, although though we don't get very many. We can't compare it to other such services, since we haven't ever used such before, but they're great, and stellar customer support too (Tony being a standout).
July 26, 2016
The app may be useful if you have large volume of questionable transactions.
July 12, 2016
Do you ship 50+ orders a week on you Shopify store? Are you annoyed with constantly having to back check customers ordering from your website? These guys are for you. Within days we upped our revenue by: A) not having to contact the customer. B) not having to spend time with orders that were possibly fraudulent. C) not having to refund customers we would have otherwize without Signifyd Crazy easy to set up and mega convenient for medium to large volume shipping. Customer service they provide is on point too! Cheers Signifyd you guys rock :)
July 6, 2016
Even if you are not worried about fraud, you need this app. It alerts you when it suspects fraud and gives you the info and tools to investigate cases...all for free.
July 5, 2016
Installed this app after we had a case of fraud. It adds another layer of protection and helps to check suspicious orders. It also rates each customer and sends email alerts when the score is below certain recommended number. Must have app.
June 27, 2016
This is a must have app. We received an order with billing and shipping addresses the same and a low risk from Shopify. In the old days, we would have shipped, confident that it was a good sale. Today, we use Signifyd to avoid this. In this case, one of my employees did not realize the guarantee was still in review and shipped anyway. Signifyd came back and said the order appeared fraudulent and we quickly contacted FedEx and had the package stopped and returned to us. That would have been a loss of several thousand dollars. Not only did we avoid a loss and chargeback, but by having a record of no chargebacks helps maintain a relationship with the payment processor. I cannot understand how any merchant would not use this app. Now, if only they come up with a fraud protection app!
June 22, 2016
if u own a eCommerce website this is prolly the number 1 thing your going to need.. plus there customer service is great .. Tony Neves was great when it came to my chargeback issues
June 21, 2016
Excellent tool to check for fraud and it is very cost effective. I just wish it had the ability to exclude Paypal orders since those are much lower risk.
June 15, 2016
Update: I know there are some poor reviews just before mine. I suggest you dig deeper into the reviews before you decide since there are some very good ones that I based my decision on before I got this app. To be fair. I like their fraud detection reports since they "explain" and rate the safety of a transaction. They're much nicer than my last fraud detection app, which basically told me nothing. Their customer support is excellent. Very helpful and supportive. I have had this app for about a month and haven't had any chargebacks so I can't speak to that yet. If I ever do, I'll update my review. My thanks to Signifyd support for your quick help on everything I've asked you about.
May 17, 2016
Worthless. These reviews must be fake or these people are delusional. They won't guarantee an order unless there's no doubt it's legit - so what's the point of giving them a cut since Shopify itself does a good job of telling you that??