Single ‑ Video & Music
Single - Music, Video, & Memberships for Shopify
Rating
4.5
feedback
88
chart
#2,878
All reviews
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June 12, 2024
The Single App was everything we needed to launch our live stream experience. Elijah and Tommy were incredibly attentive and responsive throughout the whole process, answering all questions and needs as they arose. The integration with Shopify made the setup/backend simple with no red tape or underlying costs, while allowing us to utilize our current e-commerce platform to sell tickets for our artist's stream. We are already planning our next stream, with our 'Go To', Single!
June 11, 2024
not free, very complex, stupid platform ran by stupid people
Thank you for your review. We're sorry to hear you had a bad experience getting started. Our team does not have any communication from you and it looks like you only tried the app for a few minutes. We would have been glad to assist you and help get you started. Please let us know if our team can answer any questions or assist you in getting set up. Thank you.
May 29, 2024
Great app, first and foremost. Helps with reporting, getting content directly to the fans, offering a subscription platform for bands without the need for Patreon (direct to consumer) and more. Really can't speak more highly about it. Also, the team running the show (esp. Joe & Sam) are absolute legends and deserve raises for the hard work and overtime they put into my projects for bands such as Oceano, Of Virtue, Hatriot and more!
May 28, 2024
I am thrilled with the Single app, especially the customer support, which is important. The app is excellent, but as with every solution, some small things could be improved. But the Single-team are fast to reply. Not only fast, they fix things and help you out when it is needed. They listen to suggestions and actually do something about it. The Single app has been working very well for me since the release of my video rental platform. I recommend them highly!
May 23, 2024
If you're looking for a well-designed interface, smart features and killer customer support for your Shopify-powered fan club, look no further! Looking forward to working on more projects with the Single team!
Nov. 27, 2023
Single had all the resources I needed to launch my online video streaming platform and when I had issues with my theme's compatibility, they were always able to get back to me right away and fix the issue quickly. Even hopping on video calls to help me. All while I was still on the free tier!
Nov. 6, 2023
I Love Single.... Joe Pillatsch is the best. He assisted me with getting my music placed in my store... I wish I could send him a bonus. The support and patience is outstanding when you are working with clients that do not know their way around technical issues... I cannot thank you enough Joe.... I send you Love, Light, Peace and Happiness always on your journey....
Oct. 9, 2023
No customer service, no response! The products did not even reach the fans who bought through this application, I don't recommend it! If you don't want to look bad in front of your fans, it's better not to install this app!
Hi, Beautiful Humans – Where did you contact us and not receive a response? We work super hard to ensure we always get back to customers and resolve their issues as quickly as possible. I just checked – It seems our support team tried to reach out to you twice, but we didn't get a response. Did you receive those? If not, then perhaps we had the wrong email address? Our community manager also tried scheduling a meeting with you, but no one showed up to the call. We have thousands of stores successfully using our products to deliver digital goods to their fans. If something didn’t work with your setup then we're more than happy to help you fix it. We’re going to continue reaching out to you to try and resolve this issue, but please also feel free to contact us directly at [email protected].
Oct. 4, 2023
Amazing customer service/support! I've now used Single on over 20 Shopify stores and have had nothing but good experiences while using their digital reporting, physical reporting and fan club features! 10/10!
Sept. 29, 2023
Single app has been a great partner for Cactus Jack / Travis Scott for many years. Their seamless Shopify integration works great, and custom admin interface is super intuitive. We really value their ability to navigate the music reporting landscape, and their team is always available to help. Highly recommend for any musician or creator.
Sept. 12, 2023
Super powerful app, does most of what others can't. Customer service is amazing but their app falls short with videos and video collections. No videos will appear on IOS devices (Iphone, Apple, Macbook) if you have a newer theme (I use "BE YOURS"). This is a DEAL BREAKER if you are in US most consumers have an iphone or use apple products. You will need to hire outside help or use a free theme to make its functions work. Hopefully in the future they will provide support for paid themes. EDIT 9/12/23 - 5 STARS Single has the best customer support i've ever experienced. They have been patient and have been helping me through all the steps to ensure the best integration possible with their app. THANK YOU
Thank you for the review and feedback. We really appreciate you noting how our app is differentiated from others like it. Single’s video tools are compatible with iOS devices. We have several stores using our video products with full iOS functionality. When we looked into your situation, our team determined the issue was a conflict within your specific theme. This occasionally happens so we reached out to your theme's development team to try and partner with them to resolve, but unfortunately they declined. While we do our best to make our tools compatible with most themes, there are instances where it’s not always possible. Our team is happy to continue to advise you on how to adjust your theme to get the most out of Single. Thank you!
Sept. 6, 2023
easy to use for Physical reporting, super fast responses and great customer service all around!
Aug. 4, 2023
Single straight up came through to deploy my first NFT collection! They did something that had neva been done before for me to get my collection to my fans on Shopify. They communicate well and have great energy!
July 18, 2023
This app is wonderful. It helped us scale our memberships and easily coordinate them with both our digital and physical products. And customer service was extraordinarily attentive (even on weekends). Highly recommend this app.
June 23, 2023
Single App is easy to use and provides timely reporting to both the user (us) and reporting agencies. More importantly, their customer service is always very responsive and helpful!
June 19, 2023
This app is very tricky. Its not really $25 a month for bronze. If you drop one 10 track album its going to be more like 33.30 a month. And if you drop lots of music like me that gets problematic fast. And when I contacted shopify for help the reps I got didnt care at all. Insisted I didn't read or it was my fault somehow. Nah I read it carefully. Thats why I only release ONE 10-track album through this to test it out. I feel ripped off. Completely. And tbh i never leave bad reviews. This actually sucks.
Hi, Illumignarly Records – Really sorry to see you had a bad experience here. We charge $24 for a monthly Bronze subscription, which lets you release up to 10 digital albums for which you can sell and add bonus content, and we handle file storage, file delivery, and chart reporting of all sales. Additionally, on our Bronze plan, you can host video, do Live Streams, release NFTs, and launch a Membership program. We also have a free plan, which lets you do most of the same things, just in lower quantities. You’re correct that there are also additional charges. In order to continue supporting all of these features, we also charge a 15% transaction fee on sales of digital products created with our app. Those fees are noted on our pricing page, but we understand you might have missed them given all of the information listed there. We appreciate your business and certainly don’t want you to feel ripped off – please feel free to contact us at [email protected] and we’d be happy to work with you to make the situation right.
June 13, 2023
This app's support team is killer! They are quick and super knowledgeable. Not to mention, their Help Center database is fantastic. It's thorough, but still easy to navigate and read through. This app can do way more than you think it can! It has been an integral piece in countless projects for our clients. It's our go-to for SoundScan reporting of course, but we've also had great success using their digital delivery and livestream features.
June 7, 2023
Single has been able to help us grow the company in the original vision in which it was created. We are developing music as well as film production, and the ability to host, maximize, and control all our content through the Single application has been an incredible benefit to our company and the music studio. Being able to utilize the NFTs and tokengate features has sent our creativity through the roof with anticipation of future projects to come and how we can connect and create a unique experience for every project.
June 6, 2023
The staff at Single were extremely helpful in making sure we had everything set up correctly for our recent album release. They went above and beyond, even when our request were last minute and complicated. The app itself was extremely easy to setup and navigate, which made it effortless to ensure all of our sales were reported correctly. We will definitely be using Single for future releases and initiatives.
June 5, 2023
Single Music is outstanding and I am so thoroughly happy to be using them in our store. These guys know their stuff I cannot more strongly recommend them.