Single ‑ Video & Music
Single - Music, Video, & Memberships for Shopify
Rating
4.4
feedback
87
chart
#3,672
All reviews
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Nov. 25, 2024
This application is just a joke, at first everything looks great and easy to use, in addition, it should work super with shopify. Unfortunately, in a short time you realize that the fees are very high and the configurability is very low. - If you want to pay monthly SILVER plan then it costs you $50 + Fees per month, you get the ability to add 50h of videos and 500 hours of viewing (+1h for each active user), which when, for example, running a platform with workouts allows you to watch about 6h per month by one user if you have 100 ! - Plan prices: once set subscription prices, they cannot be changed ! If several customers bought a $50 plan, you want to reduce or increase it then you need to set up a new plan and current users will not be automatically assigned to it. - discounts: although the app is fully compatible with shopify you can only give a discount on your first order. If you have customers, and you would like to give them a discount, for example on black friday then you can't ! You can not renew the current subscription if it is active, you can not use the discount code. WHAT A JOKE ! - Livestreams: There is 25sec delay when you use your iPhone, this is realy a JOKE ! At the same time, streaming via instagram or youtube I have 1-2sec of delay. If you thinking about adding this app to your shopify store, think twice, it will be hard as f... to migrate your customers to another app once they are registered in this JOKE-APP
Thank you for your feedback on the app. We're sorry to hear you've had some pain points and we will actively be working to address the issues you've surfaced. While there will always be limitations for specific use cases, our team is standing by to assist you and to help find work arounds that best suit your needs. Thank you!
Nov. 12, 2024
This app is an absolute game-changer for fan engagement through Shopify. As a music manager with over 10 years in the industry, I've seen a lot of tools come and go, but nothing compares to this for integrating fans into the full experience. From live streams and selling merch to creative ways to interact with fans, it covers everything I could hope for. The features are seamless, well-thought-out, and honestly just make my job easier. It’s genuinely a lifesaver for anyone looking to build a connected, loyal fanbase. So grateful it exists!
Nov. 12, 2024
THE BEST EXPERIENCE I'VE EVER HAD WITH A COMPANY IN MY PAST 20 YEARS AS AN INDEPENDENT ARTIST!!! Superior customer service & Grade A technology!!! - The Neighborhood Diamond
Nov. 8, 2024
I have worked on three projects with Singles so far, and I am extremely satisfied with their customer service. Despite the numerous inquiries and requests I’ve made, their responses have always been quick and accurate. I really appreciate how reliable and attentive they are!
Nov. 5, 2024
Super easy to integrate & use. Took less brainpower from me than honestly any other app on shopify as long as you know your UPC!
Oct. 24, 2024
The back-and-forth customer service was sooooo on point and so unexpectedly swift. I needed a LOT of support to get a new digital album set up and I don't think I ever had to wait more than 20 min. between emails for the next step in the process. Single Music? Yes, please.
Oct. 13, 2024
I am new on this app I mean even though this is not my first time using it this is my first time using and understanding it. so far I am loving it however there can be so many updates that this app can use to make it the best app on shopify.
Thank you so much for the kind words and feedback on the app. We really appreciate it. Our team would love to help you use the app and make the most out of the tool. Reach out to us anytime at [email protected]. Thank you!
Sept. 18, 2024
In theory, it would be great, but I have not yet had it work. Orders are not syncing, and the link to downloads has not been sent.
Thanks so much for your feedback. We really appreciate hearing from our community so we can improve our app. We spoke with you over email regarding the issue with your account. Our team found that no webhooks were in place due to the store uninstalling and reinstalling quickly. Our team responded to your query promptly and worked with you after business hours to resolve the issue and get your account back in order. The issue is now corrected. We're committed to making sure any problems are resolved quickly. Thanks for your review and let us know if we can assist with anything moving forward!
June 12, 2024
The Single App was everything we needed to launch our live stream experience. Elijah and Tommy were incredibly attentive and responsive throughout the whole process, answering all questions and needs as they arose. The integration with Shopify made the setup/backend simple with no red tape or underlying costs, while allowing us to utilize our current e-commerce platform to sell tickets for our artist's stream. We are already planning our next stream, with our 'Go To', Single!
June 11, 2024
not free, very complex, stupid platform ran by stupid people
Thank you for your review. We're sorry to hear you had a bad experience getting started. Our team does not have any communication from you and it looks like you only tried the app for a few minutes. We would have been glad to assist you and help get you started. Please let us know if our team can answer any questions or assist you in getting set up. Thank you.
May 29, 2024
Great app, first and foremost. Helps with reporting, getting content directly to the fans, offering a subscription platform for bands without the need for Patreon (direct to consumer) and more. Really can't speak more highly about it. Also, the team running the show (esp. Joe & Sam) are absolute legends and deserve raises for the hard work and overtime they put into my projects for bands such as Oceano, Of Virtue, Hatriot and more!
May 28, 2024
I am thrilled with the Single app, especially the customer support, which is important. The app is excellent, but as with every solution, some small things could be improved. But the Single-team are fast to reply. Not only fast, they fix things and help you out when it is needed. They listen to suggestions and actually do something about it. The Single app has been working very well for me since the release of my video rental platform. I recommend them highly!
May 23, 2024
If you're looking for a well-designed interface, smart features and killer customer support for your Shopify-powered fan club, look no further! Looking forward to working on more projects with the Single team!
Nov. 27, 2023
Single had all the resources I needed to launch my online video streaming platform and when I had issues with my theme's compatibility, they were always able to get back to me right away and fix the issue quickly. Even hopping on video calls to help me. All while I was still on the free tier!
Nov. 6, 2023
I Love Single.... Joe Pillatsch is the best. He assisted me with getting my music placed in my store... I wish I could send him a bonus. The support and patience is outstanding when you are working with clients that do not know their way around technical issues... I cannot thank you enough Joe.... I send you Love, Light, Peace and Happiness always on your journey....
Oct. 9, 2023
No customer service, no response! The products did not even reach the fans who bought through this application, I don't recommend it! If you don't want to look bad in front of your fans, it's better not to install this app!
Hi, Beautiful Humans – Where did you contact us and not receive a response? We work super hard to ensure we always get back to customers and resolve their issues as quickly as possible. I just checked – It seems our support team tried to reach out to you twice, but we didn't get a response. Did you receive those? If not, then perhaps we had the wrong email address? Our community manager also tried scheduling a meeting with you, but no one showed up to the call. We have thousands of stores successfully using our products to deliver digital goods to their fans. If something didn’t work with your setup then we're more than happy to help you fix it. We’re going to continue reaching out to you to try and resolve this issue, but please also feel free to contact us directly at [email protected].
Oct. 4, 2023
Amazing customer service/support! I've now used Single on over 20 Shopify stores and have had nothing but good experiences while using their digital reporting, physical reporting and fan club features! 10/10!
Sept. 29, 2023
Single app has been a great partner for Cactus Jack / Travis Scott for many years. Their seamless Shopify integration works great, and custom admin interface is super intuitive. We really value their ability to navigate the music reporting landscape, and their team is always available to help. Highly recommend for any musician or creator.
Sept. 12, 2023
Super powerful app, does most of what others can't. Customer service is amazing but their app falls short with videos and video collections. No videos will appear on IOS devices (Iphone, Apple, Macbook) if you have a newer theme (I use "BE YOURS"). This is a DEAL BREAKER if you are in US most consumers have an iphone or use apple products. You will need to hire outside help or use a free theme to make its functions work. Hopefully in the future they will provide support for paid themes. EDIT 9/12/23 - 5 STARS Single has the best customer support i've ever experienced. They have been patient and have been helping me through all the steps to ensure the best integration possible with their app. THANK YOU
Thank you for the review and feedback. We really appreciate you noting how our app is differentiated from others like it. Single’s video tools are compatible with iOS devices. We have several stores using our video products with full iOS functionality. When we looked into your situation, our team determined the issue was a conflict within your specific theme. This occasionally happens so we reached out to your theme's development team to try and partner with them to resolve, but unfortunately they declined. While we do our best to make our tools compatible with most themes, there are instances where it’s not always possible. Our team is happy to continue to advise you on how to adjust your theme to get the most out of Single. Thank you!
Sept. 6, 2023
easy to use for Physical reporting, super fast responses and great customer service all around!