SKU IQ for TikTok Shop or POS
Real-time product and inventory sync with TikTok Shop or POS
Rating
3.6
feedback
120
chart
#1,071
All reviews
Review RSS Feed
June 11, 2024
We Canceled the app and they continued to bill us. Unacceptable.
We apologize for the inconvenience you experienced with billing. After investigating, we found that you uninstalled the Shopify app but that's not where billing was originating. Since we did not receive a cancellation request via email or the cancellation form on your dashboard, the billing continued. To resolve this, we have issued a refund for the most recent charge and have canceled your account moving forward. We hope this helps to rectify the situation. SKU IQ values your business and we're sorry to see you go. We wish you all the best in finding the perfect inventory management solution!
May 24, 2024
The system seems to integrate well. The customer service was good and onboarding was smooth.
Thank you for sharing your experience! It's wonderful to know that the system integrates well and that our customer service and onboarding process met your expectations. We're here if you need anything else!
May 21, 2024
A very seamless set up - and when we experienced some issues due to a Tik Tok Update, the team worked so quickly to resolve our problem!! Great customer support from Sergio!
We're delighted to hear about your positive experience with SKU IQ and our customer support team, especially Sergio. It's great to know that the setup was seamless and that we could quickly resolve the TikTok update issue for you. Thank you for your feedback!
April 25, 2024
I am very pleased to be able to sync Shopify and Square. I am part of a FB group for selling a particular type of product and have heard it was impossible to do this. I am keeping this secret close to me for the moment but can't wait to share the success.
Great to hear that you're pleased with the Shopify and Square sync! We're thrilled to have been able to provide a solution that meets your needs. Your secret is safe with us, but when you're ready to share your success, we'll be here cheering you on! Thanks for choosing SKU IQ.
April 19, 2024
We used SKU to connect our Square Inventory with our Shopify POS. Our inventory numbers are automatically updated with each sale so we know exactly where we are and their customer service is prompt and helpful.
Thank you for sharing your experience with SKU IQ! We're thrilled to hear that our integration between Square Inventory and Shopify POS has been instrumental in keeping your inventory numbers up to date and accurate. Providing prompt and helpful customer service is a top priority for us, and we're delighted to hear that you've had a positive experience with our support team. We appreciate your loyalty over the past year and look forward to continuing to support your business needs. If you have any questions or need further assistance, please don't hesitate to reach out.
April 9, 2024
Didn't seem to work so well with Lightspeed and was expensive
We appreciate your feedback and apologize for any inconvenience you experienced with SKU IQ. We're sorry to hear that our integration with Lightspeed didn't meet your expectations. We're constantly working to improve our app and enhance compatibility with various platforms, and your feedback will be taken into account as we strive to make our services better. Our support team will be reaching out to see if we can assist you promptly! Regarding pricing, we understand that cost is an important factor for our users. We aim to provide value for the investment made in our app through features, support, and continual updates. If you have any further concerns or suggestions, please don't hesitate to reach out to our team. We're here to assist you and address any issues you may encounter. Thank you for bringing this to our attention.
March 15, 2024
I had issues connecting my Shopify store to TikTok Shop. Thankfully SKUIQ came to the rescue and helped circumvent the TikTok native app issues. The team worked closely with me to solve initial set up problems and after that, SKUs went live and updates flowed through instantaneously from Shopify through SKUIQ, ultimately to Tik Tok Shop.
Thank you so much for taking the time to share your experience with SKU IQ! We're delighted to hear that we could assist you in overcoming the challenges you faced with connecting your Shopify store to TikTok Shop. Ensuring seamless integration and resolving setup issues promptly are among our top priorities, and we're thrilled that our team was able to work closely with you to achieve this. It's fantastic to know that once everything was set up, the process of syncing SKUs and updates between Shopify, SKU IQ, and TikTok Shop went smoothly for you. Your satisfaction is our ultimate reward, and we're grateful for the opportunity to support your e-commerce endeavors. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Jan. 25, 2024
easy to sync the data between platforms
Thank you for your feedback! We're delighted to hear that you find SKU IQ easy to use for syncing data between platforms. Simplifying the process for our users is a top priority for us. If you have any further questions or suggestions, feel free to reach out. Happy syncing
Jan. 24, 2024
Easy on-boarding and excellent user support! I had an issue with inventory syncing and it was fixed within a few minutes via the live chat function. Great for making sure that your products meet tiktok requirements before posting so you don't have any tiktok shop violations!
Thank you for sharing your positive experience! We're thrilled to hear that our onboarding process was smooth for you and that you received excellent support for the inventory syncing issue. Our team is dedicated to providing timely assistance, and it's great to know we could resolve your concern efficiently. Don't hesitate to reach out if you have any more questions or if there's anything else we can help you with. Happy selling on TikTok
Jan. 19, 2024
I really want to be able to love this app, I like the interface and the reports. But I have to give one star because the connection between POS and E-Commerce is way too buggy and unreliable, to the point of being fraudulent. I invested in this product to sync my inventories between Square and Shopify. It works well with the Shopify side, but the Square side is highly defective. Instead of overwriting inventory, 75% of the time it either adds to the current quantity (therefore inflating the inventory) or just does not transmit any info at all. This would then overwrite my Shopify inventory with the wrong information. I've been spending 1-2 hours a week fixing the mistakes SKUIQ was causing. I spent almost a month trying to get assistance from SKUIQ but they only have a live chat that can fix small issues and if you want to escalate to a ticket expect a week for a response minimum. They cannot solve the issue but refuse to refund me for the annual subscription paid despite the fact the product does not do the service advertised. Stop claiming to work with Square POS. Your software does not interface properly with its API.
Thank you for sharing your concerns, and we sincerely apologize for the challenges you've faced. We understand the importance of a reliable connection between Square and Shopify, and we're actively working on improving our Square integration. Currently, our Square integration is undergoing a comprehensive update that is set to be released in the middle of this year. It's important to note that the quantity syncing issues you mentioned are experienced by a relatively small percentage of our user base, particularly those with a high number of items (less than 10%). The syncing rate mismatch between platforms occasionally leads to overrides and quantity discrepancies when there are many updates queuing simultaneously. We truly value your feedback and are committed to resolving these issues. We appreciate your patience during this update process. Your satisfaction is our priority, and we're dedicated to making the necessary improvements.
Jan. 5, 2024
I am currently using the app to sync products from Shopify to TikTok Shop and track inventory. It has been working great for the past 3 months we have used it.
Fantastic to hear that the app has been working well for you in syncing products and tracking inventory for the past 3 months! We're thrilled to be part of your success. If you ever have more feedback or questions, feel free to reach out. Thank you for choosing our platform!
Dec. 22, 2023
Makes uploading products to TikTok easy and non complicated
Thank you for your positive feedback! We're delighted to hear that our platform has made uploading products to TikTok a seamless experience for you. If you have any further questions or suggestions, feel free to reach out. We appreciate your support!
Dec. 4, 2023
Great Customer Service
Thank you for taking the time to share your experience! We're delighted to hear that you've had a positive encounter with our customer service team. It's fantastic that you found our support to be great. We're committed to providing excellent service, and we're here to assist you throughout your journey with SKU IQ. If you have any questions, suggestions, or need further assistance, please feel free to reach out.
Nov. 28, 2023
The customer support team is fantastic and has helped answer all of my questions which were instrumental in setting up my online boutique. They personally held two different zoom meetings with me as well as have been very responsive on their chat feature for quick issue resolution.
Thank you for sharing your positive experience with SKU IQ! We're thrilled to hear that our customer support team has been fantastic in assisting you with setting up your online boutique. It's wonderful to know that the two Zoom meetings and our chat feature were instrumental in resolving your questions and issues promptly. We appreciate your trust in our service during the three months of usage. If there's anything more you need or if you have additional feedback, please don't hesitate to reach out. We're here to support your continued success!
Nov. 13, 2023
I've tried several different apps to sync my Square POS to my Shopify store but this was the only one that has been successful. It's been a seamless integration and I recommend anyone trying to manage and sync inventories between platforms to stop looking elsewhere and try this one definitely. A customer service rep was available immediately and solved a sync problem I had with one of my Shopify store locations. Thank you Skuiq!
We appreciate your glowing review! It's fantastic to hear that our app successfully synced your Square POS to your Shopify store, providing a seamless integration. We're thrilled to have been able to assist you with the sync problem promptly.
Nov. 3, 2023
I installed this a while back when Tik Tok Shop was new. I've sent over 10 emails to get support because this app messed up my Tik Tok shop and I am no longer able to edit nor add new products. I am writing this review and hope they will see this to reach out. I am beyond frustrated that they don't respond to any support emails. If you don't your shop to be messed up I would not install this app.
We appreciate you taking the time to share your experience with SKU IQ, and we genuinely value your feedback. It's essential for us to address your concerns and clarify the situation. First and foremost, we want to acknowledge the difficulties you've encountered with your TikTok Shop, and we understand your frustration. We've thoroughly investigated your case, and it appears that the challenges you're facing may not be directly related to SKU IQ. During a recent interaction with our team, we noticed that you have a pre-existing connector app installed, which is likely the first-party TikTok/Shopify integration. This integration could be the root cause of your issues, particularly the inability to edit or add new products. To assist you in resolving these problems, we would like to work closely with you to remove or uninstall the first-party TikTok/Shopify app, which may be causing conflicts in managing your shop. Our team had a call with you on Friday, but upon reviewing the call it sounds like our agent did not recognize the issue to be the first-party app. We tried to call again this morning and received no response, so we will be following up via email with a meeting invite in order to continue to assist. Our primary aim is to ensure that your experience with SKU IQ is smooth and productive. Even if the issues are not directly linked to our application, we are dedicated to assisting you in regaining control of your TikTok Shop and addressing any challenges you've faced. Your feedback is invaluable, and we are committed to providing top-notch support. Please watch for an email from us outlining the next steps and guiding you through the process of resolving your issues. Thank you for sharing your concerns, and we look forward to working with you to overcome the difficulties you've encountered.
Oct. 28, 2023
Has lots of issues. Technical team isn't quick to get things fixed.
We appreciate your feedback and apologize for the issues you've encountered. Our technical team is actively working to address concerns, and we're committed to improving response times. Your insights are valuable in our ongoing efforts to enhance SKU IQ. Thank you for your patience.
Oct. 26, 2023
We started with SKU IQ since they were the only game in town at the time for TTS. From the first interaction, we couldn't wait to switch off of SKU IQ. Initially we had questions about billing -- customer service talked down to us as if their extremely confusing pricing/billing page was our fault. They make it difficult to cancel. It's a multi-day process, so make sure you're trying to cancel well before your renewal date, otherwise they will refer to their terms of being non-refundable, rather than doing the right thing. PS -- The reviews here are incentivized (they offer $25 in exchange for a review), which I'm pretty sure is against Shopify TOS. I'm assuming that's where a lot of 5 stars are coming from.
We appreciate your feedback and would like to address your concerns about your experience with SKU IQ. Your insights are crucial to our ongoing commitment to improving our service. First and foremost, we want to express our regret that you felt our team talked down to you during your interactions. We genuinely strive to provide a helpful and accommodating customer experience, and it is never our intention to make you or anyone else feel otherwise. Additionally, we're sorry to hear that you found our pricing and billing page confusing. Your feedback on this is extremely valuable to us, and we have already taken steps to ensure that it is reviewed and improved by our team. We understand that the cancellation process can be frustrating, and we appreciate your patience. We do follow up with cancellation requests in order to gain insights into why customers decide to leave. This helps us continuously enhance both our software and the overall customer experience. Rest assured, we always honor the original cancellation request date, and if any charges occur between the first request and when the cancellation is processed, we consistently issue refunds as a courtesy, as our aim is to be fair and customer-centric. We genuinely understand your initial frustration, and we apologize for any inconvenience you may have experienced. Your feedback is invaluable in our ongoing efforts to enhance our service and provide an improved experience for all of our customers. If you have any further concerns or questions, please feel free to reach out to our customer support team, and we will be more than happy to assist you. Your feedback helps us to grow and improve, and we thank you for bringing these issues to our attention.
Oct. 25, 2023
This sounded so promising, but ended up costing me a ton of my own time, and a lot of subscription fees as I pointlessly tried to get it to work. I was very interested in getting this to work with my POS (Square) and my Shopify online store. I'd provide support with my requested info, jump through all their hoops getting everything configured, enter a newly-taken inventory, and they have the app scramble my inventory in very weird ways (adding huge amounts to some items, taking away amounts from others). I guess I'm an idiot for letting them string me along to the tune of months of subscription payments for an app that not only didn't work, but was worse than no app at all! I've requested a refund, but I doubt I'll have any more success with that than with any of my other support requests. Give it a try, if you must - it's an attractive idea, after all. But don't let them string you along like I did. They don't seem to be capable of saying "sorry, we can't get it to work, and never will." Update: I was very impressed with their response to my feedback. They sent me a note apologizing, and also gave a full refund - definitely exceeding my expectations. I will add that they were always responsive to my requests for help, but we seemed to get into an endless loop of never finding a solution, and I just didn't have time for that. If you can get their app to work for you, I envy you. I definitely wanted that functionality. They showed integrity with their refund, and their commitment to learning from this frustrating experience, so I changed my rating from a 1 to a 3.
Thank you for taking the time to share your feedback about your experience with SKU IQ. We sincerely apologize for the difficulties you encountered while trying to integrate our software with your Square POS and Shopify store. We understand your frustration, and we want to address your concerns as best we can. First and foremost, we regret the inconvenience you faced during your interaction with our platform. Your experience does not align with the level of service we aim to provide. We genuinely value your input, as it helps us identify areas where we can improve our product and support. It's disheartening to hear that despite your best efforts and the time invested, SKU IQ was unable to meet your inventory management needs. The issues you described, such as inventory scrambling and subscription fees, are certainly not the experience we intended for our users. We are committed to resolving such issues, and your feedback serves as a crucial point of reference for our ongoing efforts to enhance our platform. Regarding your refund request, we want to assure you that we take such requests seriously. We will review your case promptly and work to provide a resolution that aligns with our policies and your expectations. Your feedback reminds us of the importance of clear and transparent communication. While we strive to offer solutions for various POS and e-commerce systems, we understand that not all integrations may work seamlessly for every user. We will take your suggestion to heart and work on improving our communication about the compatibility of SKU IQ with specific setups. We genuinely appreciate your patience and understanding, and we are committed to learning from this experience to ensure that every customer has the best experience possible.
Oct. 19, 2023
SKU IQ has some of the best customer service. Our setup was easy because of how quickly their team is available to jump in for any roadblocks you might run into. Most of us are used to hour-long wait times through chat boxes, but they are speedy and efficient whether it's via chat, email, or during onboarding calls. I feel really confident in using their platform thanks to the amazing onboarding experience. Our company has referred several other CPG brands to try them out and everyone agrees - SKU IQ is superior!
Thank you for the glowing review! We're thrilled to hear about your positive experience with SKU IQ. Providing excellent customer service and a seamless onboarding process is our priority. Your confidence in our platform and referrals mean a lot to us. If you ever need assistance, we're here for you.