SKU IQ for TikTok Shop or POS
Real-time product and inventory sync with TikTok Shop or POS
Rating
4.1
feedback
155
chart
#947
All reviews
Rating Breakdown
Review RSS Feed
Nov. 28, 2023
The customer support team is fantastic and has helped answer all of my questions which were instrumental in setting up my online boutique. They personally held two different zoom meetings with me as well as have been very responsive on their chat feature for quick issue resolution.
Thank you for sharing your positive experience with SKU IQ! We're thrilled to hear that our customer support team has been fantastic in assisting you with setting up your online boutique. It's wonderful to know that the two Zoom meetings and our chat feature were instrumental in resolving your questions and issues promptly. We appreciate your trust in our service during the three months of usage. If there's anything more you need or if you have additional feedback, please don't hesitate to reach out. We're here to support your continued success!
Nov. 27, 2023
HORRRRIBLE DO NOT USE!!!!!!! I recently opened up a new store and integrated SKUIQ to sync my Shopify and Square register, but in being so swamped I was not able to give it a go right away. Now 2 months later - I PAID FOR A YEARLY SUBSCRIPTION, I am being told their "terms" are only 30 days and no refunds....ummmm excuse me? How can you not refund someone that just paid $600 CAN for the year and could not even use it. Brutal customer service, my inventory does not sync... Another thing that it says in their terms is that just by using a credit card to pay you agree to them....again ummmmm?? Pretty fraudulent to me, I have put in a claim with my bank, but who knows
Thank you for your feedback. Our standard policy includes a 30-day free trial and a 30-day window for refunds from the start of a paid subscription. However, we do make exceptions for technical issues. We encourage you to contact our support team, explaining any challenges you've faced so we can work together toward a satisfactory resolution. Regarding your mention of a chargeback claim with your bank, please note that once a dispute is initiated, it is handled by the banks, and we are unable to issue refunds directly. Nevertheless, we are more than willing to collaborate with you to address your concerns and resolve any issues you may have encountered. Feel free to reach out to our customer support team at [email protected], and we'll be happy to assist in finding a solution.
Nov. 24, 2023
This is perfect for connecting shopify to tiktok shop! Support is A+ and helps you with any problem you have.
Thank you so much for your fantastic review! We're thrilled to hear that you've had a positive experience connecting your Shopify store to TikTok Shop. Our team is dedicated to providing top-notch support, and we're delighted to know that you found it helpful.
Nov. 13, 2023
I've tried several different apps to sync my Square POS to my Shopify store but this was the only one that has been successful. It's been a seamless integration and I recommend anyone trying to manage and sync inventories between platforms to stop looking elsewhere and try this one definitely. A customer service rep was available immediately and solved a sync problem I had with one of my Shopify store locations. Thank you Skuiq!
We appreciate your glowing review! It's fantastic to hear that our app successfully synced your Square POS to your Shopify store, providing a seamless integration. We're thrilled to have been able to assist you with the sync problem promptly.
Nov. 3, 2023
I installed this a while back when Tik Tok Shop was new. I've sent over 10 emails to get support because this app messed up my Tik Tok shop and I am no longer able to edit nor add new products. I am writing this review and hope they will see this to reach out. I am beyond frustrated that they don't respond to any support emails. If you don't your shop to be messed up I would not install this app.
We appreciate you taking the time to share your experience with SKU IQ, and we genuinely value your feedback. It's essential for us to address your concerns and clarify the situation. First and foremost, we want to acknowledge the difficulties you've encountered with your TikTok Shop, and we understand your frustration. We've thoroughly investigated your case, and it appears that the challenges you're facing may not be directly related to SKU IQ. During a recent interaction with our team, we noticed that you have a pre-existing connector app installed, which is likely the first-party TikTok/Shopify integration. This integration could be the root cause of your issues, particularly the inability to edit or add new products. To assist you in resolving these problems, we would like to work closely with you to remove or uninstall the first-party TikTok/Shopify app, which may be causing conflicts in managing your shop. Our team had a call with you on Friday, but upon reviewing the call it sounds like our agent did not recognize the issue to be the first-party app. We tried to call again this morning and received no response, so we will be following up via email with a meeting invite in order to continue to assist. Our primary aim is to ensure that your experience with SKU IQ is smooth and productive. Even if the issues are not directly linked to our application, we are dedicated to assisting you in regaining control of your TikTok Shop and addressing any challenges you've faced. Your feedback is invaluable, and we are committed to providing top-notch support. Please watch for an email from us outlining the next steps and guiding you through the process of resolving your issues. Thank you for sharing your concerns, and we look forward to working with you to overcome the difficulties you've encountered.
Oct. 28, 2023
Has lots of issues. Technical team isn't quick to get things fixed.
We appreciate your feedback and apologize for the issues you've encountered. Our technical team is actively working to address concerns, and we're committed to improving response times. Your insights are valuable in our ongoing efforts to enhance SKU IQ. Thank you for your patience.
Oct. 26, 2023
We started with SKU IQ since they were the only game in town at the time for TTS. From the first interaction, we couldn't wait to switch off of SKU IQ. Initially we had questions about billing -- customer service talked down to us as if their extremely confusing pricing/billing page was our fault. They make it difficult to cancel. It's a multi-day process, so make sure you're trying to cancel well before your renewal date, otherwise they will refer to their terms of being non-refundable, rather than doing the right thing. PS -- The reviews here are incentivized (they offer $25 in exchange for a review), which I'm pretty sure is against Shopify TOS. I'm assuming that's where a lot of 5 stars are coming from.
We appreciate your feedback and would like to address your concerns about your experience with SKU IQ. Your insights are crucial to our ongoing commitment to improving our service. First and foremost, we want to express our regret that you felt our team talked down to you during your interactions. We genuinely strive to provide a helpful and accommodating customer experience, and it is never our intention to make you or anyone else feel otherwise. Additionally, we're sorry to hear that you found our pricing and billing page confusing. Your feedback on this is extremely valuable to us, and we have already taken steps to ensure that it is reviewed and improved by our team. We understand that the cancellation process can be frustrating, and we appreciate your patience. We do follow up with cancellation requests in order to gain insights into why customers decide to leave. This helps us continuously enhance both our software and the overall customer experience. Rest assured, we always honor the original cancellation request date, and if any charges occur between the first request and when the cancellation is processed, we consistently issue refunds as a courtesy, as our aim is to be fair and customer-centric. We genuinely understand your initial frustration, and we apologize for any inconvenience you may have experienced. Your feedback is invaluable in our ongoing efforts to enhance our service and provide an improved experience for all of our customers. If you have any further concerns or questions, please feel free to reach out to our customer support team, and we will be more than happy to assist you. Your feedback helps us to grow and improve, and we thank you for bringing these issues to our attention.
Oct. 25, 2023
This sounded so promising, but ended up costing me a ton of my own time, and a lot of subscription fees as I pointlessly tried to get it to work. I was very interested in getting this to work with my POS (Square) and my Shopify online store. I'd provide support with my requested info, jump through all their hoops getting everything configured, enter a newly-taken inventory, and they have the app scramble my inventory in very weird ways (adding huge amounts to some items, taking away amounts from others). I guess I'm an idiot for letting them string me along to the tune of months of subscription payments for an app that not only didn't work, but was worse than no app at all! I've requested a refund, but I doubt I'll have any more success with that than with any of my other support requests. Give it a try, if you must - it's an attractive idea, after all. But don't let them string you along like I did. They don't seem to be capable of saying "sorry, we can't get it to work, and never will." Update: I was very impressed with their response to my feedback. They sent me a note apologizing, and also gave a full refund - definitely exceeding my expectations. I will add that they were always responsive to my requests for help, but we seemed to get into an endless loop of never finding a solution, and I just didn't have time for that. If you can get their app to work for you, I envy you. I definitely wanted that functionality. They showed integrity with their refund, and their commitment to learning from this frustrating experience, so I changed my rating from a 1 to a 3.
Thank you for taking the time to share your feedback about your experience with SKU IQ. We sincerely apologize for the difficulties you encountered while trying to integrate our software with your Square POS and Shopify store. We understand your frustration, and we want to address your concerns as best we can. First and foremost, we regret the inconvenience you faced during your interaction with our platform. Your experience does not align with the level of service we aim to provide. We genuinely value your input, as it helps us identify areas where we can improve our product and support. It's disheartening to hear that despite your best efforts and the time invested, SKU IQ was unable to meet your inventory management needs. The issues you described, such as inventory scrambling and subscription fees, are certainly not the experience we intended for our users. We are committed to resolving such issues, and your feedback serves as a crucial point of reference for our ongoing efforts to enhance our platform. Regarding your refund request, we want to assure you that we take such requests seriously. We will review your case promptly and work to provide a resolution that aligns with our policies and your expectations. Your feedback reminds us of the importance of clear and transparent communication. While we strive to offer solutions for various POS and e-commerce systems, we understand that not all integrations may work seamlessly for every user. We will take your suggestion to heart and work on improving our communication about the compatibility of SKU IQ with specific setups. We genuinely appreciate your patience and understanding, and we are committed to learning from this experience to ensure that every customer has the best experience possible.
Oct. 23, 2023
This is by far the worst app, I cant get anyone to return my calls or emails. my sales arent going to my shop i have reached out several times and no help but rest assure when i downloaded the app they called and was more than happy to help but issues arise and all of a sudden nothing
We're sorry to hear about your frustrating experience, and we're truly sorry for the difficulties you've experienced. Your feedback is valuable to us, and we want to ensure that your concerns are addressed. We appreciate your patience and will do our best to improve your experience with our app. Thank you for bringing this to our attention. We understand the importance of reliable support and efficient service, and we will find out why you were unable to receive support and address it promptly for you, and also for future users. Your feedback is essential, and we're committed to improving our service based on your valuable input. Thank you for your patience.
Oct. 19, 2023
SKU IQ has some of the best customer service. Our setup was easy because of how quickly their team is available to jump in for any roadblocks you might run into. Most of us are used to hour-long wait times through chat boxes, but they are speedy and efficient whether it's via chat, email, or during onboarding calls. I feel really confident in using their platform thanks to the amazing onboarding experience. Our company has referred several other CPG brands to try them out and everyone agrees - SKU IQ is superior!
Thank you for the glowing review! We're thrilled to hear about your positive experience with SKU IQ. Providing excellent customer service and a seamless onboarding process is our priority. Your confidence in our platform and referrals mean a lot to us. If you ever need assistance, we're here for you.
Oct. 17, 2023
I'm using SKU IQ for integration between shopify and tiktok shop, it does a good job of connecting my products, and keeping all fulfillment in one location. this is still a beta program and although it is good and fixes are being made as fast as possible, there is lag time between sales data on the 2 channels, the inventory can take a long time to update. I believe SKU IQ will fix this issue and I will continue to use the platform at this time, .
Thank you for your thoughtful feedback. We appreciate your patience and understanding as we work to improve the integration between Shopify and TikTok Shop. Your input is valuable, and it's reassuring to know you'll continue using our platform. We are committed to addressing any lag time or inventory update issues and making the necessary improvements to provide you with a seamless experience. If you have any specific concerns or suggestions along the way, please feel free to share them with us. We're here to make your experience even better!
Oct. 16, 2023
Does what we need and customer support is quick and excellent!
We appreciate your feedback! It's fantastic to hear that our product meets your needs and that you've had a positive experience with our customer support team. If you ever have more questions or require assistance in the future, please don't hesitate to reach out. We're here to ensure your continued satisfaction and success!
Oct. 13, 2023
It took me a minute to get my SKUS connected/synced but once they were the app was so easy to use. It is definitely a time saver and updates my Shopify store in real time which is appreciated!
Thank you for sharing your experience with us! We're glad to hear that while it took a bit to get your SKUs connected, the ease of use and real-time updates have been valuable to you. We understand the initial setup can sometimes be a bit tricky, but we're here to save you time and streamline your processes. If you ever need further assistance or have any suggestions, please don't hesitate to reach out. We're here to help and improve your experience!
Oct. 11, 2023
Such an easy and seamless way to integrate TikTok Shop with Shopify, manage orders and sync inventory. It's almost like I don't even have to think about it anymore! + extra points for the speedy and effective support every time I've had a question :)
Thank you for sharing your experience! We're thrilled to hear that integrating TikTok Shop with Shopify has been a smooth and seamless process for you. It's fantastic that our support team has been able to assist you promptly and effectively. If you ever have more questions or need assistance in the future, don't hesitate to reach out. We're here to make your experience as hassle-free as possible!
Oct. 10, 2023
Très bon service à la clientèle ! On vous aide à configurer l'appli sans casse-tête, super facile ! Je recommande à 100% ! :)
Merci infiniment pour votre aimable retour ! Nous sommes ravis d'apprendre que notre service à la clientèle a pu vous aider à configurer l'application de manière simple et sans tracas. Votre recommandation à 100 % est très appréciée. Si vous avez d'autres questions ou besoins à l'avenir, n'hésitez pas à nous contacter. Nous sommes là pour vous assister ! :)
Oct. 10, 2023
very helpful support team! helped me connect my connect my clover account with little to no stress. looking forward to using this app.
We truly appreciate your positive feedback! Our support team is here to make the setup process as stress-free as possible, and we're delighted to hear about your experience. If you have any more questions or need further assistance while using the app, please feel free to reach out. We're excited for you to use Clover, and we're here to help ensure a smooth experience!
Oct. 6, 2023
At first, I was very confused about how to link my TikTok to my Shopify shop, however, SKU took their time to teach me 1 on 1 in a call how to do everything to perfection. Although the price may seem like a bit for most people, I can surely say it's worth it and they even give you a free trial before you make any purchase I would definitely recommend it
Thank you for your kind words and for sharing your experience with SKU IQ's support and integration process. We're thrilled to hear that our one-on-one assistance helped you link your TikTok to your Shopify shop effectively. We understand the value of clear guidance, and we're delighted that you found it worthwhile. We appreciate your recommendation and are here to support you throughout your journey with SKU IQ. If you have any more questions or need further assistance, please don't hesitate to reach out.
Oct. 3, 2023
They missed my appointment and then had the nerve to say, "we were waiting for you, you werent there."
We want address your recent appointment experience with SKU IQ and apologize for any inconvenience it may have caused you. Your feedback is important to us, and I'd like to clarify the situation. During our scheduled meeting, we were fully prepared and waiting for you as per the agreed-upon time. Our team values punctuality, and we understand the importance of respecting your time. After waiting for 10 minutes past the scheduled start time, we sent a reschedule email, assuming there might have been a misunderstanding or a delay on your end. We genuinely apologize if our message came across as insensitive or inconsiderate. It was not our intention to imply that you weren't there; rather, we wanted to ensure that we were doing everything possible to accommodate your schedule and avoid any further delay or inconvenience. There could've been a mix up with time zones or some other extenuating factor that resulted in a missed connection. Feel free to respond to the email in your inbox with a phone number and best time to call (with time zone) and we will be happy to reach out at your convenience to avoid any further inconvenience.
Oct. 2, 2023
Teshanie really helped me set this up step by step an amazing tool to have for easy intergration into TikTok Shop
Thank you for sharing your positive experience with Teshanie and our integration tool for TikTok Shop! We're delighted to hear that you found our assistance valuable and that our product has been helpful in streamlining your integration process. If you have any more feedback or questions, please feel free to reach out to us anytime. We're here to support you!
Oct. 1, 2023
the app and SKU's website crashed 20 minutes after paying for a yearly subscription. The site hasn't worked all weekend and there's no way to contact any support as their site is down, all is says it "check the logs"
We have been made aware of the recent downtime over the weekend, and we sincerely apologize for any disruption it may have caused. Our technical team has confirmed that the site and app are both running as expected currently. Regarding your concern about reaching our support team, we do offer support during our regular business hours, which are Monday through Friday from 8 am to 4 pm Mountain time. Requests opened during the weekend will be responded to promptly on Monday. We are actively working on improving our support options to better assist our customers in such situations. We currently offer support via live chat, callback voicemail, and email. Thank you for choosing SKU IQ, one of our support representatives should be reaching out to you shortly to ensure that things are working properly for your account.