SKU IQ for TikTok Shop or POS
Real-time product and inventory sync with TikTok Shop or POS
Rating
4.0
feedback
162
chart
#208
All reviews
Rating Breakdown
Review RSS Feed
Nov. 14, 2024
At first when using this app, inventory values weren't changing, but that was an issue on my end in not changing a setting on Clover. After doing so (with assistance from the SKUIQ support) I have been loving this app for keeping up with my orders and keeping inventory values correct. I highly recommend this app if you use Clover and Shopify together.
Sept. 12, 2024
EDIT 9/12/2024 - There have been so many issues in the last two and half months that have not been fixed - I have two products that are best sellers and they consistently DO NOT update in tiktok showing low or out of stock. Customer Service continues to tell me that I am making changes on the Tiktok side and I am not. Recently I've been losing money because orders are being refunded to customers because the shipping info doesn't sync back to TTS even though in most cases the item has already been delivered. Losing money AND product. Cool. I also have a prblem with new items uploading namely, they aren't. Look elsewhere. ORIGINAL REVIEW - This app has saved me so many times and makes this whole process not so bulky and chaotic. TESHANIE IN CUSTOMER SERVICE IS AMAZING. Super helpful, has stayed with me multiple times on chat to make sure my problem gets resolved and I so appreciate that.
Update 9/12/24: We are very sorry to hear you have experienced such persistent issues. Our support team is dedicated to creating the best experience possible, and it seems like we missed the mark. We thank you for your feedback and are investigating the related cases to do everything we can to create a better experience in the future. Thank you for letting us serve your business and for your honest feedback. Original Response: Thank you for your kind words! We're so glad that SKU IQ has been a reliable tool for you and helped streamline your process. Teshanie will be thrilled to hear your shoutout! We’re proud to have team members like her who go above and beyond to ensure our customers' success. If you ever need more help, don’t hesitate to reach out—we’re here for you!
July 15, 2024
I was able to sync my Shopify products right away and their customer service is amazing. Any time I've had a question or concern, they replied right away with every intention to help me solve my issue. Very satisfied with this app.
Thank you so much for your wonderful review! We're thrilled to hear that you were able to sync your Shopify products seamlessly and that our customer service team has been there for you whenever you needed help. Your satisfaction is our top priority, and it's great to know we're hitting the mark. If you ever have more questions or need further assistance, we're just a message away!
July 11, 2024
Great app. I had a complex problem to solve but one of their customer service representatives (her name is Teshanie) did a great job helping me to solve it and also has shown a lot of patience because it was one of those problems where you don't really know what to do but we were working together to solve and it has been solved successfully. I would recommend. The app saves a lot of work too and as we know time is money.
Thank you so much for your positive review! We're delighted to hear that you find SKU IQ to be a great app that saves you time and effort. It's wonderful to know that Teshanie was able to assist you with your complex problem and that her patience and dedication helped resolve the issue successfully. We pride ourselves on providing excellent customer service and support, and your feedback is truly appreciated.
July 11, 2024
This app can be confusing but when you take you time and do it like you should, the Sku IQ can be a great asset to your business. I was stuck for a little bit but i was able to get fast help By Ms. Teshanie, Man i was goign through but she was able to fix what ever needed to be fix on her end. Thank God!
Thank you for your feedback! We're glad to hear that SKU IQ is proving to be a valuable asset to your business. We understand that getting started can sometimes be a bit challenging, and we appreciate your patience in working through the setup. We're thrilled that Teshanie was able to assist you promptly and effectively. Our support team is always here to help ensure everything runs smoothly for you.
July 7, 2024
When we signed up, we were informed that this app would be usable across all three of our locations. After eight months of encountering significant issues and complications, we were told that the app could only support one location. When we contacted customer support, they acknowledged that we were misinformed and offered a refund. However, they only refunded us for two of the eight months we used the app. Despite our subsequent emails requesting a full refund, we have received no response. We hope this message helps other users avoid confusion about how this app works, and we urge Sku IQ to do the right thing by fully refunding us for the time we used their app.
Thank you for sharing your feedback. We sincerely apologize for the confusion and inconvenience you experienced. Our aim is always to provide accurate information and reliable support to our customers. We understand your frustration regarding the multi-location support issue. Our records indicate that you successfully used SKU IQ for eight months and pushed over 100 items across platforms during that time. When you brought your concerns to our attention last month, we promptly investigated and issued a refund as a courtesy. We did our best to address your concerns and consider the matter resolved. We genuinely appreciate your feedback and will use it to improve our communication and services in the future. If you have any further questions or need additional assistance, please don't hesitate to reach out to our team privately at [email protected].
July 3, 2024
I absolutely love this App. We were able to seamlessly connect our online orders which helped us automate our Shopify store. I cant recommend them enough. Very helpful.
Thank you so much for your fantastic review! We're thrilled to hear that you love SKU IQ and that it has helped you seamlessly connect and automate your Shopify store. Your recommendation means the world to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!
June 20, 2024
We seem to regularly have issues with the stock and order syncing between TikTok shop and our shopify store. SKU IQ says everything is working as normal but some orders just go missing and stock is regularly at different levels across the platforms.
Thank you for sharing your feedback. We apologize for the issues you've experienced with stock and order syncing between TikTok Shop and your Shopify store. Our support team is actively assisting you to resolve these concerns. We understand how critical accurate inventory and order management are for your business. While SKU IQ indicates that everything is functioning as normal, we recognize the challenges you're facing with missing orders and stock discrepancies. Rest assured, we are dedicated to identifying and addressing the root cause of these issues. Please continue to work closely with our support team, and we will keep you updated on our progress. Your patience and understanding are greatly appreciated as we strive to improve our services. Thank you for your continued support.
June 13, 2024
Easy setup and looks like this app is gonna be really useful in keeping all my records in one place! Marjorie helped with the onboarding process and made it simple and easy.
Thank you so much for your positive feedback! We're thrilled to hear that you found the setup process easy and that SKU IQ is helping you keep all your records in one place. It's wonderful to know that Marjorie was able to make your onboarding process simple and easy. We will definitely pass along your kind words to her. If you have any further questions or need assistance as you continue to use the app, please don't hesitate to reach out. We're here to support you!
June 11, 2024
We Canceled the app and they continued to bill us. Unacceptable.
We apologize for the inconvenience you experienced with billing. After investigating, we found that you uninstalled the Shopify app but that's not where billing was originating. Since we did not receive a cancellation request via email or the cancellation form on your dashboard, the billing continued. To resolve this, we have issued a refund for the most recent charge and have canceled your account moving forward. We hope this helps to rectify the situation. SKU IQ values your business and we're sorry to see you go. We wish you all the best in finding the perfect inventory management solution!
May 24, 2024
The system seems to integrate well. The customer service was good and onboarding was smooth.
Thank you for sharing your experience! It's wonderful to know that the system integrates well and that our customer service and onboarding process met your expectations. We're here if you need anything else!
May 21, 2024
A very seamless set up - and when we experienced some issues due to a Tik Tok Update, the team worked so quickly to resolve our problem!! Great customer support from Sergio!
We're delighted to hear about your positive experience with SKU IQ and our customer support team, especially Sergio. It's great to know that the setup was seamless and that we could quickly resolve the TikTok update issue for you. Thank you for your feedback!
April 26, 2024
The app is not compatible for Tiktok shop. No refunds are given as of yet
We're sorry to hear about your difficult experience using SKU IQ with TikTok Shop. We always strive to provide the best experience possible, and apologize for any inconvenience this has caused. We've processed your refund and are reaching out to offer onboarding support to ensure a smoother experience if you decide to try again in the future. Thank you for your feedback, and please don't hesitate to reach out if you need further assistance.
April 25, 2024
I am very pleased to be able to sync Shopify and Square. I am part of a FB group for selling a particular type of product and have heard it was impossible to do this. I am keeping this secret close to me for the moment but can't wait to share the success.
Great to hear that you're pleased with the Shopify and Square sync! We're thrilled to have been able to provide a solution that meets your needs. Your secret is safe with us, but when you're ready to share your success, we'll be here cheering you on! Thanks for choosing SKU IQ.
April 24, 2024
great
Thanks for the feedback! We're glad to hear you're having a great experience with SKU IQ. If you ever have any questions or need assistance, feel free to reach out.
April 23, 2024
I would highly recommend, great for tiktok integration and good customer support!
Thank you for recommending SKU IQ! We're thrilled to hear that you've had a positive experience with our TikTok integration and found our customer support to be helpful. Enabling seamless TikTok integration is one of our goals, and we're glad to hear that it's been beneficial for your business. We're here to support you every step of the way, so if you have any questions or need assistance, please feel free to reach out.
April 19, 2024
We used SKU to connect our Square Inventory with our Shopify POS. Our inventory numbers are automatically updated with each sale so we know exactly where we are and their customer service is prompt and helpful.
Thank you for sharing your experience with SKU IQ! We're thrilled to hear that our integration between Square Inventory and Shopify POS has been instrumental in keeping your inventory numbers up to date and accurate. Providing prompt and helpful customer service is a top priority for us, and we're delighted to hear that you've had a positive experience with our support team. We appreciate your loyalty over the past year and look forward to continuing to support your business needs. If you have any questions or need further assistance, please don't hesitate to reach out.
April 9, 2024
Didn't seem to work so well with Lightspeed and was expensive
We appreciate your feedback and apologize for any inconvenience you experienced with SKU IQ. We're sorry to hear that our integration with Lightspeed didn't meet your expectations. We're constantly working to improve our app and enhance compatibility with various platforms, and your feedback will be taken into account as we strive to make our services better. Our support team will be reaching out to see if we can assist you promptly! Regarding pricing, we understand that cost is an important factor for our users. We aim to provide value for the investment made in our app through features, support, and continual updates. If you have any further concerns or suggestions, please don't hesitate to reach out to our team. We're here to assist you and address any issues you may encounter. Thank you for bringing this to our attention.
March 15, 2024
I had issues connecting my Shopify store to TikTok Shop. Thankfully SKUIQ came to the rescue and helped circumvent the TikTok native app issues. The team worked closely with me to solve initial set up problems and after that, SKUs went live and updates flowed through instantaneously from Shopify through SKUIQ, ultimately to Tik Tok Shop.
Thank you so much for taking the time to share your experience with SKU IQ! We're delighted to hear that we could assist you in overcoming the challenges you faced with connecting your Shopify store to TikTok Shop. Ensuring seamless integration and resolving setup issues promptly are among our top priorities, and we're thrilled that our team was able to work closely with you to achieve this. It's fantastic to know that once everything was set up, the process of syncing SKUs and updates between Shopify, SKU IQ, and TikTok Shop went smoothly for you. Your satisfaction is our ultimate reward, and we're grateful for the opportunity to support your e-commerce endeavors. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Jan. 25, 2024
easy to sync the data between platforms
Thank you for your feedback! We're delighted to hear that you find SKU IQ easy to use for syncing data between platforms. Simplifying the process for our users is a top priority for us. If you have any further questions or suggestions, feel free to reach out. Happy syncing