All reviews

Rating Breakdown

  • 5
    75% (121 ratings)
  • 4
    6% (10 ratings)
  • 3
    2% (4 ratings)
  • 2
    2% (3 ratings)
  • 1
    14% (23 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 10, 2023

Très bon service à la clientèle ! On vous aide à configurer l'appli sans casse-tête, super facile ! Je recommande à 100% ! :)

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Merci infiniment pour votre aimable retour ! Nous sommes ravis d'apprendre que notre service à la clientèle a pu vous aider à configurer l'application de manière simple et sans tracas. Votre recommandation à 100 % est très appréciée. Si vous avez d'autres questions ou besoins à l'avenir, n'hésitez pas à nous contacter. Nous sommes là pour vous assister ! :)

5 / 5 Share

Oct. 10, 2023

very helpful support team! helped me connect my connect my clover account with little to no stress. looking forward to using this app.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

We truly appreciate your positive feedback! Our support team is here to make the setup process as stress-free as possible, and we're delighted to hear about your experience. If you have any more questions or need further assistance while using the app, please feel free to reach out. We're excited for you to use Clover, and we're here to help ensure a smooth experience!

5 / 5 Share

Oct. 6, 2023

At first, I was very confused about how to link my TikTok to my Shopify shop, however, SKU took their time to teach me 1 on 1 in a call how to do everything to perfection. Although the price may seem like a bit for most people, I can surely say it's worth it and they even give you a free trial before you make any purchase I would definitely recommend it

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your kind words and for sharing your experience with SKU IQ's support and integration process. We're thrilled to hear that our one-on-one assistance helped you link your TikTok to your Shopify shop effectively. We understand the value of clear guidance, and we're delighted that you found it worthwhile. We appreciate your recommendation and are here to support you throughout your journey with SKU IQ. If you have any more questions or need further assistance, please don't hesitate to reach out.

1 / 5 Share

Oct. 3, 2023

They missed my appointment and then had the nerve to say, "we were waiting for you, you werent there."

Using app

2 days

Total reviews

1

Average rating

1.0

Developer Reply

We want address your recent appointment experience with SKU IQ and apologize for any inconvenience it may have caused you. Your feedback is important to us, and I'd like to clarify the situation. During our scheduled meeting, we were fully prepared and waiting for you as per the agreed-upon time. Our team values punctuality, and we understand the importance of respecting your time. After waiting for 10 minutes past the scheduled start time, we sent a reschedule email, assuming there might have been a misunderstanding or a delay on your end. We genuinely apologize if our message came across as insensitive or inconsiderate. It was not our intention to imply that you weren't there; rather, we wanted to ensure that we were doing everything possible to accommodate your schedule and avoid any further delay or inconvenience. There could've been a mix up with time zones or some other extenuating factor that resulted in a missed connection. Feel free to respond to the email in your inbox with a phone number and best time to call (with time zone) and we will be happy to reach out at your convenience to avoid any further inconvenience.

5 / 5 Share

Oct. 2, 2023

Teshanie really helped me set this up step by step an amazing tool to have for easy intergration into TikTok Shop

Using app

7 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for sharing your positive experience with Teshanie and our integration tool for TikTok Shop! We're delighted to hear that you found our assistance valuable and that our product has been helpful in streamlining your integration process. If you have any more feedback or questions, please feel free to reach out to us anytime. We're here to support you!

1 / 5 Share

Oct. 1, 2023

the app and SKU's website crashed 20 minutes after paying for a yearly subscription. The site hasn't worked all weekend and there's no way to contact any support as their site is down, all is says it "check the logs"

Using app

2 months

Total reviews

1

Average rating

1.0

Developer Reply

We have been made aware of the recent downtime over the weekend, and we sincerely apologize for any disruption it may have caused. Our technical team has confirmed that the site and app are both running as expected currently. Regarding your concern about reaching our support team, we do offer support during our regular business hours, which are Monday through Friday from 8 am to 4 pm Mountain time. Requests opened during the weekend will be responded to promptly on Monday. We are actively working on improving our support options to better assist our customers in such situations. We currently offer support via live chat, callback voicemail, and email. Thank you for choosing SKU IQ, one of our support representatives should be reaching out to you shortly to ensure that things are working properly for your account.

1 / 5 Share

Sept. 28, 2023

Unable to sync tracking back to TikTok Shop from Shopify after fulfilling orders. I've chatted and emailed back and forth with the support team for over a month with no solution. I feel like if I'm not the one emailing/asking for answers, I get nowhere. Could be a great product but support is lacking.

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

First and foremost, we'd like to express our sincere apologies for the inconvenience you've experienced with our support and syncing issue between TikTok Shop and Shopify. We truly appreciate your patience and understanding during this time. We understand the frustration you've encountered and want to assure you that your concerns have not fallen on deaf ears. Our support and developer teams have been actively investigating your issue since your initial contact, and we are committed to finding a solution that will resolve the syncing problem once and for all. We understand that the back-and-forth communication has been less than ideal, and we want to make it right. Rest assured, we are making improvements to our support process to ensure a smoother and more efficient experience for our valued users. Your feedback is invaluable to us, and it has already prompted important changes within our support infrastructure. Our development team is currently working diligently to identify and rectify the root cause of the syncing issue between TikTok Shop and Shopify. While complex technical issues can take time to resolve, please know that we are fully committed to providing you with a working solution as soon as possible. Your satisfaction is our top priority, and we are fully committed to making this right for you. We will keep you updated on the progress of our investigation and the steps we are taking to resolve the syncing problem.

5 / 5 Share

Sept. 25, 2023

They make it very easy to sync to TT. I ran into an issue but support answered fairly quickly and the solution was clear. Eager to grow and sell on TT with SkuIQ!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your positive review of SKU IQ! We're thrilled to hear that you found it very easy to sync with TikTok and that our support team was quick to respond and provide you with a clear solution. We're just as eager as you are to see your growth and success on TikTok with SKU IQ. If you ever run into more questions or need further assistance as you continue to expand your presence on TikTok, please know that we're here to support you every step of the way. Thank you for choosing SKU IQ, and we look forward to being a part of your journey as you grow and sell on TikTok.

5 / 5 Share

Sept. 25, 2023

Really good and helpful costumer service. I'm new using the app and so far is a 10/10 the app provides all the information and tutorial you need to fulfill all your requests!

Using app

26 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your wonderful feedback regarding our customer service and your experience with SKU IQ. We're delighted to hear that you've found our customer service to be really good and helpful. We're equally thrilled that you've found our app to be a 10/10 in terms of providing the information and tutorials you need to fulfill your requests. Ensuring our users have the resources and support they need is a top priority for us, especially for those who are new to our platform.

5 / 5 Share

Sept. 25, 2023

I had a question to be sure that my set up was good and the customer service was great, friendly, and quick to help me !

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for reaching out with your question and for sharing your positive experience with our customer service team. We're delighted to hear that you found our customer service to be great, friendly, and quick to assist you. Ensuring that your setup is good and addressing any questions or concerns you may have is our priority. We're here to provide the support you need to make your experience with SKU IQ as smooth and successful as possible. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're always here to help you, and we appreciate your trust in SKU IQ.

5 / 5 Share

Sept. 23, 2023

I had a set up appointment with Jorge Cubas, SKU IQ Sales Engineer & Support and he walked me through the set up with TikTok making it so easy for me. His knowledge of the platform is superb.

Using app

26 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for sharing your positive experience with Jorge Cubas, one of our SKU IQ Sales Engineers and Support team members. We're thrilled to hear that Jorge provided you with an exceptional setup appointment and made the process of setting up with TikTok incredibly easy for you. Jorge's knowledge and expertise are invaluable in helping users like you navigate our platform effectively. We're fortunate to have team members like Jorge who are dedicated to ensuring our users have a seamless experience.

5 / 5 Share

Sept. 22, 2023

I've used a few 3rd party apps to connect Shopify to X marketplace, and SkuCommerce was super easy! The trickier part is on the tiktok seller side - there are bugs with updating ingredients and whatnot. SkuCommerce side was clean and simple though, and their support team was all over any questions. Give them a shot!

Using app

2 months

Total reviews

7

Average rating

4.9

Developer Reply

Thank you so much for taking the time to share your feedback on your experience with SKU IQ. We truly appreciate your kind words and are delighted to hear that you found our platform easy to use and that our support team was able to assist you effectively. We understand that integrating with different marketplaces can sometimes come with its own set of challenges, and we're thrilled to hear that you found SKU IQ to be clean and simple on our end. We take pride in offering a seamless and user-friendly experience for our customers.

5 / 5 Share

Sept. 22, 2023

Very quick and easy to use. Super understandable and customer care is always available the many times I've needed assistance.

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words and positive feedback regarding your experience with SKU IQ. We're thrilled to hear that you found our platform quick and easy to use, with a clear and understandable interface. It's fantastic to know that you've found our customer care team readily available and helpful whenever you've needed assistance. Providing excellent customer support is a top priority for us, and we're here to ensure your experience with SKU IQ is as smooth and successful as possible. If you ever have more questions or need assistance in the future, please know that we're always here to assist you. Your satisfaction is important to us, and we appreciate your continued trust in SKU IQ.

1 / 5 Share

Sept. 21, 2023

Never syncs properly. Haven't been able to log in for a week & have been begging company to help with no resolve. Super unhappy. Website is constantly over-selling because the inventory isn't tracked properly. PLEASE HELP!!!!!

Using app

5 months

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you've experienced, and we are committed to resolving this issue promptly. We understand how frustrating it can be to encounter syncing problems and inventory discrepancies, and we want to assure you that we take this matter seriously. Rest assured, our technical team has been alerted to your situation, and they will be reaching out to you directly to investigate and address the issues you've been facing. Our goal is to provide you with a seamless and efficient experience with our platform, and we're committed to ensuring that you can log in without any further disruptions. Additionally, we will work diligently to rectify any over-selling issues caused by inventory inaccuracies. Once again, we apologize for the inconvenience you've endured, and we appreciate your patience and understanding as we work to resolve these issues. Please expect a member of our team to contact you shortly to assist you in resolving your concerns.

5 / 5 Share

Sept. 20, 2023

The support was so helpful! I was stressing about my inventory not syncing and Teshanie checked everything on her end and got my inventory to sync! This is going to be so amazing that I do not have to sync everything manually! Thank you for all the help!!

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing your wonderful experience with our customer support team. We're thrilled to hear that Teshanie was able to assist you effectively and resolve the issue with your inventory syncing. We understand how stressful it can be when technical issues arise, especially when it comes to something as crucial as inventory management. We're dedicated to providing prompt and helpful support to ensure our users have a seamless experience with SKU IQ. We're delighted that you're excited about the prospect of not having to sync everything manually anymore. That's exactly what SKU IQ is here for—to streamline and simplify your e-commerce operations.

5 / 5 Share

Sept. 20, 2023

I'm very happy with this app, and the customer service. The app was easy to install and set up, but I messed up on a few things, and needed help. Thank goodness they had a "real customer service team" to help me. We set up a call to share screens and they helped me out. I highly recommend this app.

Store

Fitazzo

Using app

11 months

Total reviews

4

Average rating

5.0

Developer Reply

We sincerely appreciate your positive feedback and are delighted to hear that you're very happy with SKU IQ and our customer service. Making your experience seamless and providing assistance when needed is our top priority. We're glad to hear that you found the installation and setup process easy. We understand that even with user-friendly interfaces, occasional hiccups can happen, and that's why we have a dedicated customer service team in place. It's great to know that our team was able to assist you effectively by setting up a call and sharing screens to resolve any issues you encountered. We believe in providing real, human support to our users, and your recommendation means a lot to us.

5 / 5 Share

Sept. 18, 2023

I love the fact that they have customer service available via chat. I was having trouble syncing my products and they very kindly guided me along the way. Love that they are willing to help. It's a great app to merge both your Shopify and TikTok shop!

Store

NYTAQ

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing your positive experience with SKU IQ and our customer service. We're thrilled to hear that you love our chat support and that our team was able to assist you in syncing your products seamlessly. Providing excellent customer service is one of our top priorities, and it's wonderful to know that our team was able to guide you through any challenges you faced. We truly believe in being there for our users and helping them succeed in their e-commerce endeavors. We're delighted that you find SKU IQ to be a great tool for merging your Shopify and TikTok shops. It's fantastic to see how our platform can simplify the process and make managing your online stores more efficient.

1 / 5 Share

Sept. 18, 2023

Terrible experience with this app so far. I tried integrating Tiktok Shop with Shopify; it did not work properly as our orders are not syncing. I tried to get support via Live Chat today. The support rep wasn’t able to help me. They asked me to schedule a call. I scheduled the call and of course nobody from SKU IQ joined it. The support from SKUIQ is terrible! Can someone please help me??

Using app

About 1 month

Total reviews

5

Average rating

4.2

Developer Reply

We sincerely apologize for the frustrating experience you've had with SKU IQ so far. We truly understand the importance of a seamless integration between TikTok Shop and Shopify, and we're committed to resolving the issues you've encountered promptly. Regarding the scheduled call, we're genuinely sorry that there was no representative from SKU IQ available at the appointed time. Our onboarding team has since reached out and reports to have gotten you set up successfully. This was certainly not our intention, and we're currently investigating the issue to ensure that such situations do not occur in the future. Your satisfaction is of utmost importance to us, and we are committed to making your experience with SKU IQ a positive one. Thank you for bringing these concerns to our attention, and we appreciate your patience as we work towards a solution.

5 / 5 Share

Sept. 18, 2023

So far so good! Very good support.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

We're delighted to hear that you're having a positive experience with SKU IQ, and we greatly appreciate your feedback about our support. Providing excellent support to our users is one of our top priorities, and we're here to assist you every step of the way.

2 / 5 Share

Sept. 14, 2023

I reached out to support weeks ago and heard nothing. I’m not going to pay for an app I’m not using and can’t get set up properly so I deleted.

Using app

15 days

Total reviews

1

Average rating

2.0

Developer Reply

Firstly, we'd like to express our regret for the frustration you've encountered during your experience with SKU IQ. We value your feedback, and we take customer satisfaction seriously. It's unfortunate that we didn't receive your initial support request. We want to ensure that all our users have access to prompt assistance and a smooth onboarding experience. To guarantee effective communication moving forward, we recommend reaching out to our support team via email at [email protected], which is monitored regularly to address customer inquiries. Alternatively, you can connect with us via live chat during our business hours. Our team is available to assist you in real-time and can provide immediate help with any issues or questions you may have. If you ever reconsider using SKU IQ or have any questions in the future, please do not hesitate to get in touch with our support team through the aforementioned channels. We're committed to assisting you to the best of our abilities and ensuring that you have a positive experience with our app.