SKU IQ for TikTok Shop or POS

Thank you for your thoughtful feedback. We appreciate your patience and understanding as we work to improve the integration between Shopify and TikTok Shop. Your input is valuable, and it's reassuring to know you'll continue using our platform. We are committed to addressing any lag time or inventory update issues and making the necessary improvements to provide you with a seamless experience. If you have any specific concerns or suggestions along the way, please feel free to share them with us. We're here to make your experience even better!

We appreciate your feedback! It's fantastic to hear that our product meets your needs and that you've had a positive experience with our customer support team. If you ever have more questions or require assistance in the future, please don't hesitate to reach out. We're here to ensure your continued satisfaction and success!

Thank you for sharing your experience with us! We're glad to hear that while it took a bit to get your SKUs connected, the ease of use and real-time updates have been valuable to you. We understand the initial setup can sometimes be a bit tricky, but we're here to save you time and streamline your processes. If you ever need further assistance or have any suggestions, please don't hesitate to reach out. We're here to help and improve your experience!

Thank you for sharing your experience! We're thrilled to hear that integrating TikTok Shop with Shopify has been a smooth and seamless process for you. It's fantastic that our support team has been able to assist you promptly and effectively. If you ever have more questions or need assistance in the future, don't hesitate to reach out. We're here to make your experience as hassle-free as possible!

Merci infiniment pour votre aimable retour ! Nous sommes ravis d'apprendre que notre service à la clientèle a pu vous aider à configurer l'application de manière simple et sans tracas. Votre recommandation à 100 % est très appréciée. Si vous avez d'autres questions ou besoins à l'avenir, n'hésitez pas à nous contacter. Nous sommes là pour vous assister ! :)

We truly appreciate your positive feedback! Our support team is here to make the setup process as stress-free as possible, and we're delighted to hear about your experience. If you have any more questions or need further assistance while using the app, please feel free to reach out. We're excited for you to use Clover, and we're here to help ensure a smooth experience!

Thank you for your kind words and for sharing your experience with SKU IQ's support and integration process. We're thrilled to hear that our one-on-one assistance helped you link your TikTok to your Shopify shop effectively. We understand the value of clear guidance, and we're delighted that you found it worthwhile. We appreciate your recommendation and are here to support you throughout your journey with SKU IQ. If you have any more questions or need further assistance, please don't hesitate to reach out.

We have been made aware of the recent downtime over the weekend, and we sincerely apologize for any disruption it may have caused. Our technical team has confirmed that the site and app are both running as expected currently. Regarding your concern about reaching our support team, we do offer support during our regular business hours, which are Monday through Friday from 8 am to 4 pm Mountain time. Requests opened during the weekend will be responded to promptly on Monday. We are actively working on improving our support options to better assist our customers in such situations. We currently offer support via live chat, callback voicemail, and email. Thank you for choosing SKU IQ, one of our support representatives should be reaching out to you shortly to ensure that things are working properly for your account.

First and foremost, we'd like to express our sincere apologies for the inconvenience you've experienced with our support and syncing issue between TikTok Shop and Shopify. We truly appreciate your patience and understanding during this time. We understand the frustration you've encountered and want to assure you that your concerns have not fallen on deaf ears. Our support and developer teams have been actively investigating your issue since your initial contact, and we are committed to finding a solution that will resolve the syncing problem once and for all. We understand that the back-and-forth communication has been less than ideal, and we want to make it right. Rest assured, we are making improvements to our support process to ensure a smoother and more efficient experience for our valued users. Your feedback is invaluable to us, and it has already prompted important changes within our support infrastructure. Our development team is currently working diligently to identify and rectify the root cause of the syncing issue between TikTok Shop and Shopify. While complex technical issues can take time to resolve, please know that we are fully committed to providing you with a working solution as soon as possible. Your satisfaction is our top priority, and we are fully committed to making this right for you. We will keep you updated on the progress of our investigation and the steps we are taking to resolve the syncing problem.

Thank you for your wonderful feedback regarding our customer service and your experience with SKU IQ. We're delighted to hear that you've found our customer service to be really good and helpful. We're equally thrilled that you've found our app to be a 10/10 in terms of providing the information and tutorials you need to fulfill your requests. Ensuring our users have the resources and support they need is a top priority for us, especially for those who are new to our platform.

Thank you for reaching out with your question and for sharing your positive experience with our customer service team. We're delighted to hear that you found our customer service to be great, friendly, and quick to assist you. Ensuring that your setup is good and addressing any questions or concerns you may have is our priority. We're here to provide the support you need to make your experience with SKU IQ as smooth and successful as possible. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're always here to help you, and we appreciate your trust in SKU IQ.

Thank you for sharing your positive experience with Jorge Cubas, one of our SKU IQ Sales Engineers and Support team members. We're thrilled to hear that Jorge provided you with an exceptional setup appointment and made the process of setting up with TikTok incredibly easy for you. Jorge's knowledge and expertise are invaluable in helping users like you navigate our platform effectively. We're fortunate to have team members like Jorge who are dedicated to ensuring our users have a seamless experience.

Thank you so much for taking the time to share your feedback on your experience with SKU IQ. We truly appreciate your kind words and are delighted to hear that you found our platform easy to use and that our support team was able to assist you effectively. We understand that integrating with different marketplaces can sometimes come with its own set of challenges, and we're thrilled to hear that you found SKU IQ to be clean and simple on our end. We take pride in offering a seamless and user-friendly experience for our customers.

Thank you for your kind words and positive feedback regarding your experience with SKU IQ. We're thrilled to hear that you found our platform quick and easy to use, with a clear and understandable interface. It's fantastic to know that you've found our customer care team readily available and helpful whenever you've needed assistance. Providing excellent customer support is a top priority for us, and we're here to ensure your experience with SKU IQ is as smooth and successful as possible. If you ever have more questions or need assistance in the future, please know that we're always here to assist you. Your satisfaction is important to us, and we appreciate your continued trust in SKU IQ.

Thank you for sharing your wonderful experience with our customer support team. We're thrilled to hear that Teshanie was able to assist you effectively and resolve the issue with your inventory syncing. We understand how stressful it can be when technical issues arise, especially when it comes to something as crucial as inventory management. We're dedicated to providing prompt and helpful support to ensure our users have a seamless experience with SKU IQ. We're delighted that you're excited about the prospect of not having to sync everything manually anymore. That's exactly what SKU IQ is here for—to streamline and simplify your e-commerce operations.

We sincerely appreciate your positive feedback and are delighted to hear that you're very happy with SKU IQ and our customer service. Making your experience seamless and providing assistance when needed is our top priority. We're glad to hear that you found the installation and setup process easy. We understand that even with user-friendly interfaces, occasional hiccups can happen, and that's why we have a dedicated customer service team in place. It's great to know that our team was able to assist you effectively by setting up a call and sharing screens to resolve any issues you encountered. We believe in providing real, human support to our users, and your recommendation means a lot to us.

Thank you for sharing your positive experience with SKU IQ and our customer service. We're thrilled to hear that you love our chat support and that our team was able to assist you in syncing your products seamlessly. Providing excellent customer service is one of our top priorities, and it's wonderful to know that our team was able to guide you through any challenges you faced. We truly believe in being there for our users and helping them succeed in their e-commerce endeavors. We're delighted that you find SKU IQ to be a great tool for merging your Shopify and TikTok shops. It's fantastic to see how our platform can simplify the process and make managing your online stores more efficient.

We sincerely apologize for the frustrating experience you've had with SKU IQ so far. We truly understand the importance of a seamless integration between TikTok Shop and Shopify, and we're committed to resolving the issues you've encountered promptly. Regarding the scheduled call, we're genuinely sorry that there was no representative from SKU IQ available at the appointed time. Our onboarding team has since reached out and reports to have gotten you set up successfully. This was certainly not our intention, and we're currently investigating the issue to ensure that such situations do not occur in the future. Your satisfaction is of utmost importance to us, and we are committed to making your experience with SKU IQ a positive one. Thank you for bringing these concerns to our attention, and we appreciate your patience as we work towards a solution.

Firstly, we'd like to express our regret for the frustration you've encountered during your experience with SKU IQ. We value your feedback, and we take customer satisfaction seriously. It's unfortunate that we didn't receive your initial support request. We want to ensure that all our users have access to prompt assistance and a smooth onboarding experience. To guarantee effective communication moving forward, we recommend reaching out to our support team via email at [email protected], which is monitored regularly to address customer inquiries. Alternatively, you can connect with us via live chat during our business hours. Our team is available to assist you in real-time and can provide immediate help with any issues or questions you may have. If you ever reconsider using SKU IQ or have any questions in the future, please do not hesitate to get in touch with our support team through the aforementioned channels. We're committed to assisting you to the best of our abilities and ensuring that you have a positive experience with our app.

We appreciate your feedback and want to extend our sincere apologies for any inconvenience you may have experienced during your recent interaction with SKU IQ. Your input is invaluable to us as it helps us continuously improve our services. We've thoroughly reviewed the circumstances surrounding your experience and would like to provide some clarity on the situation: 1. Scheduling and Technical Issue: We understand that you had a meeting scheduled for September 12th, and there might have been a prior rescheduling. On the scheduled day, there was an unfortunate delay due to technical issues on our end, which resulted in the agent being late to the meeting. We deeply regret this inconvenience and appreciate your patience in reconnecting with us. 2. Successful Onboarding: We are pleased to know that your meeting with our agent eventually took place, and we're glad to hear that the onboarding discussion was successful. Your account is indeed working properly, and items are syncing as expected. 3. TikTok Approval Process: It's important to note that the delay you're experiencing with your listings on TikTok is due to a requirement for TikTok approval in certain restricted categories. Our team informed you about this during the onboarding session, as it is a necessary step that falls outside of SKU IQ's control. We are here to assist you throughout this process and ensure a smooth transition once you receive approval. We are more than willing to extend your trial period to accommodate the delays caused by the TikTok approval process and to give you ample time to fully explore our services. Please let our team know if you would like to take us up on that offer. 4. Communication: We are committed to providing timely and helpful support. It's surprising to hear that you didn't receive our email responses, as we have been actively communicating with you via email. We apologize if there were any lapses in our responses, and we will investigate this matter to ensure it doesn't happen again. Once again, we apologize for any frustration you may have experienced, and we appreciate your feedback, as it helps us refine our processes to better serve our customers. Our team is actively working with your account and we will do our best to provide you with a more positive experience going forward!