SKU IQ for TikTok Shop or POS
Real-time product and inventory sync with TikTok Shop or POS
Rating
4.1
feedback
161
chart
#224
All reviews
Rating Breakdown
Review RSS Feed
Sept. 13, 2023
SKU IQ has been great! I started using another app and couldn’t get it to work. I downloaded SKU IQ and it was so easy to get started and all of my products linked up! Took so much time off my hands. 10/10 recommend!!
Thank you for your glowing review of SKU IQ! We're thrilled to hear that you found our platform to be a game-changer for your business. It's always frustrating when you encounter issues with other apps, and we're glad you gave SKU IQ a try. We designed our platform to be user-friendly and efficient, and we're delighted that you found it easy to get started and link all of your products hassle-free. Saving you time and simplifying your e-commerce operations is what we aim for! Your 10/10 recommendation means the world to us, and we truly appreciate your support. If you ever need assistance, have questions, or want to explore more features of SKU IQ, please don't hesitate to reach out. We're here to help you succeed.
Sept. 12, 2023
This product is a blessing for me and my small business. I recently opened my shop on TikTok and was very confused about linking my accounts to Printify. SKUIQ makes this seamless - and I will continue to use it. The only negative is the monthly fee - $45 is a lot for a user. But, the time saved syncing everything is worth it.
We appreciate your heartfelt feedback about SKU IQ and how it has been a blessing for your small business. It's fantastic to hear that our platform has made linking your accounts to Printify and managing your TikTok shop a seamless experience for you. We understand your concern about the monthly fee of $45. We strive to provide the best value for our users while ensuring the quality and reliability of our service. The time saved and the convenience gained by using SKU IQ can often outweigh the cost, as you've mentioned. However, we are always evaluating our pricing structure and looking for ways to make our services more accessible to all users. Thank you for choosing SKU IQ, and we look forward to helping your small business thrive on TikTok and beyond.
Sept. 11, 2023
inventory didnt sync so i made an call two weeks out as that was the soonest available. No one showed up and to reschedule a call was another 2 weeks out... Emailed back the company twice and no response. Decided not to use their service after that experience. All i needed was to know WHY my inventory on shopify wouldnt sync to up.
We appreciate your feedback and want to extend our sincere apologies for any inconvenience you may have experienced during your recent interaction with SKU IQ. Your input is invaluable to us as it helps us continuously improve our services. We've thoroughly reviewed the circumstances surrounding your experience and would like to provide some clarity on the situation: 1. Scheduling and Technical Issue: We understand that you had a meeting scheduled for September 12th, and there might have been a prior rescheduling. On the scheduled day, there was an unfortunate delay due to technical issues on our end, which resulted in the agent being late to the meeting. We deeply regret this inconvenience and appreciate your patience in reconnecting with us. 2. Successful Onboarding: We are pleased to know that your meeting with our agent eventually took place, and we're glad to hear that the onboarding discussion was successful. Your account is indeed working properly, and items are syncing as expected. 3. TikTok Approval Process: It's important to note that the delay you're experiencing with your listings on TikTok is due to a requirement for TikTok approval in certain restricted categories. Our team informed you about this during the onboarding session, as it is a necessary step that falls outside of SKU IQ's control. We are here to assist you throughout this process and ensure a smooth transition once you receive approval. We are more than willing to extend your trial period to accommodate the delays caused by the TikTok approval process and to give you ample time to fully explore our services. Please let our team know if you would like to take us up on that offer. 4. Communication: We are committed to providing timely and helpful support. It's surprising to hear that you didn't receive our email responses, as we have been actively communicating with you via email. We apologize if there were any lapses in our responses, and we will investigate this matter to ensure it doesn't happen again. Once again, we apologize for any frustration you may have experienced, and we appreciate your feedback, as it helps us refine our processes to better serve our customers. Our team is actively working with your account and we will do our best to provide you with a more positive experience going forward!
Sept. 7, 2023
Extremely good for what it says, would definitely recommend, makes linking so easy, and the support is solid and fast, great app would definitely use
Thank you for your fantastic review of SKU IQ! We're thrilled to hear that you found our platform to be extremely good for what it promises, and we greatly appreciate your recommendation. Simplifying the linking process and providing solid and fast support are among our top priorities, and we're delighted to know that we've met your expectations in these areas.
Sept. 7, 2023
I'm very excited to be set up with this app. I have so many products and it would have taken me days upon days to get all products uploaded to TikTok. This process was so easy, and the help with the setup was amazing (and free!). I will definitely be upgrading my plan so I can add more to my shop.
We're thrilled to hear about your excitement and positive experience with SKU IQ! Making the process of uploading products to TikTok easier and more efficient is exactly what we aim for. We're glad that you found the setup assistance helpful, and we appreciate your enthusiasm. If you decide to upgrade your plan to add more products to your shop, we're here to support you every step of the way. Should you have any questions or need further assistance, please feel free to reach out. Thank you for choosing SKU IQ!
Sept. 6, 2023
The care and support I received was unbelievable- all my questions were answered, the level of help was unprecedented. The ability to communicate effectively with a support staff, and allowing me to share my thoughts and concerns without having to wait was amazing! I had a wonderful experience with the help I received from the support team. Thank you, I feel confident and strongly about using this platform. I am so excited to see where this new app will take me.
We're truly delighted to hear about the exceptional care and support you received from our team at SKU IQ. Providing you with prompt and effective assistance is a top priority for us, and we're thrilled that you had such a positive experience. Your confidence in using our platform means a lot to us, and we're excited to be part of your journey. If you ever have more questions or need assistance in the future, don't hesitate to reach out. Thank you for choosing SKU IQ, and best of luck as you explore the opportunities ahead!
Sept. 6, 2023
This app helps expand your audience and bring in customers!
Thank you for sharing your positive feedback about SKU IQ. We're thrilled to hear that our app has helped you expand your audience and bring in more customers.
Sept. 4, 2023
The app has been great and done exactly what I wanted. Customer service is excellent and quick at helping when I had any questions.
We're delighted to hear that SKU IQ has met your expectations and fulfilled your needs. Providing excellent and responsive customer service is a priority for us, and we're glad to hear that you had a positive experience with our support team. If you ever have more questions or need assistance in the future, please feel free to reach out. Thank you for choosing SKU IQ, and we look forward to continuing to support your needs!
Sept. 1, 2023
Completely broken. I purchased this app for syncing inventory between TikTok and Shopify but sales on TikTok don't update the inventory in Shopify causing overselling. Our inventory is all out of sync now and we can no longer use TikTok Shop until they fix the issue. I've been told it was "escalated to devs" but it's been like this for weeks now. Crazy that such a crucial feature can be broken for so long. Losing revenue daily and their support team doesn't seem worried about it. Edit: I've now been informed by their support team it will likely take months to fix the issue (the issue being inventory not syncing, the whole purpose of the app). I recommend considering other options before wasting your time.
We're truly sorry to hear about the issues you've been experiencing with SKU IQ. This situation is certainly frustrating, and we understand the impact it has on your business. We apologize for any inconvenience you've faced and the delay in resolving the issue. Our team is actively working on a solution and is dedicated to getting this crucial feature back on track. We value your business and appreciate your patience during this time. If there's anything else we can do to assist you in the meantime, please feel free to let us know.
Aug. 25, 2023
This app works greatly syncing all products and orders. Customer service is prompt and is there to help!
We're delighted to hear that SKU IQ has been working well for you, both in syncing products and orders. Our customer service team appreciates your kind words, and we're here to provide prompt assistance whenever you need it. Thank you for your positive feedback!
Aug. 24, 2023
In order to delete this app you have to submit a cancellation request so I did that because the app started charging me and I wasn’t even able to use it. The app was “down” according to support when I tried to set it up. Upon asking for a refund for my Shopify bill charge they told me I had to go to Shopify. Shopify told me no sku iq has to give the refund so I went back to sku iq. Sku iq then told me the same thing, they can’t issue the refund. I sent a screenshot of the email from Shopify to which they then asked for my bill with the charge. I sent it to them and they then said I’m past the 30 day refund period. I emailed support well over a month ago to make sure it was cancelled and to get a refund. The billing cycle was July 4th when the charge was put on. I reached out to their online chat with no response so I then emailed and was told to fill out the cancellation request on 7/18. Now 8/24 they say it’s too late to be refunded and they don’t have access to my Shopify billing. Use the other app that syncs to Tiktok instead. This is the worst experience with a Shopify app I’ve had in the 5 years I’ve been using Shopify. I was also told to submit a cancellation request multiple times within our email thread and I already did, so they must not even keep track of anything. June 26th they sent an email stating their “dashboard issue was resolved” so how can they charge people for an app that wasn’t working?
Refund issued. Because your purchase was made though Shopify, SKU IQ did not have your credit card information on file, which complicated the refund process. However, we are glad you coordinated with our support team to ultimately get things resolved. We understand it was a frustrating experience for you and sincerely apologize for any inconvenience caused. If there's anything further we can do to assist you or address any remaining issues, please don't hesitate to reach out. UPDATE: We have issued a gift card to you in order to compensate for both the inconvenience and the charges that happened outside of our control. We hope this at least somewhat makes up for the poor experience and hope to continue to serve your business in the future should the need arise!
Aug. 23, 2023
I'm new to TikTok Shop and without skuIQ I don't think I would be making this leap in expanding my business. The support has been phenomenal. Teshanie with the support team is a literal superhero. Everyone has been so helpful and kind, something that's rare in customer service these days. Thank you, skuIQ!
We're thrilled to hear that SKU IQ has been instrumental in helping you expand your business on TikTok Shop! Your kind words about our support team, especially Teshanie, are truly appreciated. We're here to provide exceptional assistance and support whenever you need it. Thank you for choosing SKU IQ, and we wish you continued success in your business endeavors!
Aug. 23, 2023
I really enjoy using this app! Its fairly simple as long as you carefully follow the instructions. If anything goes wrong or seems to be moving slowly, their support is really responsive and thorough with helping you find a resolve. I think this is best option for business owners who want to integrate shopify with their Tik Tok accounts pretty seamlessly.
We're delighted to hear that you're enjoying using SKU IQ and finding it to be a valuable tool for integrating Shopify with your TikTok accounts. Your feedback about our support team's responsiveness and thoroughness is much appreciated. We're here to ensure a seamless experience for business owners like you. Thank you for your kind words and for choosing SKU IQ!
Aug. 22, 2023
This is going to be a huge time saver! So glad I don't have to manually add every item. There customer service is so helpful. Would recommend.
We're thrilled to hear that SKU IQ is proving to be a time-saving solution for you! Automating the process of adding items is a great benefit, and we're pleased to know that our customer service team has been helpful. Thank you for your recommendation, and we're here to assist you whenever you need us.
Aug. 22, 2023
I LOVE it! The customer service was the BOMB! I was having an issue with my products loading and it was quickly resolved with a customer service representative. Would definitely recommed!
We're thrilled to hear that you LOVE SKU IQ and that our customer service team was able to quickly resolve your issue. Your recommendation means a lot to us, and we're here to assist you anytime you need help or have questions. Thank you for your kind words!
Aug. 21, 2023
So far it has been a great experience I had tried so hard to make it work on my own but wasn't able to upload my TikTok products until I got the orientation call it was beyond amazing/I wish I could recall the person that helped me he was so knowledgeable I will recommend the Sku app to anyone.
We're delighted to hear about your positive experience with SKU IQ! Our team is dedicated to helping users like you succeed, and we're glad the orientation call made a significant difference. Thank you for your recommendation!
Aug. 20, 2023
I do not recommend this app to new sellers. The app itself wasn't user friendly, but the main reason why I'm giving one star is because it's been almost a week since I contacted customer service to cancel my subscription. There is no "Cancel Plan" button available in my account so I emailed customer service to have them cancel plan manually as I no longer need it for my TikTok shop. They asked me to fill out a form which I did and explain the reason for my cancelation. A few days passed, they still have not cancel my plan as requested. They kept asking me for my feedback which I provided initially. The cancelation process is a pain in the ass.
Account cancellation: confirmed We apologize for the delay you encountered in canceling your subscription. However, we can confirm that your account has been cancelled and that no additional charges were made, or will be made, to your account. We understand the importance of a seamless cancellation process, and we will take your comments into account as we work to improve our services and support.
Aug. 17, 2023
Hello, I have use SKU IQ for a month now and it has been AMAZING! It saves me so much time syncing my items to all of my platforms. If you are using TikTok Shop you MUST sign up for SKU IQ. It is well worth it. They give you a 30-day trial. I just upgraded my plan.
We're thrilled to hear that SKU IQ has been AMAZING for you and that it's saving you valuable time syncing your items across platforms. Your recommendation is greatly appreciated, and we're delighted that you found it worth upgrading your plan. If you ever have more questions or need assistance, please don't hesitate to reach out. Thank you for choosing SKU IQ!
Aug. 17, 2023
I like this app so far. It was very easy to set up. I recommend watching the instructional video provided by SKU IQ. I run into an issue on my end I couldn't figure our and their tech support walked me through it patiently. That's really important to me with any app I work with. I give them 10 plus stars on their tech support. I'm really happy with my TikTok shop set up so far. I will be holding on to this app.
We're thrilled to hear that you're having a great experience with SKU IQ! We take pride in offering helpful resources and excellent tech support. Thank you for the high praise, and we're excited to have you continue using our app for your TikTok shop!
Aug. 16, 2023
So far so good! SKU IQ saves me a lot of time by syncing my inventory and helps me keep my TikTok shop orders to my Shopify for centralized fulfilling. Their customer service is always on point! Quickly accessible via live chat or email.
We're delighted to hear that SKU IQ has been working well for you, saving you time and assisting with inventory synchronization and order management. Our customer service team appreciates your kind words, and we're here to provide prompt assistance whenever you need it. Thank you for your positive feedback and for choosing SKU IQ!