SKU IQ for TikTok Shop or POS for Shopify

SKU IQ for TikTok Shop or POS

Real-time product and inventory sync with TikTok Shop or POS
Rating
4.1
Feedback
120
Reviews
Chart
#608
Shopify

All reviews

5 / 5 Share
Sept. 22, 2023

Very quick and easy to use. Super understandable and customer care is always available the many times I've needed assistance.

Store Using app Total reviews Average rating
byd.Rose 5 months 1 5.0
Developer Reply

Thank you for your kind words and positive feedback regarding your experience with SKU IQ. We're thrilled to hear that you found our platform quick and easy to use, with a clear and understandable interface. It's fantastic to know that you've found our customer care team readily available and helpful whenever you've needed assistance. Providing excellent customer support is a top priority for us, and we're here to ensure your experience with SKU IQ is as smooth and successful as possible. If you ever have more questions or need assistance in the future, please know that we're always here to assist you. Your satisfaction is important to us, and we appreciate your continued trust in SKU IQ.

5 / 5 Share
Sept. 20, 2023

I'm very happy with this app, and the customer service. The app was easy to install and set up, but I messed up on a few things, and needed help. Thank goodness they had a "real customer service team" to help me. We set up a call to share screens and they helped me out. I highly recommend this app.

Store Using app Total reviews Average rating
Fitazzo 22 days 4 5.0
Developer Reply

We sincerely appreciate your positive feedback and are delighted to hear that you're very happy with SKU IQ and our customer service. Making your experience seamless and providing assistance when needed is our top priority. We're glad to hear that you found the installation and setup process easy. We understand that even with user-friendly interfaces, occasional hiccups can happen, and that's why we have a dedicated customer service team in place. It's great to know that our team was able to assist you effectively by setting up a call and sharing screens to resolve any issues you encountered. We believe in providing real, human support to our users, and your recommendation means a lot to us.

5 / 5 Share
Sept. 18, 2023

I love the fact that they have customer service available via chat. I was having trouble syncing my products and they very kindly guided me along the way. Love that they are willing to help. It's a great app to merge both your Shopify and TikTok shop!

Store Using app Total reviews Average rating
NYTAQ About 1 hour 1 5.0
Developer Reply

Thank you for sharing your positive experience with SKU IQ and our customer service. We're thrilled to hear that you love our chat support and that our team was able to assist you in syncing your products seamlessly. Providing excellent customer service is one of our top priorities, and it's wonderful to know that our team was able to guide you through any challenges you faced. We truly believe in being there for our users and helping them succeed in their e-commerce endeavors. We're delighted that you find SKU IQ to be a great tool for merging your Shopify and TikTok shops. It's fantastic to see how our platform can simplify the process and make managing your online stores more efficient.

1 / 5 Share
Sept. 18, 2023

Terrible experience with this app so far. I tried integrating Tiktok Shop with Shopify; it did not work properly as our orders are not syncing. I tried to get support via Live Chat today. The support rep wasn’t able to help me. They asked me to schedule a call. I scheduled the call and of course nobody from SKU IQ joined it. The support from SKUIQ is terrible! Can someone please help me??

Store Using app Total reviews Average rating
120/Life About 1 month 5 4.2
Developer Reply

We sincerely apologize for the frustrating experience you've had with SKU IQ so far. We truly understand the importance of a seamless integration between TikTok Shop and Shopify, and we're committed to resolving the issues you've encountered promptly. Regarding the scheduled call, we're genuinely sorry that there was no representative from SKU IQ available at the appointed time. Our onboarding team has since reached out and reports to have gotten you set up successfully. This was certainly not our intention, and we're currently investigating the issue to ensure that such situations do not occur in the future. Your satisfaction is of utmost importance to us, and we are committed to making your experience with SKU IQ a positive one. Thank you for bringing these concerns to our attention, and we appreciate your patience as we work towards a solution.

2 / 5 Share
Sept. 14, 2023

I reached out to support weeks ago and heard nothing. I’m not going to pay for an app I’m not using and can’t get set up properly so I deleted.

Store Using app Total reviews Average rating
Terra and Self 15 days 2 3.5
Developer Reply

Firstly, we'd like to express our regret for the frustration you've encountered during your experience with SKU IQ. We value your feedback, and we take customer satisfaction seriously. It's unfortunate that we didn't receive your initial support request. We want to ensure that all our users have access to prompt assistance and a smooth onboarding experience. To guarantee effective communication moving forward, we recommend reaching out to our support team via email at [email protected], which is monitored regularly to address customer inquiries. Alternatively, you can connect with us via live chat during our business hours. Our team is available to assist you in real-time and can provide immediate help with any issues or questions you may have. If you ever reconsider using SKU IQ or have any questions in the future, please do not hesitate to get in touch with our support team through the aforementioned channels. We're committed to assisting you to the best of our abilities and ensuring that you have a positive experience with our app.

1 / 5 Share
Sept. 11, 2023

inventory didnt sync so i made an call two weeks out as that was the soonest available. No one showed up and to reschedule a call was another 2 weeks out... Emailed back the company twice and no response. Decided not to use their service after that experience. All i needed was to know WHY my inventory on shopify wouldnt sync to up.

Store Using app Total reviews Average rating
LE sensor 18 days 6 3.8
Developer Reply

We appreciate your feedback and want to extend our sincere apologies for any inconvenience you may have experienced during your recent interaction with SKU IQ. Your input is invaluable to us as it helps us continuously improve our services. We've thoroughly reviewed the circumstances surrounding your experience and would like to provide some clarity on the situation: 1. Scheduling and Technical Issue: We understand that you had a meeting scheduled for September 12th, and there might have been a prior rescheduling. On the scheduled day, there was an unfortunate delay due to technical issues on our end, which resulted in the agent being late to the meeting. We deeply regret this inconvenience and appreciate your patience in reconnecting with us. 2. Successful Onboarding: We are pleased to know that your meeting with our agent eventually took place, and we're glad to hear that the onboarding discussion was successful. Your account is indeed working properly, and items are syncing as expected. 3. TikTok Approval Process: It's important to note that the delay you're experiencing with your listings on TikTok is due to a requirement for TikTok approval in certain restricted categories. Our team informed you about this during the onboarding session, as it is a necessary step that falls outside of SKU IQ's control. We are here to assist you throughout this process and ensure a smooth transition once you receive approval. We are more than willing to extend your trial period to accommodate the delays caused by the TikTok approval process and to give you ample time to fully explore our services. Please let our team know if you would like to take us up on that offer. 4. Communication: We are committed to providing timely and helpful support. It's surprising to hear that you didn't receive our email responses, as we have been actively communicating with you via email. We apologize if there were any lapses in our responses, and we will investigate this matter to ensure it doesn't happen again. Once again, we apologize for any frustration you may have experienced, and we appreciate your feedback, as it helps us refine our processes to better serve our customers. Our team is actively working with your account and we will do our best to provide you with a more positive experience going forward!

4 / 5 Share
Sept. 7, 2023

I'm very excited to be set up with this app. I have so many products and it would have taken me days upon days to get all products uploaded to TikTok. This process was so easy, and the help with the setup was amazing (and free!). I will definitely be upgrading my plan so I can add more to my shop.

Store Using app Total reviews Average rating
Pretty Poppy Boutique About 1 hour 1 4.0
Developer Reply

We're thrilled to hear about your excitement and positive experience with SKU IQ! Making the process of uploading products to TikTok easier and more efficient is exactly what we aim for. We're glad that you found the setup assistance helpful, and we appreciate your enthusiasm. If you decide to upgrade your plan to add more products to your shop, we're here to support you every step of the way. Should you have any questions or need further assistance, please feel free to reach out. Thank you for choosing SKU IQ!

5 / 5 Share
Sept. 4, 2023

The app has been great and done exactly what I wanted. Customer service is excellent and quick at helping when I had any questions.

Store Using app Total reviews Average rating
Afton Boutique About 1 month 1 5.0
Developer Reply

We're delighted to hear that SKU IQ has met your expectations and fulfilled your needs. Providing excellent and responsive customer service is a priority for us, and we're glad to hear that you had a positive experience with our support team. If you ever have more questions or need assistance in the future, please feel free to reach out. Thank you for choosing SKU IQ, and we look forward to continuing to support your needs!

1 / 5 Share
Sept. 1, 2023

Completely broken. I purchased this app for syncing inventory between TikTok and Shopify but sales on TikTok don't update the inventory in Shopify causing overselling. Our inventory is all out of sync now and we can no longer use TikTok Shop until they fix the issue. I've been told it was "escalated to devs" but it's been like this for weeks now. Crazy that such a crucial feature can be broken for so long. Losing revenue daily and their support team doesn't seem worried about it. Edit: I've now been informed by their support team it will likely take months to fix the issue (the issue being inventory not syncing, the whole purpose of the app). I recommend considering other options before wasting your time.

Store Using app Total reviews Average rating
Riftgate 4 months 7 2.4
Developer Reply

We're truly sorry to hear about the issues you've been experiencing with SKU IQ. This situation is certainly frustrating, and we understand the impact it has on your business. We apologize for any inconvenience you've faced and the delay in resolving the issue. Our team is actively working on a solution and is dedicated to getting this crucial feature back on track. We value your business and appreciate your patience during this time. If there's anything else we can do to assist you in the meantime, please feel free to let us know.

5 / 5 Share
Aug. 25, 2023

This app works greatly syncing all products and orders. Customer service is prompt and is there to help!

Store Using app Total reviews Average rating
The Vintage Hippie About 2 months 1 5.0
Developer Reply

We're delighted to hear that SKU IQ has been working well for you, both in syncing products and orders. Our customer service team appreciates your kind words, and we're here to provide prompt assistance whenever you need it. Thank you for your positive feedback!

5 / 5 Share
Aug. 22, 2023

This is going to be a huge time saver! So glad I don't have to manually add every item. There customer service is so helpful. Would recommend.

Store Using app Total reviews Average rating
Marmeez About 18 hours 3 5.0
Developer Reply

We're thrilled to hear that SKU IQ is proving to be a time-saving solution for you! Automating the process of adding items is a great benefit, and we're pleased to know that our customer service team has been helpful. Thank you for your recommendation, and we're here to assist you whenever you need us.

5 / 5 Share
Aug. 22, 2023

I LOVE it! The customer service was the BOMB! I was having an issue with my products loading and it was quickly resolved with a customer service representative. Would definitely recommed!

Store Using app Total reviews Average rating
Mood Junky About 19 hours 1 5.0
Developer Reply

We're thrilled to hear that you LOVE SKU IQ and that our customer service team was able to quickly resolve your issue. Your recommendation means a lot to us, and we're here to assist you anytime you need help or have questions. Thank you for your kind words!

5 / 5 Share
Aug. 17, 2023

Hello, I have use SKU IQ for a month now and it has been AMAZING! It saves me so much time syncing my items to all of my platforms. If you are using TikTok Shop you MUST sign up for SKU IQ. It is well worth it. They give you a 30-day trial. I just upgraded my plan.

Store Using app Total reviews Average rating
BB's 2 Boutique 29 days 3 5.0
Developer Reply

We're thrilled to hear that SKU IQ has been AMAZING for you and that it's saving you valuable time syncing your items across platforms. Your recommendation is greatly appreciated, and we're delighted that you found it worth upgrading your plan. If you ever have more questions or need assistance, please don't hesitate to reach out. Thank you for choosing SKU IQ!

5 / 5 Share
Aug. 16, 2023

So far so good! SKU IQ saves me a lot of time by syncing my inventory and helps me keep my TikTok shop orders to my Shopify for centralized fulfilling. Their customer service is always on point! Quickly accessible via live chat or email.

Store Using app Total reviews Average rating
Tinye Swimwear About 1 month 8 5.0
Developer Reply

We're delighted to hear that SKU IQ has been working well for you, saving you time and assisting with inventory synchronization and order management. Our customer service team appreciates your kind words, and we're here to provide prompt assistance whenever you need it. Thank you for your positive feedback and for choosing SKU IQ!

4 / 5 Share
Aug. 15, 2023

SKU IQ made connecting our Shopify product feed to TikTok easy and efficient. The interface allows us to monitor performance and synching at a snapshot or in more detail if needed.

Store Using app Total reviews Average rating
EM Cosmetics 5 months 3 4.7
Developer Reply

We're thrilled to hear that SKU IQ made connecting your Shopify product feed to TikTok easy and efficient! It's great to know that our interface provides you with the flexibility to monitor performance and synchronization effectively. If you have any more questions or need further assistance, please feel free to reach out. Thank you for choosing SKU IQ!

5 / 5 Share
Aug. 15, 2023

Same day install and SKU IQ syncs with Shopify POS that makes DTC fulfilment on TikTok a breeze. We went viral last week and had hundreds of units sold through SKU IQ without an issue!

Store Using app Total reviews Average rating
Buoy 2 months 4 5.0
Developer Reply

That's fantastic to hear! It's great that SKU IQ's quick installation and synchronization with Shopify POS have made direct-to-consumer fulfillment on TikTok so easy for you. Congratulations on going viral and processing hundreds of units smoothly through SKU IQ. We're here to support your continued success, so if you ever need assistance or have questions, don't hesitate to reach out. Thanks for sharing your positive experience!

5 / 5 Share
Aug. 15, 2023

This is the only app that has actually synced with my store! It’s Been so easy and when I had confusion about the free trial the support chat helped me quickly ! I would 10/10 recommend!

Store Using app Total reviews Average rating
IzahHandmade About 1 month 2 5.0
Developer Reply

We're delighted to hear that SKU IQ has successfully synced with your store and that our support chat was able to assist you promptly. Your recommendation means a lot to us, and we're here to continue providing a seamless experience for you. If you ever have more questions or need assistance, don't hesitate to reach out. Thank you for choosing SKU IQ!

4 / 5 Share
Aug. 9, 2023

So far, the product does what it needs you to do for connecting your systems together. Support is available when you need them which is great as well. Waiting on a few feature enhancements to arrive to really make this app stand out but overall, it's a lifesaver of a tool in our business.

Store Using app Total reviews Average rating
Fryguy Pins 3 months 6 4.8
Developer Reply

Thank you for your feedback! We're thrilled to hear that SKU IQ has been a valuable tool for your business. We appreciate your patience as we work on feature enhancements to make it even better. Our support team is here whenever you need assistance.

1 / 5 Share
Aug. 5, 2023

At the moment it is a NIGHTMARE! Every time it syncs it wipes out all variant info and images and makes the product completely unshopable on tiktok shop. It also scrambles the description and unformates it, runs words together, pushes paragraphs together, gets rids of bullets points. I'm thankful I only tested 1 product because I would have a glorious mess on tiktok if I had uploaded a whole catalog of products that looked like that.

Store Using app Total reviews Average rating
Kanga Care About 4 hours 4 4.0
Developer Reply

We are truly sorry to hear about your negative experience with our app's sync functionality. This is certainly not the kind of experience we want our users to have, and we apologize for the frustration and inconvenience it has caused. Our team is taking your issues very seriously, and our support team will be reaching out to you ASAP via call/email, please make sure your contact information is accurate so we can get in touch to assist directly. Our top priority is to find a swift solution to ensure your products are presented correctly and shoppable on TikTok.

5 / 5 Share
Aug. 2, 2023

This app saved me so much time in just one day! It is very convenient and easy to use. When I came across an issue that I wasn’t able to figure out, support was available and ready to help me. Alejandro helpful, efficient and knowledgeable. I recommend this app for anyone looking for a seamless way to convert their inventory from Shopify to TikTok.

Store Using app Total reviews Average rating
Gift & Kurse Company 14 days 2 5.0
Developer Reply

Thank you for your wonderful review! We're thrilled to hear that our app has saved you so much time and that you find it convenient and easy to use. Our team worked hard to create a seamless experience for our users, and it's rewarding to know that it's making a positive impact on your workflow. Your recommendation means a lot to us, and we're delighted that you're sharing your positive experience with others. We believe our app can be a valuable asset for anyone looking to convert their inventory from Shopify to TikTok, and your endorsement reinforces that belief.

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