All reviews

Rating Breakdown

  • 5
    95% (349 ratings)
  • 4
    2% (6 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (7 ratings)

Reviews with Text

  • 92% (338)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 29, 2026

I was impressed with Lina's quick response, friendliness and didn't make me feel foolish for asking questions.

Using app

Almost 7 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 28, 2026

They were great! They resolved my issue immediately and helped me to set up the download on the confirmation page. Thank you!

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 27, 2026

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 20, 2026

Customer service is wonderful and superfast! Thank you!

Using app

About 5 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thank you for the 5-star review! "Wonderful and superfast" is exactly what we aim for! We know that in the world of e-commerce, every minute counts, so we’re thrilled to hear our team was able to provide the quick and friendly support you deserve. We appreciate you choosing Sky Pilot—we're here whenever you need us! Best, Shop Circle Team

5 / 5 Share

Jan. 19, 2026

Using app

About 9 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, Thank you for the 5-star rating! We’re so glad to have you as a user. We are committed to making your digital product experience as smooth as possible—wishing you a very successful year of sales! Best, Shop Circle Team

5 / 5 Share

Jan. 17, 2026

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thanks for the 5-star rating! We’re thrilled to see you’re enjoying the app. If you ever run into a question or just want to share some feedback on how we can make things even better, our team is always just a chat away. Success to your store! Best, Shop Circle Team

5 / 5 Share

Jan. 16, 2026

Excellent customer service - they went above and beyond to help me solve a critical problem!

Using app

About 7 years

Total reviews

3

Average rating

5.0

Developer Reply

Hi there, Thank you so much for the 5-star review! We know how stressful it can be when a critical problem arises, so we’re thrilled to hear our team was able to step in and go the extra mile to get it resolved for you. Providing that level of support is exactly what we strive for. We're so glad we could help, and we’re here whenever you need us in the future! Best, Shop Circle Team

5 / 5 Share

Jan. 13, 2026

Jest prosta w obsłudze

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thank you for the 5-star review! We’re so glad to hear that you find Sky Pilot easy to use. Our goal is to make managing digital products as simple as possible so you can focus on growing your business. If you ever need any assistance, we’re always here to help. Happy selling! Best, Shop Circle Team

5 / 5 Share

Jan. 7, 2026

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thank you so much for the 5-star rating! We’re happy to have you with us and are looking forward to helping your store succeed. If you ever have any questions as you grow, just let us know! Best, Shop Circle Team

1 / 5 Share

Jan. 7, 2026

I’ve used Sky Pilot for several years, and unfortunately I’ve had ongoing issues throughout that time.The biggest problem is poor bandwidth speed and server instability. Downloads regularly drop out, and customers are often disconnected partway through. The real kicker is that you’re still charged for the data used even when customers can’t access or complete the download. If a customer gets booted at 20–50%, you still pay for that bandwidth. Over time, those failed downloads add up very quickly expect $700–$1,000 USD bills if you’re running any kind of volume.I’ve raised these issues multiple times, including phone calls with management. Each time, the explanation is the same: blame is placed on their wholesale provider (Amazon servers). Occasionally I receive a small discount (usually around 10%) on a very large bill, but nothing meaningful is done to fix the underlying performance issues.Billing is another major concern. The system is confusing and feels poorly designed. I even raised concerns with Shopify, and the response around billing was vague and uncomfortable. If you’re on a custom plan and try to reduce your data usage to save money, you can be charged immediately for the new plan on top of what you’ve already paid for the month, effectively double-charging you. When questioned, support suggests changing plans only on the exact day your billing period expires which is hardly a practical solution.At this point, there are new options on Shopify offering unlimited data, better speeds, and clearer pricing. If you’re a small business trying to control costs and deliver a reliable experience to customers, it’s absolutely worth shopping around.

Using app

Over 9 years

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, Thank you for your long-standing loyalty over the past 8 years. We sincerely value our history with you, and it’s disappointing to hear that you've been feeling this frustration. We’ve sent a detailed personal email to you today addressing each of your concerns—specifically regarding the technical nature of CDN delivery via Amazon CloudFront and how Shopify’s Billing API handles mid-cycle plan changes. While we stand behind the stability of our infrastructure, which serves thousands of high-volume merchants globally, we hear your concerns about cost and flexibility. To that end, we have proposed a significant, exclusive discount and a new technical workaround (Link Selling) that would effectively eliminate your bandwidth overage concerns. We are committed to turning this experience around for you and hope we can continue our partnership on this new footing. We look forward to hearing back from you via email so we can get these updates in place! Best regards, Shop Circle Team

5 / 5 Share

Jan. 4, 2026

Using app

About 21 hours

Total reviews

4

Average rating

4.0

Developer Reply

Hey there, Huge thanks for the 5-star rating! It’s great to know you’re happy with the app. We’re rooting for your store’s success—if you ever need a hand with anything, we're just a message away! Best, Shop Circle Team

5 / 5 Share

Jan. 4, 2026

Encantado con el soporte y la atención recibida. La app funciona perfectamente.

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Hey there, Thank you so much for the 5-star review! We are delighted to hear that you are happy with our support and that the app is working perfectly for your store. Providing great service and a reliable tool is our top priority, and we’re glad we could hit the mark for you. If you ever need further assistance, please don't hesitate to reach out. We're happy to help! Best, Shop Circle Team

5 / 5 Share

Jan. 3, 2026

Very responsive and helpful team, willing to adapt their product to your needs (in our case with heavy back end). Thank you

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Hey there, Thank you so much for the 5-star review and for sharing your experience! We really enjoyed working with you to adapt our app to your specific back-end requirements. Ensuring that our tools integrate seamlessly—even with complex setups—is something we take great pride in. We're so glad the team could help tailor the experience to fit your needs. We look forward to supporting your continued growth! If you need anything else as you scale, we’re always here to help. Best, Shop Circle Team

5 / 5 Share

Jan. 14, 2026

Kenan was top!

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Hey there, Thanks a million for the 5-star rating! We’re so glad you’re enjoying the app. It’s a pleasure to have you with us, and we wish you the very best of luck with your store! Best, Shop Circle Team

5 / 5 Share

Dec. 27, 2025

Using app

19 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi! We really appreciate the 5-star support! We’re happy to see everything is going well. If you ever have questions or need assistance as you continue to build your shop, feel free to reach out anytime. Best, Shop Circle Team

5 / 5 Share

Dec. 26, 2025

Store

EKABook

Using app

26 days

Total reviews

1

Average rating

5.0

Developer Reply

Hey, Thank you so much for the 5 stars! Knowing our merchants are satisfied is the best reward. Happy selling! Best, Shop Circle Team

5 / 5 Share

Dec. 25, 2025

Great! Exceptional Service :)

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Hey there, Thank you so much for the 5-star review! We’re thrilled to hear that you had such a positive experience with our team. Providing "exceptional service" is exactly what we aim for, so your feedback really makes our day! If there’s anything else we can do to support your store, don't hesitate to reach out. Happy selling! Best, Shop Circle Team

5 / 5 Share

Dec. 24, 2025

Amazing support! It is Christmas morning here in Australia! I sent a message expecting to hear back in a few days but no, within minutes I had help from both support and engineering. Thank you team, I am really impressed both with the app and the support and service you provide. Happy Holidays

Using app

4 months

Total reviews

11

Average rating

5.0

Developer Reply

Hey there, Happy Holidays! 🎄 Thank you so much for taking a moment of your Christmas morning to leave us such a kind review! We know how important it is to keep things running smoothly, especially during the holidays, so our Support and Engineering teams were more than happy to jump in and help. We’re thrilled to hear you’re impressed with both the app and our service. It’s merchants like you that make what we do so rewarding! Wishing you a fantastic and successful New Year in Australia! Best, Shop Circle Team

5 / 5 Share

Dec. 25, 2025

These guys really go above and beyond with their customer support. Thank you so much to everyone at Sky Pilot for helping me make my digital product selling experience so great!

Store

PALADIN

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Hey there, Thank you so much for the wonderful shout-out! We are incredibly happy to hear that our support team could help make your digital product selling experience a success. Going above and beyond for our merchants is what we strive for, and hearing that it made a difference for you truly makes our day! We’re grateful to have you with us. If you ever need anything else as you continue to grow, the whole team is here for you. Best, Shop Circle Team

5 / 5 Share

Dec. 17, 2025

Using app

About 7 years

Total reviews

3

Average rating

5.0

Developer Reply

Hey there, Thank you so much for the 5-star rating! Even without words, your support means a lot to our team. We’re thrilled to know you’re having a great experience with the app. If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out. We're always here to help! Best, Shop Circle Team