All reviews

Rating Breakdown

  • 5
    95% (359 ratings)
  • 4
    2% (7 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (7 ratings)

Reviews with Text

  • 92% (345)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 10, 2026

The product was easy to use and understand. When I wasn't sure if I had done the set up properly, I used their support which was responsive and got me where I needed to be. I used Sky Pilot for downloads of ebooks, audiobooks and word games.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thank you so much for the 5-star review! It’s great to hear that Sky Pilot is working so well for your ebooks, audiobooks, and word games—that’s such a creative variety of products! We’re also glad our support team was able to give you that peace of mind during your setup and ensure everything was configured perfectly. We love being the engine behind your digital downloads. If you ever add new types of content or have more questions, we’re always here to help you get where you need to be! Best, Shop Circle Team

5 / 5 Share

Feb. 6, 2026

Store

ViviFit

Using app

About 21 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thank you so much for the 5-star rating! We’re thrilled to have you as part of the Sky Pilot community. We are constantly working on new features to help your digital store grow, so stay tuned! If you ever need a hand with anything, our team is always here for you. Best, Shop Circle Team

5 / 5 Share

Feb. 4, 2026

It is really practical and easy to work with. Customer service is great also!

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thank you so much for the 5-star review! We love hearing that you find Sky Pilot practical and easy to use. Our goal is to make the "technical" side of selling digital products so seamless that it just feels like a natural part of your workday. It’s also great to know that our support team has been there for you whenever needed! We appreciate your support and wish you continued success with your store. Best, Shop Circle Team

5 / 5 Share

Feb. 3, 2026

I am so happy with the customer support of SkyPilot. Prompt, and has always given me a direct solution to my issues. Coulnd't recommend them enough!

Using app

About 6 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thank you so much for the 5-star review! We’re thrilled to hear that you’ve had such a consistently positive experience with our support team. We know your time is valuable, so we aim to skip the fluff and provide direct, actionable solutions every time you reach out. Knowing that you "couldn't recommend us enough" is the best compliment we could receive! We’re proud to be part of your store’s journey. If you ever need anything else, we’re just a chat away! Best, Shop Circle Team

5 / 5 Share

Feb. 1, 2026

Quick response on the chat for human agent

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thank you for the 5-star review! We know how frustrating it can be to get stuck behind a bot, so we make it a point to provide fast access to our real-life experts. We're glad you appreciated the quick "human" connection! We're here whenever you need us. Happy selling! Best, Shop Circle Team

5 / 5 Share

Jan. 31, 2026

I have been blown away by the quick response time of support. This is my first time operating a Shopify store selling digital products and needed quite a bit of help ensuring my files are being delivered appropriately. Support responded to me quickly and answered all my questions. I appreciate such great support with me being a newbie to all of this!

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Welcome to the world of Shopify and digital products! We are so honored that you chose Sky Pilot for your first store. Starting a new business can be a whirlwind, so we’re thrilled to hear that our support team could help ease the process and ensure your files are being delivered perfectly. There is no better feeling for us than helping a "newbie" become a pro! Congratulations on your launch—we’re here to support you every step of the way as your business grows. Please never hesitate to reach out if you have more questions! Best, Shop Circle Team

5 / 5 Share

Jan. 29, 2026

I was impressed with Lina's quick response, friendliness and didn't make me feel foolish for asking questions.

Using app

Almost 7 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thank you so much for the 5-star review! We are so happy to hear that Lina made you feel comfortable and supported. At Sky Pilot, we believe there’s no such thing as a "foolish" question—e-commerce can be complex, and we’re here to make it easier, not harder! I’ll be sure to share your kind words with Lina; she’ll be thrilled to know her friendliness and quick response made such a positive impact on your day. If any other questions pop up, no matter how small, please don't hesitate to ask! Best, Shop Circle Team

5 / 5 Share

Jan. 28, 2026

They were great! They resolved my issue immediately and helped me to set up the download on the confirmation page. Thank you!

Using app

About 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Hi there, Thank you so much for the 5-star review! We’re thrilled we could help you get everything resolved immediately. Setting up the download right on the order confirmation page is one of the best ways to provide a seamless experience for your customers, so we're glad we could help you get that sorted! Wishing you many successful downloads ahead. If you need anything else, we’re just a chat away! Best, Shop Circle Team

5 / 5 Share

Jan. 27, 2026

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thank you for the 5-star rating! We’re happy to be supporting your store. If you ever have any feedback or need assistance as you scale your digital products, don't hesitate to reach out. We're always here to help! Best, Shop Circle Team

5 / 5 Share

Feb. 5, 2026

The Customer Service is awesome as they help out quickly and effectively and with ease. Thank you so much!

Using app

16 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thank you for the 5-star review! "Wonderful and superfast" is exactly what we aim for! We know that in the world of e-commerce, every minute counts, so we’re thrilled to hear our team was able to provide the quick and friendly support you deserve. We appreciate you choosing Sky Pilot—we're here whenever you need us! Best, Shop Circle Team

5 / 5 Share

Jan. 19, 2026

Using app

About 9 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, Thank you for the 5-star rating! We’re so glad to have you as a user. We are committed to making your digital product experience as smooth as possible—wishing you a very successful year of sales! Best, Shop Circle Team

5 / 5 Share

Jan. 17, 2026

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thanks for the 5-star rating! We’re thrilled to see you’re enjoying the app. If you ever run into a question or just want to share some feedback on how we can make things even better, our team is always just a chat away. Success to your store! Best, Shop Circle Team

5 / 5 Share

Jan. 16, 2026

Excellent customer service - they went above and beyond to help me solve a critical problem!

Using app

About 7 years

Total reviews

3

Average rating

5.0

Developer Reply

Hi there, Thank you so much for the 5-star review! We know how stressful it can be when a critical problem arises, so we’re thrilled to hear our team was able to step in and go the extra mile to get it resolved for you. Providing that level of support is exactly what we strive for. We're so glad we could help, and we’re here whenever you need us in the future! Best, Shop Circle Team

5 / 5 Share

Jan. 13, 2026

Jest prosta w obsłudze

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thank you for the 5-star review! We’re so glad to hear that you find Sky Pilot easy to use. Our goal is to make managing digital products as simple as possible so you can focus on growing your business. If you ever need any assistance, we’re always here to help. Happy selling! Best, Shop Circle Team

5 / 5 Share

Jan. 7, 2026

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thank you so much for the 5-star rating! We’re happy to have you with us and are looking forward to helping your store succeed. If you ever have any questions as you grow, just let us know! Best, Shop Circle Team

1 / 5 Share

Jan. 7, 2026

I’ve used Sky Pilot for several years, and unfortunately I’ve had ongoing issues throughout that time.The biggest problem is poor bandwidth speed and server instability. Downloads regularly drop out, and customers are often disconnected partway through. The real kicker is that you’re still charged for the data used even when customers can’t access or complete the download. If a customer gets booted at 20–50%, you still pay for that bandwidth. Over time, those failed downloads add up very quickly expect $700–$1,000 USD bills if you’re running any kind of volume.I’ve raised these issues multiple times, including phone calls with management. Each time, the explanation is the same: blame is placed on their wholesale provider (Amazon servers). Occasionally I receive a small discount (usually around 10%) on a very large bill, but nothing meaningful is done to fix the underlying performance issues.Billing is another major concern. The system is confusing and feels poorly designed. I even raised concerns with Shopify, and the response around billing was vague and uncomfortable. If you’re on a custom plan and try to reduce your data usage to save money, you can be charged immediately for the new plan on top of what you’ve already paid for the month, effectively double-charging you. When questioned, support suggests changing plans only on the exact day your billing period expires which is hardly a practical solution.At this point, there are new options on Shopify offering unlimited data, better speeds, and clearer pricing. If you’re a small business trying to control costs and deliver a reliable experience to customers, it’s absolutely worth shopping around.

Using app

Over 9 years

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, Thank you for your long-standing loyalty over the past 8 years. We sincerely value our history with you, and it’s disappointing to hear that you've been feeling this frustration. We’ve sent a detailed personal email to you today addressing each of your concerns—specifically regarding the technical nature of CDN delivery via Amazon CloudFront and how Shopify’s Billing API handles mid-cycle plan changes. While we stand behind the stability of our infrastructure, which serves thousands of high-volume merchants globally, we hear your concerns about cost and flexibility. To that end, we have proposed a significant, exclusive discount and a new technical workaround (Link Selling) that would effectively eliminate your bandwidth overage concerns. We are committed to turning this experience around for you and hope we can continue our partnership on this new footing. We look forward to hearing back from you via email so we can get these updates in place! Best regards, Shop Circle Team

5 / 5 Share

Jan. 4, 2026

Using app

About 21 hours

Total reviews

4

Average rating

4.0

Developer Reply

Hey there, Huge thanks for the 5-star rating! It’s great to know you’re happy with the app. We’re rooting for your store’s success—if you ever need a hand with anything, we're just a message away! Best, Shop Circle Team

5 / 5 Share

Jan. 4, 2026

Encantado con el soporte y la atención recibida. La app funciona perfectamente.

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Hey there, Thank you so much for the 5-star review! We are delighted to hear that you are happy with our support and that the app is working perfectly for your store. Providing great service and a reliable tool is our top priority, and we’re glad we could hit the mark for you. If you ever need further assistance, please don't hesitate to reach out. We're happy to help! Best, Shop Circle Team

5 / 5 Share

Jan. 3, 2026

Very responsive and helpful team, willing to adapt their product to your needs (in our case with heavy back end). Thank you

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Hey there, Thank you so much for the 5-star review and for sharing your experience! We really enjoyed working with you to adapt our app to your specific back-end requirements. Ensuring that our tools integrate seamlessly—even with complex setups—is something we take great pride in. We're so glad the team could help tailor the experience to fit your needs. We look forward to supporting your continued growth! If you need anything else as you scale, we’re always here to help. Best, Shop Circle Team

5 / 5 Share

Jan. 14, 2026

Kenan was top!

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Hey there, Thanks a million for the 5-star rating! We’re so glad you’re enjoying the app. It’s a pleasure to have you with us, and we wish you the very best of luck with your store! Best, Shop Circle Team