Smile: Loyalty Program Rewards
Build customer loyalty with points, rewards, referrals, VIP
Rating
4.9
feedback
4,118
chart
#63
All reviews
Review RSS Feed
Jan. 23, 2026
The Smile team is excellent to work with! They accommodated my small businesses needs which I really appreciate. The program is easy to set up and my customers absolutely love it! Works well between my online store and Shopify POS in store. Makes the process seamless and easy for customers to use. I highly recommend Smile!
Jan. 22, 2026
Cole was extremely helpful. Their customer service always is! The best, so responsive and kind.
Thank you so much for your kind words! We’re glad to hear you’re enjoying the loyalty app and that our support team has been helpful. We truly appreciate you taking the time to share your feedback! 😊 — Smile.io Team ✨
Jan. 21, 2026
We are migrating from another platform and so far we're delighted with the change. I think the onboarding process still has room to improve but the assistance and overall features of Smile make the change totally worthy.
Jan. 19, 2026
Thank you for your review and feedback — we really appreciate it 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Jan. 20, 2026
The wait time was a bit long but once connected they were fast and efficient at helping me solve my issue! They were also kind and welcoming and extremely professional.
Thank you for your review! Our support team has reached out to see if there is anything else we can assist you with :) - Karen
Jan. 15, 2026
Smile.io is an excellent loyalty and rewards app — very easy to use and well-integrated with our store. What truly stood out was the outstanding customer support from Erin. Erin was incredibly patient, professional, and responsive. She clearly understood our needs and provided step-by-step guidance that made everything easy to implement. Her attitude was friendly, proactive, and genuinely helpful, which made the whole experience stress-free. Big thanks to Erin for the amazing support! Highly recommend Smile.io to anyone looking for a reliable and user-friendly rewards solution.
Thank you for your review and feedback — we really appreciate it and we think Erin is amazing too 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Jan. 14, 2026
Good experience, good team, good advices. Perfect !
Thank you so much for your kind words! We’re glad to hear you’re enjoying the loyalty app and that our support team has been helpful. We truly appreciate you taking the time to share your feedback! 😊 — Smile.io Team ✨
Jan. 14, 2026
Excellent customer service - sorted out my issue quickly and listened to my concerns.
Thank you so much for your feedback! We're glad to hear the issue was resolved within a reasonable timeframe. We truly appreciate you taking the time to share your experience! 😊 — Smile.io Team ✨
Jan. 14, 2026
Thank you for your review and feedback — we really appreciate it 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Jan. 14, 2026
The app is very helpful in creating a sense of reward and motivation to clients. It is highly encouraging to have this app in place, especially with such a supportive and responsive team behind it. Shoutout to Joana, Erin, and Ezra for their dynamic, efficient, and consistently helpful assistance whenever needed.
Thank you for your review! Our support team has reached out to see if there is anything else we can assist you with :) - Smile Team
Jan. 15, 2026
We have used this app on our store for a good few years and find it great.
Thank you so much for your review and feedback — we really appreciate it 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Jan. 13, 2026
Thank you so much for the review. Please don't hesitate to reach out anytime we can assist you. -The Smile Team
Jan. 8, 2026
Smile.io has been an excellent platform to work with. The tools are intuitive, reliable, and easy to customize, making it simple to build and manage a loyalty program that genuinely engages customers. Everything is clearly laid out, and the platform integrates smoothly with existing systems, which saves a lot of time and effort. What really sets Smile.io apart, though, is their customer service. The support team is responsive, knowledgeable, and genuinely invested in helping you succeed. Every interaction feels thoughtful and solution-oriented, with quick turnaround times and clear guidance. Overall, Smile.io delivers both a powerful platform and outstanding customer support—I’d highly recommend it to any business looking to strengthen customer loyalty.
Thank you so much for your thoughtful review! We’re glad to hear that Smile has been easy to use, integrate, and customize — and we truly appreciate your kind words about our support team. Your recommendation means a lot to us! 😊 — Smile.io Team ✨
Jan. 7, 2026
Super schneller und kompetenter Support. Sehr intuitive App.
Vielen Dank für dein tolles Feedback! Es freut uns sehr zu hören, dass du unseren Support als schnell und kompetent erlebt hast und die App als intuitiv empfindest. Wir wissen deine Rückmeldung sehr zu schätzen! 😊 — Smile.io Team ✨
Jan. 6, 2026
issue had been solved in reasonable time frame. Thank you
Thank you so much for your feedback! We're glad to hear the issue was resolved within a reasonable timeframe. We truly appreciate you taking the time to share your experience! 😊 — Smile.io Team ✨
Jan. 2, 2026
This has been our rewards app for several years and we really love it. The support is unreal and everyone is super helpful.
Thank you so much for your kind words and continued support! We’re thrilled to hear that Smile has been your rewards app for several years and that our support team has consistently been helpful. We truly appreciate you taking the time to share your experience! 😊 — Smile.io Team ✨
Jan. 2, 2026
Solid loyalty app, and super appreciate the support team!
Thank you so much for your kind words! We’re glad to hear you’re enjoying the loyalty app and that our support team has been helpful. We truly appreciate you taking the time to share your feedback! 😊 — Smile.io Team ✨
Dec. 23, 2025
Had a minor issue, Support replied within *minutes* and addressed my issue perfectly (I wasn't waiting long enough to see changes on the live site). Aside from that, the app has worked flawlessly since I installed it about 8 months ago.
Thank you so much for sharing your experience! We're glad our support team could jump in quickly and help clarify what was happening, and it’s wonderful to hear that Smile has been working smoothly for you over the past 8 months. We truly appreciate your continued support and feedback! 😊 — Smile.io Team ✨
Dec. 22, 2025
We are yet to go live with this on our website, but we are so excited to push go soon! The SMILE team have been the most wonderful crew of people to work with! They have been SO helpful and literally walked us through step by step with our initial set up! We couldn't have done it without their guidance. We are going live soon but the program itself is so user friendly, and looks amazing for customers and building our community. We are so excited to have smile and we could not recommend them any more.
Thank you so much for this wonderful review! We’re thrilled to hear how excited you are to go live and that our team could support you every step of the way during setup. It’s great to know the program feels user-friendly and ready to help you build your community — we’re just as excited for your launch! 😊 — Smile.io Team ✨