Smile: Loyalty Program Rewards
Build customer loyalty with points, rewards, referrals, VIP
Rating
4.9
feedback
4,137
chart
#56
All reviews
Review RSS Feed
Feb. 13, 2026
We just launched our Smile loyalty program, and Shelby with customer support was very helpful in answering all our questions and ensuring that everything was set up. Thank you!
Thank you so much for sharing this — and congratulations on launching your Smile loyalty program! 🎉 We’re so glad to hear that Shelby was able to support you and make sure everything was set up smoothly. We’ll be sure to pass along your kind words to her. Wishing you great success with your new program — we’re always here if you need anything! The Smile Team ✨
Feb. 12, 2026
Fast and helpful response!
Thank you so much for the 5-star review! We’re thrilled to hear you found our support fast and helpful — that’s exactly what we strive for. We truly appreciate you taking the time to share your feedback! The Smile Team ✨
Feb. 12, 2026
We had a few questions about our current plan, and Shelby was excellent at answering all of our questions and giving us advice on the best options for us going forward. We have been using the Smile Loyalty program for over 4 years now and are very happy with it :)
Thank you so much for your kind review and for being with Smile for over 4 years — we truly appreciate your continued trust! We’re so glad Shelby was able to help and provide the guidance you needed. We’ll be sure to share your kind words with her 😊 The Smile Team ✨
Feb. 12, 2026
Smooth process so far and customer service has been great.
Thank you so much for taking the time to leave this review 💖 It's been a pleasure assisting you! Lisa - Smile Team✨
Feb. 11, 2026
We use Smile.io on our Shopify store, and it has been a fantastic addition to our customer experience. The app is easy to use, works smoothly with our site, and helps us reward loyal customers in a simple, professional way. I recently reached out to support with a question about enabling points on product pages, and Shelby was incredibly helpful, friendly, and quick to respond. They made the process effortless and followed up to be sure everything was working correctly. Great app and even better customer service. Highly recommend!
Thank you for taking the time to leave this review! We really appreciate the kind words and I was happy to assist! Please let us know if you have any questions in future. - Shelby with the Smile.io Team ✨
Feb. 11, 2026
Stoped tracking our reviews for months which we only found out about after a customer brought it to our attention. Recommend everyone check their programs to make sure their customers are getting points for leaving reviews as all four of our sites are not.
Hi there, we are so sorry to hear that your experience wasn't up to our usual standards. A member of our team has reached out to you and we'd love to work together to make sure your experience is as positive as it can be! ~Karen
Feb. 11, 2026
We use Smile for our Sloane Rewards Program at Sloane Fine Tea, and it’s been an excellent experience. The platform is intuitive, easy to manage, and integrates seamlessly with our store. Our customers love being rewarded for their loyalty (and their love of tea!), and we’re thrilled to be able to give back to our community in such a meaningful way. The Smile team is also fantastic! Responsive, helpful, and great to work with. Highly recommend!
Thank you so much for your review — we really appreciate it 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Feb. 10, 2026
Thank you so much for the 5-star review! 💛 We truly appreciate your support and the time you took to rate us — it means a lot to our team! 😊 - Smile.io Team ✨
Feb. 9, 2026
Great app also customer service
Thank you so much for your review — we really appreciate it 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Feb. 9, 2026
great customer service
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Feb. 8, 2026
Thank you so much for the 5-star rating! We truly appreciate your support 💛 — Smile.io Team ✨
Feb. 6, 2026
Quick and helpful support!
Thank you so much for your review — we really appreciate it 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Feb. 5, 2026
Thank you for your review — we really appreciate it 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Feb. 4, 2026
Great product and easy to use. Customer service is A+
Thank you so much for the 5-star review! We truly appreciate you taking the time to share your feedback, and we’re thrilled to hear that you had an A+ experience with our customer service. It really means a lot to our team. If there’s ever anything else we can help with, we’re always here for you! - Smile.io Team ✨
Feb. 4, 2026
I had a great support experience from Shelby. I asked her about a function which I was surprised did not exist. She offered to submit it to the developers. I thought that would be the last time I heard from her. Was very surprised to receive an email from her within a week stating that there was now a solution. Great service!
Thank you for taking the time to leave this review! I was happy to assist and please let us know if you have any questions in future. - Shelby with the Smile.io Team ✨
Feb. 4, 2026
Implementation has been smooth and the support for customising a rewards program via the API is excellent. Andrea and Ezra from the Smile team provided really fast and effective support during our set-up which was hugely helpful.
Thank you so much for the kind words! We’re thrilled to hear that your implementation went smoothly and that the API support met your needs. It’s great to know our team was able to provide fast and effective support during your setup. We truly appreciate you taking the time to share your experience, and we’re always here if you need anything as you continue to grow your rewards program. ❤️ Smile.io Team
Feb. 3, 2026
Lisa was very helpful in assisting us to integrate our subscription plugin to this platform. Real easy to understand and this service is delighting our customers!
Thank you so much for your kind words! We're glad to hear that Lisa was able to help with integrating your subscription plugin and make everything easy to understand. It’s wonderful to know the service is delighting your customers — we’ll be sure to share your feedback with her! 😊 - Smile.io Team ✨
Feb. 3, 2026
Very helpful. Recommend
Thank you so much for your kind words and recommendation! We truly appreciate your support 😊 - Smile.io Team ✨
Feb. 3, 2026
not user friendly both for vendor and customers. hard to redeem on POS and pushing you to upgrade to higher plans for easier to use features
Hi there, we are so sorry to hear that your experience wasn't up to our usual standards. A member of our team has reached out to you and we'd love to work together to make sure your experience is as positive as it can be! ~Karen