Smile: Loyalty & Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,351
chart
#40
All reviews
Rating Breakdown
Review RSS Feed
March 2, 2019
There really needs to be a paid version somewhere between the free plan and the $50 plan. We are otherwise quite pleased with Smile. It is a very intuitive rewards program that is simple for both the store owner and customer to use. The free plan has many limitations but is sufficient for our needs currently. Don't know when we will grow large enough to justify the expense of moving to the paid plan. We would gladly pay $25 per month for a paid version with a lower number of members than the $50 plan. Easily a 5-star app if this were the case.
Oct. 2, 2018
I would enjoy this app more if there was a few additions. Balances should print on the receipt. Before a new transaction there should be a prompt to add the customer to the sale on shopify POS to prevent staff from forgetting.
Sept. 29, 2018
We are still reviewing how this app delivers value for our business. I will upgrade to five stars after we gain some traction. So far we are happy and the team set us up over a video conference call.
Sept. 12, 2018
Smile.io has been great. Easy to setup again. We had changed to a different rewards system but changed back as we prefer the additional visibilty of this program. When we had an issue with customizing our notification, support was quick to help, so big shoutout to Roel. A few things that we would love to see added are the ability to award customers points when they have spent a certain amount or have made a certain number of orders. Also awarding customers for Instagram tags and Pinterest follows and pins from the site and being able to customize the fonts in the launcher so it matches our brand better. Also a big issue to fix in the referral program. There needs to be a way to stop customers from referring themselves on a different email address.
May 24, 2020
Best rewards App here. Roel Villahermosa from the Tec-Support and Shaun are doing an awesome job. Thanks guys for all the help :) -1 Star because I really don't get why there is still no multi-language feature (even shopify built this now for a year) and no options to change text, behaviour or anything of nudges, no statistic for guest referral nudges etc. We could do better and more if we had more options here.
July 17, 2018
This is a very nice app for creating a rewards system for your store. It not only helps capture emails for your marketing campaign, but also rewards people for referring others, sharing to social media, and spending money on your account. Even on the free account, I had almost 100% manipulation of the program. Some features in the customization I would have liked to have access to as a free subscriber (hence why the 4 star). I look forward to the day when I reach 2000 members and have to upgrade!
June 16, 2018
I'm just now getting started - the app seems very easy to use and setting up probably only took 5 minutes...can't wait to see how it actually works.
April 25, 2018
Doing this by yourself is not or the meek minded! Thank god these ppl help
Feb. 5, 2018
Fiona deserves a 5+ star rating, awesome customer service and she helped setting it up. However there are some few functions about this app that is missing, and 299$ for this is way too much. Please do something about the prices, other than that great.
Jan. 18, 2018
Hi Everyone, I just installed the app and i got some assistance from stuart and thus far it is going well. It isn't too hard to setup at all and staff helped me out with my questions. Best of luck to everyone else
Jan. 16, 2018
Super easy to setup and install. We were able to install and setup the program within 20 minutes. (Note: We did download Smile's whitepapers on setting up a referral/rewards program so we knew what we wanted to do ahead of time). Support is fantastic too! I had an issue logging in the next day which required the developers to code and release a fix - and they did so within minutes (fastest development and release I have ever seen)! The only reason for the 4 stars instead of 5 is we are on the free plan which limits us from being able to connect with Mailchimp to keep customers updated on their rewards points. We will likely move to a paid plan by mid-year, but it would be really helpful if the free plan allowed us to add our logo and connect with Mailchimp as a base (i.e. allow 2 app connections on the free plan vs 1). Local small businesses need a starting point that works so they can generate enough revenue to grow into your paid plans. Just something to consider
Jan. 5, 2018
It's a good app to use for customer loyalty. Just wish it wasn't so expensive.
Jan. 4, 2018
Only giving 4 stars because I've just signed up so I'm not sure of what the response will be with time but I can say this is one of the simplest thing to set up. It basically does all the work.