Smile: Loyalty Program Rewards

Jan. 16, 2018

Super easy to setup and install. We were able to install and setup the program within 20 minutes. (Note: We did download Smile's whitepapers on setting up a referral/rewards program so we knew what we wanted to do ahead of time). Support is fantastic too! I had an issue logging in the next day which required the developers to code and release a fix - and they did so within minutes (fastest development and release I have ever seen)! The only reason for the 4 stars instead of 5 is we are on the free plan which limits us from being able to connect with Mailchimp to keep customers updated on their rewards points. We will likely move to a paid plan by mid-year, but it would be really helpful if the free plan allowed us to add our logo and connect with Mailchimp as a base (i.e. allow 2 app connections on the free plan vs 1). Local small businesses need a starting point that works so they can generate enough revenue to grow into your paid plans. Just something to consider

Dec. 9, 2017

Cool app. UX is great. It seems quite pricey for the paid aspects

Aug. 22, 2024

I had to wait a while for an agent but once Brandon was available, I had all my questions answered quickly.

Nov. 8, 2017

Very good customer support. We haven't implemented all the functionality yet but so far the app is very good and customers are signing up for the rewards. We will update our review in a few weeks once we have all the functionality set up.

April 22, 2019

The app is definitely working and taking off, it does take marketing on your end and an accumulation of time to pay off - for reference we have a very steady sales rate and a great return customer rate. I still think $59 a month is expensive even though yes, this does result in sales and people being able to earn and collect points is awesome.

Sept. 15, 2017

4/5 - great app, usability, and look. 59.99/month is not affordable though!

Sept. 14, 2017

Integration can be a little difficult, but I LOVE that this is a free service for my shop. THANK YOU!

Aug. 29, 2017

I could only give 5 stars on the easiness of the app because everything was super simple to set up. Everything is up and running so I'm waiting to see how it'll do!

Aug. 18, 2017

Better than the other app I tested out and got charged almost $150 for losing money.

June 17, 2017

seems good, see how it works on our own site if you like... www.annalise.co.uk

June 11, 2017

pretty great app. It would be a lot better if discount codes were automatic.

June 5, 2017

This was very easy to set up and I don't get overwhelmed with communication.

May 2, 2017

I'd give it 5 stars if there is a way that each email came in got sent to an autoresponder. Other than that it's great.

April 10, 2017

Seams like it has the right features to reward your loyal customers still trying to figure it all out

April 8, 2017

We used this for a year or two on our old site and now we are using it on our new site, to be honest I liked the look of at least one of the other apps but when I read all the relevant information there were pitfalls that we just couldn't work with, we went back to these guys and I have ot say I am very happy... it just works, it is easy to set up and it runs itself.. I'm happy with it. If I had to mention one thing, price.. all of the loyalty style apps are really pricey, this was one of the lesser priced but still for a basic that wont even allow editing of outgoing email template to my customers $59.99?!? come one guys, at least let me edit the outgoing email templates for this price, huh? because the stock ones you send out are really nasty.. just sayin. If you included outgoing email template editing in your "basic" package at $59.99 I would give 5 stars.. right now its a 4 from me.

March 22, 2017

So far, so good... easy set-up and started working effectively the first day.

Feb. 28, 2017

Pretty good app, easy to use for the most part.

Feb. 13, 2017

Looks really good. Waiting to see what it gives. Check it out at www.zerpico.com

Feb. 13, 2017

So far so good. Would prefer s better sandboxed demo mode for playing about without having to publish live to users while testing.

Feb. 12, 2017

So far so good....easy to set up the basic plan. I will give another review once the shop is up and running. I am on the fence with 4 or 5 stars because of the branding logo on the rewards program....I think they should offer lower tier option for a few bucks that would get rid of their branding on the system....